Iloilo City hotellia

Plussat: John the waiter during breakfast was very attentive and accommodating. Service with a smile.

Miinukset: When booking I specifically booked for 2. Inclusive breakfast. Upon arrival I was told I booked for a Spa and 1 breakfast. Good thing I had a copy of booking and confirmation. So it was corrected on site. I was disappointed about the salmon served had bones. I was expecting it being fillets it should have been boneless.

Plussat: Very spacious and comfortable room, nice writing desk, comfortable modern furniture, good TV and selection of channels, lots of storage and hanging space, the air-con worked well. The bathroom was also very good with a huge shower, good sink and mirror, hooks for hanging things- very well designed. The staff were lovely and very efficient on the whole. We liked the pool area very much, nice pool with steps for easy entry. Lovely seating areas with comfortable furniture. We really liked the look of the hotel, very contemporary, both inside and out. The main cafe and lobby lounge are beautiful spaces, full of light and beautifully furnished. We loved the pool deck with the two pavilions with sofas and chairs for lounging- lovely spaces to sit and read and enjoy the breezes. The Concierge Lounge was very attractive and had lovely views looking south to old Iloilo. And of course, we love the location of the hotel, very close to all the shops and restaurants in Festive Walk- a great location and very convenient. It was always easy to get taxis from the hotel and travel in the city seems so easy compared to Manila.

Miinukset: The housekeeping was a bit erratic. Every morning we went to the pool for 2-3 hours and put the sign on to do our room and it had never been done by the time we got back at lunchtime. We saw the housekeeping guy on our way out in the afternoon and asked him to clean the room but when we got back it still hadn't been done, 2 or 3 hours later. We were compensated by being offered coffee in the Concierge Lounge and a lovely cheese platter delivered to our room, which was a nice gesture. We were not that impressed with the buffet breakfast- not really much choice and the set-up was a bit strange as it was so spread out. I mentioned to one of the waiters that the choice of cheese was terrible (the 3 cheeses were sliced into tiny triangles and looked like processed cheese!) and it was followed up immediately by one of the F&B people, so at least complaints are dealt with. Why not have a proper coffee machine that guests can use rather than an urn of coffee so we could make our own cappuccino etc.? The loungers poolside were a bit bizarre- the highest the back would go up was about a 40 degree angle, really hard for reading etc. And the lack of arms or armrests meant getting in and out of the loungers was a bit difficult for people like myself who have mobility issues. Also, there are steps down into the pool at one end but at the other end just ladders to get in and out- and not even with proper steps, just rungs- very hard for people with mobility issues or anyone over the age of about 30. Why couldn't they put in proper flat steps rather than round rungs? Nowadays hotels should be more aware of the problems Seniors have and cater a bit more for travellers above the age of 60.

Plussat: Bed is comfy

Miinukset: So far so good

Plussat: spacious clean room, great facilities, breakfast superb, and all staff were great!! highly recommend!!

Plussat: View/buffet food

Plussat: Nice location and clean!

Miinukset: Nope

Plussat: Everything.. The room and the hospitality felt 5 star.. The building still doing some renovation but did not bother us a bit.

Miinukset: Nothing that ruined our stay.. Its just that the buffet breakfast did not have the steamed rice cakes

Plussat: Rooms big and comfortable but the usual - no sleep - too much air con noise@

Miinukset: Breakfast has loads of stuff but not much for Europeans and what a perfornance getting an egg or salt and pepoer or a glass of water! The usual - no sleep - air con noise all night and un comfortable pillows

Plussat: The food was really good, the room was comfortable and the staff was first class! I very much appreciated the market and food court being in the same building, giving us more options.

Miinukset: The A/C could have been better

Plussat: A very strategic location at the heart of the city-very accessible to transportations, malls and supermarkets, food chains, churches, hospitals and tourists spots. Courteous staff and clean property...

Plussat: Breakfast was excellent! Location is great! The hotel is in the same building of supermarket, shops, and fastfood. If you are looking for a romantic place probably not what you want but the convenience of having these shops downstairs is nice.

Miinukset: The aircon was noisy and one morning they had to turn ON a portable dryer near our room @ 6am.

