Palo Alto hotellia

Plussat: The location, ease of parking and the friendliness of the staff.

Miinukset: The shape of the bath tub does not prevent spills.

Plussat: Nice ambiance for a small hotel. They serve a real breakfast.

Miinukset: Need to drive as not much walking distance from hotel

Plussat: GM/other staff were professionally helpful, cheerfully friendly & always making sure all's well. Grt toiletries, complimentary snacks, H2O bottles, coffee/tea, 2 robes w bdrm slippers, new firm beds. Full hot bkfst. Walgreens & location

Plussat: Free freshly baked cookies and free room snacks. Zen garden and modern decor. Comfy bed and pillows.

Plussat: Nothing

Miinukset: Everything

Plussat: It was clean and comfortable, and had all the amenities I needed for my stay. The staff was very helpful and welcoming. I also appreciated the variety of complimentary snacks and the hot breakfast they offered.

Plussat: Ease of access from parking area -- it's actually a 1-story motel with extra amenities.

Miinukset: I was expecting a traditional hotel with corridors, indoor access to the lobby/restaurant, and a more isolation from the outside. At first I was disappointed that it was really a motel not a hotel. However, it was not a real problem for noise or privacy.

Plussat: The staff is amazing! They were extremely friendly and accommodating. The location is superb! The breakfast offers a nice variety.

Miinukset: The bedding was not clean(the decorative that is on top). The rooms are in need of a little TLC with overall maintenance of painting etc.

Plussat: Everything! Breakfast was very good, and our 2 bedroom queen suite was clean, spacious and comfortable. The complimentary cookies and apples at reception were also a bonus. Staff were friendly and very helpful. Hotel decor was stylish.

Plussat: Excellent breakfast and customer service.

Plussat: Convenience, cleanliness

Miinukset: No

Plussat: The location is very central making it easy to get around. Unfortunately I had to leave before the 7am breakfast.

Plussat: Beautiful setting and gardens. Two highly-rated restaurants on premises. Heated pool and lovely pool setting. Friendly staff; immediate response to requests. Spacious room; useful mini-kitchen with prep counter, sink, refrigerator, and utensils. Comfortable bed. Ample room lighting. Convenient work desk and sitting table in room.

Miinukset: Mix of contemporary and baroque furnishings is odd. No microwave in room. No hot tub/jacuzzi at pool. No fresh (refrigerated) half-and-half available for the coffee in the lobby.

Plussat: The grounds were peaceful and unusual, with soothing and calming water features - the koi pond with free koi food was fun. Front desk staff were helpful and courteous. The poolside restaurant was good and also very well priced for a hotel restaurant. Truffle fries were a great snack, and breakfast was delicious. The pool was heated and just the right temp. We had a suite which was well-priced for what we got. The room was sizeable and an added bonus - the minifridge snacks were totally reasonable - $2.00 for a soda, $8.00 for a mini-split of prosecco - unheard of! Close driving to Standford Shopping Center, Standford campus and downtown. Very relaxing hotel.

Miinukset: There were not enough pool lounge chairs by the pool - but perhaps this was because the pool was in hot demand as it was very warm while we were there.

Plussat: great rooms with all the amenities.

Miinukset: the color of the light in the rooms is very white/florescent and non dimmable.

Plussat: Loved it! So cool to have the koi ponds in between the rooms! So cute!

Plussat: Very peaceful and green.

Plussat: Did not have breakfast, but did have dinner in room and service was great and steak dinner was delicious.

Miinukset: Being somewhat limited in walking ability was disappointed that ice machines were not readily available and within short walking distance and drink vending machines were not available making it necessary to use their limited choice of drinks provided in room refrigerator or go to bar or restaurant also at some walking distance from room.

Plussat: Loved everything about this hotel. The grounds were beautiful and the hotel itself very unique. The restaurant had a variety of food choices and reasonably priced with excellent service. So much nicer than staying at a chain!

Plussat: Room service, Beautiful room, convenient parking, mini bar, everything!

Plussat: The location is central, the staff are very helpful, and, of you get the right room, they are lovely.

Miinukset: The blinds on our room did not work, and we were facing the pool, so no privacy.

Plussat: Very comfortable and felt like a resort.

Miinukset: The hot water seemed to have a sulphur smell

Plussat: I loved the garden! It was so beautiful. The room was gorgeous and extremely clean. Staff was great!

Miinukset: I didn't like the fact that if we smoked on the balcony then we would be charged $250. I simply was bothered by it because it is outside.

Plussat: Needed two rooms and got a good pre-pay rate. Short stay but comfortable. Very good breakfast on site.

