Pasig hotellia

Plussat: The location, the affordability, the cleanliness, the staff friendliness

Miinukset: i suggest adding a bit more from the menu though

Plussat: Position

Miinukset: Rooms tired

Plussat: complimentary stuff

Miinukset: HID access for elevators

Plussat: clean, comfy, efficient starr

Miinukset: clearer sign on which elevator to use to go up to 7th floor

Plussat: Convenience, clean and comfortable. Also very value for money

Miinukset: limited parking space and limited rooms.

Plussat: Staff friendly ,overwhelmed with their service,great plc ,convenient to all amenities,coming back for nxt xmas,awesome.

Miinukset: N/A

Plussat: Excellent staff.

Miinukset: Shower flooded the entire bathroom. Air conditioner leaked all over the foyer. Wet marble floors made it very dangerous for my 70 year old mother. I should be refunded $76.99 x 2 nights.($153.98) There were 2 prices-$192.18 and $269.17, same room description for an executive suite. Breakfast would have cost about $20 per person, so for 4 people about $80. I booked the $269.17 per night room. But no breakfast. This is false advertising. No explanation.

Plussat: Cleanliness, location. Security

Miinukset: Cleaning fee to expensive

Plussat: The customer service is impeccable.

Plussat: Nothing.

Miinukset: We booked a 3 bedroom suite on Christmas and it was the worst decision ever. We got there by 2pm, a lot of people were already waiting at the lobby waiting to be checked in. It was like a marketplace. The Hotel Lobby had a very strong unpleasant perfume smell. I was so disappointed we paid a lot of money for this hotel hoping that it would be worth it but turned out it felt like a 1 star hotel. The lobby was jampacked because they couldn’t check a lot of people in. It was Christmas and they were able to give us a room at 4:30pm. What an inconvenience. They were saying that because a lot of people booked the place, the housekeepers were still cleaning the rooms. How come they couldn’t commit to the 3pm check in? 3pm was already late enough! They’re even passing the blame to the housekeeping. To top it off, there was no available parking at the hotel even the valet are full. We had to find a parking so far from the property. We booked a 3BR Suite and they couldnt give us atleast 1 space. Seriously what kind of a hotel are you running? It was sad that the half of our Christmas was ruined because of all the hassle this hotel gave us. And when we finally got our hotel keys to check in, imagine the queue at the elevator we had to wait long for our turns since a lot of people were trying to go up. Only to find out once we got to the elevator, the key card wasn’t working. It was so ratchet. This hotel for me is the lowest of low. A lot of guests were so pissed and disappointed on a Christmas Day. So sad. Don’t ever book this hotel.

Plussat: Fresh fruit daily . Good room service. Location fits my agenda.

Miinukset: Soggy under cooked bacon. Hair dryer plugs don’t function

Plussat: The room was sensational, and the staff were so helpful, will definitely stay there again.

Plussat: Spacious rooms, en suite bathrooms, location

Miinukset: The pool was unavailable for use during our visit, the rooms were dimly lit and while the lighting can be adjusted, they still gave off a spooky vibe.. the furniture needs an upgrade as well...

Plussat: Joy-Nostalg serves as our home whenever my family and I travel to Manila. I've stayed here 4 times already and the level of service has always been superb! Their 1 bedroom suite very comfortable and huge with a well-equipped kitchen and washing machine! The hotel is located in Ortigas Center, where you have access to major banks, malls, restaurants, and bars which are just a short walk away. The staff is also very welcoming and friendly! I look forward to coming back again!

Miinukset: Parking space. There's no guaranteed spot allocated for you upon checking in. I do hope that there's a guaranteed parking space allocated to guests throughout the course of their stay.

Plussat: Enough size and clean room

Miinukset: Gym.....

Plussat: Very good location for what we needed ( mall stores, eating places and church) Breakfast was very good. Staff were friendly and efficient!

Miinukset: It took a while for our rooms to be ready! Check in time was 3 pm, but we got our rooms almost 4 pm!

Miinukset: NO ICE MACHINES

Plussat: Loving the convenience of the bridgeway to Galleria, breakfast buffet is good, customer service is excellent.

Miinukset: I didn't get the facilities indicated in my booking (no working fridge, an obstructed view and no tub) due to high occupancy (it was Christmas eve) but they did what they can and upgraded me to a better room the next day.

