Good cabin crew, Wi-Fi availability al through my trip.
Plussat: "La ponctualité."
Miinukset: "Variété des boissons proposées."
Plussat: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
Plussat: "There is a nothing to mention that was memorable or comfortable."
Miinukset: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Miinukset: "Flight was delayed for 4+ hours"
Plussat: "Crew were very good."
Miinukset: "No vegan food available."
Miinukset: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Plussat: "Entertainment system"
Miinukset: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Miinukset: "Seat angle adjustment was not the most comfortable for sleeping."
Plussat: "The crew was excellent and surprisingly the seats were comfortable."
Miinukset: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Plussat: "Amazing crew and on time flight"
Miinukset: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."
Miinukset: "More options for gluten free food. Always get the same dish"
Miinukset: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Plussat: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."
Miinukset: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Plussat: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
Plussat: "On time, no hassle."
Plussat: "Red wine was excellent"
Miinukset: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Plussat: "The crew"
Miinukset: "Seats! They were too small!"
Plussat: "The crew was friendly!"
Miinukset: "Once again no vegetarian options."
Plussat: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Plussat: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Miinukset: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Plussat: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Miinukset: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Plussat: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
Plussat: "Very quiet"
Miinukset: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Plussat: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Miinukset: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Plussat: "Great food (Economy class). Good Service"
Miinukset: "Not enough bathrooms on Economy class area due to aircraft design."
Plussat: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Plussat: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Miinukset: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Plussat: "It was ok fligh"
Miinukset: "Food was not so good"
Miinukset: "Flight cancelled because of weather"
Plussat: "Flight attendant was very nice."
Miinukset: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
Plussat: "Courteous crew"
Plussat: "Super fast boarding and smooth takeoff"
Plussat: "Nothing special"
Miinukset: "They start serving late the apperitif before taking off and take it back right after."
Plussat: "Staff was nice"
Miinukset: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
Plussat: "Cabin crew very friendly and caring."
Miinukset: "Airport services and lounge are OK."
Plussat: "It es a good flight back"
Miinukset: "Items missing on duty free purchases"
Plussat: "On time departure and arrival"
Miinukset: "Clean. Courtesy of staff on plane."
Plussat: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Miinukset: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Plussat: "Boarding was very efficient"
Miinukset: "Losing my luggage after checking it at the gate when volunteers were needed."
Miinukset: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Plussat: "Not much"
Miinukset: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Plussat: "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."
Miinukset: "Meal choice missing kosher non-gluten combination."
Miinukset: "Wheel chairs for my ill and aged parents was not provided"
Miinukset: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"
Plussat: "The limited amount of people flying"
Miinukset: "Updated tv and movie selection"
Miinukset: "Some of the crew members were rude,"
Plussat: "We finally got there."
Miinukset: "Make water available at Heathrow 5 (2drinking fountains for thousands) and no water or any drink on the plane."
Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"
Plussat: "Smooth flight without event. On time landing. Efficient deplaning."
Miinukset: "Newer plane. Seats , entertainment, cabin crew."
Miinukset: "The boarding process was a mess with a long delay and change of gate. The flight was one hour late and we missed our connection. Because it was on a different airway"
Miinukset: "Unnecessary delay"
Miinukset: "Update passengers as and when possible. Was left in the dark about many things."
Plussat: "Not much, except that I got to Nashville."
Miinukset: "I was told that boarding was about to stop, and that the doors would close any minute. As it turned out, this did not happen for at least 30 minutes. I was among the first on board, and really worried I'd miss the flight. The bathroom sink was out of order, no way to wash hands, a health hazard!"
Plussat: "new planes, good food, professional vrew"
Plussat: "The crew was great!"
Plussat: "I appreciated regular fluids; water and juices being brought around as this was quite a long haul-13hrs. Staff were good, although I would say less"
Miinukset: "The food was still ho-hum, ordinary. I would have thought exiting Singapore food could have been very tasty, some spice etc."
Plussat: "The crew was attentive and smling and fun..the chicken curry was awesome--nice detials on this flight."
Miinukset: "Again seated next to the restroom and the chemical smell but really everything else was wonderful--"
Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."
