Penticton hotellia

Miinukset: That children couldn't eat at the bar

Plussat: The location was perfect facing the lake and the people working there were friendly.

Miinukset: The washroom had bad smell.

Miinukset: Pool was indoor and too tightly closed in making the pool room too hot to enjoy

Plussat: Towels were nice and fluffy

Miinukset: No free coffee in the lobby No art work on the walls in the room

Plussat: Nice Dinner. Great Location, on the Lake.

Miinukset: This feels more like a motel, than a Hotel. Run down. Crappy beds. Plumbing did not work very well. Kids running up and down the Hall at 7 AM ........ etc etc

Miinukset: Bathroom needs an upgrade

Plussat: Beautiful rooms, very clean, friendly staff, great location! The view from the lake view rooms is beautiful and everything is super high end finishing in the rooms on the new wing.

Miinukset: Nothing.

Plussat: Super friendly staff, very helpful. Perfect location, right in the heart of Penticton and a great view of the lake. The resort itself had all the amenities one could need, restaurants, pub, pool and gym. Room was modern and had a super comfortable bed.

Miinukset: We were put in the new tower which was a separate building across the parking lot so when ever we wanted to use the facilities we had to go outside and cross into the older building. The coffee machine in the room was garbage, ended up pouring coffee all over the counter. We had some issues with the heating. It blew cold air for the first couple hours. They sent a man to check it out and was able to get some heat but later in the middle of the night it started blowing cold air again, ended up just turning it off.

Plussat: Great location, amazing facilities. Gym is very nice and you are right on the water and close to "downtown". Will stay again!

Miinukset: Nothing

Plussat: Beds were uncomfortable and we had reservations for the New Years Party, but they didn't have enough tables to seat our party of six. No where did our reservation say you could reserve tables and it had to be a party of 8 or more. When we asked for a refund, we were told first come, first served. No refunds. Will probably not book again. 5$ a day for parking, including handicapped. Seriously?

Plussat: Restaurant was delicious!

Miinukset: The hotel was a little old and could hear other rooms

Plussat: The West wing part of the hotel have big spacious rooms with nice views of the beach and lake.

Miinukset: I would like to start off saying that we are regular guests at the resort but the last two times we have stayed here the customer service has been lacking. The check in process has been a disaster the last two times including one staff member when asking if my room was ready to check in 1.5 hours early, responded “may I remind you check in is 4pm”. The most recent check in a hockey team took up the entire lobby and 3 of the 4 staff working so needless to say the check in experience is severely lacking in customer service and leadership, for example, one of the staff members could have asked the team to move their bags aside, to allow other guests to be able to move in the lobby, as well as not focus all their attention on checking in the hockey team, and give service to the other guests as well. We also requested an late check out of 1 hour past the resorts policy of a noon check out time. We called 1 day in advance and were told to call day of request which in all the hotels I’ve ever stayed at this is a first. So we called at 8am day of check out as instructed and told “No” to our request of a extra hour. They did not comprise and offer a half and hour nothing. The reason given is there are a lot people checking out today so we can’t give you the extra hour??? I’m not even sure that makes sense considering people are leaving not sorry can’t give you late check out because we are expecting a lot of people checking in later today. During the check out process I wasn’t even asked “how was your stay” which is pretty standard practice at hotels with manners and customer service at mind.

Miinukset: Felt it was very expensive for having a 3pm check in and no option for late check out.

Plussat: Clean quiet and a nice breakfast.

Miinukset: Extra charges for 2 adults.

Miinukset: way too expensive

Plussat: Front desk clerk was excellent. Gave us a bottle of local wine upon check in. House keeping missed a plate of food in our microwave, we contacted the front desk, it was removed immediately. We noticed the next day, with out asking, a $69.00 credit given.

Plussat: I like the layout of the Hotel and the front desk staff were wonderful

Miinukset: It's a bit old so some things like our bathroom door looks like it could use replacing

Plussat: The cost vs quality

Plussat: Location

Miinukset: Clean room on a regular basis

Miinukset: 2 bedroom suite with pullout was very small, no room at all. Very old, out-dated hotel. Very noisy, we travelled with 4 kids and received a noise complaint in the morning, after we spent all night listening to people running up and down the balcony. Also, we got in trouble for the breakfast, because the check in clerk signed us in as 2 adults, so when our family went for breakfast, they didn’t have kids written down. The overall trip was a big disappointment. Only nice thing is the location

Plussat: The location.

