Be Grand Resort Bohol

The staff did exceptionally well, however, I felt they had limited authority to make even the smallest decisions. I had to wait until they spoke to someone higher and when I was given an answer it was not complete and they had to get back with me again later. Otherwise, they were friendly and very helpful.

Our rooms were not fixed. Room 420 had a musty smell and room 418 had a leaky shower room. I asked for a rental car and I was given a car that was old. I expected a newer car from a first class resort.

The place is clean and its staffs are wonderful. They’ve attended immediately of the guests request and need. They’re so polite and helpful in many ways. The swimming pool areas are exceptionally clean!

The beach area is not what I’m expecting in Panglao Beaches.

The rooms and facility were very clean, and the promptness was excellent. It was hard to get through for Room service. The Staff was great except for the Reception desk, one person need to be replaced!

I didn't like the seafood buffet that cost me an astronomical amount for the quality of the food. Some of the seafood was very old, dead crabs, dead mussels that were so old that the mussels became pasty, as well as the crabs meat, the only thing that was fresh was the shrimp and a fish whose eyes were not sunkened in, I selected that one fish. It was pathetic. I ordered some Bufallo wings on the first day of my arrival at the Bridge that was so old the meat was dark and old, I complained the to manger and nothing happened. By the way, I was the only one at the seafood Buffet that night, the only one stupid enough to pay such a high price thinking it would be a great time. It was the worst in my entire life I had ever seen !

The rooms are spacious.

The coffee mug inside the room was dirty. Upon coming in, the toilet was not cleaned / flushed properly which I immediately highlighted yo the staff who helped us with our luggage.