Four Points by Sheraton New York Downtown

The location and the staff

Rooms are tiny, doesn't have a fridge

Actually nothing. The water daily in the room was good, clutching at straws.

From entry we asked for a nice room. I know that it’s not always possible to have an upgrade, but I was just asking to ensure it was nice (window, any type of view). I was given a room on a floor where construction was being done and was completely unsafe in the hallway. Of the rooms on the floor, half the floor was cordoned off ... maybe 4 rooms left available. So basically they stuck us there knowing we were staying for a long time and would be forgotten. The room itself was average, but disappointed to see in the 9 nights or so I was staying, my bedsheets were not changed only tidied. The unsafe environment included a mattress drying in the hallway with a big fan on all night. The next day there were 10+ fans lined up in the hallway, a complete tripping hazard. Furthermore when I complained that it was unsafe, they put up some tape to section off the area, but it was unsightly to look at and the construction daily made the stay unpleasant. The fan only turned off on the third night. How disrespectful! The staff were distant, unhelpful and robotic. On departure the man who asked me how my stay was didn’t even look at me. I stayed at the Sheraton Tarrytown during the period of this stay at Four Points Sheraton for wedding, and could not have had a more opposite experience. It was luxurious in comparison. SHERATON, PLEASE FIX FOUR POINTS DOWNTOWN. It is an embarrassment to your name.