Oostende hotellia

Plussat: The postmodern atmosphere of the hotel and the intergenerational feeling that exudes from the hotel crowd. Excellent location fifty meters from the waterfront.

Miinukset: Limited access to gluten-free food, even though the breakfast is lavish. Most rooms have a view on back-court grey walls.

Plussat: Nice decor, central location, friendly staff

Miinukset: Nothing - it was a nice place to stay!

Plussat: Breakast was good .. late night bar : )

Plussat: All was just great. My son had fun... we had fun. Breakfast top top top... Super experience.

Plussat: Trendy hotel lovely staff everything perfect. Would certainly recommend this hotel and we will be back next year

Plussat: The hotel has an unbeatable location and we had a room with a sea view, so that was just fantastic - nothing but the sea! The bed was amazingly comfortable, spacious and clean room, luxury-brand toiletries... One of the most beautiful restaurants in the area, with its historical glamour of Art Deco interior and full-frontal view of the beach. Excellent breakfast buffet too!

Miinukset: The hotel is in general need of renovation and it seemed the process had already started on the front façade. Hopefully this will restore the historical architectural beauty of the Palais des Bains of old. Also to note that beyond a sauna (we didn’t use it) and despite its name, the hotel actually doesn’t offer any spa or wellness treatments or similar services - which was a bit of a disappointment to us.

Miinukset: I would have expected the SPA included in the price. The bathroom was enormous but the toilet small, knees against the wall.

Plussat: The back door of the room opens onto a veranda / balcony directly adjacent to the beach, affording excellent beach views, sunsets, and the sound of the ocean lapping at the beach filling your room all night long if you leave the doors open.

Miinukset: A bit on the pricey side given that it's a very nice but definitely aging hotel. That said, the location and see view rooms with balcony are worth the extra cost.

Plussat: Location, rooms,food and he staff were very polite....

Miinukset: Nothing.....

Plussat: The room was nice

Miinukset: The bath and shower had brown water I don’t know why

Plussat: It is right on the beach with lovely seaside views. I liked the secure parking lot. The restaurant is excellent and the breakfast and dinner service was remarkable. The bed linens were clean and comfortable with plenty of pillows.

Miinukset: The rooms were dingy, the carpet was filthy, the bathroom tub wasn’t clean, and there seemed to be a drain problem with the sink. I also noticed there was no leaflet that told you how to contact the front desk or reception.

Miinukset: The bar was closed too early in the evening.

Miinukset: Suihkussa veden paine huono ja veden lämpötilä ei pysynyt tasaisena

Plussat: The location was okay

Miinukset: It wasn't the cleanest place i've seen. While paying we got charged a fee we never knew about before and they didn't tell us what it was. The price went from €49 to around 90

Plussat: Good location Cheapest room

Miinukset: The Beds are not comfortable

Plussat: met with my expectation.

Plussat: Great location, not the classiest hotel but good budget hotel. The lift is something else and an experience in its self. Just breathe in.

Plussat: Convenience to everything

Plussat: Breakfast was good with a lot of different things

Miinukset: Tram nearby

Miinukset: no cupboards in rooms or place for suitcases, no storage space in bathroom, work underway without notice, no choice of food in the evening restaurant

Plussat: Great location. Very nice spa area (although extra cost). Good breakfast and spacious room (we had superior).

Miinukset: In general, we enjoyed our stay. It was just a bit disappointing that the communication (e.g reservation of parking space and massage) before the stay was not working. Also, that we had to pay for the bathrobe and slippers was unusual for a wellness hotel; especially, as the use of the pool was included in the price but it was mandatory to wear a bathrobe. Furthermore, constructions were ongoing, thus, the hotel bar was a temporary not very welcoming solution with a poor selection of drinks in the breakfast room. In the breakfast room was also the dinner served, it was typically very loud in there without any athomsphere. This is why we didn't eat at the hotel restaurant. For a 3 star hotel, this might be all still acceptable, but as it was a pricy 3star hotel, I was expecting more comfort.