Miinukset: "My daughter and I were bumped off flight. We also had problems checking in. Luckily Alitalia were able to accommodate"
Plussat: "Everything it was 100 percent"
Miinukset: "Luggage is held up but I will eventually get it here"
Miinukset: "Just believe overall they could do better"
Plussat: "Everything was great. The seats were comfortable and the crew excellent. The aircraft was clean and easy to get about in."
Miinukset: "Nothing to dislike."
Miinukset: "Late departure caused down stream issues."
Plussat: "New bedding is comfortable!"
Miinukset: "1. No toiletries were available for business class even on this flight. 2. There was no food choice especially if you prefer vegetarian. 3. Even if One presses a button to request for some water, no one comes to the seat; this habit of BA continues for the good part of the last decade. Reminded me why I stopped flying BA! 4. No wifi even in Business class! Someone in senior management of BA needs to fly SQ, Cathay, Qatar, Emirates and learn what can be improved. Most of these airlines have better service in economy than business on BA!"
Miinukset: "I would never book a ticket through BA ever! Paid business class and my luggage got forgotten in Heathrow through transit. No one knows anything about it. I have arrived to san Francisco with no language at all!!!!"
Plussat: "Nothing. Delayed. Waiting around a lot. No satisfactory explanation."
Miinukset: "Delays. Poor communication. Disappointment that you can now count on BA to be worse than just about all other airlines."
Plussat: "Wonderful flight! Excellent, extremely friendly service! Could not have been better!"
Plussat: "Nothing really"
Miinukset: "Older dirty aircraft. No snack or even water included."
Plussat: "comfortable seats, pleasant atmosphere, nice landing"
Miinukset: "lousy sound quality with the ear phones"
Miinukset: "Theres no entertainment and I had to run to my gate because the connection time is so short."
Plussat: "General sense of management and professionalism, punctuality."
Miinukset: "Lack of attention to detail and general frugality"
Plussat: "Good service ...very convenient... reliability..... but please pleaes start using new aircraft’s I have been flying Ba 118 to London for 12 years ..... I need to update your aircraft’s .... when I do Lhr - NYE the aircraft’s are much better.... all my business friends have now shifted to Emirates because of the service and aircraft’s..... I keep flying BA because of the convenience of the direct flight and loyalty I have for the airline..... but we deserve better aircraft’s....."
Plussat: "I felt comfortable even though it was crowded. Crew was very nice and helpful when needed. Entertainment was excellent and made the trip go by faster"
Miinukset: "Boarding took a little longer than expected."
Plussat: "Great crew!"
Miinukset: "Late catering delayed flight. Fix ground services."
Plussat: "The crew was wonderful"
Miinukset: "Since it was British Air, we would have had to pay $800 total to get seat assignments in advance. Because I refused to pay this exorbitant amount, my wife and I got whatever seats were leftover as assigned by BA's computer. As it was, there computer was all screwed up and we couldn't see our seat assignments or check in online and had to do that at the airport. Others reported getting tangled up with BA's computer system."
Plussat: "The staff were some of the friendliest I have encountered in recent traveling experiences. They were very attentive to every passenger."
Miinukset: "We only paid for economy seats, and unfortunately, it's hard to expect much more than what we got. The friendly service made up for the lack of comfort these seats provide."
Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"
Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."
Miinukset: "seats were tiny"
Plussat: "Checking documents on entering gate area rather than at boarding time, made for more efficient boarding"
Miinukset: "Delay in baggage reclaim due blockage in system"
Miinukset: "Never even asked if I want to buy something to drink ( buy , not to get!!!!). If I didn't go to the back I will never see any of crew during the flight. Very disappointed!!!!"
Miinukset: "Early request of seat not taken in consideration. One week In advance request"
Miinukset: "It took 1 hour to get a glass of water"
Plussat: "Great space and sit in Economy Plus area"
Miinukset: "The check in process in Miami airport. Crowded, slow."
Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."
Miinukset: "Having to pay for a cup of tea!"
Plussat: "The crew on the plane"
Miinukset: "The staff at check in and the gate agents were HORRIFIC!"
Miinukset: "Crew's lack of entousiasm and lack of free snacks or water"
Plussat: "Getting off the plane"
Miinukset: "Late departure and inefficient gate service. Seats very uncomfortable. Food was inedible. Otherwise, had a great time."
Plussat: "This was a very empty flight. I heard there were around 150 open seats. It gave me nearly the entire back of the plan. The staff was attentive and friendly. The plane had a good selection of movies. The meal was pretty good for economy and the drinks were available whenever I wanted them. It was easy getting on board and deplaning in Boston. Good experience!"
