Palenque hotellia

Plussat: The hotel staff was amazing, very courteous and inviting. The owner was very knowledgeable about the Mayan culture and helpful with travel tips! Vicinity to Palenque ruins was awesome, and the decor, room, and food were amazing! I would recommend and definitely stay here again if we come back!

Plussat: Beautiful pool area and pond with some interesting wildlife. Staff was very friendly and went out of their way to help you. The bed was very comfortable. Very roomy rooms and beautiful porch with seating area. The owner was very interesting and informative. Food is very good.

Miinukset: Light switches in room were complicated but eventually figured What went with which light. The salads were not very interesting. Next to a cow past year which was interesting but a little strange. It didn’t smell or anything and there were some cowboys there at one point which was fun.

Plussat: It was one of the comfiest beds I’ve ever slept on. Breakfast was delicious and the staff very helpful.

Miinukset: Nothing. It was all wonderful

Plussat: The staff and owner were amazing! The rooms were extremely peaceful and well kept, and the food in the restaurant was delicious. It was a great base for exploring the area.

Miinukset: Nothing...everything was great!

Plussat: Everything - especially the Manager

Miinukset: Nothing -- all was first rate

Plussat: What a beautiful hotel in the middle of the jungle! You can tell the owner took time to make this a resort where both people and animals come to relax (a family of howler monkeys lives in the backyard of this hotel!!!). It really gave us the jungle experience we were looking for (didn't take a jungle tour at the archeological site anymore because the hotel is located in the middle of the jungle and wildlife can be seen around the hotel). The staff could speak proper English (something you don't see everywhere in Mexico) and they gave us bananas whenever we wanted to feed the howler monkeys. The room was amazing, very spacious and luxurious. Would love to have that shower at home! Also very clean. Especially for the owner: wir haben die Deutsche gründlichkeit wirklich bemerkt bei euch. Vielen dank für diese wundervolle Erfahrung! Sie können stolz sein auf was Sie hier gemacht haben!

Miinukset: Palenque itself isn't that interesting (the city centre I mean). So if you want to see the archeological site and the jungle, see howler monkeys closeby and other animals like macaw parrots flying over and relax at a beautiful pool, then you should really stay in this hotel. Nothing bad to say about the hotel. Trust me: it's worth every penny!

Plussat: If you get a chance to come to Palenque, sta y here. Unique, and makes you feel relaxed, pampered and as if you are the only guest. Food is wonderful and their staff is very special.

Miinukset: Nothing. It was all amazing

Plussat: Gorgeous. Great service.

Plussat: Great place to stay and very close to the ruins

Plussat: Good central location with lots of eateries nearby.

Miinukset: No tea/coffee facilities in the room

Plussat: Very nice staff. Nice pool which we could use even after check out as we had a late night bus to catch. Great location amongst the little forest.

Plussat: Very accommodating and friendly staff.

Plussat: posizion close to ADO bus station, in a nice and safe area with restaurant and taxi, kind staff and the opportunity to book all the Tours directly at the desk

Miinukset: breakfast pretty basic and not so good, especially given the high price

Plussat: Perfect location in the jungle but not isolated, sorrounded by nice hotels cafe and restaurants all in the same jungle style!! They organized a tour for us to the ancient maya ruins and to the Roberto barrios waterfall which we enjoyed (a part from the bus that was very old and decadent). Room was clean and dry (an exception in the region).

Miinukset: Buffet breakfast not great.

Plussat: Well located. In the middle of “La Cañada” where the most of the hotels for tourist are. 10 minutes walking from city center. 8 KM from the ancient ruins of Palenque. You can take a taxi, it will cost 100$ Mexican pesos. It is a good place for one night if you are coming to Palenque to visit the archeological area.

Miinukset: There were too many people at the swimming pool, staff at reception was not always kindly and they did not know a lot of things about questions that I was asking.

Plussat: Location has a great location pretty close to the Palenque archeological zone and near good restaurants

Miinukset: Pool is really small and ac can’t be controlled or turned off programmatically

Plussat: The location was perfect. Palenque city is a bit messy but here close to the hotel everythings more tidy and with lots of trees along the street. Nice restaurants were also close to the hotel. The room was spatious, with clean beds and bathrooms.

Miinukset: Bathroom was a bit old fashioned.

Plussat: This hotel is super clean in a great location close to bus stop and palenque ruins. The staff is very friendly and professional and their restaurant has good breakfasts and food. Nice pool and good rooms.

Plussat: Very large, nice and clean room, wide swimming pool, great breakfast

Miinukset: Nothing

Plussat: Beautiful grounds, comfortable beds, good food, convenient to ruins, good wifi, nice pools.

Plussat: Located only minutes away from the ruins Beautiful park Private parking Safe place Quiet at night The pool and the river to swim

Miinukset: No fridge in the room WiFi was very slow Breakfast was very cheap

Plussat: Pool was clean and big, staff was attentive and restaurant amazing; especially the breakfast buffet.

Miinukset: Internet signal was very weak, almost non existent

Plussat: The swimming pool is great next to the jungle (you can see monkeys). The view from the restaurant over the balneario is really nice. 10minutes by car from the archeological site.

Miinukset: The beds are not very comfortable. The small patio of our room was not very clean and with no chairs therefore quite unusable. No mosquito net.