Plussat: The spa was great

Miinukset: Dinner was only from 6:30 to 7:30 pm

Plussat: There was no drinking water, not even in the pipe. May be have to change the matresse. May be old matresse already used much. Good reception. I will be happy to come again. Thank you.

Miinukset: To veryfy the matresse and to chang it if needed.

Plussat: Sabrina was very good in entertaining us at the hotel

Miinukset: I don't like the receptionist on the 19th of feb morning 9:45 am, the old man, was trying to explain that everything was paid in full, receipt was enough as proof but he didn't listen, he should have checked it in the computer, i told him to call Sabrina for him to understand what happened but still insist on what's saying, However, the young man assisted us and understand. Our 1 hour time was wasted trying to explain everything.. Very Grumpy old man.

Plussat: The room bright, large and airy, even at the end of the complex partial seaviews ! Breakfast wonderful despite being very busy, staff cleared tables and immediately got us seated.

Miinukset: No ' do not disturb ' signs which meant several unwanted early knocks from the cleaning service.

Plussat: The rooms are nice and very spacious, the bathroom and the beds are good, there is ample space to organise clothes. The hotel is located right in front of the beach and a tram stop, the Reception sells tram cards as tickets cannot be purchased onboard.

Miinukset: Besides the beach, there is absolutely nothing around the hotel, not one shop, not one restaurant. If you do not drive, you must take the tramway to the City Centre to find them. The hotel restaurants themselves are cafeterias, big rooms with no atmosphere. The wifi is inconsistent, and one of our rooms had zero connectivity, either wifi or 3-4G. Also, it would be nice to have an electric kettle in the rooms to boil water for tea or coffee.

Miinukset: The staying from 16.00 till 9.30 is not really 24 hours right ? As it has to be. The automats with sweets and water do take money BUT DONT give the bought products back. In the room was no fulfilled mini bar, like .. why? There were no sleepers and robes, no glasses in the room For this price - (it’s really high price) we were not satisfied

Plussat: Close to beach and very quiet

Plussat: Nice location, good bar at the entrance, I did not make use of it but the breakfast looked good! Nice friendly reception open h24.

Miinukset: When I checked in they told me I got upgraded to a "suite room" for free. Great right? But then I got in the room and it was very empty! Only two single beds and a chair, not even a desk that I actually had to make use of. It felt a bit odd.

Plussat: It was a nice building but the room was not really like on the picture (especially the bathroom). For the rest, the decorations were well chosen, the breakfast was also really good (there were a lot of things that other hotel would not have...).... last but not least, the bed was really comfy’

Miinukset: The bathroom wasn’t like the picture on the website but that’s it !

Plussat: The breakfast was excellent! Well organized and lots to choose from.

Miinukset: the parking is spooky. However it is located a few meters away

Plussat: Lovely hotel for the money, feels like a rare find on the Belge coast which can be hit and miss. Breakfast really good and plentiful (not sure what options there would be for vegans tho - worth checking) - incl reeeeal fresh ground coffee in the machines. Great value for money for a Friday night in February - €90 for a double with breakfast included. We had booked a double bed in a certain level of comfort room, and when we checked in were told there were only twins available at that level - so we happily accepted a 'downgrade' to a smaller room that did have a double, and got a couple of free drinks and late check-in extended to 2pm to 'make up for it'. Very happy! We came from Brussels for the night mostly to enjoy the vegetarian burgers at Jilles just round the corner.

Miinukset: Recommend trying to get a room on a higher floor as the lower ones smelled a bit drainy.

Plussat: I stay in this hotel every time I am in Ostend. Great location, great service, very friendly staff.

Miinukset: Floor in room 209 makes noise if you walk around the bed. But really this is a detail and did not really bother me.

Plussat: Great breakfast, clean and big room!