Miinukset: "The plane (747) was a bit old, so the entertainment screens are quite dated. The comfort was good, but just a LITTLE more room in economy would have been great if the flight had been full."
Miinukset: "BA flight was ok, but as we booked through American Airlines, online check-in was impossible. In consequence we could get only separated seats, needed more time for checkin etc. As we have booked the flight with AA Budapest-London-Miami-Sao-Paolo, and Santiago-Miami-London- Budapest, we faced this problem several times."
Miinukset: "British airways boarding always seems like a cattle call. Everyone thinks they're priority and it's not well defined who is, so the initial boarding call always just results in everyone rushing the gate."
Plussat: "I upgraded my seat fr more legroom"
Miinukset: "On the trip over, British Air had no record of my seat upgrades. They tried to accomodate, but it was not the same. They did process a payment for about $110 for upgrades both way, however, and I have written to get a refund. In general, British Air can be not responsive or helpful in the admin department and i will avoid them from hereon."
Plussat: "Pleasant, efficient and knowledgable staff."
Miinukset: "BA staff at SFO lounge have declared UDI and do not allow Gold Card holders into 1st class lounge"
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
Tha table was dirty. I had to ask a crew member to clean it up.
Late to board late to depart captain gave inaccurate information
Miinukset: "The crew was so rude"
Plussat: "Crew wuz gööd"
Plussat: "Seat was comfortable"
Miinukset: "One attendant looked and acted,like she had just gotten up after a rough night. Never smiled, watched people put jackets and even a fast food bag in the overheads without ever saying a word."
Plussat: "Quiet, evening flight."
Miinukset: "Departure was delayed 30 minutes due to customs inspection of the aircraft. Not American's fault."
Plussat: "The crew was very attentive."
Miinukset: "There were no power ports on this flight."
Plussat: "Not much. I did arrive to my destination with my bags!"
Miinukset: "My flight was delayed boarding and.leaving the runway! There was very choppy communication as from the airlines as things changed. I arrived and hour late from an already late flight! The attitude of the attendants was not the best either. They seemed to be tired and it showed in their service."
Plussat: "The entertainment options"
Miinukset: "The flight was delayed because of another flight before ours and there was poor communication."
Plussat: "Pleasant and attentive crew"
Plussat: "Normal expectations were met"
Miinukset: "It was fine"
Plussat: "The pilot made up for a lot of time. The flight was said to be 1 hr 40 minutes about but we touched down after about only 1 hour in the air. Deboarding was quick."
Miinukset: "The flight was delayed three times. We eventually boarded and then spent another 30 minutes waiting to taxi. Another narrow plane with not much room."
Miinukset: "The seats were SO uncomfortable and my legs were cramped up into one position because there wasn't enough room for legs and knees."
Plussat: "Landed safely and on time. Crew was nice."
Miinukset: "Cramped. Older plane missing USB plugs. Entertainment requires an app. Should have been cheaper for what I got which was a regular ticket for a 5'8" 160lb person."
Plussat: "Quick boarding"
Miinukset: "Cold no food"
Plussat: "Crew were ok Captain was informant"
Miinukset: "Delay Heat on plane at 98 degrees upon boarding"
Plussat: "The boarding and flight were both good"
Miinukset: "Paid $10 for WiFi that wouldn’t even allow me to stream some music or open a web page"
Miinukset: "The flight and the entire process with American was just fine. What bothered me most was the rude treatment from security staff in Philadelphia. Compared to security staff overseas, the U.S. rates the lowest of the 55+ countries I've visited. It does not reflect badly on American Airlines, but it does give travelers a bad lasting impression. As an American, I'm embarrassed by their behavior."
Miinukset: "the usual garbage AA flights on CRJ's with poor on-time performance and frequent maintenance issues..."
Plussat: "Crew was friendly."
Miinukset: "AA has nine boarding groups, which queue up in two lanes. Each of the two lanes hold about 5 people, at most. This is ridiculous. It creates enormous crowds of people jockeying to be near the tiny lanes for when their number is called 5 or 10 minutes down the line. AA needs to reduce the number of boarding groups, lengthen the lanes, and provide more of them. No other airline boards this way. That's because this boarding method is stupid. Unsurprisingly, our plane took off late because they couldn't get everyone boarded in time."