Plussat: Comfy lobby n Quattro bar

Plussat: Great customer service throughout the stay.

Miinukset: The pool area was a bit underwhelming but the customer service on deck more than made up for any shortcomings on the surroundings.

Plussat: The room was very modern, well equipped and spacious. The bed was extremely comfortable. Bathroom is luxurious and has both separate shower and bathtub. Staff was very friendly. The breakfast was also excellent.

Miinukset: The whole stay was very lovely, but perhaps value for money is not the best. We paid over 600 euros for one night in deluxe king room. However, in Silicon Valley you can expect higher prices.

Plussat: I loved that the hotel had a market, close to the Shoreline Amphitheatre and staff were friendly. Beds extremely comfy!

Miinukset: The setup of the shower.

Plussat: It had everything we needed plus lip balm! It had a lovely garden view and walkout space.

Miinukset: The only thing I disliked was the odor of something used as a freshener. It felt unhealthy for us to be breathing.

Plussat: New shower

Miinukset: Room was dark, bed hard and uncomfortable, you can hear every little sound from the parking lot and neighbors, overpriced for what you get.

Plussat: This hotel always exceeds our expectations!

Miinukset: Everything, especially the beautiful views!

Miinukset: Not really a hotel more a motel.

Plussat: I don't eat carbs/sugar so I didn't eat breakfast, but the coffee/tea service was nice.

Miinukset: I liked everything

Plussat: Beautiful (and convenient) setting, great staff, good breakfast!

Miinukset: N/A

Plussat: Clean, friendly, close to Stanford

Miinukset: Breakfast options

Plussat: Room was polished and comfortable. Good location

Plussat: Great location and beautiful grounds!

Plussat: Very quaint and quiet. Unexpected ambiance for a hotel. Amazing restaurant on site. Patuo with sliding doors. Very unexpected surprise

Plussat: Very clean and fresh room

Plussat: Cute little place. Immaculately clean. Very well kept. Nostalgic charm.

Miinukset: No typical amenities like a gym, bar, or breakfast room.

Plussat: It was in a great location and it was clean

Miinukset: We had to wait awhile to do early check in because it was full capacity

Plussat: The extra padding under the carpet that was felt with the first step into the room, water bottles on the nightstand, an extending magnifying mirror on the bathroom wall next to the sink, lemon water and cups by the pool, comfy cushioned poolside furniture, extra embellishments such as a quirky flamingo pillow and a bathing beauty statue/side table that held a vase with lavender in it.

Plussat: Bathroom was nice and roomy. Shower was wonderful

Miinukset: The breakfast was less than thrilling.

Plussat: Great location, very clean (important), friendly, helpful staff. Room was a bit small but breakfast at the pool?! Awesome :-) Safe area, VERY pleased overall. Would highly recommend.

Miinukset: No fan in the bathroom, lol. That's the ONLY thing I didn't like.

Plussat: Lots of high end touches for a motel. Really clean. Friendly service. Soft towels. Comfortable beds. I got a kitchenette with my room near the pool.

Miinukset: Walls were thin, I could hear the baby crying upstairs and people walking around sounded like elephants. Could hear normal level conversations from the rooms above so I didn’t get to sleep in as long as I would have liked.

Plussat: Definitely will stay here again. The hotel had been updated and is very clean. The bed is great. Location too.

Miinukset: Not applicable.

Plussat: Breakfast very special served by pool. Very nice touch

Plussat: Very convenient and cute room. Great place to stay if you are attending concert at Shoreline Amphitheater from out of town and need a place to stay overnight.

Plussat: Will be a fantastic hotel....once is finished.

Miinukset: Noisy. You can hear the street and the works happening in the hotel.

Plussat: Room was recently refinished so eveything was new

Miinukset: The room was incredibly noisy. I was facing Hamilton Ave on the 3rd floor of the hotel. It was so loud in my room I could hear conversations happening in normal voice on the street. At 4:00 am noise from the street cleaners started followed by an hour of garbage trucks beeping and clanging. No exaggeration - I might as well have been in the truck with them. If you want a good nights sleep this is not the hotel for you. They have installed the most expensive, exotic toilet money can buy, but couldn't care less about any soundproofing in the room.

Plussat: Convenient location, stylish hotel with well-appointed comfortable rooms. Staff were helpful and they have an SMS Concierge who texts you right after check-in and was prompt to reply to questions and requests.

