Sheraton New York Times Square Hotel

Decent hotel with poor service

Lobby was plush and rooms were ok.

Waited for 30 mins to catch a lift in the morning to come from the rooms to the lobby. They don’t have enough lifts to serve rooms. Made us change the room at 12am in the morning because our bathroom was flooded. Waited for 1 hour in the middle of the night with or bags packed and no one came to give us the room. I had to go to the lobby to sort it out. Didn’t even bother to apologise.

Beware the "Destination Fee"!

It was close to the office and other amenities. Other than that, it was pretty disappointing for the money.

The new elevator system was a joke. Ten minutes for a lift is far too long. The room was very small for the price. I could barely move in the bathroom. Also, the hotel and Kayak failed to disclose the $50/night "destination fee" that is tacked on at the end of your stay even if you prepaid for the stay. This charge is borderline larceny for the lack of value provided. I'm contemplating a charge back to recover the money due to the exorbitant and hidden nature of the charge.

Rooms too small Shower with curtains very uncomfortable

It’s ok

Location and bar

Needs a lot of refurbishing. Walls are paper thin and were woken up each night by gents next door. No free water as promised. VERY crowded

Location

Location is very good, convenient.

The room is smelly & small for the superior room. The service is very rough, doesn't meet the standard of Sheraton service as I expect.

location

fittness room

The location of the hotel was superb within walking distance of all the major attractions that we wanted to visit.

We experienced two problems during our stay at the hotel and it was at these times that we felt disappointed with the service provided by the hotel. We found them to be inefficient with what we were asking of them and at times rude. This was made more disappointing because when there wasn't a problem, as a general rule, the staff were pleasant.

It's location only

The late checking in times, and the room service was poor

Great Location

1) No Robes or slippers 2) Only catered for coffee drinkers in room NO tea making facilities