Plussat: I highly recommend staying here, so relaxing and beautiful surroundings, lovely hearing the sounds of the birds and monkeys in the mornings and evenings. Great breakfast buffet, friendly staff, restaurant and small convenience shop on site, clean rooms, hot shower, and only short distance in taxi to centre. Definitely stay here rather than in the centre - it's worth the money!

Plussat: Access to the beautiful pool in the Rio Chacamax. Great restaurant where they accept credit cards. Lots of wildlife on the property.

Plussat: Very comfortable beds. Big room. Very close to palenque town and acheological place. Easy to find it. Free parking. Good breakfast, big variety. Helpful stuff.

Miinukset: No wifi in the rooms, only in the reception. Towels in very bad condition. Dirty room, a lot of hair in the floor. Noise from the other guests, because walls very thin.

Plussat: The service was execellent. The waiters very nice and helpful. The river side was pretty nice.

Miinukset: rooom was too tiny and the building was getting old. We would have prefered to stay in the new one. The smell was bad and the furniture from centuries. The beds were not comfortable.

Plussat: Close to nature

Miinukset: It did not allow guests and I was charged about 20 dollars more than the price advertised in Booking.

Miinukset: Our room (standard double plus) looked nothing like the ones on the photos. It was shabby and it could use some refreshing and thorough cleaning. There was no hair drier and the air conditioning was so loud we could barely sleep. The hotel restaurant was mediocre, we had to wait forever for food or to pay and at the end they tried to take us for a ride by adding stuff we didn’t order to our check. This place is not worth its price.

Plussat: River and location near of the Palenque Archeological Zone

Plussat: Professional and friendly staff, nice garden, jungle setting, the food in the in situ restaurant, our big and comfortable room with private terrace, the sound of the monkey's, swimming pool...

Miinukset: Party noice of the nearby Italian restaurant, especially in the weekend, but fortunately not too late.

Plussat: The place is beautiful, and the staff were really sweet and helpful. It's just outside the entrance to the Zona Arqueológica.

Miinukset: The mosquito nets around the dormitory cabins were a joke. There were large parts that weren't covered, so they were basically useless... The staff suggested sleeping with mosquito repellent on. The beds came with a thick blanket but no sheet... and it's HOT there! Didn't make sense. Plus there's no kitchen or any fridge to store food because they have a restaurant there. For the amount you pay for a dorm bed it's disappointing.

Plussat: The staff were friendly and helpful, and spoke good English. The pool area was great to relax at. Great location right at the entrance to the national park.

Miinukset: The pool was warm which wasn’t the most refreshing on a hot day! The restaurant was quite expensive. We had to pay for water too.

Plussat: The hotel is surrounded by beautiful nature and is within walking distance (40 minutes, of which the last 20 uphill) of the archeological site. If you prefer not to arrive all too sweatily, you can catch a collectivo for 10 pesos (they will try to charge you more of course). The pool and common bathroom were clean. Hot water was available. Some staff members (in training) were friendly, others were not.

Miinukset: The hotel charges guests for pretty much everything. Although tap water is not potable, having you bottle refilled with distilled water will cost you. If you give 5 pesos, you get 1 liter. If they accidentally fill up a 1,5 liter bottle and you don't have 3 extra pesos on you, they will chug the half liter down the drain! Some items were not on the menu (e.g. guacamole), but could be obtained. Depending on the waiter, they would charge variable amounts. Breakfast was expensive and poor in quality and quantity. If you want to stay at the pool after check-out, you also have to pay up (in contrast tot every other hotel that we have stayed at during our 3-week trip in Mexico). We stayed in a private room. This room was small and ill lit. Most importantly: the tour office next to the hotel reception is NOT to be recommended at all! Although the lady working there was very friendly, the tour we booked (a 5-hour guided tour in Montañas Azul jungle) actually consisted of a 3-hour barely guided walk, 6 hours on a bus and more than 3 hours of waiting on said bus. Avoid!!

Plussat: Great garden in the jungle with a nice little pool, although the exterior showers were much more refreshing!! Cabanas have huge fan. We could hear howlers monkeys on the evenings and mornings (4am jungle alarm clock). We also saw sereque nearby (Google it!). Super easy to go to the city or ruinas with the colectivos passing every 5 mins.

Miinukset: If you come out of the city to be in El Panchan, the one issue would be the food. Offer is very limited. The staff at the restaurant Reina Roja is super nice still but the food is below average. It's also true for other place around!

Plussat: Location was excellent right at the entrance to the national parc and in the jungle. You might hear the howlermonkeys at night (very loud!!). Compared to places in El Panchan it was pretty clean and well organized. Nice vibe and friendly mix of families and backpackers. Recommend eating in Don Muchos but the restaurant of the place is ok too.

Miinukset: The bathroom was a bit smelly and the place could have been cleaner.

Plussat: We loved loved loved our stay here! Beautiful place, wonderful people, always happy to help. Special thanks to Jessica for being so helpful and always smiling! Highly recommend this place.

Plussat: There is a great bar&restaurant on the site. Pool and all site is well maintained. Additionally the pool is very nice. There is a bottled water for guests. Air condition is working well.