Plussat: The location itself , the great morning buffet , the pool and the children's playground are very nice if you travel with kids

Miinukset: The room we had was big and nice , however for the price paid some renovations would need to be done

Plussat: Central Location.

Miinukset: Poor onsite parking

Miinukset: Breakfast not serving good food although staff service were excellent.

Plussat: Clean, quiet, nice pool

Miinukset: Our room was in an old part of the hotel and could do with being refurbished to more modern standards.

Plussat: Very nice breakfast. We only miss the fresh oranges.

Miinukset: There was too much chlore in the swimming pool - we only noticed that later on; really painful. The Belgian Coast becomes expensive (both hotels and restaurants). It will not be our destination next year.

Plussat: Amazingly kind staff Blond lady is extremely sweet and helpful

Miinukset: Ventillation system of bathroom was dirty and ceiling of bathroom was destroyed, with mildew. (At some point understandable because of the climate of the area, but could be better maintained) room 32

Plussat: Sijainti loistava,kivenheitto rannalle,aamiainen hyvä ja riittävä,mutta ottimet ja tarjottava koko ajan loppu,kun etsit henkilökuntaa ne räpläs takahuoneessa vain puhelimiaan.

Miinukset: Naapurialueen pysäköinti maksu 50€/2vrk kallis.

Plussat: Room was small but very clean and comfortable. Hotel was quiet and well placed. Large double bed is very compfortable.

Miinukset: We had some trouble with check-in. That was ok after all

Plussat: Room was small but very clean and comfortable. Hotel was quiet and well placed. The staff were polite, friendly and helpful.

Miinukset: No kettle in the room.

Plussat: OK paikka. Moottoripyörälle järjestyi tallipaikka ilman eri maksua.

Miinukset: Ympäristö ei ole kovin viihtyisä.

Plussat: Didn't eat the breakfast offered

Miinukset: Elevator could use some fine tuning in it's starts and stops! A very eccentric elevator.

Plussat: Good breakfast, both continental & English

Plussat: Breakfast was good Staff was friendly

Miinukset: Matrass was too soft The light in the room was pretty dark Toilet seat was not the right size for the toilet itself Showerhead did not fit in the holder anymore (probably because of a replaced nozzle)

Plussat: Great location. Most comfortable for the 2 star hotel.

Miinukset: -

Plussat: Great value for money in a superb central location.

Plussat: Everything was very nice. For this price it was more than good. The room was clean, the breakfast was also good and the location is perfect, just above the shopping street.

Miinukset: The weather:)

Plussat: Great location and very friendly staff.

Plussat: Good location. Old style plushness.

Miinukset: Unfriendly staff. Room dark and musty. Probably due to the Bordeaux walls that turned the small room rather claustrophobic.

Plussat: Location

Miinukset: Rooms were either too hot or too cold, no thermostat in the rooms. Mattresses need replacing as they’re sagging in the middle. The whole sleeping accommodations need refurbishment. Despite it being a no smoking hotel the rooms and corridors reeked and there were cigarette burns in the curtains. No showers just a shower head fastened to the wall down near the taps with no screen or curtain, couldn’t use it hand held without soaking the whole bathroom. Towels were the type that didn’t dry you. Lighting is poor in the bedrooms. Staff went into your room while you were at breakfast and still carried on as though you weren’t there when you got back. One of our group got back to her room to find the maid by the side of her bed barefoot and fastening up here trousers!! The bar is tiny (3 tables and 9 chairs) but despite this you are not allowed to take drinks to the pleasant lounge area - it gives the feel of running the hotel for their convenience not their paying customers. We were there for four nights and as the week went by there was less and less choice at breakfast and when we asked for natural yoghurt (usually in a big bowl) we were told no and pointed to the pots of jelly like fruit yoghurt. Several people had to ask for the juice, bread, croissant, coffee etc etc to be replenished. One of our group was (alone) in a single room that had an interconnecting (very badly fitting) door, besides the noise from the next room it made her feel very vulnerable. When we asked if she could move the staff weren’t very helpful and said there was no single room available and she would have to pay extra to go into a double, they only let her move to another single when we insisted. This was our 4th stay at this hotel and it has definitely gone down hill. We will not be back.

