Pasig hotellia

Plussat: I love how clean the place is. I booked an average standard room but it is so clean and cozy, you could not ask for more. The downside is the pillows as they gave you one pillow per person . Fluffy but not enough to support your neck. The good thing is that they provide you with a clean set of robes which you can use as an added pillow. Also, they provide the best bath soap ever! It smells so nice and it has oatmeal too which is really good for scrubbing. No Hotel Soap can beat that! The breakfast is awesome as well. Its buffet style with lots of varieties from your regular Silog to Continental Style, they have it. What makes me excited is their dessert section that offers unlimited Yogurt!. They also have the regular fruit section, Cereals, Bread section with 3 spreads; cocojam, peanut butter and strawberry preserve. Brewed Coffee is good too but do not expect a starbucks level type of coffee. All in all, we had a fantastic staycation, thanks to the wonderful hospitality of Jinjiang Inn.

Miinukset: When you order food and have it sent to your room, the food is packed on a regular paper box container, they do not provide plates and its missing the utensils. It made me call the Inn's restaurant and let them know about it. I did get my utensils right away so this is nothing big. The Bangsilog is to die for! Its really good. The rice is so garlic-ky and fluffy which make me wonder how did they do it and the fish is mouthwateringly delicious. Its tasty with a hint of spicy vinegar taste coming from its marinade.

Plussat: very helpful staffs. theyre really nice including the security personnel in front of the hotel. and the breakfast buffet was very satisfactory. ☺️ i like the bath robe also they provided

Miinukset: dusty under the bed when one of my night creams rolled under the bed and near the side tables. but its ok. the AC is cool enough but it will take a while. the room is a little bit dim

Plussat: The overall staff of the hotel are very courteous & friendly. It is a USER friendly hotel which is very central to most of my activities. Thanks

Miinukset: The food quality in the Horizon Restaurant is just average except the Boneless Milkfish, Omelette & vegetables. Thanks

Plussat: staff re attentive, and its well maintained

Miinukset: n/a

Plussat: Restaurant was terrible..terrible services..food was good but the services was like out of service huh...no cleanliness no waiters available to serve you a good food...better to put some music inside to turn on the lights etc...really its like eating inside a cemetry huh..dead bodies huh...except this everything was outstanding..

Miinukset: Restaurant...needs more energy and active waiters

Plussat: I love everything about the place!

Miinukset: Nothing. :)

Plussat: Everything from the staff , the room, location and breakfast buffest simply excellent.

Miinukset: None

Plussat: Everything was nice and considering the price, they actually offer more than the typical hotels. Eg. Bathrobe, slippers, safe. Breakfast was a delight as well. Unli bacon for you.

Miinukset: Not much. I guess the elevator was a bit work specially if you are on the 7th floor. There's one elevator for that floor only and sometimes it get stuck. But not really much of an issue.

Plussat: The room was clean, big and comfortable, complete with basic amenities. Staff were very nice and helpful. The buffet was okay. I wasn't expecting so much, but I was really pleasantly surprised. Big value for money! Thank you!

Miinukset: The aircon was leaking but we were upgraded to a family room which was really nice.

Plussat: The location, room amenities

Miinukset: The Chinese guests! They were noisy and shouting along corridors even late at night!

Plussat: Great gym

Miinukset: Ac is way too cold

Plussat: Excellent staff.

Miinukset: Shower flooded the entire bathroom. Air conditioner leaked all over the foyer. Wet marble floors made it very dangerous for my 70 year old mother. I should be refunded $76.99 x 2 nights.($153.98) There were 2 prices-$192.18 and $269.17, same room description for an executive suite. Breakfast would have cost about $20 per person, so for 4 people about $80. I booked the $269.17 per night room. But no breakfast. This is false advertising. No explanation.

Plussat: The customer service is impeccable.

Miinukset: I went to breakfast three times during my stay. The buffet (breakfast) was as a whole just fine. The only thing that d . isappointed me was the fact that pancakes and waffles were made in advance and put out on the serving line under a heat lamp. It only takes a few minutes for pancakes and waffles to turn cold and become solid (hard). They should be made to order, just like omelets (which were perfect by the way)

Plussat: The room is quite big and clean. Good for family. We loved staying here. Kudos for having a filtered water!

