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Plussat: Crew was sour.

Miinukset: Crew could have been friendly.

Miinukset: The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me.

Plussat: Crew was very friendly and helpful. Entertainment had plenty of choices.

Miinukset: The seats were very hard. It was very uncomfortable sitting that long I’m those seats

Miinukset: No food, no entertainment. Ridiculous!! Not even a damn sandwich!!

Miinukset: It would be better if the plane was cleaned before boarding. The row where I was seated has potato chips all over the floor. Pls. clean your plane before boarding.

Miinukset: The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket.

Plussat: The seat was not as cramped as the Greenland Airways flight preceeding this.

Miinukset: Not having additional fees for baggage. Please disclose that as part of the ticketing.

Miinukset: We had to cancel our flight after driving 3 hrs to the airport due to Coronavirus. We tried to do everything online or by phone the night before to see what our options were. We were willing to travel but the airline said they couldnt guarantee a flight back. We can’t reach anyone for a refund.

Plussat: crew was pleasant

Miinukset: boarding was chaotic

Plussat: On time Nice crew

Miinukset: Stood in cold jet way for 5 min after boRding began.

Miinukset: Helpful flight attendant, kind check in attendant

Plussat: Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly.

Miinukset: I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising.

Miinukset: Terrible to have to pay 70 Euros when you are an elite gold status member. And no mention of this during booking process and checkin unless you dig in deep via links. Not used to this with other airline partners and likely last time I am flying SAS

Plussat: crew was pleasant

Miinukset: boarding was chaotic

Plussat: I was able to log on the my booking and select aisle seats for no additional cost (surprisingly). Made the short flight much more comfortable.

Miinukset: We had to cancel our flight after driving 3 hrs to the airport due to Coronavirus. We tried to do everything online or by phone the night before to see what our options were. We were willing to travel but the airline said they couldnt guarantee a flight back. We can’t reach anyone for a refund.

Plussat: Yes

Miinukset: The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket.

Plussat: The flight itself was fine. We had a two-hour delay due to a mechanical issue, but the crew took care of it as quickly as they could.

Miinukset: It was just a relatively quick, unremarkable flight.

Plussat: Calm, friendly and professional crew, good food and spotlessly clean aircraft.

Miinukset: Disorganized boarding. People were jumping the line saying they were in the zone that was called when they couldn’t have been. I was there early (one of the 1st) but because I’m polite and only approached the gate when my zone was called, ended up at the back. More monitoring of this would help because I saw other people bothered by this.

Miinukset: No food, no entertainment. Ridiculous!! Not even a damn sandwich!!

Plussat: Swedish lady good, Spanish lady not as much.

Miinukset: Spanish lady.

Plussat: Calm, friendly and professional crew, good food and spotlessly clean aircraft.

Miinukset: Disorganized boarding. People were jumping the line saying they were in the zone that was called when they couldn’t have been. I was there early (one of the 1st) but because I’m polite and only approached the gate when my zone was called, ended up at the back. More monitoring of this would help because I saw other people bothered by this.

Miinukset: Only serving beef as meal in economy was not great. A choice would be better.

Plussat: Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end.

Miinukset: No food and no entertainment during the flight (which makes it similar to low cost flights).

Plussat: Everything was nice.

Miinukset: Nothing to complain about.

Plussat: at 6"2' the large amount of leg space on Finnair flights is amazing, even in economy class I did not feel cramped.

Miinukset: Food a bit bland and uninspired

Plussat: Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor.

Miinukset: Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi language. Poor.

Plussat: Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor.

Miinukset: Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi language. Poor.

Plussat: Blueberry juice - nice change for sodas and so refreshing! The lady captain's announcements were very clear, light and fun...and perfect in three different languages...her enjoyment came across professionally...truly catering to her passengers. She flew that plane also so very smoothly!

Plussat: Seat was comfortable, food was surprisingly good.

Miinukset: Nothing

Plussat: All

Miinukset: Keep up the same spirit

Miinukset: Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline.

Miinukset: No food, no entertainment. Ridiculous!! Not even a damn sandwich!!