Miinukset: No tea or hot water in rooms. If you are a coffee drinker you will have a great machine with everything you need. If like me you drink tea you will have to ask. They kindly and quickly provided electric kettle and teabags and 3 mugs. The next day the cleaning staff removed the mugs and when I asked for them back and some additional tea bags, room service arrived with the items and a bill for $34+!! I was not happy with that.

Plussat: Great staff, great location, best restaurant in the world, great view from the 7th floor... i hope to be back in one of the other locations. Room was awesome, i like the separate bathroom and the kitchen counter, the wardrobe...

Miinukset: Cold lift, why and how?

Plussat: Sweet Amenities cool modern vibe

Miinukset: Little bit of poor communication but it was fixed.

Plussat: nice location and delicious food

Miinukset: none

Miinukset: I think I am the only person in the world who paid over $1,000 a night for this hotel! It is convenient and nice, but not worth that cost.

Plussat: Interesting design

Miinukset: N/A

Plussat: Staff were helpful and I enjoyed the personalized butler service. The text questions (Butler sms service) were responded very promptly each time.

Plussat: The Peninsula Creamery is across the street and The Old Pro is a 1 minute walk away. You couldn't be more central to downtown PA.

Miinukset: 1 elevator, but its large because this used to be an old age condo building so they needed to cart the sick and the dead out in stretchers.

Plussat: Very comfortable. We like everything. I will recommend this hotel to my friends

Plussat: The room size was awesome

Miinukset: That it wasn’t a smart TV inside our suite

Plussat: Very comfortable and nice breakfast

Miinukset: A little small for a 1 bedroom King suite

Plussat: Breakfast and reception Clean and neat facility Great staff

Plussat: The room was huge and very accommodating.

Miinukset: None

Plussat: Room was great so was the breakfast in the morning. Staff were very friendly

Miinukset: The pillows looked nice and fluffy but once I laid down they went flat, our room needed new pillows so you don’t get a kink in your neck.

Plussat: Clean, large rooms, everything in good repair, good breakfast, friendly staff.

Plussat: Everything. Great breakfast.

Miinukset: Nothing.

Plussat: The gentleman at the front desk upgraded me to a quieter room once I mentioned I was a light sleeper. They were 100% helpful and accommodating without even being asked. The staff make the property.

Plussat: The cleaness, the room size, the check in process. This is a hotel beats all my expectations during this trip, especially after the big disappointment in the Knight Inn in Monterey

Miinukset: Nothing.

Plussat: The room was comfortable and clean. Loved the breakfast and afternoon delights. Good service just a little more smiles would be nice.

Miinukset: Room to far from front of hotel.

Plussat: The breakfast bar was great.

Miinukset: The person checking us in was a bit overwhelmed. Was not able to familiarize us with everything we needed to know.

Miinukset: heater noise too loud

Plussat: Large, clean and nicely decorated common areas and room. Polite, friendly and helpful staff.

Plussat: It was very comfortable. It was close to the venue we were going to.

Plussat: Evening hours appear to be quite short on restaurant/bar staff. Waited over 30 min before a dinner order was taken. Order was finally taken by the kindly bar attendant “Dave” who appeared to be running the bar and restaurant on his own. This order was taken only after I brought to the attention of the attendants working at the check in counter that we had waited an exceedingly long amount of time for an order to be taken. Instead of helping-they proceeded to ask the “already extremely busy ; “Dave” to take the order. I felt really bad for him. This aspect of the customer service should really be addressed. :-(

Plussat: Spacious room (for me). Comfortable couch for work and rest. Professional, friendly staff. Elegant lobby. Wonderful neighborhood. Cute hauses.

Miinukset: Everything was perfect.

Plussat: New, clean, quiet, well appointed, great staff!

Miinukset: Charged an additional $14 for off-street parking - simply unnecessary. I understand that parking is at a premium, but there's no need to act like a city hotel... this isn't in The City.

Miinukset: Building must be shielded, phone reception spotty in room. Maid service needed prompting. $14/night for ungated parking? Felt like it was the airlines squeezing me for $.

Plussat: The Hotel itself is clean and rooms a nice and clean. Staff is generally friendly and the food is good.

Miinukset: The main problem is the third party booking. I booked our room inadvertently via Book.com which was a big mistake! I paid nearly 80% more than what I would have paid by booking directly with the Hotel. That was an eye opener for me. I'll never ever loon at this scam third party, particularly "book.com".

Plussat: Value for your money size of room

Plussat: The room was clean and quiet. Hot tub and workout gym.

Miinukset: Hot tub water was a bit murky. Neither of the EV charging stations worked.. an engineer came down and was able to get one of them to work. Breakfast is $15 even if you only have 2 eggs.

