Östersund hotellia

Plussat: Wonderful welcoming staff, they made my stay comfortable and went out of their way to ensure everything went perfectly as planned!

Miinukset: Everything was fine.

Plussat: Exceptional staff

Miinukset: The curtains need to block more light . In summer you need some darkness to sleep

Plussat: The hotel was a lovely surprise. The single room was spacious and had everything you could want. The staff were very friendly and helpful. The breakfast was excellent, such a wide choice of tasty local food, and there were snacks available all day. The library was a bonus for a solo traveller.

Miinukset: The long flight of steps from the front door up to reception while carrying a heavy case, but if you enter from the back yard there is a lift up to reception.

Plussat: Generally good size room and nice place.

Miinukset: Parking cost per 24hr

Plussat: In the very centre of Östersund,just on the pedestrian road,this little gem is worth a stay. Clean,comfortable rooms,very kind and friendly staff,definetely will visit again if I am in the area.

Miinukset: Something chocolatish was missing from the breakfast.(my husband’s complaint)

Plussat: Hyvä hinta ja loistava sijainti. Erinomaista palvelua ja hyvä aamupala. Vielä erityismaininta siisteydestä - moni ketjuhotelli jää kakkoseksi huoneiden ja kylpyhuoneiden siisteydessä.

Plussat: Erittäin viihtyisä, kodikas ja siisti hotelli ja herkullinen ja erittäin monipuolinen aamiainen. Hyvät sängyt. Vastaanotosta sai ostaa paikallisia herkkuja.

Miinukset: Saatiin vain yksi avain.

Plussat: Food and tea and coffee etc available all time including when reception shut in separate room. Excellent breakfast. Very pleasant and helpful staff.

Miinukset: Room was quite outdated and on a slope, so dressing table drawer needed chair against otherwise opened.

Plussat: The breakfast was absolutely excellent, it exceeded all our expectations! The "salong" was comfortable.

Plussat: Best breakfast, with waffles! And very friendly personnel!

Miinukset: On saturday night is quite loud at night if you have a room at the main street

Plussat: Second time. Ver conveniently located in central pedestrian street. Was probably an old apartment building, since there are offices on some floors, hotel rooms on others. But all locked doors, so secure. Very nice staff, very good breakfast, though I seem to remember that they had home made bread, now rather soft supermarket stuff it seems. But my memory could be wrong. It is more of a worker/business hotel, so quiet and efficient.

Miinukset: I again had a room on the forth floor towards the courtyard. During my first stay in winter that was excellent since it was very quiet (not sure how 'loud' the pedestrian street in the front really gets at night in this town though). But this time during a couple of quiet warm days, it was a problem. I had to open the window to sleep, since the top rooms seem to get very warm. But there is a very noise ventilator on the roof somewhere. So it felt like trying to sleep in a factory with a constant motor noise. So during the warm months (which arent many in Ostersund) I would ask for a room further down or to the front maybe in order to being able to sleep.

Plussat: Nice greeting, fresh rooms and bathroom, central location near where I was going, good breakfast - really nice beds and ventilation.

Miinukset: The magnifying mirror in the bathroom was located a bit too high for me, even when standing on my toes. :-)

Plussat: Lovely ethical hotel. Staff are very friendly and really go the extra mile - exceptional customer service

Plussat: The dinner was simply outstanding. We dined there twice and were really impressed at both occasions . Rating 10 out of 10. Best , Jens H. , Copenhagen

Plussat: Location and free and easy parking ,

Miinukset: Room did not have a hot water pot,

Plussat: The hotel’s restaurant, affiliated with New York chef Marcus Samuelson, was outstanding. The flavors were creative and bright and the prices were reasonable. Pleasant service.

Miinukset: The rooms were awkward. There was no proper closet to hang our clothes. While we were here, there was a heatwave. Without air conditioning it was frightfully hot in the room.

Plussat: The location was perfect!

Miinukset: They didn’t have cappuccino for breakfast:( we ordered in the bar area but they ran out of coffee and they were not able to provide for the two days we stayed there. We have an electric car and we would liked to charge it, but there was not a charging service available in the garage.

