Park Inn Oslo

Good location,the room was clean

When we first arrived, they requested deposit of EUR 500 which was not written on booking. We already paid for our room before arrival and they didn't want to let us in until we gave deposit. When I gave them 500 EUR, they said they don't accept euros and wanted me to change the money. They later gave us a very bad room, the window knob was broken and the window couldn't open. Heating was also not working and it was very cold, they gave us another room after two days after we complained many times.

The staff are helpful and service minded.

When I booked the room, I booked for 2 adults and asked for 2 beds. I also asked for a room with a window that can open. Your windows towards the backyard can not open. At check in I asked for all of this the check in person could not answer to any of this and had to go to the room and check. Which is good service. All of the above was okey she said. But we still had only one duve, how can you expect that because you book a room for two adults, you just assume they are a couple and can share the duve ? I told the check inn person and she was going to fix it. I was gone all day and came back late evening. But still we had only one duve, check inn person just gave me a new room with 2 duve it was bigger than the first one. So all this ended up with good service from the staff. BUT this is unnecessary things to deal with. I have stayed at the hotel serval times, it has been things like this every time and every time I tell my self, this can happen and then then I book again. Unfortunately I think this will be the last.