Plussat: Everything

Plussat: Rooms are large. Shower is great with lots of room.

Miinukset: The elephant that booked the room above me was a bit of a stomper when they walked. The water pressure was way too low, but otherwise a very nice bathroom.

Plussat: clean comfortable rooms and the front desk staff was very friendly and helpful

Plussat: Staff was very professional and accommodating. Great with my very large puppy.

Miinukset: No complaints

Plussat: Check-in was exceptional. Service was excellent. Clerk made me feel welcomed.

Miinukset: N/A

Plussat: Classy. Understated. Luxurious.

Miinukset: Would like fresh towels even with the ego green program.

Miinukset: I was charged $20 to park my car overnight. it would have been nice to know this in advance.

Plussat: The location is great and the room is very clean

Miinukset: No

Plussat: Very well located, close to Standford center and the Palo Alto downtown. Very easy to get around

Plussat: Location to Stanford

Miinukset: Expensive at times

Plussat: The room was a nice size and comfortable beds.

Plussat: The bathroom , with the bath tub and shower, the beds, so comfortable

Plussat: Since I am disabled, hotel employee was so kind to find me a room early. I was to rest and then go the Hospital. I had a nice sandwich served as well as breakfast the next. Great Breakfast but the potatoes were a bit old and cold.

Miinukset: The staff was fantastic. Even when the AC/Heat was not working, the engineer was there in 5 minutes and fixed the problem.

Plussat: Location

Miinukset: No sun at pool

Plussat: Location is great

Miinukset: Lobby under reconstruction

Plussat: Friendly staff, clean rooms, great location.

Miinukset: Leaving

Plussat: Beautiful rooms. Excellent location. Morning coffee and pastries provide in common area on every floor - lovely touch!

Miinukset: Temporary inconvenience- entrance to property currently under construction.

Plussat: The word that comes to mind is accommodating. From the staff, to the rooms the Garden Court was beyond helpful in exceeding our expectations. When we mentioned we were getting married there, they sent a lovely treat to our upgraded room. Beyond happy!

Miinukset: Check in was a very unpleasant experience. I did the booking on line under my name. Then I but guest as Max. The booking showed Max Blank. My sons name last name is not Blank. She wanted a photo Id that showed his name as Max Blank. This went on for 15 m I tied to Get booking to make the change which I did but that took 30m. There was no common since used here or any since. Over all hotel ok have here before which the girl new and I all ready had a room.. Ugh

Plussat: The rooms are spacious and comfortable, and the staff is excellent.

Plussat: It’s nice that the windows can be opened. The location is somewhat centrally located on a main road leading to either downtown Palo Alto or Mountain View.

Miinukset: Older hotel and the room was smelly. A/C was super noisy.

Plussat: Very nice

Miinukset: Bathroom door facing the bed

Plussat: It was very nice, clean and everyone very professional

Miinukset: No complaints

Plussat: Property. Room.

Miinukset: Nothing

Plussat: Location.

Miinukset: I couldn't get wifi in my room, only if I was in the main building so they did move to the main building cause I had to work and needed wifi.

Plussat: The location, room size,guest services

Miinukset: Parking was non existant one night

Plussat: Quiet, comfortable bed, clean, no bad smells. Excellent breakfast. I liked the spotless, white bedding covers.

Miinukset: No

Miinukset: Shitty service. Shitty room. My room was next to a utility closet. I accidentally left my iron in my room and asked them to hold it. No one ever called me back. Will NEVER return.

Plussat: Location and quality

Miinukset: No

Plussat: Great restaurant. Comfortable beds. Monday booking seemed great because it was not crowded.

Miinukset: Jacuzzi was warm. However, when jets were turned on it warmed up. I am use to gym where it is at a hot temperature all the time. Good for the environment which I prefer.

Plussat: friendly staff

Miinukset: the value of the room

Plussat: Friendly service, nice rooms.

Miinukset: N/A

Plussat: Location, friendly staff, smoking patio.

Miinukset: Some kind of dried crap on the bathroom floor, not readily removable.

Plussat: Friendly and helpful staff

Plussat: Great staff, attentive and friendly. The beds were comfortable. The pool was very nice with the flowering vines and the children enjoyed swimming. Very central and there were good food options close by.

