Cypress Pointe Resort by Diamond Resorts

The volcano pool was pretty neat.

After we checked in at the front desk, we were immediately sent to the concierge for a "special gift". The "special gift" turned out to be a sales pitch for a timeshare. Really? We literally just flew in and we're anxious to begin our short weekend here. Our time is pretty valuable. No thanks. (Nothing in Kayak's description said anything about timeshare opportunity either....we just wanted a room for the weekend.) We stayed in a single room, but apparently that room was one half of a full suite. The door that separates the two rooms might as well have been made of paper so we felt like we were staying with strangers. Not only could we hear every conversation and what was on their TV, but they also felt compelled to do dishes at 1 A.M. every night. So getting sleep was a little rough. (I don't fault our neighbors for that....it's vacation...do what you want. The floorplan layout is awful.) Housekeeping never came for the 3 nights we stayed there. Normally I don't care about that, but our towels were never replaced. I did call for towels on the 3rd day and they asked what was wrong with our original ones. Umm...we used them...repeatedly. It was one of the cheapest "4-star hotel" so we went with it. In hindsight, I would have paid extra to stay somewhere else.