Miinukset: We have a lot of very small ants in our Cabana bathroom, but these was not a problem. We have an invasion of big ants which suprises us when we came back from the pool. Service came quickly when we told about the ants and kill them with a spray - I don't know if it is good to sleep with the spray vapour. We have also a small lizard in a cabana but she wasn't a problem. We choose the more expensive cabana with closed roof to avoid such a situations and we were scared a little that the ants can came back in the night.

Plussat: Great location, set in the jungle. Very friendly staff. Good for access to ruins, howler monkeys visited us at night...very atmospheric. Restaurant on site. Also, a good restaurant across the road (Don Mucho). Swimming pool and overall, a very nice setting, only 10 mins taxi/collectivo ride from Palenque town & same to ruins. Locker facilities available, but need your own padlock or you can buy one from reception.

Miinukset: Didn't find any faults during our short stay.

Plussat: Amazing location in the jungle close to the ruins. I arrived the night before, enjoyed the ruins all day and left at night. I loved sleeping in the cabans listening to the sound of nature. Great swimming pool to cool down.

Miinukset: The inside restaurant is quite expensive especially for breakfast

Plussat: Pretty much everything.

Miinukset: The restaurant is very open- the one across the road is cosier especially in cool damp weather.

Plussat: It’s a good small hotel set in the jungle. Rooms are scattered around the grounds in cabins so no neighbour noise. Staff are friendly and they have a great pool which is the focal point of afternoons when everyone has finished exploring. Spa on site for a massage which is a definite luxury in somewhere so remote. Good location, ten mins from bus station and ruins.

Miinukset: The restaurant is ok, not terrible but not great. But it’s decently priced so they are not over charging. Can’t complain about anything else. It’s worth a stay if you want to visit palenque ruins, only ten mins in a cab.

Plussat: Wonderful located in the jungle near the archaeological site of Palenque, nice swimming pool, big room with a nice view.

Miinukset: Food in the restaurant was not that great and the restaurant facility was very basic.

Plussat: the swimming pool was really nice with deck chairs around, tables around the pool for drinks and lunch, the location close to archeological and natural sites

Miinukset: the size of our room (for 5 people) was not large enough

Plussat: Room and pool

Miinukset: The food in the restaurant was ok, but a bit plain.

Plussat: Beautiful setting in the jungle. Very spacious room, very comfortable, nice balcony overlooking the pool (junior suite). Friendly staff.

Miinukset: Unfortunately the wifi/internet connection did not work my second day. Only a connection at the reception

Plussat: Great and very relaxing place. Extremely friendly staff. Lovely room. Very quiet.

Miinukset: The restaurant (for breakfast) is not great

Plussat: The forestall location away from the town and halfway the temple ruïns.

Miinukset: The houses were built close together and detailing was crudely done so the view from the otherwise nice terrace was not what it could be.

Plussat: Neat setting, lovely pool, some of the best food of our trip, loved the AC in the room and hammock on the front deck. Could hear the Holler Monkeys from the Hotel.

Miinukset: Staff was meh.

Plussat: Cabanas were spacious and clean. Beds a bit hard, but ok. Hammock in front of the cabana was nice to chill in and the area with trees and flowers was beautiful. Pool was big with nice chairs.

Miinukset: Pool could do with some maintenance. Restaurant was fine for breakfast and lunch, but for dinner you can better go into town, it was not that great.

Plussat: The swimmingpool is the big plus in this hotel. And the tropical garden. Really nice.

Miinukset: The rooms (small houses) were a bit spartanic, the lights are far too bright in the rooms. Not very romantic. The rooms are 3 star, but the rest of the hotel is 4 star. They covered all of the roofs of the rooms with black plastic, maybe because of some leakage? It took the smart look away form the houses. It was a silly sight in such a lovely garden. I hope this was temporarily.

Plussat: We had booked this hotel for the atmosphere and because it was in the jungle and had a large swimming pool, we thought it would be great to combine this hotel with a relaxing, peaceful stay with a visit to Palenque. The room (5 persons) is clean and good beds, a terrace at the front with a chair and hammock. A table with a number of chairs would be recommended. The animals in the garden are also a nice addition. Tip bring insect repellent.

Miinukset: We arrived 1 hour before the official check-in (3 p.m.) but we were asked to come back an hour later because the room was not ready yet. We are actually used to being invited to use the facilities until your room ready so did not feel very welcome. The first night was terrible there was a large group of tourists who drank and sang so much liquor from 9:00 pm to 2:00 am and screamed that we couldn't sleep because of the noise and ruined the whole atmosphere of our stay / jungle. The hotel said nothing about it and just stood and watched by the pool. Because it was such a large group, we thought it better not to look for an excallation (because we were with two young children). When we said something to the reception next day they offered an excuse and a note would be made for the rest, no compensation or a coffee for the inconvenience. We were so tired that Palenque was not really a success. Very unfortunate since we have driven 10 hours for this. The night after we held our heart whether another coach with tourists would arrive but now it was quiet .. Unfortunately our impression was already signed. Concerning customer friendliness (for all customers), improvement can certainly be achieved here. The coffee is terrible.

Plussat: It was Ok! Not the greatest. Some stains on our blankets, unfortunately we saw them till the end

Plussat: Beautiful hotel, spaceous rooms, nice swimming pool.

Miinukset: Only WiFi was a bit slow

Plussat: the pool

Miinukset: the restaurant

Plussat: Big room, good choice for breakfast

Miinukset: Nothing

Plussat: The pool was very nice wiht a nice slide! The playground for kids was cool. Our son loved to play in it! The poollady was very vriendly and helpful. Beds were ok!