Miinukset: The motel seemed busy but the guests seemed to be there just to sleep. The pool wasn’t really used the two nights we stayed except by my family and it seemed unattended, leaves in the bottom of it and dead insects floating atop it. The breakfast was very thoughtful but wasn’t really taken advantage of by most of the guests and seemed as though it had been around for awhile. The comforter had a stain on it that appeared to be makeup foundation. And there was a used face cloth from a previous guest tossed high on a shelf. The cable tv would have moments where it would lag which made watching the NBA finals game frustrating in the final moments.

Plussat: Location

Miinukset: Expensive for a cheap motel

Plussat: The gentleman who checked us in was very friendly and helpful. I was staying here as I had surgery the next day at Stanford. He gave us meal suggestions (ate at The Fish Market). The room was a little warm even though we had the AC unit set at 66. Cold air just blew into the kitchen area not the sleeping area. I would definitely recommend this hotel. Should work out a deal where patients from Stanford get a discount.

Miinukset: AC unit

Miinukset: The breakfast is really simple. There is nothing cooked. Only Cereal, pastry and drinks.

Plussat: A little gem run by a nice family. While the facility is old, it is well kept up and since we wanted to be close to stanford campus while being as affordable as possible---this fit the bill perfectly. Light continental breakfast (instant oatmeals, coffee, tea, milk, cereals) an added benefit. Hope no one reads my positive review so it doesn't fill up too quickly and we can get a room our next trip.

Miinukset: Really was all good

Plussat: It is beautiful and so well taken care of. The staff is interested in it’s clients and are the most helpful staff of anywhere I have ever stayed!

Plussat: We were in Palo Alto for tests at Stanford Medical Center. We chose the hotel because it was one of the only affordable ones close to the medical center. The location is very convenient.

Miinukset: It is very dated and not too clean.

Plussat: The location was near restaurants, a shopping mall, and the Stanford medical center which was the purpose of our visit. The staff were helpful throughout our visit and prior when we called to modify our arrangements.

Miinukset: Our room had a musty smell; the facility and room were outdated; the cost was too high for the quality of the lodging.

Plussat: The hotel staff were very helpful and accommodating. They allowed us to check in early after our long drive, provided accurate driving directions, and good restaurant recommendations.

Miinukset: No negatives about this hotel.

Plussat: the night manager did a great job in weloming us to the hotel

Plussat: Clean & close to Stanford hospital

Miinukset: No

Plussat: The staff was awesome very kind, friendly and professional

Miinukset: No

Plussat: Its so so beautiful! Nicely set up, spacious, Clean!

Miinukset: Bathroom pipes sang all night There was some weird cat in the hall moaning and keeping us up.

Plussat: Great location, comfortable Rm.

Plussat: Location in downtown palo alto and easy parking. Very good little grill, restaurant with Good food, reasonable prices and open late for me, a late arriving dinner guest! Nice interior gardens with stream running through.

Miinukset: Parking was an additional $20/night which i wasnt expecting. I think should be INCLUDED in price of room.

Miinukset: Impossible to sleep . Too noisy because of lift noise And toilet splashing

Miinukset: Mattress was hard

Plussat: Very comfortable and in a great location

Plussat: I am so impressed by the can-do attitude of the staff, it’s clear they want to make your stay enjoyable. The facility is clean and well located, I look forward to staying there again!

Plussat: Comfortable

Miinukset: Breakfast

Miinukset: Our room were close to elevator, you can hear people talking we’re loud, hear kids running around, hard to sleep, close to gym. Finally at around 11pm catch sleep, then it woken us up, loud noise people talking on the hallway, didn’t sleep well, cause the next day, we had to be at Stanford medical center for hushand surgery. Wasn’t happy in most part.

Plussat: Very nice Hotel. Such a Great deal on Christmas Eve and Christmas. I would definitely stay here again.

Miinukset: Loved everything.

Plussat: Staff very helpful. Pretty basic rooms. Comfy bed.

Miinukset: Small room.

Miinukset: You could hear every footstep from person in the room above.

Plussat: I just liked everything about it nothing really negative.

Miinukset: If I had to be picky the fact there wasn't many movies on the tv but everything is HD so how can I really complain?

Plussat: It was quiet and I really liked the “American motel” type experience!

Plussat: Great staff, location, breakfast.

Miinukset: It was VERY NOISY because of traffic at el Camino rd. You're not able to sleep since 5-5.30am...

Plussat: The rooms were clean and cozy. I would stay there again.

Plussat: It was in a pretty good location since it does have a Palo Alto address and is right on El Camino Real. But, it is not right in the heart of Palo Alto near downtown or Stanford. They do offer a free bag of chips and free water (Kirkland brand) in the room. And, there is a coffee maker if you need it.