Plussat: Breakfast and location

Miinukset: There is cockroach in the floor. When we check-in the staff is slow. Housekeeper forgot to unload the trash.

Plussat: The breakfast was delicious having a taste of Ilo-ilo cuisine.

Miinukset: None

Plussat: Room is spacious. Breakfast buffet is good. Friendly and accommodating staff.

Miinukset: Repair is little loud during at night

Plussat: Comfortable bed and good location

Miinukset: Constant smell of sewage from bathroom drain 24 hrs/day

Plussat: The place is accessible to most services we needed and the venue of our 2-day convention. The rooms are big, comfortable and sufficiently furnished. The staff are very accommodating. Breakfast is good.

Miinukset: The toilet is not provided with bidet. Room service is disappointing since we have to go all the way to the Freddie's Cafe to order take out food and bring it to our room. The food at Freddie's is fine and the waiter is efficient and accommodating. Management needs to review the hotel room service menu because if Freddie's provides the food for room service then the menu should be consistent.

Plussat: the service and staff was excellent , all the way from the greeting staff to the front desk and pool staff....pool was clean and huge ... in-room fridge made quick ice and kept liquids cold ...the head concierge ,steve , made this place run , he was always attentive and knowledgeable of what needed tending to .

Miinukset: i didn't like having room on the street side of the hotel . the dogs bark at night and it echo's up the walls of the hotel . so if you book , pay the premium price for the poolview , premiere delux room. ..the breakfast used to be buffet but ownership changes have moved it back to a simple egg, rice , toast ,sausage breakfast that you leave hungry with . bring back the buffet please .

Plussat: Just the location for the festival . The staff were courteous .

Miinukset: Breakfast food is not good at all since we are paying almost 5000 pesos.

Plussat: I booked in this facility knowing that they will provide buffet breakfast. But during one of the days that I was staying there, there was no buffet breakfast served. they provided plated breakfast but it was so small that I had to go get more food outside.

Miinukset: old facility. needs updating...

Plussat: Spacious and clean. Staff are very courteous and helpful.

Miinukset: The lavatory sink drain slow and flushing the toilet is also slow on our unit. The shower and faucets needs upgrading. In our sons unit same problem with the sink drainage and in my sister's unit.

Plussat: The green salad was fresh.

Miinukset: The buffett lunch was terrible. The noodles were lumping and soggy. The pork was so salty. Breakfast buffett was ok not my standard. The eggs are preprepared so it is cold. The linen has a smell like muggy. The hot water in the shower was not working. The faucet on the sink is too close to the front of the sink, so when you turn it on, it spills on the counter. Not worth for the prize.

Plussat: Great staff takes care of your needs.

Miinukset: More menu options

Plussat: I forgot his name (Cris?) he was very helpfull on my questions on leaving things in front desk , how far is the place to go to etc.

Miinukset: My TV didn’t work at all !

Plussat: NOTHING

Miinukset: DIRTINESS OF THEIR ROOM ESPECIALLY THE BEDDINGS/LINENS ETC..AND CARELESSNESS OF THEIR HOUSEKEEPING AND FRONT DESK STAFFS ACCUSING YOU OF "STEALING" THEIR DIRTY STAINED BATH TOWEL WITHOUT CHECKING THE ROOM THOROUGHLY - THE DIRTY TOWEL WAS SPREAD ON THE BED JUST SO THAT WE WON'T GET SKIN ALLERGIES DUE TO ITS FILTHINESS..! BUT INSTEAD OF THANKING THE CUSTOMER FOR NOT COMPLAINING AND ASKING THEM TO CHANGE THE DIRTY BEDSHEETS, THEY EVEN ACCUSED YOU OF STEALING THE FILTHY BATH TOWEL (LESS FILTHY THAN THE BEDSHEETS WITH PUBIC HAIR FROM PREVIOUS GUESTS IF NOT FROM THEIR HOUSEKEEPING STAFFS), JUST SO THAT THEY COULD KEEP YOUR DEPOSIT AND CHARGE YOU MORE THAN THE ALREADY RIDICULOUS PRICE WE'D PAID FOR A NON STAR HOTEL WITH ZERO QUALITY OF CLEANLINESS AND SERVICES!