Plussat: 24h reception, very good value

Miinukset: Difficult to communicatie through booking before arrival.

Plussat: Sijainti

Miinukset: Todella kämänen hotelli! Huoneeni ikkuna oli sisäpihalle ja vastassa toisen talon seinä ja paloportaat. Huone oli tunkkainen ja tosi pieni. Sillä hoitaa olin odottanut enemmän. Koko hotelli oli kieltoja täynnä ja päällimmäisenä näytti olevan rahastus. Aamupala oli sitten ihan kaiken pohjanoteeraus: kaikki oli koko ajan loppu ja kun jotain tuotiin, porukka ryntäsi ja vei kaiken hetkessä. Leipä oli vanhaa, jugurtti kamalaa, kahvi laihaa ja ihmisiä ihan nauratti koko systeemi. Epätodellista! Ainut hyvä asia oli hotellin sijainti lähellä rantaa.

Plussat: Hyvä sijainti

Plussat: Sijainti

Miinukset: Erittäin ahdas huone. Ei minibaaria. Ei uskaltanut jättää ikkunaa kun oli varapoistuminen tasanne suoraan ikkunalla. Siivooja jätti ikkunan auki

Plussat: Good friendly staff

Miinukset: Lighting in room was not good and it was hot in the room had to open window but road was very noisy

Plussat: Its a great location, and it has a certain charm, above all the gentleman at the reception was great without whom I would have missed an important meeting he arranged a backup taxi for one that failed to arrive.

Miinukset: The hotel could easily be better than it is and has some nice arquitectural features , the managment have this rather insulting Policy of handing out the TV remote controls at reception then apply a 25 euro fine to anyone who forgets to hand them back. Although the guy on the front desk was charming and clearly good at his job, it was clear his boss has a lot to learn about the customer facing service industry. Departing very early the kitchen was locked so it wasn't possible to get more than coffee, A more generous management spirit would do a lot to raise the profile of this hotel.

Plussat: The room was beautiful, very comfortable bed. Very nice staff. Location perfect :one minute from the beach. Nice breakfast.

Miinukset: We knew there would be an extra fee for the dog, there always is but thought twenty five euro was a wee bit much. We don't mind paying for the dog but we wish the amount of extra costs would be mentioned when booking. The room was a bit cold.

Plussat: Very nice hotel, beautiful building with lots of character. Staff was very helpful and kind, and breakfast was good (they even provided vegetable milk by request). My room was clean and cozy, with a nice view of the park. A great value for the money.

Plussat: Good mattress

Miinukset: Old and not well maintained but all you need is available

Plussat: The hotel is extremely well located, especially for those who visit the city during the Christmas Holidays.

Miinukset: The single bed was very narrow (I suppose 78cm), the spring mattress was too soft and noisy, so it was necessary to stay still so as not to fall, as the sides of the mattress were rounded. It was impracticable to let a small child sleep in it (mine is 4 yo) at the risk of falling and extremely uncomfortable for an adult.

Plussat: Perfect location ... very close to the beach and the center.

Miinukset: Well used and old style facility, but clean. The room was too eary. The radiator heaters were very efficient!

Plussat: Breakfast and location are both really good

Miinukset: The cleanliness in the bathroom and the slowness in getting hot water for a shower

Plussat: breakfast and personell was very good

Miinukset: Our room had a bad smell that was not ok.

Plussat: The breakfast room and bar area are beautiful. The offered breakfast excellent.

Miinukset: Our room was a bit outdated. ( They also have renovated rooms available. I guess they are nicer. )

Plussat: Top value for money.Very gentle people!

Plussat: Nice big room

Miinukset: Parking somewhat difficult

Plussat: The staff was super nice!

Miinukset: The room was run down