Plussat: Loved the location, very accessible to malls. Also, the check-in person (Mark) was very nice. Love that the place is pet-friendly. Staff always had a smile when seeing us.

Miinukset: Not sure if this is still possible, given the location, would have been perfect if there is an outdoor pool, even a small one. Also, if the TVs could be converted to Smart TVs, perfect for staycationers.

Plussat: The apartment was amazing, we were living like Kardashians! 3 bedrooms all spacious and with large bathrooms. Nothing was too much trouble for the staff.

Plussat: big space and complete kitchen facility

Plussat: A huge property and complete with everything that we need as a family. We were given the 25th floor with 3 bedrooms. The master bedroom has an ensuite bathroom, bath tub with glass window over looking the city view. Podium is just 5 mins walk from the hotel. A luxurious mall with lots of place to eat. Very clean and staff are super nice. I highly recommend this impressive Hotel.

Miinukset: There was no dishwashing machine tablets.

Plussat: Too bad, it was just a short stay for my friend's wedding. Loved everything. Our room is so spacious, neat and cozy.

Plussat: Staff are friendly and accomodating

Miinukset: Took a little longer to finalize the receipt. Charges from the third party booking sites are not matching with the hotel. it caused discrepancies in amount that should be spent versus the actual receipt.

Plussat: We love the 3-Br suite

Miinukset: The breakfast choices were limited and the Resto itself was cramped. It was disappointing! Also the Hotel wasn’t generous with late check-outs. I had to plead to be allowed to stay until 1pm when other hotels would usually allow til 2pm! The toiletries, towels and slippers in the suite were not sufficient. There was not even a bathrobe provided.

Plussat: Location was superb! Numerous malls around the area - one even right in front of the property. Breakfast was good. Food was delicious but would appreciate more variety. We loved the service! We were celebrating our anniversary and the staff went the extra mile to ensure that we enjoyed our stay.

Miinukset: Check in and check out process was a bit tedious. The staff at the front desk kept changing and were either always busy or undermanned.

Miinukset: Smell in the lobby

Plussat: Service was stellar (as during our past two stays!), breakfast choices were more than adequate (we enjoyed the homemade peanut butter, hazelnut, and custard spreads for the bread!), corridors were open and comfortable, and food and service at 22 Prime were excellent! The very nice Podium Mall (with almost everything, including a supermarket!) was just across the street.

Miinukset: The window of the room we got this time faced a wall (unlike our two previous stays), so we couldn't really see what the weather was like. (The good part about this was that we somehow slept longer and better during the night, so it was not a really bad thing.)

Plussat: The room are clean and very comfortable bed, perfect for the family. Great service, very polite and accommodating staff. Good buffet breakfast. They will make an effort for birthday celebration and provide a cake. Definitely one of the best hotel for staycation.

Miinukset: The water from the pool is cold, you make it a bit warmer especially for kids. Not enough chairs in the lobby.

Plussat: We liked how big the room is. Just perfect for a family trip. The kitchen was well equipped. The staff were friendly and helpful.

Miinukset: Room - the beds were on the harder side though sheets and pillows were comfortable - the main bedroom does not cool as much as the rest of the rooms. We had to keep the door open to let the cool air from the common in, otherwise the room will be too warm Bath - the tub faucet does not have hot water (it was only hardly warm, so water cools down quickly) Buffet breakfast was a bit underwhelming. Hotel rates can still be competitive compared to other Asian hotels with similar rating and facilities.

Plussat: The hotel staff were very accommodating and granted our request for a simple birthday banner for our daughter's 7th birthday. They also got us a free cake and some balloons.

Miinukset: The aircon in our room didn't cool that much even if we tried to adjust it.

Plussat: Perfect location. Opposite The Podium with Megamall nearby.

Miinukset: The building is slightly old and the indoor pool is rather small.

Plussat: courteous staff clean room quiet near medical city hosp and malls

Miinukset: nothing

Plussat: The food, staff and the location

Miinukset: There were molds around the light bulb near the cabinet

Plussat: Everything was perfect. They were able to fulfill all requests for me and my partner's anniversary. Decorations, hospitality and considerations - all fantastic.

Plussat: Bidet!!! Smoking area! Friendly and helpful staff!

Miinukset: Gym and spa is in the other building.