Plussat: Very enjoyable great staff,

Miinukset: Lower prices

Plussat: The plane is clean and comfortable. The boarding was easy.

Miinukset: The staff on all SAS flights seem a little lazy.

Miinukset: The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me.

Miinukset: Terrible to have to pay 70 Euros when you are an elite gold status member. And no mention of this during booking process and checkin unless you dig in deep via links. Not used to this with other airline partners and likely last time I am flying SAS

Plussat: Swedish lady good, Spanish lady not as much.

Miinukset: Spanish lady.

Plussat: Crew was sour.

Miinukset: Crew could have been friendly.

Plussat: No

Miinukset: Everything

Plussat: Quick flight

Miinukset: 1 hour delays and 70 euro bag fee

Plussat: Crew was very friendly and helpful. Entertainment had plenty of choices.

Miinukset: The seats were very hard. It was very uncomfortable sitting that long I’m those seats

Plussat: The seat was not as cramped as the Greenland Airways flight preceeding this.

Miinukset: Not having additional fees for baggage. Please disclose that as part of the ticketing.

Plussat: Amazing crew, fast boarding.

Miinukset: Uninspired food. I was served the same meals 30 years ago.

Plussat: Swedish lady good, Spanish lady not as much.

Miinukset: Spanish lady.

Miinukset: The plane was small. It was a quick flight though.

Plussat: Smooth flight from Copenhagen to Berlin - uneventful which is good. They even offered free coffee and tea.

Plussat: Blueberry juice - nice change for sodas and so refreshing! The lady captain's announcements were very clear, light and fun...and perfect in three different languages...her enjoyment came across professionally...truly catering to her passengers. She flew that plane also so very smoothly!

Plussat: Nothing

Miinukset: Customer service

Plussat: Check in was simple and efficient, boarding was easy, leg space was sufficient, air hostess where polite and plane was clean prior to take off. Landing and take off both on time.

Miinukset: Two toilets for 100+ people meant long queues for the bathroom throughout the flights. The toilets were not even once cleaned in a flight of 4 Hours, meaning that by the final hour, they were a complete utter disaster in terms of hygiene. Pilot made a complete mess of descending and landing.

Plussat: Nothing

Miinukset: Kids running up and down isle stewards just walking past. Never made announcement for boarding. Worst flight ever.

Plussat: The plane is clean and comfortable. The boarding was easy.

Miinukset: The staff on all SAS flights seem a little lazy.

Plussat: I really enjoyed the ease of boarding and how smooth the flight went. The airline crew was friendly and the food was great.

Miinukset: I wish that I was informed ahead of time that SAS GO LITE flights do not include check-in baggage. I ended up paying $109 instead of $60 because I was unaware that the fees change the day of departure. This upset me.

Plussat: No

Miinukset: Everything

Miinukset: my first flight overseas. friendly staff. movies ..headphones..pillow and blankets included. 2 beverages included with meal. only downside was paying for checked bag. looks like that is included on the return flight so that won't be and issue on the way home. no issues with carryons.

Plussat: Nothing

Miinukset: Customer service

Plussat: Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor.

Miinukset: Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi language. Poor.

Plussat: Departed and arrived on time

Miinukset: Stop the sardine can treatment of passangers

Plussat: the seating was very uncomfortable i barely had any leg room

Miinukset: Dont go on economy its not good espically fir being the main airline for spain its not really that good compared to other airways for example british airways

Plussat: Crew on EWR to ARN was so-so. They lock restrooms at the back because they don't people hanging around the kitchen in the back. Also, the one cabin crew does not say Excuse Me when he needs to pass- he just touches you and pushes you aside Also, the one cabin crew

Plussat: On time Nice crew

Miinukset: Stood in cold jet way for 5 min after boRding began.

Plussat: I've flown SAS a few times and have always been favorably impressed with the service. On this flight we booked the "bare bones" fare and paid extra for checked bags and extra-legroom seats. The overall cost was still better than most other airlines.

Plussat: I really enjoyed the ease of boarding and how smooth the flight went. The airline crew was friendly and the food was great.