Miinukset: EVERYTHING! This is a total "bait and switch". The website presents a cute, quaint hotel both through the photography/logo and language that is used. It is anything but. I looked in the closet and saw an old, used "Days Inn" paper cup (why has the closet not been cleaned out!!!), and it made sense. This must be a former Days Inn. The rooms are motel-style where they open into a parking lot. They feature a weak chain for the door. I was 1,000% disappointed, especially for the price. The website said, "our continually updated, one of a kind guest rooms feature plush beds, modern bathrooms, and a full array of amenities." This place is nothing like that description. It is not at all updated. It was formerly a Days Inn, and it looks like an old, out-of-date Days Inn that would be better in a low-end neighborhood not Palo Alto. The only good thing about the room is that it had a large flat screen TV with Dish Network. And, there is free wi-fi. The beds have no headboards, the pillows are bad, the bedspreads have stains, the lamp shades were cracked and showing yellow water stains, the furniture is way out of date, the hangers were old, the room is super small (had to put the luggage rack in front of the entry door to have room). The bathroom is bad – the door didn’t even close all of the way. The towels are like loofah sponges - very thin and really rough. I noticed wear spots on the carpets and the walls were dinged and nicked. And, sadly we paid $238/night - $270+ with taxes/fees (based on the language and imagery on their website). It is really bad. I would AVOID this hotel like the plague unless they offer a super, super low rate. The lady at the desk claimed that they were renovating (I saw no evidence). I highly recommend you wait until the renovations are done and then give it a try (but, only once you have photo confirmation of the end result). If their renovations live up to the website imagery and language (and price), then this will eventually be a fine local hotel. But, right now, it is not good at all. The lobby features tired wood paneling and very tacky decorations. And, they offer a "grab and go" breakfast, but it is super basic with plastic packaged muffins and danish. I highly recommend you avoid this hotel!!

Plussat: I have seen a lot of negative reviews and I have to say they're false. the room was great and modern, and a room like this at a bigger hotel is twice as expensive. The wifi was super fast, and the AC worked perfectly, and the bathroom/shower were great. I would absolutely stay here again. Bed and pillows were very comfy, and the room itself had a very warm and inviting feel to it. they had complimentary snacks and the room and bathroom were very clean. The customer service was also amazing and the young lady at the desk was very nice and accommodating. 100% recommend.

Plussat: Fantastic location cozy little outdoor patio easy access to clean rooms.

Miinukset: Could have been a little bit more personal maybe.

Plussat: big tv

Miinukset: too small no frig

Plussat: The staff was very courteous. The room was interestingly modern, and seemed very clean. I liked the landscaping and outdoor seating area.

Miinukset: I wish there had been a refrigerator, or that the ice was easier to get. (I have a special diet and usually travel with food.) The walls are relatively thin, but the hotel provides earplugs.

Plussat: The staff, especially Juno, was very friendly. She checked us in early and was very accommodating. We also loved the patio at night and the vibe of the hotel.

Miinukset: There isn't much around the hotel. You have to taxi or Uber into downtown or the stadium.

Plussat: It was pet friendly.

Miinukset: It was a little pricey for what was offered.

Plussat: The food and bar scene - wonderful!

Miinukset: Torn weatherstrip on bottom of my room door which opens directly outdoors. HARD bed - platform style, no box spring, only a top mattress. Small room made me go to the fitness center ASAP after waking up, just to decompress from hard bed & small room.

Plussat: The style of the room was done well.

Miinukset: My car was damaged overnight in the parking lot. It is a high traffic area and the hotel have no camera's. Free parking is great but not if they don't take any precautions for your vehicle. The room was too small and there was no desk to work on at all

Plussat: The location, the breakfast was great and the room was clean

Miinukset: The room is way too small and the lighting is poor. We did not get the bed we requested when we booked the rooom

Plussat: Simple clean rooms, that are very comfortable but nothing extra. Lovely indoor / outdoor facilities with fire pit and wine bar.

Plussat: The location

Miinukset: The layout of the room. No counter space in bathroom Very small.

Plussat: Easy parking. Nice outdoor spaces. Clean.

Plussat: Good property in a Great Location. Need an Ice Machine near rooms - only one is at Reception...

Miinukset: Bait & Switch room rates - advertise weekend rate - charge more on Thursday...

Plussat: Convenient location, close to Stanford Hospital, easy access from parking lot, WiFi provided

Miinukset: I found strong unpleasant odor in the first room, probably strong cologne or spray something. Tried to take a late afternoon nap but got mild headache and bothered by odor. Gave up. Went over to the office. They moved me to another room. Better...odor free. However, no clock so I had to move clock from 1st room to there. No baggage rack so I had to move rack from 1st room. The 2nd room computer/desk chair was broken...left arm missing and back reclines too far. Very uncomfortable. However, mattress and pillows were quite comfortable. The price was a little bit too high.