Plussat: Clean, modern hotel. Comfortable room. Good breakfast

Miinukset: Instructions for parking would have been beneficial ahead of arrival - had to park on roadside and go into hotel to get details

Plussat: The food was excellent..had dinner at the bar, and it was very good. Breakfast was just as good. Toiletries are good quality, and plenty of variety. There was a kettle and teas to enjoy after dinner.

Miinukset: The matress was too soft.there was only one mug, and very tiny too. Everything else was good

Plussat: Very good hotel, I wouldn't hesitate to visit it as.

Miinukset: Very good hotel, I wouldn't hesitate to visit it as.

Plussat: Breakfast was good and rooms confy.

Miinukset: Nothing everything was good

Plussat: staff helpful and smiley

Miinukset: nothing

Plussat: Great location 5 minutes from train station. Comfortable and beautifully decorated lobby. Nice outdoor tables to have a bear (O’Leary’s bar) and watch the locals and tourists go by. Friendly and helpful staff. They packed us a breakfast ( upon request the night before) to take when leaving at 6 am before their expansive buffet breakfast opened. And one of the few bathtubs I’ve seen in all Scandinavia for a hot soak! Great value

Miinukset: No air conditioning in tools although good floor fan provided.

Miinukset: The room was far too warm

Plussat: Good service in Reception

Miinukset: Employees in restaurant/pub was not the most service-mindre people !!

Plussat: Siisti huone. Sauna oli hyvä ja kiva ikkunallinen maisema. Hyvä aamupala.

Plussat: Aamiainen oli tosi tosi hyvä!

Miinukset: Kylpyhuone oli tunkkainen ja siellä ei ilma vaihtunut. Illalla hotellin ympäristö oli täynnä ihme notkujia.

Plussat: The staff is always friendly. Big bedroom with all facilities and very clean ( as usual). Very good breakfast. Always a real pleasure to stay there.

Miinukset: Nothing

Plussat: Nice family room. Good for people traveling with kids. Play room in the basement. Basic breakfast.

Plussat: Really close to the central station - 5 mins brisk walk. Comfortable and clean, with good eating options nearby. Staff really nice and as I was leaving before the start of breakfast the following day, they made me a breakfast bag to take away.

Plussat: The Hotel in the city was at the best possible location. Almost in the heart of tourist area. It is a wonderful destination for the families who want comfort and enjoyment of the city.

Miinukset: It was the the best property.

Plussat: Location is very central and easy to get to and from.

Miinukset: The mattress was much too soft and I had to move to the floor to sleep but on the floor I slept very well, but it meant moving all the furniture in the middle of the night.

Plussat: Very central, good breakfast buffet included

Plussat: A modern hotel, well located, functional, with pleasant people.

Miinukset: The decoration, for us, requires a large improvement in order to give an impression of warmth and cosiness.

Plussat: A nice silent hotel, although full booked in the middle of Östersund. The reception worked rapidly without queuing.

Miinukset: Breakfast service area far too small - caused some rush. Extra bed for our son was missing from the room although requested - however it was delivered to the room rapidly.

Plussat: All the staff were friendly,Hotel is nicely placed in the center.Good with parking for cars.

Plussat: Cozy town. Nice beds at the hotel. Good breakfast.

Miinukset: Some noise from the nightclub downstair.

Plussat: Internet varaus toimi erinomaisesti, huomioitiin varaajan kommentit!

Plussat: Location of the hotel. Near by the railway station, and all the shopping possibilities

Miinukset: A bit noisy outside at night, due to a local taxi stop....but this is not a big issue

Plussat: Still good location! Breakfest OK.

Miinukset: The hotel has changed the name (and network) into SCANDIC and definetely not deserve for 4****, room renovation is a must!

Plussat: Hyvä palvelu

Plussat: I liked that they had a restaurant in same building, entrance from the lobby. Even that we missed the hotels dinner, we could easily get a good evening supper without having to first look for a downtown restaurant. I also apprecaited the free parking just outside the hotel. Rooms were nice and bathrooms excellent.

Miinukset: well...it´s nothing really We asked for a quite room in email-contact, we got a room toward the street, which was noisy in the morning. I´m sure, however, if we asked to change rooms when we arrived it wouldn´t have been any problem...we were just to tired to bother with it when we came.

Plussat: Sijainti hyvä kaupungin keskustassa ja silti sai parkkipaikan yöksi. Onnekkaasti saimme huoneen jossa oli ikioma sisäänkäynti. Aamiainen oli maukas ja hyvä. Suosittelen.