Plussat: "Much more room in seats than expected"
Plussat: "It was great! I got an entire row to myself."
Plussat: "I got here."
Miinukset: "Everything else. American cancelled my first flight from MSP to ORD. And when I got to Chicago, it cancelled my next flight to Nashville. The flight I managed to get on departed two hours late. There was no explanation for each of these cancellations/delays. There was virtually zero inclement weather anywhere, save for most of the country’s temperature being nearly equivalent to the surface of Neptune. And, the surly, clueless Chicago-based gate agent was the coupe de grace in my search for a reasonable explanation after which I waited impatiently for this episode to conclude. American get your act together."
Miinukset: "I was forced to check my carry on and pay for it. I was not charged on my way to lax or my trip to Hawaii. Sad. And person was rude"
Plussat: "The flight attendant was fantastic. Very friendly, very helpful, checking on all the passengers. He even loaned his phone charger to one passenger. It was a full flight and he was working hard, but had a smile on his face the entire time. Give him a raise!"
Miinukset: "the airplane was absolutely freezing. It was so cold, you could actually see the air blowing (like in winter). There's no need for that. Somehow European airlines manage not to freeze out all their passengers. It was less than a two hour flight but felt like an eternity because it was so uncomfortable. Seat size - this is absolutely the smallest it can/should go. I am pretty skinny, but even I'm running out of room and the seat backs could be made a bit more comfortable. Not only is there almost no recline, but the way they are constructed - they actually push my head forward - not made for short people."
Plussat: "It was on time. Nashville airport is sparkling clean with very happy and warm staff throughout the facility. As opposed to Philthydelphia the city of Unbrotherly Love."
Miinukset: "We boarded an hour late and then sat in the runway for ever. Flight was scheduled to arrive in Nashville at 1137p we arrived at 148a! Ridiculous"
Plussat: "Most things."
Miinukset: "Delayed flight!"
Miinukset: "First hearing news of my flight being severely delayed I asked the ticket agent if I should just drive down to DFW from Lawton he reassured me that the plane would get there with time I had to make a split decision to drive down very rapidly"
Miinukset: "I didn't get home til 1am bc of this flight delay. A lot of the passengers were on the final leg of overseas travel, so we had a really hard time with the delays. Boarding was inefficient. Cree counted us like 6 times. Why is that necessary? Plane was old and uncomfortable."
Plussat: "I changed my reservation in Hartford. Crew were extremely helpful."
Miinukset: "I ended up getting to my destination 6 hours after what I had planned."
Plussat: "All good"
Miinukset: "All good"
Plussat: "The male server was great. The ice cream for dessert was magnificent."
Miinukset: "First class was awful- no drink service for far too long, didn't have my food order that I selected ahead of time, the female asian flight attendant was not friendly at all, the seat reclined at the back only there was nothing for your feet, the blankets were awful, and movie selection was mediocre at best."
Miinukset: "The boarding was seemed unintelligent. Why would a passenger in a window seat have to wait until the other middle and aisle passengers board. I got on the plane and had to wait for the other two passengers get up and step into the aisle so I could take my window seat. I was in group 7 and apparently they were in a lower number group that was allowed to board before me."
Plussat: "Very quick connection"
Miinukset: "COULDN'T GET ON THE SECOND LEG BECAUSE DIDN'T MAKE THE FIRST LEG"
Plussat: "Overall friendliness of the crew"
Plussat: "Arrived on time, left on time."
Miinukset: "It was inconceivable to me that I could not get a seat assignment until I actually checked in at the gate. While AA offered the option of paying extra for additional legroom, if you declined the offer, you could not obtain a seat. I know that it is getting unusual to have any sort of enjoyable experience on an airline, but the lack of transparency ("group two" for boarding is actually the fifth group to enter the aircraft) is totally unnecessary."
Miinukset: "That i booked a flight that departed 6:20pm on Alaska Airlines and found out i was put on a red eye American Airlines flight that left at 11:50 pm. In addition did not reciveve any notification of the change. Had to leave the airport because i thought i was leaving at 6:20 pm :("
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Plussat: "Everything was good"
Plussat: "It was a very quick flight! I got some great rest and went right into work, ready for the day."
Miinukset: "They checked my carry on, and it ran me a little late leaving from Nashville waiting at baggage claim."