Plussat: Spacious, Service and very good location

Plussat: Fast check in process. Helpful and sincere staff especially Bellman John Rey. Nice gesture with a welcome greeting in 2 of our 3 rooms.

Miinukset: Old building. Dirty microwave oven at room 1815. Box rooms without a view. Not worth the price.

Plussat: Nice location, good breakfast spread, comfortable beds, quiet hallways, helpful staff particularly the bellboys and guards

Miinukset: Booked a Two-Bedroom suite to welcome the new year with my family. Our check-in experience was awful and it kind of ruined the whole experience. They made us wait for 2 hours. Standard checkin was 3pm, and we arrived 230pm. They asked us to wait for 30-45mins (which was absolutely fine with us since we understand some guests checked out late due to New Year parties). They brought us to the lounge at 22nd floor for welcome drinks, and we ordered some food since we have kids with us who get easily bored and hungry. Our 30-45 min wait extended to 2 HOURS. Not only that, it took the kitchen more than an hour to bring out our food. ABSOLUTE WASTE OF TIME. We had to follow-up every 15mins, and the lounge staff was inattentive. So imagine being hungry while having to wait for a room for 2 hours. Had I not confronted one of their supervisors, they wouldn’t expedite the process. To make up for this, they didn’t let us pay for the 2 orders of clubhouse sandwich and fries, and gave us a late checkout (2PM instead of 12NN). I appreciate the gesture, but they already ruined the first part of our staycation. I don’t think I’ll ever go back to this hotel. Worst experience so far. I don’t recommend it to anyone. You’re better off staying at other hotels within the same area and price range—Joy-Nostalg or Citadines (where we always had a stellar experience) Additionally, the CR in the master’s bedroom had a foul smell and the ceiling in the other room was leaking.

Plussat: Facilities and staff

Miinukset: The price of the room when I booked it is different when I paid in the hotel.

Plussat: everything about the stay from the people to the food was worth your hard earned money. highly recommended.

Miinukset: hotel looker older and carpets were dingy.

Miinukset: The room has an odor from the carpets and there were no liquid dishwashing for the utensils and plates. Also, the response time on requests are slow. We need to follow up before the service has been rendered. Considering the cost, a better room and service can be improved. Thanks

Plussat: Ace has been my go-to place yearly for my birthday celebration. It's the place where I can literally relax and enjoy without going too far from home. It's simply my happy place in the metro.

Miinukset: Nothing.

Plussat: The water spa especially the cold water spa

Miinukset: None

Plussat: Thank u for all the assistance and warm smiles

Miinukset: Too bad we only have 1 day to stay

Plussat: Good location, check-in was quick, and we were able to get extension for 7 days for the ace water spa voucher.

Miinukset: None

Plussat: Breakfast is good. Happy tummy for kids:)

Miinukset: I like the main attraction especially the sauna and hot herbal pool (jasmine pool). It is Super relaxing.

Plussat: The place is accessible for groceries most especially if you did not carry food with you. The place is very comfortable. Could have been better if there is sauna or free massage

Miinukset: The wifi is not connected to the t.v we could have had entertainment with watching movies while we are there. Users prior to us seemed to have enjoyed access of wifi through netflix and youtube using the t.v.

Plussat: Room is so much spacious than other hotel. Foods are very delicious and ambiance is so cozy. Highly recommended.

Miinukset: The people at the front desk were so unfriendly and unhelpful started from the time we checked in. No seats at the lobby. So disappointed

Plussat: Staff are excellent especially the bell boy Aaron Mata He’s an asset to this hotel

Miinukset: Elevator are very very slow

Plussat: The 1 bedroom suite is quite spacious and clean. The location is really nice

Plussat: The size of the room

Miinukset: Elevator

Plussat: XSS

Miinukset: XSS

Plussat: NICE

Miinukset: NICE

Plussat: I think the Staff including the security guards are very hospitable and friendly. They are quick to respond and accommodating.

Miinukset: The property is old and run down. I think 4* Star Representation is misleading... as it is totally the opposite. Everything you ask are chargeable and technically there is no blanket but just a sheet. The bathroom lavatory is choked and water was second to none that until I called the help and then it flowed. there is nothing and you typically buy your own stuff.

Plussat: Staff were friendly but poorly trained. Buffet was good but very limited. Definitely not worth paying extra for.