Plussat: Breakfast and location. Also free parking

Miinukset: Since it was over 25degrees outside and there is no a/c we had to have the window open, unfortunately there is a lot of traffic outside which made it hard to sleep because of the open windows

Plussat: Great location, free parking, breakfast included.

Miinukset: Lots of stairs, no lift. We were promised a crib for our baby but we didn’t get one. We asked at reception and kept being told we would get one but we didn’t get it until the next day! The room was incredibly hot and stuffy, impossible to cool it. Pillows very lumpy.

Plussat: Good stuff. Very friendly. Warm room and comfortable bed. Good breakfast. Very nice location. I was in Östersund because the Biathlon World Championship and I'm happy that booked this hotel twice. Thank you!

Miinukset: Everything was normal.

Plussat: Good breakfast. Friendly staff. Good location between town centre and railway station.

Miinukset: Room was a bit cramped.

Plussat: Decent room for one nights stay. Good breakfast, lots of free onsite parking, pleasant staff. There is a sauna in the hotel but I didn't use it, not too far to walk into town for food etc

Miinukset: A bit run down, needs modernising.

Plussat: Very good location just in the middle, nice and helpful staff, free parking! Very good breakfast. Old fashion but nice hotel. One step from the harbour. We came in the late afternoon, couldn't use the sauna because the boat of the manager drowned in the lake on that day. In the day after we went to Froson and to the Jamtly museum. Recommended!

Miinukset: There was nothing to dislike. We loved everything.

Plussat: Ystävällinen palvelu. Hyvä sijainti keskustassa.

Plussat: Good parking

Plussat: The location is good and the parking is just by the hotel. The bed was very comfortable and the WiFi had good speed and coverage.

Miinukset: The room had no way of blocking out the sun while still having the possibility to air our the room which made it very warm. During my first day there my bed sheets had gotten stained so I left the duvet off so that it would be easy to see for the room cleaning staff. When I was going to bed for my second night I saw that the same stained sheet was still there.

Plussat: Nothing except a friendly staff !

Miinukset: For a 3 star hotel i had expected muuuuuuch more than more of a hostel. I am totaly dissapointed for wath I had to pay (850 krowns/night) for the single room... I’ll pu some pic’s and let you all make an own idea ...

Plussat: Exceptionally helpful staff -- and I mean exceptionally; put on an early cooked breakfast for me at about 5.30 am. Beyond what could be reasonably expected. Nicely quirky building, as might be expected from a converted theatre.

Miinukset: Nothing. Every interaction I had was as good as I could have wished it to be.

Plussat: Good location . 3 min walk from bussstop.Hotel has the gym and spa - available during day. You can take some meal during the day from exelent breakfast to lunch and dinner. A lot of restorans and cafe around - to 10 min walk.

Plussat: hotel is in good spot

Miinukset: I made reservation from booking I didnt choose room without window but they gave me room without window. I request invoice to my company reception say that it is not possible because you made your reservation from booking ( now I am in sigtuna different hotel I made reservation from booking and I get invoice) also I ask parking possibility they say our parking full go and park somewhere in the street it was nightmare especially room without window was like prison I am a frequent Östersund traveller never ever again and stay away

Plussat: Frindly staff.

Miinukset: Loud traffic. Very weak Wi-Fi signal.

Plussat: Paljon pieniä yksityiskohtia, erilainen, viihtyisä, tunnelmallinen

Miinukset: Hiukan sokkeloinen, äänet kadulta ja salista kuuluvat huoneeseen. Tosin sain kyllä hyvin nukuttua ääänistä huolimatta.

Plussat: Kylpylä, aamiainen, sisustus olivat kaikki mahtavia.

Miinukset: Huoneessa hieman liian lämmin

Miinukset: The room in the basement was small, no air and high humidity. We left the facility after few minutes.

Plussat: We thoroughly enjoyed our stay ! Comfortable bed and room, very nice and helpful personnel, couldn’t ask for more!

Miinukset: The shower leaks water on the floor of the bathroom that we need to clean up after usage, other than that it’s has been amazing!

Plussat: Erinomainen

Plussat: Barely anything. Maybe the location and the price. But it's not cheap for what they are offering.

