Cypress Pointe Resort by Diamond Resorts

Well they look of the whole place was okay I mean I've been in worse stuff to be honest. The problem was was the moment I walked in and spoke to the receptionist at the desk she was very unprofessional and rude. it seemed as if she was above me and was doing me a favor to check me in almost like it caused her personal pain in agony. We walk into the room it looks okay at first glance. turn down the air conditioner and it sounded like a helicopter was trying to land in the middle of the room. Tried to turn the TV up to hear it above the air conditioner noise but that didn't work either. Went to go use the bathroom Andover inside of the room there is a small door and a toilet at the end of the hallway which is about the size of a child's linen closet. I mean if you were a larger size person you wouldn't be able to get to the toilet that's how narrow the space was like being in a coffin yeah. Very unsatisfied with service and facilities tried to get refund and was denied. They tried to compensate me by giving me another room with a discount. So they were telling me I have to spend more money with them in order to get some kind of a refund that makes no sense. That makes no sense I was trying to leave and get a refund within the first 15 minutes of being there why would I want to pay for another room I wanted to leave. I will never book any kind of stay with that facility again nor will I use booking.com they are both blaming each other no one is taking fault no. And I will not suggest to anyone to stay at that resort or to use that ap.

Read above on what I liked which was nothing.

Location

Almost everything.

Free upgrade of room book a studio got a 2 bedroom

The parking was terrible. Bed was to hard . Didn't like them trying to sell me vacation packages on check in and check out and trying sell me a timeshare