Miinukset: I stayed at this hotel years ago, so I didn't hesitate to book a room there. I've tried all their rooms. I've stayed in their 1, 2 and 3 bedrooms for days at a time sometimes. When in Manila, I would normally stay at the Peninsula, Shangri-la or Crowne Plaza, sometimes for a few days; other times for a couple of months. I was looking for a hotel with an indoor pool and I thought the Linden would be perfect from what I remembered. This stay was a complete disappointment and disaster. There were cockroaches on the wall & floor in the room when we woke up the next morning. The toilet was situated right by the door, so when someone opens the door, it would hit you. The night stands were bed level and very close to the bed. When you turned to your side, you would hit the sharp edges of it. The buffet was very limited and the servers had to be flagged down for the simplest thing like coffee or water. No one approached us the whole time we were having breakfast. The floor was slippery and therefore, posed a danger. Service was lacking throughout the hotel and indifferent. We requested turn down service and it was never provided. You don't get value for your money and sad to say, I'll never stay at this hotel again. The service and the hotel was like night and day from what it used to be. It has gone down considerably.

Plussat: The ambience, comfort, accessibility and facilities.

Miinukset: None

Plussat: The cleanliness.

Miinukset: We were charge due to the crack inside the ref even we did not accidentally/purposely broke it.

Plussat: location

Miinukset: bed, walls, floors, everything. this is a very old hotel that needs renovation

Plussat: The staff were extra courteous and friendly The room was comfortable

Miinukset: Saw few cockroach’s in bedroom and bathroom and kitchen There were not enough utensils in the kitchen There were not enough chairs in dining room only 2 chairs There was no coffee maker And hot water pot

Plussat: Restaurant food was good, location was ideal for working in the Ortigas district and close to shopping malls for food etc, rooms were very clean and bed was very comfy

Miinukset: room size was average, Breakfast buffet could have been better for the price and there was not much vegetables on offer, expensive transfers to airport advertised

Plussat: Food is great. Great staff also very accommodating

Plussat: Clean comfortable good location

Plussat: Prime location. Easy to get around.

Miinukset: As a 4star hotel, I was a bit disappointed about the facilities. It could be less pricey so it’s good value for money.

Plussat: I like its location and how near it is to EDSA Shangri-la mall. The hotel staff did their best to accommodate our requests, and the room linens and bed are so fluffy. The breakfast buffet offers standard options.

Miinukset: The hotel is old so some of its facilities are too. There are no bidets in the toilet and it’s hard to fit a tall person inside the bathtub.

Plussat: The main thing I like about Richmonde is the staff & convenience. The staff makes me feel comfortable and safe. The location is convenience where if my driver is not available, the mall and other restaurants are nearby for walking.

Miinukset: The one thing that I don't like is the traffic.

Plussat: very convenient location, clean room, friendly staff. the gym was also good! buffet breakfast was also excellent!

Miinukset: Very slow check out, long line. The pool was too crowded when we stayed. Also very difficult to catch taxi

Plussat: The room was spacious and it is near malls.

Miinukset: The cr has no bidet. We stayed here for new year’s eve and we didn’t get to see any fireworks.

Plussat: Good

Plussat: The staff were professional and courteous to you every need. It also doesn't hurt that you are an IHG member so kudos for the rewards program.

Miinukset: While I got an updated room - it really needs to be updated. The wallpapers are old and musty. The AC is barely functioning and dated.

Plussat: Room size

Miinukset: Comfortable

Plussat: good stay, staff was great

Plussat: Location---access to different places.

Miinukset: The room we stay smells like it's been used as a smoking room---Did request a non-smoking room.

Plussat: Comfortable room and bed

Miinukset: On arrival , carpet smelled bad. I turned off AC and when I turned it on later, the carpet smell seemed to have disappeared.

Plussat: Was ok, we didn't have breakfast there. We had room order cos we were leaving at 5:45am. They kindly pack in a takeaway bags.

Miinukset: Better smell in our room. It smelled a very,very old odour smell.

Plussat: The room size

Miinukset: The breakfast food

Plussat: Nothing except for the service rendered by the bell boy on check out.

Miinukset: All. My stay was a nightmare. The drainage of the toilet was clogged all the time. The pool is dirty and it frightened my thinking there's a snake in the pool become of the pieces of long wood under the water. Your robes have big holes and tear. Cant sleep with the bed, its bumpy and top mattress is almost falling hence we decided to sleep on the floor. This hotel is such a shame charging too high rate and yet the service and the hotel itself is horrible.