Plussat: "I was welcomed and make right at home"
Miinukset: "Did not like having to stay overnight in Charlotte but weather can do that to a traveler."
Plussat: "BA system down. Najor delays and long lines. Flight good."
Plussat: "I liked the comfortable seats.. The crew working for American Airlines are polite and nice. From the very time to get the boarding passes and my luggage handling and all the hospitality, am really looking forward to fly more on American Airlines."
Miinukset: "There is not much to not like American Airlines as I don't have any bitter experiences till date and I don't wish to encounter too lol I would like more snacks beside Pretsels too and I wish to have a very good hot Fliter coffee or even green tea's during my flight ☺️"
Miinukset: "Seeing as this flight was cancelled and we had to wait as two elderly people until 3pm the next day to get another flight and American Airlines would not compensate in anyway. I would say that we will never fly American Airlines again nor will my family. This was not the only delay or cancellation because of American either. We spent 48 hours traveling because of delays and cancellations and still American would do nothing for us. I'm 66 and my husband is 72 (who also has had back surgery for five slipped discs) and we had to sleep on concrete floors and had very limited money to buy food. It was by far the worst experience of my life and I would encourage everyone to not travel with them."
Covid test in airport expensive and lengthy
While my bags were left behind, using Apple Trackers I was able to head straight to lost and found and report the issue, they located them in Madrid, and said they would be on the next flight and delivered to my hotel. Great service, other than the left behind bags. It was a short layover, it happens.
Great service. Sadly internet/wifi didnt work
Miinukset: "Offer a free beverage would have been nice"
Plussat: "On time Easy and no issues"
Miinukset: "Seats are too close together, very uncomfortable for long international flight"
Miinukset: "Crew need to be smile - we not in Russia"
Plussat: "The crew was amazing"
Miinukset: "One of the best flights is had. Love A340 and the crew and service definitely better than AA or BA by far."
Miinukset: "It should have departed on time. It departed 50 minutes later than the original time."
Plussat: "Timing, easy boarding."
Plussat: "Arriving ahead of time"
Miinukset: "Too hot in the plane"
Plussat: "All ok"
Miinukset: "Free WiFi never worked !!"
Plussat: "The time arrived at the airport was great"
Miinukset: "Not enough leg room, had to wait too long for shuttle bus to the terminal."
Plussat: "La puntualidad de los vuelos"
Miinukset: "Compre mis tickets por iberia y me mandaron a AA sin derecho a maletas ni poder elegir mis seats"
Plussat: "Did not have A chance to fly this route."
Plussat: "Flew with the company Iberia was very good service ,easy flight ,good food ,all liked"
Plussat: "Iberia is awesome, they are so nice and accomodating, I appreciate the time that they spent making me feel comfortable. The food was awesome!"
Plussat: "Excellent crew and comfort during flight."
Miinukset: "Confusion at time of boarding."
Plussat: "I was sitting in primer economy with lots of legroom. It was good service, on- time flight"
Miinukset: "No where when I booked the ticket it said I would need to pay for luggage and I had to pay 50euros for 1 checked bag"
Plussat: "Fast boarding, good entertainment and arrived early"
Miinukset: "Food wasn’t great. Chicken with beAns and mashed potatoes dry."
Plussat: "I never got on this flight."
Miinukset: "I was at the airport more than 2 hours ahead of my flight time. By the time I made it through check in, security, and immigration, I was already cutting it close. A random security check right at the gate made me miss my flight. There were no timely options to re-route my flight unless it was at a fee of over >$2,000. Horrible, stressful, experience."
Plussat: "Fast boarding, friendly staff, clean plane."
Miinukset: "Not even a tiny snack as complimentary for a 3h flight."
Plussat: "It was a regular flight Seats worked entertainment worked Staff did their jobs without many smiles but they did it"
Miinukset: "staff was somewhat distracted doing their duty but not attuned to peoples needs I wanted more water Had to ask twice OH I forgot was the answer I got Otherwise all was fine"
Miinukset: "Seating and not so friendly"
Miinukset: "No WiFi on a 10 hour flight!"
Miinukset: "In Chicago, again my carryon things and person were extensively searched, to the point that the explosives expert was called to examine my shoes and cell phone!! If anyone would have been trying to get away with something, they were certainly able to with the time and energy wasted on me as I was only anxious to get home to see my grandchildren!!"