Miinukset: Everything. ROOM: The 4-star hotel has rooms in a basement without a window. Ok. Light in the room terrible. You cannot get a double bed in this hotel. If you want you can ask them to strap the two beds together, but they won't. The shower was dirty yellowish. We had a window in the room overlooking a dark corridor for the staff to use. So you get noise even in the bunker-like room. The air was heavy in the room. But it was still better then the one in the corridors of the hotel, they smelled like dirty laundry. BREAKFAST: This is not a 4-star breakfast by any stretch. Pretty much every 3-star hotel offers the same breakfast. This was not an excellent breakfast. The food was poor on quantity. Everything that hat to be prepared cook, in the simplest way was discussing. Fried bacon looked greasy and slimy, the scrambled eggs were watery. We ate only bread and salami. AND EVEN THE COFFEE WAS CHEAP AND BAD. The restaurant looks nice only on pictures. It's terrifyingly dirty. The chairs have stains. The floor is covered with carpets that haven't been cleaned ever. The room was dark as well, with a light smell to it. They start taking away breakfast at 09:15. So if you are a bit late you will miss it. SPA AND GYM: The gym is ok but you are next to the garage in the basement breathing the fumes from the parked cars. The SPA was actually good. But no privacy. They did some construction work while we were in the jacuzzi. Felt terrible. They don't understand what privacy means. ATTLEAST THE SHOWER IN THE SPA WAS CLEANER THAN THE ONE IN THE ROOM. I think this was the worse experience ever in a hotel. They pretend to be a very special place. But its everything but special. Your expectations for this place will plummed after the first night. I really think the hotel has potential. BUT THEY NEED TO CHANGE THE MANAGEMENT AND FIX THE WHOLE PLACE.

Plussat: breakfast is amazing

Miinukset: no gym, no fitness, as for 4 stars hotel it is strange

Miinukset: must have air condition in rooms. was very hot to sleep

Plussat: Breakfast was very good, big variety.

Miinukset: There were not enough tables available for all the guests. Some people were sitting in the lobby and others took the breakfast to their room.

Plussat: Good beds

Miinukset: Bad sound insulation, Bad locations for The power outlet, Small resturant for breakfast.

Plussat: Nice location outside Main town.. not far from swimmingpool. Nice jacuzzi bathtub in room.. And a relax area downstairs with sauna and jacuzzi. Towels and bathrobe is free to use.

Plussat: Asiakaspalvelu todella kiitettävää, asiakas tunsi olevansa tärkeä!

Plussat: The room was clean and location next to the highway was convenient.

Miinukset: As my father in law commented "I feel like I stepped back into a 1960's hotel in the middle of nowhere". The hotel is connected to an apartment complex, which in and of itself is different. There is not an elevator at the location, and the long hallway walking down to your room made it feel like a scary movie come to life.

Plussat: Aamiainen oli varmaan hyvä, muttei ehtinyt syödä. Eipä paljon kysltykään, jospa ottaisitte aamulla aikaisin hiukan huikopalaa mukaan!

Miinukset: Ei ollut ilmastointia huoneessa!

Plussat: Nice hotel outside of Östersund. Good breakfast and parking facilities.

Miinukset: We were charged for the stay twice.

Plussat: Great breakfast! Good extra bed in the family rom.

Miinukset: The room and bathroom was very cold. No heat at all was available to turn on.

Plussat: The breakfast was good, the room comfortable and the staff very helpful.

Miinukset: The black hot tub was disgusting, and very difficult to use. I had a broken wrist and would not have stayed atb this hotel if I had known there was no shower, and no lift.

Plussat: The beds - very good. The pillows were excellent. The staff did exceed all our expectations.

Miinukset: The toalet-paperdispenser was not in the best order. Shower-water did float too wide. People smoking just outside our Window.

Plussat: Clean, ,quiet, professional staff, good breakfast.

Plussat: Aamiainen oli yllätys. Hotellihuone oli aika vaatimaton ja odotukset aamiaista kohtaa eivät olleet korkealla. Todellisuus kuitenkin yllätti positiivisesti.

Miinukset: Huone oli hinnoiteltu paikkakunnalla käytyjen ampumahiihtokilpailujen takia melko yläkanttiin.