Miinukset: The kitchenstaff was very slow and the menu could be a bit more extensive.

Plussat: Great location, great facilities

Miinukset: Nothing

Plussat: Beautiful surroundings and pool area,although it was a bit cold in January. Spacious rooms, very good breakfast and food in the hotel restaurant in general.

Miinukset: A little bit far to Palenque center, you will definitely need a car or taxi to get there.

Plussat: Very nice pool area. Friendly staff! Nice playground for kids!

Miinukset: Few reclining seats at the pool area with no sun umbrellas. Restaurant ok but not great by any means

Plussat: The pool area..

Miinukset: The king bed we had was so hard and uncomfortable. Other than that really pretty place. Food and drinks are a little too pricey also..

Plussat: Everything is gorgeous!!!

Plussat: The price is super good for what the hotel has to offer. The entrance is very fancy, the staff is always kind and ready to help. Everyday was the room cleaned and everything works perfectly. Wifi included!

Miinukset: The beds could be a little bit more conmfortable, still we got to rest well

Plussat: It is a great option to stay in Palenque. Food is very good, pool is handy due to the hot weather, and staff are very friendly. It is well located, very close to the ruins, and is 10 minutes by car away from the town center.

Plussat: Location and setting is outstanding.

Miinukset: Poor quality mattresses. Tired pool chairs and towels.

Plussat: The hotel had a pool which is a great plus for the warm weather in that area and prices of food and drink are greta for a 5 star hotel

Miinukset: When checking in the receptionist trued to give us a 2 queen bed room even though i payed for a king size bedroom, after discusing they corrected that.

Miinukset: Avoid the restaurant of the location.

Plussat: Its a nice resort hotel that caters well for groups, there was a good buffet breakfast available that had plenty of choice.

Miinukset: As an older couple we found this place noisy. We asked to move our room as some very loud children were playing outside our room. The Hotel were helpful, but even in the new room we could hear noise from the swimming pool. When we left the hotel I was very ill with food poisoning and can only imagine it was due to something I ate at the restaurant here, as I didn't eat anywhere else.

Plussat: Very close to the ruins with wonderful grounds, a lovely swimming pool, and surrounded by jungle and beautiful birds. The setting is fantastic and a great place to relax after the Palenque ruins. Big restaurant with fair range for evening meal. We didn’t have breakfast.

Miinukset: Room was a bit damp smelling because of humidity but outside made up for that.

Plussat: Nothing

Miinukset: Staff is extremely unfriendly. They cannot speak a word of English. Check in with a huge queue when we asked for late checkout they impulse us to pay one more night. We asked the rules for extra payment and the staff says “It’s the law here and you are in Mexico.” We had travelled around Mexico for 10 days, never had such an unfriendly experience. The credit card machine wasn’t working neither, they asked us take cash from the center. Room was far up in the hill from reception no car service to drop the luggage.

Plussat: Large rooms,airconditioned,beautiful pool.

Miinukset: Rooms up hill, hard to go up and down the hill, the golf cart not always available when you need them, Staff does not speak English at all

Plussat: Great breakfast ! All needed was there, and you can ask for good expressos ( extra ) Extremely fine staff, we had to wait long the day after our stay to hop on a bus, was not a problem we could hang out at the pool as far as we were drinking something and eating on site. All perfect, highlighy recommanded !

Plussat: The whole set up is great swiming pool specially.

Miinukset: Nothing everything was fantastic.

Plussat: Location for palenque ruins and Ado bus station is very close.

Miinukset: The hotel takes party bookings therefore pool/restaurant area can be taken over by party goers with no consideration for hotel guests and music can be excessively loud/thumping shattering any R&R.

Plussat: The pool after visiting the pyramids

Miinukset: Nothing

Plussat: I big bath.

Miinukset: No lift. Noisy it the next night.

Plussat: The shower don’t run the water

Plussat: Value for price was truly amazing. Very close to la canada street and to ado station. The restaurant food was amazing (not many restaurants in the area)

Miinukset: Nothing

Plussat: It was a decent hotel, good value for the money, would recomend it.

Miinukset: they demanded half of the money upfront, even though they had a credit card as a collateral and they demanded it 2 weeks after my booking. I dont mind paying up front but that ussualy comes with a discount!

Plussat: It is a very nice hotel, quite new and very clean. I also liked the design in general. It is located right next to a big supermarket and 400 m away from the bus station.

Miinukset: Be aware that the hotel charges an advance to your credit card after you book. It can be a little loud at night. Especially if children decide to play the marimba standing in the lobby at 11 at night or 7:30 in the morning.

Plussat: Rooms very cleand and comfortable. Air conditioner in the rooms Close to OCC bus station

Miinukset: Staff wasnt nice to us in our arrival. Swimming pool was dirty.

Plussat: Great location for accessing bus station, nice pool area, and close to touristy restaurants and travel agencies.

