Scandic Victoria Oslo

Monipuolinen aamupala

Huone kulunut ja nuhruinen. Kylpyhuone epäsiisti. Lavuaarin alla laatoituksessa paljon likavanoja ja tahmaa

Beds are comfortable

Not being able to check-in at 2pm even though the room was ready and being asked to pay 150NOK was outrageous to get into the room early (by 1 hr). A ridiculous “Scandic hotel policy to charge people to enter room earlier than the 3pm gaurenteed entry time” experience, not to mention we had our small children (5&8yr olds) with us who were very tired after a lot of travelling. The manager was called and he was a disgrace, terrible attitude, void of customer service, couldn’t care less about my visibly tired children and has put a negative to all the good that Scandic Hotels have worked hard to implement and deliver over the years. We understand early check in comes at a fee that may be booked from the night before or a fee to check in the morning of the stay space permitting etc, we travel a lot and get it. However, we therefore had to leave the hotel for a few hours as I refuse to pay a fee like this (day light robbery) so we could see the city of Oslo and returned to find a plate of fruit and an apology that must have been from one of the trainee receptionist who clearly could see the distress caused and the crazy stance from the manager and the other senior receptionist. Unfortunately, there was no heating working in the room either and we were finally given a small radiator - no heating in an Oslo hotel this time of year was unacceptable, convenient it was in the room they eventually gave us. The service from a Scandic hotel is a shame, lack of warmth in the room and ultimately the awful manager wouldn’t make me visit ever again - careful about how the pictures and locations look which appear good, peoples’ bad attitude ruin holidays sometimes not the bricks and mortar.

Breakfast was amazing. Rooms are clean.

Rooms and facilities are outdated, the room was FREEZING even with the heating up full (thermostats are very old!) - staff had to bring a heater up. Wifi was very slow, had to use my phone hotspot to work.