Vinpearl Resort & Spa Nha Trang Bay

Good sized rooms and bathrooms. Garden area and pool was nice.

Staff kicking in the internal door of our room because the neighbours were locked out at midnight. Poor room service, beds not made properly and towels chucked on side of bath. Staff do not speak english. Have to pay for bikes, pool floats etc. no service at pool for towels or drinks. Expensive prices. Average food at restaurant and not hot. Furniture and walls damaged in room. No activities except theme park on the island. No maps of resort to show facilities. No details at check in.

The villas were immaculate but poorly supplied (not enough towels, cups etc for 6 people). Also there is a kitchen but you can’t use it as outside food isn’t allowed. Pool was beautiful and clean and beds really comfortable. The main hotel pool and beach is heaven because Ll of the guests are Russian or Chinese and barely swim in the ocean or pool so lounge chairs are freely available and the water in the ocean is beautiful.

The worst thing was the lack of communication with staff. English was poor and they were very strict with strange rules such as the entire room of guests have to get tickets for Vinpearl Land when my mother didn’t want to go. It took a long time to negotiate this problem. Also the rule about no outside food allowed. This is difficult with 3 children and there isn’t a mini mart to buy snacks. My kids didn’t want to have meals or hot chips all the time so they often were hungry. If outside food wrappers are found in the room you are charged a fee and quite a big one I hear. We had to hide coffee wrappers in the outside bin!! Also we couldn’t get milk for coffee.