Grand Hotel Oslo by Scandic

Excellent service & Staff Very good location

Lobby bar is amazing & with fantastic cocktails. We enjoyed a quiet dinner, quiet room, and the relaxing spa.

Nothing. Nothing at all.

Good food, and great bed

Nothing really

The location is fantastic as it's close to all the shops, restaurants and bars. It's also close to the main touristic sites and tour bus area. Customer service was overall fantastic, and most of the staff went out of their way to make our stay wonderful. You could feel customer service was of utmost importance in this hotel, and that is what provides a 5* experience. Special thanks to Nash and Marcus who were absolutely brilliant and you could see they were passionate about their jobs. Jaume was so lovely, and Helge and Teresa were professional and empathetic when dealing with a concern of ours. Christian also helped us a lot when my husband lost his wallet in a taxi! Thanks to all! Though the room service menu was limited, the food from Palmen restaurant was really delicious. The hotel itself is indeed very "grand" and has many great facilities including a spa with a wide choice of treatments. The bed was very comfortable and shower powerful! My husband does a lot of business in Norway and we will certainly stay at the Grand Hotel every time we visit Oslo.

Though the hotel itself is grand, we felt the room was poorly thought out, and felt more like a 'show room' instead of a practical living space. There were 5 plug points by the bed but not really anywhere else. It would have been much more convenient to have them located all around the room. This meant we had to charge our laptops, phones, iron and boil the water, all in the same area. A full length mirror was only available in the bathroom, which is behind the towel shelf. It would have been better to have a full length mirror available on the back of the room door or wardrobe door. No heated mirror in the bathroom meant it steamed up and you couldn't immediately apply skincare or makeup or shave, as you'd have to wait some time for the steam to clear up. No other mirror in the room itself, so you had to rely on the bathroom's one. Though there was a kettle, there was no Nespresso machine. Peep hole too high (even though I'm 5'6") as it was clearly designed for tall Norwegians. No complimentary water bottles were provided. Storage space was very very limited, and therefore we had to keep a lot of our belongings in our suitcase or cramped in the little space they did have. On one occasion, the cleaner didn't hoover our room properly, even though we had left a tip for them. They had also thrown my cleansing cloth in with the hotel laundry and this was difficult as I couldn't get it back afterwards or buy another one in Oslo. Though customer service was overall great, our first contact with the hotel was with Odd, who considering he's Head Concierge, didn't appear empathetic at all with our concerns. With our first dialogue on the phone, he appeared disinterested, bored and answered with a lot of "um hmms" which isn't professional. Though this was a negative start to our Grand Hotel experience, luckily the remainder of staff made up for what Odd lacked in customer service.

the decor is elegant , the rooms quiet and large and the breakfast was amazing

The spa/pool area is very small. I would not pay to use it. The massage staff was not expert- seemed to be self taught did not know real techniques.

Amazing Hotel, fantastic Spa.

The rooms next door to us were very loud. we were kept awake at 2am from a TV on full blast. Reception dealt with our complaint, however the TV stayed on but turned down.