Plussat: Comfortable bed, I was well rested. Shower pressure was relaxing and refreshing. Cleanliness and room temperature was awesome. Will stay again.

Miinukset: Nothing it was as expected on the website.

Plussat: Super, super clean. Friendly staff. Modern rooms.

Plussat: Close to Stanford

Miinukset: The lack of tv channels

Plussat: Good location, cozy room,

Miinukset: Noisy sometimes

Plussat: Well furnished and clean room. Staff were very friendly, upgraded our room for free and when we asked, gave us a room furthest from the road. Good continental breakfast, although there are only a few tables so breakfast may have to be taken to the room.

Plussat: Lication

Miinukset: Restroom space and door space. Breakfast poor selection and not sure if items are kept frozen.

Plussat: Bed was very comfortable

Miinukset: Computer down at check in so took a long time to check us in

Plussat: Good value in an expensive neighborhood. Well maintained and clean room. Well stocked with water and a couple of granola bars which I greatly appreciated!

Miinukset: Beds were a little soft for me. Walls were thin - so I could hear the neighbors quite clearly. Generally they were all very quiet, but I was woken earlier than I'd hoped both days.

Miinukset: IT WAS RAINING VERY HARD. the TV DIDN'T WORK WHEN I TRIED TO CALL THE OFFICE THE PHONE WAS BROKEN.I WOULD HAVE SOAKED WALKING TO THE OFFICE. WOOD MOLDING ON THE DOOR CHAIN WAS CRACKED LIKE SOMEONE KICKED THE DOOR IN. WE SLEPT WITH A CHAIR AGAINST THE DOOR

Plussat: The manager was especially courteous. The motor lodge is old and not much to look at from the outside but he showed me the rooms which were updated, clean, and big. He said if I and my daughter didn’t like them he’d let me cancel. Instead I stayed both nights and we both were happy. The breakfast was continental but fine.

Miinukset: Need to put new curtains in the lobby.

Plussat: The room looked as though it was newly renovated with nice furniture and nice bathroom fixtures.

Miinukset: The renovations continued in the parking lot with lots of trash and debris piled up. There were three locks on the door, two of which were broken. The deadbolt did not fit into the other side and the chain lock was put on upside down. Coffee was bad.

Plussat: location - it is in the heart of Palo Alto & easy access to CalTrains, walking, downtown. Liked the Wine night and breakfast bar and fruit all day long. Coffee is very good and I am picky.

Miinukset: The room are quite small but quite clean. Would stay there again.

Plussat: great location, very clean, welcoming and friendly staff, good breakfast

Miinukset: size of the room, a bit too cramped.

Plussat: Very nice hotel in the center of Palo Alto. Attention to small details, helpful staff and complimentary nespresso coffee and wine tasting in the evening. Small, but delicious breakfast.

Plussat: Perfect location near Caltrain Palo alto Sta. Walking distance to Palo alto downtown and Stanford Unv. Many good restaurants, coffees, supermarket nearby. Maybe the best place to stay in US.

Plussat: Staff is super nice and helpful

Miinukset: Rooms are kind of small

Miinukset: No parking, accidental charges on bank card

Plussat: I found the staff to be incredibly kind and helpful. I was also highly impressed by their breakfast offerings - Odwalla juice, lots of pastries, hard boiled eggs, bagels, deli meat and cheese, hot cereal, coffee, and espresso.

Miinukset: Parking at 5pm on a friday afternoon was beyond frustrating. I circled for 30 min. to get a spot 3 blocks away. I actually moved my car at 11pm to a spot in the public lot next to the hotel. Our TV also did not work in our room.

Miinukset: More a student sleepover than a three Star hotel. The bathroom even has no doors no privacy at all. Ridicoulous.

Plussat: The front desk staff were so friendly and helpful. The young lady working the front desk was so helpful and she did a great job with setting up breakfast

Plussat: Great location

Miinukset: the room is tiny

Plussat: Very well located in DT Palo Alto. Like a boutique Euro inn.

Miinukset: Shower water temp could not be adjusted to a cooler temp - it was a hot day and I wanted a cool shower. No on-site parking. There is a city lot next door but limited to 2 hour stays.

Plussat: I loved the European ambiance! The room was clean and very delightful. My niece enjoyed writing on the dry erase wall! I will definitely stay there on my next visit to Stanford University.