Miinukset: The breakfast is horrible, it’s all take out given the situation but it’s the same everyday. They pack it in a very flimsy brown paper back, I have to carry 4 my kids and I, I asked for bag and they said they don’t have it. The front desk staff are very dismissive. I booked the family suite, but I was told that dogs are not allowed there. I was down graded but they tried to charge me the same rate. So I called, and they knocked off 20 dollars. The room that I book supposed to have a second floor, a separate bedroom and a jacuzzi. I was out in a studio instead and it’s not even enough for my kids and I. So finally, after a discussion, they moved me to a 2 bedroom suite. I asked for 2 invoices to be printed for my work as I am here in a business trip, but the lady in front acted like I was an inconvenience, and was very mean and rude. I finally emailed the manager but did not go anywhere on the request. I will not stay here again. The hotel is very old and Over priced. It only looks good in pictures.

Plussat: Breakfast was good nice variety good location

Miinukset: Prices are a bit high for quality seeing that this is the off season.

Plussat: Have stayed at bw before. This seemed more like a drive up motel. Thin walls . Heard neighbors talking all night so we left the tv on to block out noise to try fall asleep, on the positive side bed was comfortable. And unit was clean. Disappointed. For 190. A night would have expected better location.

Plussat: The breakfast is great! One of the best! The beds weren’t all the comfy. There were old food crumbs and random pills under the bed that the kids found. I have a service dog and they charged me to have her. I have never been charged for a service dog

Miinukset: The breakfast is great! One of the best! The beds weren’t all the comfy. There were old food crumbs and random pills under the bed that the kids found. I have a service dog and they charged me to have her. I have never been charged for a service dog

Plussat: Front desk found out that it was our anniversary and upgraded us to a Jacuzzi suite.

Plussat: Nice pool and hot tub area, and great restaurant attached.

Miinukset: Room was outdated.

Plussat: clean!!!!!!!!

Plussat: I like the idea of having a pool although I didn't use it.

Plussat: Loved the big bath tub!

Miinukset: Wasn’t sure where the front desk was when pulled in.

Plussat: We were there on February 14th, 2020. The staff was very friendly. Location was good.

Miinukset: Appliances could use the touch of modernization. Shower- It was not comfortable. Heating system- loud and uncomfortable.

Plussat: Loved the pool and gardens, so beautiful and well kept.

Miinukset: Our room was not super clean and they knocked on our door early in the morning to ask if we'd like a cleaning and then forgot to clean it and then did a quick not thorough job when they did clean Forgot to give us beach towels which should have been stock

Plussat: staff was very helpful when the key did not work and got a new room right away.

Miinukset: pillows were little hard.

Plussat: Staff was extremely friendly and helpful

Plussat: Room was updated expect for the heater/air conditioner. The room was very cheap so all in all it was good value for the money.

Miinukset: No one was their to check me in. Had to call someone. Then wait for them to call me back to tell me my room key was in the mail slot. Ok. Then, the towels that were hanging in the bathroom were dirty. Thankfully the ones on top of the clothes rack were clean. There was a couple long black hair in my bed but the bedding looked clean so likely from the room attendant. Bed was a little lumpy but once I was settled I slept.

Plussat: The location is a short walk from the event centre, which was convenient for us as we were there to see a concert. Our room was clean and comfortable. Next time I think I’ll ask for a courtyard facing room since the inner courtyard looks like the highlight of the place.

Plussat: Let us check in early and the location was excellent ,lots of good services right around the property

Plussat: Very clean room, excellent staff.

Plussat: It was located near where we needed to be for the weekend. The area was fairly quiet. There was a Tim's across the street which was a major bonus!

Miinukset: The pillows were huge and rather uncomfortable.

Plussat: The staff is great, the service is great, the room has a view and always enjoy our stay.

Miinukset: It was all amazing no complaints!!!!

Plussat: Good spot to recover from wine touring. Beach, restaurants and downtown within walking distance.

Plussat: The location was great and I was greeted by friendly staff!!

Miinukset: The room was older and could use some updating.

Plussat: location was great

Miinukset: Breakfast wouldve been nice. And our neighbors were so loud til 7:30 am

Plussat: It was my 1st stay at the Tiki Shores and I look forward to returning again! Though it's an older property, the rooms were clean and tidy. The kitchenettes were well supplied. The bed and sofa bed were both comfortable. And the proximity to the beach was awesome! The staff was incredibly friendly and helpful and went out of their way to make our stay enjoyable!

Plussat: I enjoyed my stay, place is clean and great location. We had to cut our visit short due to Covid 19 outbreak. The hotel could not refund my last 2 days as I had booked through booking.com. I have tried unsuccessful for 2 days to reach someone at booking.com to see what can be done and to cancel my upcoming reservation in Kelowna. In future I will be booking directly with the hotel as this would have been rectified in minutes not days.