Plussat: The room was comfortable but the service was dreadful. Staff at reception was not welcoming, nor very professional. To give you an idea, our breakfast voucher was given to us when we checked out. The level of English of the reception staff was very poor and that created problems of communication. In the restaurant, staff was also not very professional as they seem to be anxious to get rid of guests at breakfast time. As soon as you had finished one dish they rushed to remove the plates or cups from the table. It would have been nice to enjoy my breakfast with some peace and quiet,

Miinukset: See above

Plussat: All the personal was smiling and helpful

Miinukset: Rooms on first floor has no view ( windows on corridor )

Plussat: Helpful and friendly staff The pool

Plussat: The bed was very comfortable, the rooms were clean and the pool area very nice. The staff spoke english and was helpful.

Plussat: Location is perfect. Breakfast and other food we ordered in the hotel was great. The pool is great, very refreshing after the Palenque archeological site visit.

Miinukset: During our stay the hotel was occupied by the large group of teenaged tourists, so the pool was fully busy with them

Plussat: Great option to stay before visiting Palenque archeological zone. Nice pool in the garden made our afternoon. Very kind and helpful personnel (including help with my flat tyre :-)) Good quality of WiFi and breakfast.

Miinukset: Nothing important

Plussat: Location is good, swimming pool was great. NIce to have a fridge in the room. The onsite parking is great.

Plussat: It was quiet and clean, really good location. The rooms were equipped with a coffee kit, and good number of towels. It’s great they have an environmental friendly policy - i chose to adhere to it as i don’t need to have my bed linen and towels washed everyday. The restaurant served affordable and great food, and the swimming pool was perfect to relax after spending the morning exploring the ruins.

Miinukset: It would have been great if breakfast was included in the price. Apart from that, everything was perfect.

Plussat: nice pool

Miinukset: dark rooms, loud traffic and AC, lots of mosquitos and bugs in bed, breakfast expensive and not to good

Plussat: The front staff and most of the restaurant staff were very nice and helpful. The pool was great.

Miinukset: I could hear the man next door singing in the shower. I was at the restaurant at opening and they served me cold coffee from the day before and charged me for it. I am pretty sure it was the restaurant morning manager.

Plussat: Good shower, a lot of waterpresure! Al facilities where in the room availeble.

Miinukset: Nothing!

Plussat: Easy location to get taxi for transport, room was pretty nice with hot water and cable tv and was clean, parking was secure for our truck/camper

Miinukset: Would have liked a restaurant or cafe nearby...

Plussat: It was definitely the best hotel I have been during my whole trip through Yucatán . Price comfort relation is absolutely fantastic .

Plussat: awesome service, comfortable beds, great breakfast, good facilities and good value for money. This place exceeded our expectations based on what we paid. Would recommend staying here if in town for a few days.

Miinukset: located at the quiet end of town so needed to walk or taxi to a larger selection of bars and restaurants (only 40 pesos so not an issue). There are some good small local restaurants open for lunch but nothing for dinner in the area other than the hotel.

Plussat: The possibility to have different service like laundry, not easy to find everywhere

Miinukset: Dirty, room stinks

Plussat: Food and breakfast were good. Waiters polite, prevenant. Hotel nestled in a nice park

Miinukset: People should respect the rules of the swimming pool. No shower before swimming, and a lot swam in their casual dress. What did the staff ?

Plussat: Nice room with cute details. Pool is great, free towels for the sunbeds.

Miinukset: The tennisrackets were worn out, but it is free to play so... A bit out of the center. Food in the restaurant is overpriced for it's quality.

Plussat: Great location, only a 20 mins drive from the Palenque ruins.

Miinukset: The music at the pool was a bit too loud, but when we complained about it they turned it down. The food was OK, but the buffet choice was quite limited.

Plussat: polite staff

Miinukset: This is not a 3 star hotel, it's a 2 or a 1 star. didn't even have a shower curtain or soap. I had to call to ask for towels.

Plussat: Nicely located in the middle of green gardens.

Miinukset: Staff barely spoken any English.

Plussat: The garden.

Miinukset: Tv Chanel’s where all in Spanish and the quality of the image was bad.

Plussat: Clean, very nice pool areas.

Miinukset: Lacks charm and personality

Plussat: Clean, large rooms, airconditioned, there is a pool and parking and it’s close to a large super market. The staff is kind though the person at the reception did his best to speak English to us - he did not speak well enough to assist us with any questions or concerns (just beginner level English).

Miinukset: This Hotel could be nice and maybe it was once worth 4 stars. However, it is missing basic facilities and the level of attention you would expect from a hotel at this level. The rooms are very simple, bland and lack character and luxury. The beds are marketed as double beds but they are large single beds (120 cm in our room) so if you want to sleep comfortably be aware that it’s not suitable for more than 2 people (unfortunately for us, we were 3) the beds are also VERY hard. There is no lift or help with carrying your luggage and a lot of stairs. There is NO MINIBAR or fridge at the room. We went to the Chedraui to buy a coolbox and icecubes to keep our drinks cool. We reserved for 3 people, but got only 2 towels, 2 small bottles of water and 1 glass. there is only 1 chair in the room (thus lack of attention for details I was referring to). There is a balcony, but no chairs to sit and enjoy it. The internet is not secured and does not work properly most of the time. After cleaning our room, the dirty towels were taken away - but we had to wait over 2 hours for fresh towels (we discovered this after we got back from the pool and wanted to take a shower). When we called reception - we were told that our towels are in the dryer and we will get them in a few minutes (it took a couple of hours after the call to actually get new towels). The team also ignored the ‘do not disturb’ sign, and woke us up a couple of times. In short - if you are looking for a clean place to rest for a night, it’s ok. But if you expect any kind of special stay, or luxury you’d better look further. For this price there are better options in the area.