Miinukset: "No possibility to order kosher food on the site."
Miinukset: "Missed connection from Chicago. International connections need more time to complete"
Plussat: "Check-in was fast and efficient in Boston. Crew was friendly with good service."
Miinukset: "No legroom. If they're giving this little legroom they shouldn't allow seats to recline."
Plussat: "That we at least got some water"
Miinukset: "The gate changes, the late start, bad or no info or help from front desk or onboard personnel regarding your connections"
Plussat: "Food was good Entertainment system is very good. Good selection of movies with good sound Crew does a fine job"
Miinukset: "I am an American who flew roundtrip Chicago - Madrid. We (family of 3) still haven't received our lost luggage from 2 weeks ago. When we checked in at Madrid, one staff told us to ask about the luggage downstairs at the luggage retrieval, which we are not allowed into. I came back and another staff woman told us to immediately go through immigration, because it takes so long to get through. Since our luggage appears to be lost for good, we will never take Iberia again. Madrid airport is a nightmare! We arrived at Madrid airport 2 hr 20 min. before our flight. Because the distance from the check-in counter to the plane is unbelievably far, and we all have to wait in very long lines, and then take multiple trains, escalators, and finally a bus, and U.S. passengers have their passports checked twice in long lines, we got on to the plane barely in time, on "last call" 30 min. before it took off. We will never fly through Madrid again! On any other trip from Spain overseas, we will choose some other city in Spain to leave from."
Plussat: "Food was delicious and good variety!"
Plussat: "On the plane, the trip was fine. The trans-atlantic section of the flight was surprisingly spacious."
Miinukset: "The connection was too short in Madrid, so I missed my flight to Berlin and was stuck in the airport for 11 hours. No airport lounge. Kind of a drag after a 9 hour flight. Also they said that my luggage would already be in Berlin but it was not and now I am still trying to find it. Yikes!"
Plussat: "very comfortable had my own TV screen with free Wi-Fi loved it"
Miinukset: "I had my own TV screen with free Wi-Fi loved itI thought the food going was better then on the return trip to New York I was in row 57 and most of the food had run out by the time they got to Wes the one meal I had which was a burger was all dried out again going to Madrid had better food"
Miinukset: "Delayed flight, no AC, no food service (even to purchase)"
Plussat: "Quick, comfortable flight. Lovely crew."
Miinukset: "Food and beverage only available for purchase, nothing complimentary. No entertainment."
Plussat: "Commuter flight. Got me where I needed to go."
Miinukset: "Small plane, no leg room, very little carry-on space. All I had is a small backpack and I almost did have a place to put it."
Plussat: "Lots of leg room. Great selection of in flight movies, games, and music. The lunch/dinner was really good."
Miinukset: "Started boarding really late and 20min late taking off. Arrive almost and hour late. Breakfast was a dry roll with a slice of ham and cheese, half a kit Kat, and a yogurt."
Miinukset: "Seats are tiny. No legroom."
Plussat: "I was safely delivered from New York to Tennessee in pretty turbulent weather."
Miinukset: "The craft was small and the seating was cramped, seats were uncomfortable. The flight attendant was very brief with the Safety protocols and really did a poor job of demonstrating how to use the safety equipment provided on the aircraft. This was a disservice to first time flyers."
Plussat: "The crew was great."
Miinukset: "Very unpleasant seating. For some reason, the armrests do not raise all the way, making it impossible to get comfortable and cuddle with your spouse."
Plussat: "On-time with excellent service. Clean."
Miinukset: "No issues."
Plussat: "Good to eat on flight"
Miinukset: "Spacing was impossible for someone 6'2" or taller. It was incredibly tight for everyone. Extremely uncomfortable to fly for 3 hours like this."
Plussat: "The fly was on time"
Plussat: "The flight was great. The crew was very attentive and helpful."
Miinukset: "We wasted 20 min. with the checkin machine. It should be written somewhere that if you fly to the US, you have to go to the traditional check in line. After entering all the info, the machine crashed. It was frustrating."
Miinukset: "the flight over LAX to Madrid was horrible. An old plane, both my husband and I had broken seats, no screens, and no charging capability. The flight from MAD to LAX was much better with a newer plan. I would however, not fly with Iberia again, because the out bound flight was so awaful. So average rating is okay."