Plussat: The rooms have everything you need - water, coffee, tea, ironing board, slippers etc. the staff are very friendly and helpful.

Miinukset: The rooms are starting to show their age. The mattress I was on had a sag to it.

Plussat: Location next to a large mall

Miinukset: Bathroom needs new caulking

Plussat: Good location of the hotel - within Ortigas Center

Miinukset: The lobby is quite small and not impressive.

Plussat: Staff was quite friendly

Miinukset: NO ICE MACHINES

Miinukset: the buffet was crowded and had a long wait

Plussat: Very central location, amazing breakfast spread, very well natured and helpful staff...!!!

Plussat: Servics

Miinukset: None so fae

Plussat: nothing????????

Miinukset: The booking reservation not too clear theres confusion on site. Disappointed

Miinukset: No cable, netflix and you tube connection. Poor wifi. Local channel (gma 7 is blurred) and all other channels

Plussat: Breakfast is good. Happy tummy for kids:)

Miinukset: I like the main attraction especially the sauna and hot herbal pool (jasmine pool). It is Super relaxing.

Plussat: The breakfast buffet foods are good.

Miinukset: *Wifi signal is slow. *Aircon inside the room is not that cold.

Plussat: Helpful courteous staff, bfast buffet is great, clean facility

Miinukset: Wifi doesn't work, no internet connection.

Plussat: The food was great

Miinukset: the safe box has no battery and we were offered to use a key instead of a password. the refrigerator did not even chilled the drinks we bought outside. we still have to pay for the entrance of our kids at the spa, it should have been included in the bill because the pool is part of the amenities of the hotel.

Plussat: The pool and the room

Plussat: Stuff so friendly and nice

Miinukset: Not quite really

Plussat: XSS

Miinukset: XSS

Plussat: NICE

Miinukset: NICE

Plussat: The staff friendliness

Miinukset: The dated condition of the bathrooms and linens. There were holes in the linens. Bathroom shower handles falling from the wall. The carpet needs shampooing and the couch needs cleaning.

Plussat: Very comfortable place.

Miinukset: None

Plussat: Staff very friendly and helpful

Miinukset: Furnitures outdated. The card slot for the elevator not working, needs updating.

Plussat: Accessible and affordable

Miinukset: About the smoking violation i hope it can lower the violation penalty for that

Plussat: rooms are clean and well appointed. gym is good door staff and security always cheerful

Miinukset: checking in and out is painfully archaic. Staff are so dull on reception. Gym staff greedy to finish earlier than 10pm

Plussat: no breakfast for me

Miinukset: the gym

Plussat: The room is clean & clear

Miinukset: They do check-in work is too slow

Plussat: The facilities.. gym, sauna, indoor swimming pool, etc.

Miinukset: Parking area..

Plussat: Cant think of any now

Miinukset: THe bed is itchy The toilet has lots of hair The couch is also itchy the plates and utensils are dirty

Plussat: I like the value for the money. Huge and spacious suite rooms for very affordable price

Miinukset: The other staffs were nice except for that guy in the swimming area. He did not even bothered to greet us and was frowning during our whole stay at the indoor pool. I said sorry multiple times when I mistakenly entered the area with mh slippers on but he did not respond at all so we felt a bit unwelcomed there. But overall the other staffs were nice and courteous.

Plussat: The breakfast buffet

Miinukset: The room and parts of the hotel are in dire need of renovation. On a separate occasion I stayed there there was a big cockroach. The bathroom is soooo old. Yuck There was also leftover used soap from the previous guest. The room had a funky smell. Response to your requests are not met. I asked for some tissue rolls for example and they never responded. I called about wifi problems since I had none for 80 percent of the time I stayed there, and no response.

Plussat: clean and the staff are very helpful and close to everything

Miinukset: i had the 2 bedroom unit and during my stay need to pay 500 pesos each day for the other vehicle because only one is allowed for parking. i stayed 4 days and 3 nights

Plussat: The staff was incredible, we enjoyed the breakfast buffet

Plussat: The bed and the living spaces

Miinukset: No paper cups in the gym and towels?

Plussat: Quality for money and convenient location. The one bedroom unit was really spacious for 3 persons. The staff assisting us for check out were all nice and accommodating.

Miinukset: It took hours before they delivered our things to our room. Only when we went back to the lobby to fetch the bags ourselves that they offered to bring it up to the room with us. Also, there was no air-conditioning in the corridors. It was so hot when waiting for the elevators.

