Golden Life Heights Deluxe Suite Hotel

Very dirty and stinky place, disgusting food, bad service. Needs new management.

I paid for a deluxe suit and what I liked the most was the outdoor jacuzzi and the mesmerising view of the sea. The bed was also comfortable.

Overall, I would not reccomend Golden Life Heights hotel. I paid for what was advertised as a "deluxe suite" with the view of the sea. However, when I was taken into my room it was clear to see that the room was nothing like what was advertised on the booking website. I found mould on the floor of the shower, there were stains in the toilet and on the mattress and there was no view of the sea from my room. After confronting the staff at the reception, one staff told me there was a mistake and their hotel has no rooms with a sea view. For this reason I demanded a refund as the company had mislead me. The moment I demanded for a refund a different staff member told me there was a room available with the sea view and managed to direct me to the deluxe suite I paid for. After this inconvenience, I had gone to my room and then realised I only had WIFI connection by the pool and not in my room so everytime I wanted to make a call, I would have to leave my room. Another issue worth mentioning was that on the website it advertised an all inclusive package where there would be 24 hour room service, I then found out that there was no room service at all. This would not have been a problem for me if I was left with clean bedding and clean towels. Furthermore, there was a very selective food menu and there was only two staff members who work for the entire hotel who knew how to speak English. The main reason why I chose the deluxe suit was because it was advertised as sound proof as I like listening to loud music on holiday, that also was not true as we were getting noise complaints from playing music off of a small portable speaker. The staff were okay, I could tell they were trying their best to help. The major complaints were regarding the cleanliness of my room and that we were not given what was advertised on the website. I believe I paid way too much money for the services I recieved. It was a waste of money!

Room size

No tea,coffee facilities in room, bath towel had hole in it. Staff had very little to no English language and could not communicate. Bar snack area left with glasses and plates left on them for considerably time and not cleaned.