Plussat: Kodikas, siisti, edullinen

Miinukset: Hotellin pääoven löytäminen vaikeaa. Oven vieressä pienillä kirjaimilla merkitty soittokello, ovessa ei lukenut mitään.

Plussat: Right at the main street.

Plussat: Breakfast was fresh, good choices of food-hotel in middle of town, price very good

Miinukset: Dining room could be little bigger

Plussat: Sijainti oli oikein hyvä.

Miinukset: Aamupala oli huono, koska ei ollut mitään lämmintä kuten puuroa. Kaikki jugurtit olivat lämpimiä ja kaikkea oli vähän. Kokonaisuudessaan valikoima oli suppea.

Plussat: Breakfast was OK. Two family members have lactose intolerance and this was taken into consideration. Family room with good space and an electric kettle.

Miinukset: Shower facilities. No fridge. We could not use the hotel garage, it was occupied.

Plussat: Hotel Zata was very well located and comfortable to stay at. The staff were friendly and helpful; storing our luggage for the day was easy. Breakfast was very good.

Plussat: Very good location in the town center, very good breakfast

Plussat: Helpful staff. Clean facility. Delicious breakfast

Plussat: Central position, good breakfast

Miinukset: Sovin hotellin kans myöhäsemmästä sisään kirjaantumisesta. Kun pääsin paikalle ketään ei näkynyt, puhelimeen ei vastattu eikä kyseistä hotellia löytynyt mistään.

Plussat: Very good breakfast and the location of the hotel was perfect. Nice that the hotel had a garage, so we could park our car

Plussat: Breakfast was really good. I enjoyed it very much. The room was clean and near the station.

Miinukset: I din`t like the furniture in the room, it wasn`t cosy at all, but very cold.

Plussat: Really professional customer service

Plussat: Center of the town

Miinukset: Not adapted to strollers or heavy luggage Plz do not use softener when washing your towels: absolutely impossible to get dry

Plussat: Great breakfast across the street. Easy late check-in process (same for check-out!). Close to both the station, the centre and the marina.

Miinukset: Beds could have been more comfortable and there could have been more natural light in the rooms.

Plussat: Location is great. 3-5 minutes from the station.

Miinukset: It is a block of rooms with shared bathroom and you can here everything what your neighbors are doing.

Plussat: The staff are all excellent. The breakfasts are exceptional. Location is quiet and close to train station and waterfront walkway.

Plussat: Very central

Miinukset: The room smelled

Plussat: We booked because we knew we would be late arriving. Having the apartment meant we could enjoy a late night supper.

Plussat: Location, staff, room

Miinukset: Kitchen is a bit small if we all need to cook at the same time.

Plussat: The room is clean, towels and bed linen are impeccably clean, parking is paid but is very safe (in the underground of a building). Has WC in the room and the shower is in the corridor. At the end of the corridor there is a small kitchen with a fridge and dishes.

Miinukset: As soon as the building enters the building, it smells stingy, and in the room smell of air, rancid.

Plussat: Erinomainen aamiainen Hotel Älgenissä ja vielä edullinen hinta

Plussat: Hyvä aamiainen

Miinukset: Enemmän esitteitä ja tietoa lähialueen nähtävyyksistä ja käymisen arvoisista paikoista

Plussat: Breakfast was plentiful

Miinukset: No real explanation from the receptionist as to where everything was in the hotel at check... basically, "your room is down there". My room was quite a walk. The Sauna main control box was in need of repair. I couldn't get WiFi on my iPhone in my room. Due to the standard of my room, it should have been 40% cheaper in my opinion.

Plussat: Great bed and nice room with appropriate size... Nice, clean, nothing to complain about.

Miinukset: One staffmember were not very nice. The gym didn't have a lot equipment.

Plussat: Breakfast was good Room and hotel are good looking

Miinukset: Nothing in particular

Plussat: food and wine

Miinukset: view from the window

Plussat: OK selection of spreads and good bread for breakfast is the only positive thing I can think of.