Miinukset: basic breakfast, very expensive for a motel

Plussat: Blazing fast wifi! Big room with great facilities. Massively exceeded my expectations.

Miinukset: Price was astronomical, but that's the going rate for lodging in that area.

Plussat: It was very clean and it was obvious they were actively remodeling and it was very nicely decorated..

Miinukset: I travel a to. And honestly I realize that hotel beds are not the best, however I honestly looked to check if I wasn't actually sleeping on a boxed spring that is how bad it was .. Worst ever!! And usually when a mattress totally sucks you can position your pillows to help. Well that only works if your pillows aren't the size of throw pillows the small kind and hard as a rock flat.. In retrospect they were probably sold as a matching set with those bedrock beds..

Plussat: Location! Comfortable. Water pressure great in the shower!~ And the ice maker worked, yea!

Miinukset: Front desk dude was a tad grumpy...and the breakfast seems limited. Coffee would be good. All of the hotels need to get rid of those plastic trash creators that are single use, what a mess, and sucky coffee. How about just in the front office?

Plussat: Easy parking. Quiet.

Miinukset: Musty smell in room

Plussat: Great location in relation to Stanford

Plussat: Staff was very nice, and it was clean.

Miinukset: I thought it was closer to the university than what it was.

Plussat: The staff were very friendly and helpful. The 2 bedroom suite was such a great room for the price!

Miinukset: Room was a bit dated, but that’s not even worth questioning staying here or not when you look at the value, location and awesomely pleasant staff!

Plussat: I love the two room suites. They are two bedrooms and a small kitchen area for a price that cannot be beat. The hotel overall is a good deal and close to lots of good food. The outside is undergoing upgrades but the rooms are clean and quiet and spacious.

Miinukset: The pillows are small and the water pressure in the shower was not awesome. I'm not sure if the water issue is due to city usage restrictions or not, but my water was cold by the end.

Miinukset: Breakfast had no options

Plussat: The soft beds and the silent shower and silent toilet flush

Miinukset: I enjoyed my stay

Plussat: Non-smoking room with water/juice and pastries.

Miinukset: Toilet was low.

Plussat: Close to Stanford

Miinukset: no

Plussat: Great price, location, free parking, nice staff, accommodating staff, safe feeling, quiet.

Miinukset: A little outdated, but for the price it didnt matter.

Plussat: Great location; poor management.

Miinukset: 3 plugs didn't work.Shower diverter was complex;not marked with directions.Sticker faded to illegibility.Staff said it was "just fine the other day".TV wasn't working and staff said someone would be sent to look at it, but never showed. Staff poor

Plussat: We have been going there since 2006 and like the consistency of service and room.

Miinukset: Nope! Wonky survey, I'm not from Norwalk, Connecticut by a long stretch!

Plussat: Location to Stanford hospital was OK. Room was very clean and what minor interaction with staff was good. Restaurant recommended, Cobee's, was excellent. Overall very pleasant stay.

Miinukset: Noisy air conditioner.

Miinukset:  

Plussat: Quietness!

Miinukset: Had trouble with turning on shower.

Plussat: It was clean and quite as well as close to Stanford.

Miinukset: Not enough coffee or larger coffee maker and there was none available at the front desk

Plussat: NICE HOTEL NEVER SEEN. VERY CLEAN AND GOOD LOCATIONS. THANKS.

Miinukset: NONE

Plussat: I thought it was so cute that when I walked into the room, they had bottled water and fruit punch and juice along with danishes at the coffee station. What a nice touch!

Miinukset: The only downside was the draperies were in disrepair and the guy from the desk had to bring paper clips in order to secure them together. Other than that no complaints

Plussat: Didn't have the breakfast

Miinukset: Electrical outlets did not work

Plussat: Ground level convenient to parking. Convenient tp PA hospital for VA

Miinukset: O ;logged on the the hotel web site and notice Priceling was showing a $75 rate, while I paid $95 thru Booking.com. Note a good reference for Booking .com

Plussat: The flat screen tv was about the best thing there. However, it was inconvenient to have to use two controls for the tv. One control was to change channels, the other control was for the power and volume.

Miinukset: Our towels were stained/dirty, pretty thin and worn out.

Plussat: Rooms were immaculate. Locally owned by people who obviously care about the comfort of their visitors. Housekeeping clearly took pride in their work.

Plussat: location,easy to get to.quiet.

Miinukset: small rooms.i didnt like the bed and found the pillows to be uncomfortable.stains on the blanket above the bed sheets.