Hotel Prado

The room did not have a safe or a fridge. For the money that was perhaps to be expected but my friends who booked at the same time had a fridge. The room did not have a phone and when I queried this I was told that no rooms had phones and that the management had taken the phones out. As a female single traveller I did not feel safe and secure in view of this. Everything else was fab but the phone situation may well put me off staying here again.

Positive aspect about the hotel location: the property is very near to the beach. Most of the staff was friendly and helpful.

Negative aspect about the hotel location: the street is very noisy at night. The room rates are very overpriced given the facilities, the comfort and the services we got.

Breakfast was ok, location is good and the room is comfortable.

In the day of the check-in, before my arrival at the hotel they tried to charge in my credit card the value of the stay when in my reservation was saying that the payment would be done in the hotel upon my arrival. Right after that (before my arrival), the hotel called saying that if I didn't arrive by 19h they would cancel my reservation. That makes no sense at all. Was very disappointed with their approach, and made a complaint about it once I arrived in the hotel. Another thing that happened was on the morning of the check-out, I don't know why but they though that we have checked out and entered the room while we were there. Again complaint in the reception. In general, did not like the service.