Miinukset: I think there are dishonest reviews of this hotel. It is in no where near 4. More like 1. Was met by a unprofessional employee with a unfriendly tone whom I even caught in a lie. Instead of an apology there was entitlement and aggressiveness. Learned afterwards it was a trainee, if that is an excuse... The manager, night and morning watches were however professional, friendly and accommodating. * The price was completely ridiculous and severely overpriced @ 145 EUR / night. * This hotel is more of a motel, at best a 2.5 star hotel. * The beds were horrible. Extremely soft springs, very small, very cheap. For a normal sized guy at 1.90 / 90 kg it was almost impossible to not roll out of the bed. * There is no aircondition and the ventilation speed/througput is barely noticeable. Had to sleep with an open window, with people chatting in the backyard till late at night. * Apart from bread and spreads, otherwise sub par breakfast with powdered eggs and the "juice" was just water with flavor. * In general it was clean and worn down. However I'm rating it bad because the towels in my room were stained, and the hallway ice dispenser hadn't been washed for a while. * At 20.00 the buffet looked like old food, so I ordered a steak. The medium rare order was delivered well-done (was too hungry to bother complaining to the absent servers anyway). All in all the worst deal (overpriced / satisfaction) I've ever booked. I regret not adhering to my first impressions and check out/cancel immediately and find something else.

Plussat: The room was cosy, bathroom was very spacious. Restaurant was great and breakfast even greater. All of the staff was polite and helpful. WiFi was fast.

Plussat: excellent choice

Miinukset: we were not aware that the restaurant closed sunday evenings, until we wanted to eat that evening

Plussat: polite, nice staff.

Miinukset: some problem with ckeaning the roon, public places Smelly bathroom ( suppose that someone had smoked cigarett there esrlier)

Miinukset: Commercial sign with lights on all night outside the Room

Plussat: Awesome breakfast. Very friendly and helpful staff. The location is excellent when you travel by train.

Miinukset: There was no table/desk in the room I got. The radiators were making quite a bit of noise from the water flowing through them

Plussat: Location.

Miinukset: Food was poor. The room was not clean. The sofa was dusty and lot og food there as well. No airconditionen but the ventilation system in the kitchen keept us awake. Bad smell in the korridorer.

Plussat: Linda is a good manager

Plussat: Location great, breakfast great and staff were very friendly.

Plussat: it's a beautiful hotel with very friendly personal. the breakfast had a lots of choice of things to eat and Drinks. the room was clean and big enough for 1 Person. thanks a lot. best regards

Miinukset: -

Plussat: Very Nice rooms, goodd bathroom. A lot of ecologikel thinking - very good. Breakfast absolutely ok, again eco-thinking. Personelly I thougt it was great With a lot off good tea variants!

Miinukset: The exterioer off the hotell was quit shabby

Plussat: Breakfast was good and location was good

Miinukset: Bathroom was to small and simple. The toilet did not have space enough to sit down. When driving with a electrical car you should be able to offer some kind of charging plug - no need to have a very high KWH but good to have the car charged during the night. The few charging places around was occupied or not working (some hade special membership that was ot common). Had to drive 20 off the centrum to charge on Tesla Supercharge in wrong direction before driving back home to Oslo.

Plussat: Breakfast was good

Plussat: Sijainti loistava, hyvä sänky

Plussat: Close to station

Miinukset: Bathroom

Miinukset: The bathroom was too small and

Miinukset: Toilete is cramped

Plussat: Only location was nice.

Miinukset: breakfast was poor. worst was stinking refrigerator.

Plussat: Good breakfast, easy possibility for late arrive

Plussat: Comfy beds (singles) and fresh bathroom. 12 parking spaces included, if full it is easy to park on the street in front of the hotel for a small cost. Continental breakfast had both cold cuts and warm potatoes, beans with sausage or ham or scrambled eggs. Walking distance to much!

Miinukset: The windows and door are not soundproof. Some modernization would result in better night sleep.

Plussat: Ilmainen parkkipaikka ,

Miinukset: Ruotsalaisittain huono aamiainen . ahdas ja huonosti entisöity wc /suihku . Huomasi että omistaja ei ollut ruotsalainen .

Plussat: Comfortable

Plussat: THE LOCATION WAS OK COULD WALK INTO TOWN TO EAT,EASY TO FIND AND GET BACK ON ROUTE

Miinukset: THE BATH ROOM WAS VERY VERY SMALL, COULDNT SWING A CAT IN IT, COULD JUST GET ON THE TOILET, SINK WAS NO GOOD VERY VERY SMALL, SHOWER WAS JUST BIG ENOUGH GOOD JOB WE WERENT LARGE PEOPLE?