Plussat: Big room for a suite.

Miinukset: It really smells old. Even the rooms, though nice, smells dusty and old.

Plussat: Clean, nice and kind staff, enough space for suite, nice breakfast

Miinukset: They wanted to charge 1 night stay amount on booking.com for only 2 hours late check out request even if i had a baby (5000 PHP) No exceptional help they supported The bathrooms are too old in the suite, kind of very low level quality and old fashioned

Plussat: Employees are very helful

Miinukset: None

Plussat: great place

Miinukset: none

Miinukset: height of the building

Plussat: The staff was warm and accommodating. Room was cozy and clean

Plussat: The Hotel staff is friendly & helpful, the room is comfortable, overall is good enough for business trip traveler.

Miinukset: The breakfast can be improved further, ex, the variety of food & provide the egg station.

Plussat: Near to the meeting venue.

Miinukset: The property did not answer my two inquiries sent via booking.com app.

Plussat: It had a good selection

Miinukset: Didn't like the cheese too much.

Plussat: Bed was comfy

Miinukset: Seemed pricier than I thought it would be

Plussat: Good staff & cleanliness

Miinukset: Nothing

Plussat: Location perfect for me. Couldn't fault anything to do with service, cleanliness or comfort. Fulfilled all expectations.

Plussat: Location

Miinukset: House Keeping had to be called. No clean for 2 days Excuses made By staff . That should of been standard.

Plussat: The staff in the hotel were very attentive and friendly

Miinukset: The bathroom could have been better cleaned

Plussat: The room was comfortable and it very look nice.

Miinukset: Only the taste of the food, but the ambiance of the hotel was very nice and clean.

Plussat: i like the room, the helpful staff, the lobby girls, the manager - - everything except for the lack of ashtray in a smoking room, and the porn set immediately on the tv

Miinukset: there was no ashtray but that's all right. no big deal; there was porn on tv - - they should not assume customers are there for sexual pleasure only

Plussat: I like the breakfast very much!

Plussat: Location, customer service was excellent, and the cleanliness of the rooms and hotel facilities.

Miinukset: I don’t really have a negative thing to say about my experience here!

Plussat: Beds and pillows a bit too soft

Miinukset: Access hours to mall a bit too late

Plussat: Feels like 1992

Miinukset: Old and just really smelly. It’s smells bad everywhere.

Plussat: The staff were professional and courteous to you every need. It also doesn't hurt that you are an IHG member so kudos for the rewards program.

Miinukset: While I got an updated room - it really needs to be updated. The wallpapers are old and musty. The AC is barely functioning and dated.

Plussat: Close to the mall.

Miinukset: What i did not like to my first hours of stay was that the toilet bowl was clogged and the poof could not get through it. I just used the garbage can to aid it to sink in. Though I called the front desk attention and maintenance was sent.

Plussat: The location within the mall itself accessible for everything and friendly staff

Miinukset: The buffet breakfast they couldn’t charge it to your room if you have a guest with you and if you came 30mins before they closed there’s no more food to choice, even for a pancake they don’t have butter...pancake without a butter??

Plussat: The staff were super friendly

Plussat: Accessibility

Miinukset: I booked for a suite so i was expecting it to have the amenities of a suite. The ac did not work well on a hot summer night.

Plussat: My family is a regular customer of the hotel. We always come back because its central to everything, comfortable and clean. Sheets are always crisp. Their breakfast is very nice, with my favourite congee and taho (warm liquid soy/tofu drink with tapioca and vanilla). We will return.

Miinukset: Although still functional, the place starts to date a bit. I still like to stay here though because this hotel has an indoor connection to a big mall Robinsons Galleria where everything you need is all there. You are safe indoors, no need to catch a taxi or hire transport to go shopping. Very convenient.

Plussat: receptionist are very accommodating,quick to respond to our needs... staff are very courteous.. the room is very spacious,clean and smells new change of linens .(i am very particular to bedbugs),and.comfortable beds... Near to Robinson's Mall there 's pathway connecting to mall.. excellent location

Miinukset: nothing...

