Mercure Paris Gare Montparnasse

The room was clean and hotel staffs were friendly and really helpful. The location of the hotel was great, within a 5 minutes walk from multiple public transport stations. The neighbourhood was safe to roam around any time of the day.

The speed of the service. Calls to operator and room service were mostly unanswered. I had to come down to the lobby to put in request to the room. On the plus note, hotel staffs were attentive and offered great service.

The location, the comfortable beds, the breakfast.

Invisible reception - no notice, no desk turned out to be a girl in jeans on her computer. Seating area with all the charm of a poor quality second hand shop. The whole set-up made us feel uncomfortable and out of place. Standard room with a bath too small to use and dangerous - no hand holds and not even the possibility of using the edge of the bath to get up, because of the fixed shower screen. Dangerous as a shower because you have to step over the bath edge onto a wet slope, because of the fixed shower screen. So 2 health and safety violations in one unit. No towel rails and no hot radiator and yet the fatuous notice about reusing towels. How do you dry them? No hooks for wet coats. Just 1 hook for a dressing gown. Room let for 2 but only 1 comfortable chair. No toiletries in the bathroom, not even soap. We were moved to a Prestige room because of the dangerous shower. This so-called Prestige room had less storage than the Standard and a toilet in the bathroom whereas the Standard room had better storage and a separate toilet. The Prestige room had a Nespresso machine but the coffee and paper cups were not replaced because the maid didn't have any replacements. Dressing gowns and slippers only in Prestige rooms - and this in a hotel that believes it is 4 star. The bedside tables were tiny round tables, too small and without storage. The only other table was also small and round and inadequate. I pity anyone who has to work or eat on the table. Every sign of poor management and of no attempt to think of what a couple need for comfort or utility. The designer should never be used in another hotel. Altogether a very badly thought-out and run hotel. Avoid.