Plussat: Everything

Miinukset: Nothing

Plussat: The suite had two separate bedrooms, meaning one guest did not have to pass thtough the other sleeping area to reach the bathroom. There is a guest laundry, which we used.

Plussat: Nothing, room was dirty, bedding not changed. When I turned back the sheets you could see they had not been changed. There was hair on the sheets. Bathroom had used soap and shampoo in it. There was no new soap bar. There was a used juice container in thse sink. I was not able to speak to the front desk as they had closed for the eveing. Very disappointed. The web site pictures show a resort style hotel, however, this is not factual. The web site is very misleading.

Plussat: The location was great and the noise from the street was not noticeable When you could find staff some were helpfull

Miinukset: The staff were poorly trained on the knowledge of there city and could not fill requests for basic needs

Plussat: Close to the beach and very reasonable. My first trip to Penticton and if I return I would definitely book with Tiki shores.

Plussat: Location! Beautiful beach across the street. Outdoor pool/barbeque. Walking distance to good restaraunts/casino. Bicycle and boat rentals nearby.

Miinukset: Short-staffed on cleaning - so dirty floor when we checked-in.

Plussat: I liked that I was only there fir one night.

Miinukset: This property is extremely run down...no amount of renovation would save it. If I was to use the kitchenette, the supplies were completely insufficient.

Plussat: Where it was located

Miinukset: the breaker for the room tripped about 4 to 5 times and the manager had a hard time communicating or understanding what we were saying. There was no conditioner in the bathroom, just two shitty shampoos.

Miinukset: I was not at your hotel but ordered for my wife and son to stay there. There were lots of homeless people. Window smashing and an attempted break in one of the rooms. The Police were called.

Plussat: It’s quiet and clean

Plussat: Very much appreciated that owner showed us around the room, instructions and locations of facilities were introduced and the room was very warm for the owner had turned on the heating system and kept it on before we checked in, very details-focusing on services!

Plussat: Hotel employee is the manager, and he was so accommodating to us. The room is great value for the location, and the pool is great. We were so pleased our first night that we decided to stay a second, and later a third! Would absolutely stay here agai

Plussat: Honestly my boyfriend picked this motel because he had stayed here a few times before with his rugby team. So my expectations were a little low, however motel 5000 was very clean and the bed was comfortable. It was a great place to stay if you’re looking for a lower priced stay!

Plussat: Quiet and clean

Miinukset: Could have use a kettle.

Plussat: It was pretty cheap and had a shower. Plus we booked it late at night.

Miinukset: There was absolutely no heat and thin blankets. The temperature inside the room was 10 degrees and the thermostat didn’t work. Kinda weird vibes with hello kitty blankets and unicorn shower curtain. You could hear guys yelling at each other as soon as we pulled up and the area was a little seedy.

Plussat: Nothing

Miinukset: Dirty,cold, poor heating system, noisy, not enough cutlery and crockery, no pans or can opener, not enough toilet paper, no fresh towels for second night. Uncomfortable!!

Plussat: Ken-very nice owner who was very helpful and offered us flexible checkout time, room rate was quite reasonable with comfort and good guests engagement. all in all, everything was to my satisfaction.

Plussat: The bed was Extremely comfortable. Really quiet room. The lady who works there is very friendly and makes you feel at home. Her little dog Happy is adorable. Unfortunately we had to leave 2 days early due to unforeseen circumstances with the Coronavirus pandemic. Our sons’ hockey Championships were abruptly ended.

Miinukset: There was very little water pressure in our shower in the upper, outside suite. Not sure why, It was just trickling out.

Plussat: The location of the B and B was great. Easy walking to many shops and restaurants. The breakfast was good with fresh baked muffins in the morning. I did a tour of most of the other rooms and found them larger and well appointed. The hostess was very very congenial and knowledgeable.

Miinukset: We booked the least expensive room and sometimes you get what you pay for. The location of the TV was probably the most awkward to watch any TV at all. There also was not a lot of room for luggage.

Plussat: Great location across from the lake. Friendly hostess.

Plussat: The Location - the parking and the character of the property!

Miinukset: A bigger TV... (not a big deal though)

Plussat: Room was warm, clean and comfortable. Great location within walking distance to downtown Penticton.

Miinukset: Tea and coffee maker in room could have been provided.

Plussat: The location is excellent . It is quaint and comfortable .

Miinukset: The shower was too small and there was no hot breakfast .

Plussat: Cozy and welcoming. Bed was not the best but we are picky on our bed. Everything else was fantastic!