Plussat: I love everything

Miinukset: nothing

Plussat: Nice hotel with an American layout and size, staff speaks English.

Miinukset: Pool is dirty and not well maintained. No acces to bar at the pool

Plussat: - nice and helpful staff - English speaking staff - nice and clean

Miinukset: - we were charged more than shown on booking

Plussat: Good service,nice room,beautiful swimming pool and relax zone. Good Wi-Fi connection. Very good food for breakfast and other meals! Very nice stuff at the restaurant. Highly recommended!

Miinukset: A bit noisy in the nights as the rooms don't have maybe thick walls.

Plussat: Hotel seemed like it had a good atmosphere. Our family did not stay in hotel long enough to enjoy the pool, which looked pretty inviting, fun. Everything was clean. We pretty much only spent the evenings there since we went on a couple of all-day tours. Staff was friendly. I would go back there again but this time enjoy all day relaxing stay in the hotel. There is a supermarket a couple of blocks away.

Miinukset: Hotel did not have a refrigerator nor coffee; used to this in the US; otherwise everything was great.

Plussat: Pool is really nice Staff is super kind and efficient Room have air cond and all required SERVICES Nature around is beautiful In 5mins you can get to ruins

Miinukset: To be' perfect a restaurant is really missing

Plussat: The room, the view, the pool was a dream!

Miinukset: There is no restaurant or room service, the hotel is so romantic that you don’t want to go out, it would be helpful to have the service :)

Plussat: The hotel is in a nice location close to the nationalpark and the town. The pool was absolutly amazing. Breakfast and service was also good. The hotel staff helpt us getting a taxi to agual azul. Room was nice, cosy and clean.

Miinukset: No private fridge and safe.

Plussat: Lovely setting on the edge of the jungle. Helpful staff. Swimming pool, plunge pool and hammocks. Excellent staff and delicious breakfast

Miinukset: Nothing

Plussat: Excellent location close to the park. Nicely designed rooms & comfortable bed. Staff was helpful and nice particularly as we were not 100% fit during the stay. I think we were also upgraded.

Miinukset: Shows just a little tear and wear I would say. No eating options in the hotel, but good restaurants close by. Private outdoor bath nice, but water did not get really hot. Value for money is OK but not outstanding.

Plussat: Amazing eco hotel located very close to the pyramids, offering a delicious breakfast and beautiful decor. My partner and I enjoyed a relaxing couples massage and had our beautiful tub awaiting us upon our return to our room. My expectations were truly exceeded!

Plussat: Truly exceptional service and beautiful concept with a respectful integration into the natural surroundings.

Plussat: The hotel was lovely, surrounded by trees and the rooms was independent, so we weren't disturbed by noise. The room was lovely inside and it had an outdoor bath. The locally made shampoos, body washes etc. were a nice touch. The hotel was about halfway between the ruins and Palenque town. It didn't have a restaurant in site which meant we had to leave in order to have dinner. This was one of the nicest hotels we stayed in in Mexico.

Miinukset: We tried to contact the hotel a few days before arriving to try and and our booking but didn't receive a response. The breakfast wasn't very tasty.

Plussat: Absolutely amazing place, i highly recommend this beautiful hidden gem! One of the best hotels i've stayed in! Lovely staff, beautiful and confortable rooms, the swimming pool area was very enjoyable, very peacefull and relaxing hotel. Amazing value for money!

Miinukset: Nothing, would have loved to try a massage but they were a bit pricey unfortunately.

Plussat: Beautiful location within the green lush jungle. It is very calm and silent there. No music no loud people or kids. Very relaxing. At times you can listen to the nature and animals in the trees. The bathtub on the Terrasse is amazing. We had a room at the very end so we where completely alone and out of sight. Nice for taking a bath and enjoying the sunset through the jungle leaves. Very comfortable bed. Huge and good and clean blankets. Also a very big ventilator over the bed made a great job in not needing to use the AC. Although there was one too. Bathroom is very large and has good facilities. Everything has small details in decoration wich is nice. They niceley clean and tidy the room every day.

Miinukset: Not enough personell. It seems that only one guy does everything there. He was very nice and helpful but he can't do the job for usually many different people. If the pool was maintained and cleaned a little more it would have been even niceer. But I guess in the jungle that's pretty hard. A little English would be great for the staff. They don't speak a word though which makes it hard for non Spanish speakers I guess. (We can speak a little and people where always very nice and tried to help).

Plussat: Confortable beds, silent air conditioner, good location (near ADO bust station and downtown), very nice staff.

Miinukset: We didn't find the bathroom very clean. Breakfast is simple (orange juice, cereal with yogurt, fruit, toast with butter/jelly, coffee or tea).

Plussat: Included small breakfast. Good location.

Miinukset: AC didn't work properly, maybe it was just old. They turned it off while we were gone despite how hot and humid it was in there, so we came back to trying to cool off again and was nearly impossible. Were not warned of the amount of stairs to reach the room. They accepted cash only.

Plussat: The front desk staff were very helpful and kind. The rooms had good air conditioning and beds were comfortable. ATM, Oxxo and restaurants right outside the door.

Miinukset: Not a pretty part of town.