Plussat: Holiday Inn quality, the fact that I have seen the same workers for the last 10yrs I have been staying at this Holiday Inn Galleria (only hotel I stay at when in Manila) Thanks to hotel employee for always taking care of our luggage, nice pool

Miinukset: Can't think of anything We disliked.....

Plussat: Staff are amazing, very courteous and helpful.

Miinukset: The hotel is too old already, for the rate they're charging they should renovate the property.

Plussat: Friendly staff

Miinukset: All good

Plussat: The staff were amazing..front desk especially..during the check in the young lady tried to accomdate me in a smoking room but unfortunately it wasnt available but she did her best..the young men with glasses also was professional upon check out..and moreover the HSK lady with eyeglasses she is so friendly...sorry i dont remember the names but the staff over there were extremely outstanding...i will see you shortly a month..well recommended..keep it up

Miinukset: Smoking rooms are limited Tv channels also

Plussat: The main thing I like about Richmonde is the staff & convenience. The staff makes me feel comfortable and safe. The location is convenience where if my driver is not available, the mall and other restaurants are nearby for walking.

Miinukset: The one thing that I don't like is the traffic.

Plussat: fast wi-fi connection. accessible to places of interest. food is good. clean.

Miinukset: no bidet. pillows are too soft.

Plussat: The staff were friendly. The room was immaculately clean.

Miinukset: The hot water in the bathtub was hard to control as it was very hot.( we need to be extra careful as if a child does the shower him/her self it’s a bit scary.

Plussat: free room upgrade

Miinukset: bathroom

Plussat: Suitable place for my visit and safe

Plussat: The area of where the property is close to shopping and dinning. It is located in such a convenient area. You may get away without a car because of how close things are. There was a day where I just opted to stay in and relax. I was able to do this in the room, restaurant in the hotel, gym and pool!

Miinukset: I like firm beds but the bed may have been just a tad to firm. Not an entirely bad thing. Just a preference.

Miinukset: Dirty poor service

Plussat: Nothing

Miinukset: We checked in in this hotel last weekend for 2 nights to celebrate my nephew’s 7th birthday. My sister slipped on the wet stairs by the exit of the pool area and sustained severe spine fracture, leading to her spine surgery and delaying or possibly defeating her chance to work abroad since she’s supposed to be leaving soon. Privato Hotel Shaw reception and staff saw all of us checked-in & we reported the incident accordingly. They even put a ‘caution’ sign near the stairs only after we reported & the manager confirmed that it is always wet. After following-up with them with the medical certificate, we were told by the manager that the ‘higher management’ refuses to shoulder the cost of her hospitalization. My sister is currently unemployed and doesn’t have health benefits. I have been on leave for work to care for her. This is not only an unfortunate turn of events but a very harrowing experience. Never again, Privato. Aside from the nightmarish incident that happened during our stay, I agree with the other reviews here that the room of the hotel is very disappointing. It’s bordering disgusting from the sheets & state of the restroom, the aircon which looks unkempt, and the tiny ‘ref’ that is heating up instead of cooling. Even the elevators are not all working properly which causes a lot of stress for its guests. Also, despite leaving the ‘clean our room’ sign nobody from the housekeeping came by! Business and leisure hotel? It failed by all standards.

Plussat: I can smoke in the room

Miinukset: Is really nice good service and room facillities

Plussat: Lobby and bed size

Plussat: The room is clean and comfortable.

Miinukset: What I did not like with the property was the staff from the Resto who attended to my call. I was just inquiring about the menu and what she said is this “walang bang menu dyan sa room nyo”. I just wanted to ask what else do they have in the Resto but she seemed irritated by my call.

Plussat: I like the service and the place, it's comfy and accessible to all.

Miinukset: I hope you won't charge the bucket of ice when requested by the guest

Plussat: Stay was amazing. My family had a great time as this is just a quick getaway for my Birthday.

Miinukset: The Engineering made a mistake and opened the door in the middle of the night because he thought that no one was staying in the room and was about to fix something in the room. Good thing my sister and I were still awake. Front Desk Staff apologised when I told her about what happened.

Plussat: comfy bed; nice staff, excellent location, amenities like swimming pool/gym, lounge area, etc

Miinukset: parking too narrow, with only two elevators, not enough to service the # of guests. also we weren't informed properly that the breakfast place was moved to the RD instead of 6F. so that was a hassle

Plussat: Location and the staff who checked me in has noted that l have a baby and changed the bed to 2 queen sized instead of 2 single beds. Polite and respectful.