Plussat: Nice and clean - value for the money Will definitely return

Plussat: Great location and the pool was a hit with my family

Miinukset: Very dated, which is fine, but not very well cleaned. Bathroom corners dusty and with old hair and debris - carp t old and stained

Miinukset: lady staff was not nice and very loud. She try to make me pay for my dog to stay in the truck .I said no. I am not happy with staff or owner. I will never go there again .No other hotel has ever charge me for the dog to stay in truck kennel. Thanks ken

Plussat: Good location.

Miinukset: The room we had could not get decent WiFi. Could get a little on iPhone but laptop wouldn’t pickup signal at all

Plussat: Staff and flowers arrangements

Plussat: Very friendly staff. Clean room. Would stay here again and recommend to others

Miinukset: The parking lot was a little dark

Plussat: Resting

Miinukset: They charged 500$ cad. For deposit!!!! That was so rude, never anybody asked for That kind of deposit, that was disgusting

Plussat: Was quiet as requested

Miinukset: I would have liked some bottle water in the room

Plussat: Very friendly owner and super comfy clean room

Plussat: manager very friendly clean room

Miinukset: very noisy birds outside the window sounded like budgies or a pet type bird. Not the fault of the motel Just annoying

Plussat: The price per night

Miinukset: Little run down. Sink tap was spring water when you turn the Taps on

Plussat: For the price of this stay, it was terrible. The room wasn,t clean to my standard. No bath mat, some sewer bugs coming into bath tub, outside there is garbage and unclean yard, This place needs to be reported to health authorities. Surly they could supply continental breakfast at that price

Miinukset: The only thing good was the location to the hospital minutes away.

Plussat: Location for the event we went to.

Plussat: Clean and nice place and up dated room

Plussat: Clean modernized friendly accommodating. Would stay again.

Plussat: Nice kitchenette

Miinukset: Nothing

Plussat: There were two steps to the small patio to enter the unit, but the staff had thoughtfully mounted a handrail. There were plenty of other small details like this tomake the place comfortab;e..

Plussat: All was good.

Miinukset: N/A

Plussat: Staff is so friendly.

Miinukset: Walls are thin, so at night you hear your neighbors every movement.

Plussat: Valley Star manager was very accommodating to me, my sons hockey playoffs were cancelled because of the COVID 19 pandemic, they allowed me to check out earlier than expected without penalty!

Miinukset: The bed I slept in had a creak to it when you moved around, metal spring or frame

Plussat: The exceptional hospitality

Plussat: Great location close to lake. Room was a good size with separate bedroom and large living room, kitchen, eating area. Very functional.

Miinukset: Room was neat and clean, but is over due to be repainted

Plussat: what Breakfast???????

Miinukset: No Lounge chairs

Plussat: was OK

Miinukset: location to complex. attended a concert. close to restaurant

Plussat: great mattress and wonderful linens !!

Miinukset: -no hair dryer IN the room (found out the next morning that you have to ASK for it at the front desk) - should be IN the room. -the shower head was only about 5 ft high (too low even for me) and VERY old - needs to be replaced to with a higher & better one.

Plussat: Very impressed with how clean the room was and the awesome bedding. The location is perfect.

Miinukset: Would have been nice to have a blow dryer and more cutlery.

Plussat: The woman at the front desk was amazing! Came from home at 1am to give us our room keys and check us in. Went above and beyond what was expected. Would definitely stay here again!

Plussat: Location

Miinukset: Staff can be more informative

Plussat: Good location for us. Staff was awesome very friendly people.

Miinukset: Beds had stains. Only had one channel on the tv. Tap in the bathroom was hard to turn on for the kids. Cold tile floors.

Plussat: Size of room was good

Miinukset: When a booking is for more than 2 people, it makes sense that the correct amount of towels are provided.

Miinukset: No kettle for boiling water for tea!

Plussat: Always clean and affordable

Miinukset: Beds are a little hard and there could be warmer blankets on the bed. The showers are good and hot but the shower heads are too low for the average height person.

Plussat: The rooms are updated and very clean. The beds were very comfortable. The motel is close to Skaha Lake.

Miinukset: The room is not well insulated but the heat worked well. I assume the AC will be good too.

Plussat: Cleaning ladys changed all the towels and wiped the floor every day. Location was good. Apartment looked cute.

Miinukset: You could see that cabinets were used because they were dirty around the handle. If they didn't clean that well, who knows what else was not cleaned well... Also they had a little table with chairs in front of reception so some guests sit there and talked until 11.30 pm. But if that table is practically just under your window (for those guests who had rooms with a window 2-4m from the that table) it seems like someone is talking just next to you. Too loud and definitely not relaxing. Some people were already in the bed at 10pm watching tv or maybe wanted to sleep, especially ones with a children. Also no one told us that we'll not have a kitchener, because on pictures, room has a kitchener.