Miinukset: I wish that I was informed ahead of time that SAS GO LITE flights do not include check-in baggage. I ended up paying $109 instead of $60 because I was unaware that the fees change the day of departure. This upset me.

Plussat: Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!

Miinukset: It would be better if the plane was cleaned before boarding. The row where I was seated has potato chips all over the floor. Pls. clean your plane before boarding.

Miinukset: The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me.

Plussat: Quick flight

Miinukset: 1 hour delays and 70 euro bag fee

Plussat: Flight was fine....

Miinukset: ....but departure wa delayed over an hour

Plussat: Crew was good, especially from Beijing to Copenhagen

Plussat: I really enjoyed the ease of boarding and how smooth the flight went. The airline crew was friendly and the food was great.

Miinukset: I wish that I was informed ahead of time that SAS GO LITE flights do not include check-in baggage. I ended up paying $109 instead of $60 because I was unaware that the fees change the day of departure. This upset me.

Plussat: The seat was not as cramped as the Greenland Airways flight preceeding this.

Miinukset: Not having additional fees for baggage. Please disclose that as part of the ticketing.

Plussat: See previous note about lost bag.

Miinukset: See previous note about lost bag.

Plussat: The plane was nice and comfortable. The flight was only about 40 minutes.

Miinukset: Everything was fine. A very quick, easy flight at the end of a long day for me.

Plussat: The flight itself was fine. We had a two-hour delay due to a mechanical issue, but the crew took care of it as quickly as they could.

Miinukset: It was just a relatively quick, unremarkable flight.

Plussat: Quick flight

Miinukset: 1 hour delays and 70 euro bag fee

Miinukset: Free water ! On a 2+ hours flight, it’s scandalous to have to pay for a glass of water. Also, your cabin crew was inexperienced (but trying hard, credit to them) and understaffed. And the flight was late.

Miinukset: Horrible customer support

Miinukset: would not check my bag to final destination

Plussat: The airplane was brand new. The crew was very friendly

Miinukset: Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline.

Plussat: No comment since very short flight.

Miinukset: My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem.

Plussat: The plane is clean and comfortable. The boarding was easy.

Miinukset: The staff on all SAS flights seem a little lazy.

Plussat: Yes

Plussat: I've flown SAS a few times and have always been favorably impressed with the service. On this flight we booked the "bare bones" fare and paid extra for checked bags and extra-legroom seats. The overall cost was still better than most other airlines.

Plussat: The plane was nice and comfortable. The flight was only about 40 minutes.

Miinukset: Everything was fine. A very quick, easy flight at the end of a long day for me.

Plussat: Crew was sour.

Miinukset: Crew could have been friendly.

Miinukset: No food, no entertainment. Ridiculous!! Not even a damn sandwich!!

Plussat: Crew was great

Miinukset: Boarding is a zoo. Boarding by row is faster.

Plussat: The plane was nice and comfortable. The flight was only about 40 minutes.

Miinukset: Everything was fine. A very quick, easy flight at the end of a long day for me.

Miinukset: Newer movies

Miinukset: No food, no entertainment. Ridiculous!! Not even a damn sandwich!!

Plussat: crew was pleasant

Miinukset: boarding was chaotic

Plussat: Quick flight

Miinukset: 1 hour delays and 70 euro bag fee

Miinukset: The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me.

Plussat: Crew was sour.

Miinukset: Crew could have been friendly.

Plussat: The flight itself was fine. We had a two-hour delay due to a mechanical issue, but the crew took care of it as quickly as they could.

Miinukset: It was just a relatively quick, unremarkable flight.

Miinukset: Only serving beef as meal in economy was not great. A choice would be better.

Miinukset: Seat was terribl, space tiny, no legroom no air movement, hot the entire trip,

Miinukset: Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline.

Plussat: Yes

Plussat: Quick flight

Miinukset: 1 hour delays and 70 euro bag fee

Plussat: Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!

Plussat: To reach the goal.

Miinukset: Food. Time.