Plussat: Accessibility

Miinukset: I booked for a suite so i was expecting it to have the amenities of a suite. The ac did not work well on a hot summer night.

Plussat: Connected to the mall. Free parking for guests.

Plussat: Holiday Inn quality, the fact that I have seen the same workers for the last 10yrs I have been staying at this Holiday Inn Galleria (only hotel I stay at when in Manila) Thanks to hotel employee for always taking care of our luggage, nice pool

Miinukset: Can't think of anything We disliked.....

Plussat: The room was comfortable and it very look nice.

Miinukset: Only the taste of the food, but the ambiance of the hotel was very nice and clean.

Miinukset: This place is a "book-by-the-hour" property. It serves those who wish to spend time with their 'loved' ones in complete privacy and secrecy. Although the accommodation is clean, it is not a place for the average tourist.

Plussat: i like the room, the helpful staff, the lobby girls, the manager - - everything except for the lack of ashtray in a smoking room, and the porn set immediately on the tv

Miinukset: there was no ashtray but that's all right. no big deal; there was porn on tv - - they should not assume customers are there for sexual pleasure only

Plussat: It has amenities such as gym and game room at the roof deck

Miinukset: There were insects in the room

Plussat: The view is amazing.

Miinukset: No bidet.

Miinukset: There are many cockroaches, I mean many. They even crawled into my suitcase. Wholyshit. The soap, shampoo, paper towels ran out for 3days, and no housekeeper noticed this when they did cleaning. I have to told front desk to request the housekeeper. The frontdesk Staff is not helpful at all. They don't listen and don't remember whatever you notice them. The gym has nothing, don't expect the gym and the tiny swimming jacuzzi, I mean a so called pool

Plussat: Staff were ok.

Miinukset: Old unit, and utensils were not clean. There was even lipstick mark left on the glass.

Plussat: Location location location

Miinukset: Shower’s hot water not working

Plussat: Efficient service at front desk. The bedroom style hotel stay.

Miinukset: Lift service was poor. Toilet amenities not sufficient.

Plussat: check in/ out was fast

Miinukset: Rain water leaking from the window jamb

Plussat: Pool staff bar

Miinukset: Lovely hotel too near unlit backstreets

Plussat: Interiors was decent.

Miinukset: There was NO POWER from 430am until I finally checked out at 1130am!!! Big failing mark on facilities management. Their generator was poorly maintained and not working so it failed to work when electrical power got cut off. We had to take the emergency stairs (poorly lit/dark) going up and down from my 12F room. I checked out one day in advance because power was not restored EVEN AFTER SEVEN HOURS!!! It could be a one time thing (thats what the staff were saying) but it was quite uncomfortable and inconvenient for all the guests. The staff were trying to be cheerful and were real troopers in that sense.

Plussat: Good customer relations

Miinukset: Power outrage that lasted until the next day.

Plussat: Check in was great. Staff was very welcoming

Miinukset: Towels were dirty

Plussat: The location was very near to the seminar i attended

Miinukset: The location and room was okay, but had a smell of smoke and dust, was not cleaned very well. The bedsheets and pillows also smelled

Plussat: All. The room is excellent. The staff is accommodating. Sad thing, we need to check-out early due to important matters need to do. But above all, it’s a best place to book again.

Miinukset: For me, it’s not what I like. Only a recommendation for much better. I think it’s better to have bidet on cr. And also to free some necessities to boost much pr on the hotel.

Plussat: Friendly welcome, free parking space, large and clean room

Miinukset: A little bit to much noice of the street

Plussat: I like your receptionist and staffs. They are attentive and truly friendly.

Miinukset: -Limited Parking Space. -No complimentary soap/dental hygiene materials. -Aircon is a little bit old/hot.

Plussat: Huge area

Miinukset: No TV

Plussat: Clean and hospitable staffs

Miinukset: Unsafe (slippery floor coz there are no rugs especially on the CR)

Plussat: Location was near our training venue.

Miinukset: We need to ask for pillow, pillow case, and blanket. When we arrived in the room there were none to think that we checked in around 530pm, the room should have been ready by that time. We still need ask these things from the reception. Restroom smells like cigarette.