Plussat: Very clean and comfortable place. Nice room. Well located. Would come back again

Miinukset: At breakfast they didn’t have milk one of the days - but they bought next day

Miinukset: Someone near the hotel started hammering at 3 am for 15 minutes. Perhaps, he was building a closet or something. I had to shout out to the idiot that was doing it because it was laud. The next morning the employee pretended nothing happened. Not the fault of the hotel but they could have done something. Other than that the hotel was great.

Plussat: Parking nearby

Miinukset: Could be cleaner. Pillows have to be changed for softer ones ASAP

Plussat: Staff was extremely helpful and friendly. They even gave us breakfast earlier than normal because we had to catch our bus on our last day. Very clean bathroom with great shower. Bed was comfortably. Location is very central. Great value for your money.

Miinukset: Everything was great!

Plussat: Location was good and staff too.

Miinukset: Too many stairs to room 12, but it is all right :-) everything was all right.

Plussat: The hotel is close to the city center, the room is ok, cleanliness is ok.

Miinukset: The didn't speak english, view is not so good.

Plussat: Really nice rooms and pool. Everything is kept very clean and the wifi works great. Short walk to the bus station and restaurants. Next door to the supermarket.

Miinukset: No included breakfast

Plussat: Huge rooms, air con was brilliant! Secure and safe. Staff were friendly however no English.

Miinukset: Location was a good 10-15 min walk from any restaurant. Nothing in the immediate vacinity however right next door to a huge supermarket. Showers were always cold.

Plussat: Great pool, confortable beds, AC worked, clean bathroom, location close to bus station and supermarket

Miinukset: Staff doesn't speak english. When i was there they were renovating something directly above my bedroom and was very noisy.

Plussat: I liked everything in this hotel and Palenque: friendly people, wonderful atmosphere, the location of the hotel -- everything was great! It is one of the best hotels in Palenque, to my mind!!!

Miinukset: i liked everything!!!!

Plussat: Fresh water in our room daily plus water fountain The pool is very small but it was clean and I really enjoyed using it

Plussat: Quality hotel at the price of a hostel. Rooms woith windows and good light. Air condition.

Plussat: Good location near the ADO station

Miinukset: The room didnt smell good, there eas loud music

Plussat: The room was modern and beds comfortable. Good hot shower and good a/c. Free water and the pool was surprisingly bigger than the photos. The front desk staff were helpful although didn't speak English (We used Google translate to communicate). They let us store our bags at reception all day for free while we did sightseeing before returning for an overnight bus.

Miinukset: The cleaning staff were pretty rude when refusing to give us a second towel for the pool.

Plussat: Nice big room with two double beds, hot shower, air con and good wifi. Very close to ADO and shuttles to the ruins. The restaurant/cafe to the right of the ADO is very good and does HUGE big salads

Miinukset: Pool had a lot of flies in it as I don't think it's a constant filtering system. Was all in shadow after about 3pm

Plussat: Cheap, clean, friendly staff. Pool for kids was great in the crazy heat

Plussat: Large and quiet. Close to archeological site.

Miinukset: Rather run down. Very isolated.

Plussat: We were so impressed with our stay here! As a young couple on a budget, we splurged just a little to stay here, but it was definitely worth it. The room was very clean and comfortable with a huge king-sized bed and a lovely patio. The grounds were a well maintained garden, with bright flowers that attracted butterflies. Aluxes wildlife sanctuary is right next door, so sometimes we could hear howler monkeys and see rainbow macaws flying around. We particularly enjoyed the sparkling clean pools, including one which had a fun waterslide. The large staff was wonderful— extremely helpful and friendly. The restaurant was very convenient and tasty enough that we ate there every day we stayed. PLUS, it’s location is perfect— halfway between town and the ruins along a bike path that parallels the road. We are fit and active and easily walked to our destinations when we didn’t feel like taking a colectivo (which run every seven minutes). It felt like we had this whole place to ourselves on the weekday nights we stayed; more folks showed up for the weekend. Always felt super safe and secure— they even have a security guard for the property. Would stay here again in a heartbeat!

Miinukset: There wasn’t mosquito netting on the windows, so we couldn’t leave them open at night, but there is air conditioning after all. There was an unfortunate fire here some time ago that was visible on part of the property, but really, this did not affect our stay at all.

Plussat: Nice staff. Price was good.

Miinukset: The hotel is half empty, some rooms are out of order and destroyed. The kitchen staff was very nice and helpful. It is in the nature, so you can hear monkeys howling all night.

Plussat: Close to ruins.

Miinukset: Pools were too warm to be refreshing.

Plussat: The Hotel is close to the tempel. Room was good, clean and we like the terrace of our room, two comfortable chairs and a table. Yes I would like to go there again!! Breakfast very good.

Miinukset: Nothing

Plussat: Nice pool, nice staff, comfortable room. Restaurant was good.

Miinukset: Nothing

Plussat: Large rooms, close proximity to the Palenque ruins. Very good value for the money when we stayed there.

Miinukset: The pool closest to us was small. The place is a bit noisy even at 1 AM when we arrived.

Plussat: This location is close to the Palenque ruins. It was quiet and peaceful. They also have facilities for large groups and celebrations.

Miinukset: The artwork in the room is not the best.

Plussat: The staff did not speak any English but were very friendly and helpful. Nice big clean room with a comfortable bed.