Miinukset: I was in a hurry to check out since l missed my alarm and need to catch my flight back to province. Traveling alone with a 4 month old baby is a bit of a struggle. The staff who assisted my check out asked if l am sure that l left nothing personal at the room so she ask for my mobile number just in case. I told her grab car has arrived to pick me up so l need to go and she said alright. Not realizing l forgot to get my deposit back. AND SHE DID NOT EVEN ASKED FOR OR MENTIONED ABOUT IT. I could have just given her the receipt if she only asked or remembered that l have a deposit. I got the email of course and l told them to deposit it to my bank account,the branch of which is just situated few steps away from the hotel. AND THEY WANT TO CHARGE PHP100 PROCESSING FEE! I ask if it can be waived because yes its my fault not to remember but also their staff is to blame too. AND THE MANAGER SAID NO, NOT ACKNOWLEDGING THE STAFF'S SHORTCOMING AND NOT EVEN SORRY! Well, its not about the php100. It is about not considering your guests. I am not going back to this hotel anymore. Its not even clean and the beddings and towels looks so used with discoloration. Mosquitoes in the room and moldy smell from the toilet. Such a waste!

Plussat: It’s very near the Mall and has a lot of restaurants just across the Hotel. A stone’s throw away from different banks. The place has everything a person would need for their stay. Staff are very friendly, sharp, polite and accommodating. I didn’t have a hard time contacting the property as their staff would always pick up calls immediately. They care about your requests. Check in and out were fast. Ideal for those who are always in a hurry.

Miinukset: The Bathroom was not properly cleaned. You would see traces of dirts everywhere (bathroom) you set your eyes on. It seems as though no one mopped the bathroom floor. The mini fridge was defective and wouldnt turn on. No enough pillows and the pillow cases seemed a bit old, judging on their color. And, the worst of them all— the SLOW-TO-NONE WIFI. Invest in a highly reliable internet connection. Everyone needs internet and to have an edge over the other Hotels, you must work on the speed improvement of your internet first.

Plussat: I like the service and the comfort of the rooms, it feels like home

Miinukset: No breakfast included in the rates.

Plussat: One staff is very considerate in the parking .good job!

Miinukset: Tax is excluded and you better anticipate for it. Parking is not for all. Check in is a bit late on a Saturday 3pm . If you would like to book in the future, please read their rules and regulations carefully.

Plussat: The swimming pool and the location

Miinukset: Nothing

Plussat: The place is near to various establishments

Plussat: Location is central, walking distance to the mall is very close. Room was fairly clean. Massage\spa place was good, real close.

Miinukset: Front desk not very helpful when trying to update the room was told that they can't do anything and that I have to go through booking.com The lobby was dirty - website very misleading The attached restaurant had limited breakfast options - only one dish

Plussat: Very accomodating staff... close to the mall..

Miinukset: None

Plussat: The staff was very accommodating and polite. Wish I could have discounts for being a loyal customer.

Miinukset: None... everything was great!

Plussat: It's near office.

Miinukset: There are small roaches crawling on walls of CR and even on wall where the TV is located.

Plussat: Comfy place!

Plussat: beds are comfy

Miinukset: requests for room service takes forever

Plussat: Personnel’s are Accommodating and approachable. You can book anytime and has free cancellation

Plussat: Place is clean and quiet.

Miinukset: No free basic toiletress.

Plussat: I like the space..not so good as like other but its better..and i like the cleanliness...

Miinukset: The bed is broken..the wood under the bed is broken and can cause injury if ever.

Plussat: It’s affordable. The location is good

Miinukset: It has thin walls, we can hear sounds from the other rooms and outside. It was just awful. The towels are well worn and there are no toiletries available.

Miinukset: The room didn’t seem like it was for us. There were several double decks and there was a room with another double deck. We just felt like someone else was about to get in the room with us anytime.

Plussat: Rooms are very comfty! Amazing location with and a budget friendly too. The staffs are very accommodating and very courteous. I will surely go back!!

Miinukset: No elevator!!

Plussat: Nothing I guess

Miinukset: Overall it’s a bad experience. They were not accommodating unhelpful as well.

Plussat: Big space

Miinukset: Toilet flush was not working