The Linden Suites

Complete disappointment and disaster

Staff were friendly but poorly trained. Buffet was good but very limited. Definitely not worth paying extra for.

I stayed at this hotel years ago, so I didn't hesitate to book a room there. I've tried all their rooms. I've stayed in their 1, 2 and 3 bedrooms for days at a time sometimes. When in Manila, I would normally stay at the Peninsula, Shangri-la or Crowne Plaza, sometimes for a few days; other times for a couple of months. I was looking for a hotel with an indoor pool and I thought the Linden would be perfect from what I remembered. This stay was a complete disappointment and disaster. There were cockroaches on the wall & floor in the room when we woke up the next morning. The toilet was situated right by the door, so when someone opens the door, it would hit you. The night stands were bed level and very close to the bed. When you turned to your side, you would hit the sharp edges of it. The buffet was very limited and the servers had to be flagged down for the simplest thing like coffee or water. No one approached us the whole time we were having breakfast. The floor was slippery and therefore, posed a danger. Service was lacking throughout the hotel and indifferent. We requested turn down service and it was never provided. You don't get value for your money and sad to say, I'll never stay at this hotel again. The service and the hotel was like night and day from what it used to be. It has gone down considerably.