Miinukset: Can’t believe SAS charges for 1 piece of luggage Never experienced in all the years I’ve travelled internationally Also couldn’t accept UScredit card to buy a drink- yes you had to buy an alcoholic beverage on the flight to Europe Better to upgrade your ticket so you can check a bag and use lounge

Plussat: The seat was not as cramped as the Greenland Airways flight preceeding this.

Miinukset: Not having additional fees for baggage. Please disclose that as part of the ticketing.

Plussat: Smooth flight from Copenhagen to Berlin - uneventful which is good. They even offered free coffee and tea.

Miinukset: The plane was small. It was a quick flight though.

Miinukset: Flying with the same company from Vilnius, only on Riga they decided to weight the cabin bags. I understand the police, the limit weight, but they should apply it from the first flight, not just half way

Plussat: Clean and neat aircraft with nice crew

Miinukset: Find a way to serve at lease water. Some crew members were uptight. Need to be friendly

Miinukset: Free water ! On a 2+ hours flight, it’s scandalous to have to pay for a glass of water. Also, your cabin crew was inexperienced (but trying hard, credit to them) and understaffed. And the flight was late.

Miinukset: Baggage was broken and two items inside also broken. Was overcharged for baggage.

Miinukset: Flying with the same company from Vilnius, only on Riga they decided to weight the cabin bags. I understand the police, the limit weight, but they should apply it from the first flight, not just half way

Plussat: We made it safely to our destination.

Miinukset: There was no WiFi. Comfier seats or at least a pillow and blanket.

Plussat: flight crew was amazing.

Miinukset: Boarding was poorly handled by airport staff

Plussat: Yes

Miinukset: Trips

Plussat: Price. Efficiency

Miinukset: I got an email that the flight was canceled then another that it was on time. This caused confusion and distress

Plussat: It was very quick and arrived ahead of time.

Miinukset: It is very uncomfortable to fly 5 hours on a seat without the possibility to lean back. The fixed back of the seat might be acceptable on short flights, but not on a 5 hours flight.

Plussat: The seat was comfortable.

Miinukset: We were delayed for nearly an hour.

Miinukset: connection information very poor

Miinukset: Seat was terribl, space tiny, no legroom no air movement, hot the entire trip,

Plussat: I liked the service and the food

Miinukset: The lack of movie choices

Plussat: Very enjoyable great staff,

Miinukset: Lower prices

Plussat: Check in was simple and efficient, boarding was easy, leg space was sufficient, air hostess where polite and plane was clean prior to take off. Landing and take off both on time.

Miinukset: Two toilets for 100+ people meant long queues for the bathroom throughout the flights. The toilets were not even once cleaned in a flight of 4 Hours, meaning that by the final hour, they were a complete utter disaster in terms of hygiene. Pilot made a complete mess of descending and landing.

Plussat: Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end.

Miinukset: No food and no entertainment during the flight (which makes it similar to low cost flights).

Miinukset: A better breakfast...

Miinukset: Could be better, say, like with Singapore Airlines..

Plussat: The crew was amazing, friendly and on-top of it. the filght was great. I was next too a large, smelly man and that affected my flight, but that was out of the airline crew's control made the flight a bit uncomfortable.

Miinukset: Not to be seated next to a large man and a child behind me kicking my seat. Again, items out of your control. There is one item, and that is, I forgot to request a vegan food option and it would have been nice to have one last minute even though I did not request it.

Miinukset: Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either

Plussat: Extremely helpful and attentive. The crew volunteered to be on this flight from Madrid in the middle of the Covid pandemic

Miinukset: Best flight I’ve ever had. Need to have this many people on the plane every time

Miinukset: The passenger sitting next to me smelled REALLY bad. Like he hadn't washed himself in weeks. Other passengers around me got a whiff too and also reacted the same. I asked the main crew member from my aisle for a seat change but he came back 10 mins later saying there was nothing else available. Later when I was walking around to stretch my legs, I saw there were AT LEAST 10 seats open in the next cabin. Why lie? The entertainment system touch-screen was not working properly and the headphones kept falling out of my ear.