Miinukset: They didn’t have any WiFi at the rooms due to renovation ( which I knew )so that was ok, but the WiFi in the lobby was really crappy.

Plussat: Very close to the Palenque ruins and bus stop directly in front of the hotel. Two pools that are nice. Wildlife can be seen from/in the hotel area (iguanas, parrots, etc.)

Miinukset: Place felt a bit abandoned in general and the design of the rooms feels pretty old.

Plussat: Location closed to ruins was perfect for early visit.

Miinukset: Wifi connection didn't work at all.

Plussat: The bungalows and the swimming pool. Restaurant was also good and not too expensive.

Miinukset: Well it's a 4 stars hotel so we expected at least some basics like : - Good Wifi (wifi was only working next to the reception so it was impossible to use it in the room). - Someone to help us with the luggage: Our room was at the top of the hotel and we had to carry all our suitcases by ourselves. - Payment : Not possible to pay by credit card and the receptionist had no change during our check out. After 15 minutes and a call to his manager he let us pay less than expected because he couldn't give us change. Not a bad thing for us but weird for a 4 stars hotel...

Plussat: Everything.

Miinukset: Can't think of anything.

Plussat: Nothing. Really 0 costumer service.

Miinukset: When we arrived they lied and sad they couldn’t charge using booking and that we needed to pay cash. There were dead fishes in the pond. The pool wasn’t clean, you could see green algae floating through all the swimming pool. We asked for a Margarita pizza and instead of bassil, it had oregano. It said it had a beautiful view to the jungle and the only thing I could see was machinery. The restroom’s window didn’t have a screen and the room was filled with mosquitoes. The shampoo was used They burn the trash, what kind of hotel “in the middle of the jungle” burns the trash. While having dinner you could smell dirty water. The hotel doesn’t feel like in the middle of the jungle, it feels more like in a ranch The staff was average There is a better hotel around here Wish could upload more pics. But it doesn’t let me.

Plussat: Quiet but there were very few people and I had no neignbours. Could be different with more clients. Good bed and room with a view.

Miinukset: They don"t have garden to walk around despite being close to forest. All the common areas received guests from tour operators. This means crowded restaurant with food that is nothing special, just a cheap buffet.

Plussat: Nothing

Miinukset: They didn't even answer my email when I advices of my late arrival

Plussat: Good location and clean room.

Miinukset: House keeping seemed to have done a partial job at my room leaving tiny bath towels for use. Booked a room with a king bed and was given one with two double beds.

Plussat: Huoneessa oli näkyvää homekasvustoa seinällä. Suihkusta ei tullut lämmintä vettä. Vastaanotto virkailija yritti saada meiltä korkeampaa hintaa kuin bookingissa oli ilmoitettu, kun emme suostuneet tähän hän viisasteli meille ja oli todella tyly.

Miinukset: Huoneessa oli näkyvää homekasvustoa seinällä. Suihkusta ei tullut lämmintä vettä. Vastaanotto virkailija yritti saada meiltä korkeampaa hintaa kuin bookingissa oli ilmoitettu, kun emme suostuneet tähän hän viisasteli meille ja oli todella tyly.

Plussat: Good location for the ruins

Miinukset: The staff at reception were rude and not helpful. The kitchen staff were great

Plussat: Easy check in. Friendly and helpful staff. Restaurant food was great. Rooms were spacious and clean. Loved it! Would stay here again.

Plussat: Really pretty place with lots of flowers, hummingbirds humming around, nice pool and great price. Nice rooms.

Miinukset: Rooms were a bit dark, and the bathroom floor seemed to never be dry, otherwise no complaints. The hotel is a bit outside the town, but colectivo takes you there in no time all the time from the main road, or you can get a taxi for 50 pesos

Plussat: It is very close to the Palenque archeological park, which is wonderful and a must.

Miinukset: there was no wifi in the cabin and the wifi in the public location (which was hot) was irregular. The fish I ordered at the restaurant was still raw when served, had to send it back. No hot water in shower and the cabin smelled damp.

Plussat: Friendly staff Excellent ubication in front of the town square

Miinukset: The facilities are very old The air conditioning was very loud, you couldn't hear a person talking in front of you! The hallways have tables and chairs which some guests used to party until 2am just outside our room Cable TV didn't have a lot of channels The shower had to have the drain blocked at all times because of the smell

Plussat: very helpfull staff, great yard with a beautiful pool, wide room the a desk to work at and comfortable beds

Plussat: Good location, clean, helpfull staff.

Miinukset: If a party at parque, lot of noise in room. No breakfast .

Plussat: The room that they gave us when we checked in was not what we expected later they moved us to another room and it was good

Miinukset: The restaurant and bar were not in service and whatever the Hotel advertised on internet does not meet our expectations but the swimming pool was great!!!!

Plussat: Nothing to like.

Miinukset: There was not hot water in the bathroom. We were frozen because of the cold shower. The furniture in the room is already dead.

Plussat: The place is just a couple of steps from the center of the city, where most of the restaurants are situated.

Miinukset: The staff is just not polite, they aren’t rude but it seemed they had a hard time to get things done. The bathroom had a really awful smell from the drain system and the shower got clogged. We were given a second room and that shower was also clogged. Terrible

Plussat: Location was good. Right in the center of the city.

Miinukset: The staff didn't speak any English.