Ibis Paris Tour Eiffel Cambronne 15Ème

Location was great Staff at breakfast was friendly Comfortable sleep

Bathrooms are way too small to even turn around in Very overpriced for what is provided No amenities like tea/coffee provided in the rooms Rooms are so tiny and cramped

Good location

Staff were rude and unhelpful. Maid entered room 3 times over 3 mornings even though do not disturb sign was on the door even walking in while we were in bed on one occasion. Had to get key card to room reactivated at least 5 times over the 2 night stay

The hotel converted our room to suite room

Hotel should report lost baggages to us coming from the airport. They did not inform us that our strolled was sent by the airline to the hotel. Breakfast is the same everyday., which is not appetizing. No one answers the phone in the reception.

This was the worse hotel experience ever.

I am very displeased with the quality and service provided during my stay at this Ibis. To start, I booked this hotel because the description indicated “the new ibis room” to celebrate my eighth wedding anniversary. To my surprise it was completely the contrary. When we arrived at the hotel, I asked the receptionist to confirm my specific room requests (indicated above and below). The individual had us wait for about 30 minutes because allegedly his manager was confirming that the room was in order. When we arrived to the room, it was very displeasing to my wife and to myself for the following reasons: 1. The hallway floor had old carpet with noticeable large stains. Clearly not maintained. 2. The room itself was one of the worst maintained hotel room I have ever stayed. Old floor, walls, cabinets sidings and window paint were peeling off. The bathroom walls, bathtub and in sink all had mold. 3. There is no room service. I dialed more than 5 times to the receptionist with no response. 4. No iron available. It was a siege to validate the door card for access to the only room with an iron. One afternoon, I went to the receptionist three times because the receptionist was unable to successfully validate the card. I regret spending my anniversary under these harsh conditions and I will never again stay at this hotel nor will we ever recommend others to stay here as well. Further and for the above reasons, I would like to officially request compensation and your attention to remediate this situation and halt the false advertisement of a “new ibis room.”