PP Princess Resort

Fifth hotel we’d stayed at during trip to Thailand having went to Bangkok and Chiang Mai and Phuket previously. Stayed here at recommendation of a friend for location. And location was really the only positive I can give the place.

Room was beside a building site and trees hanging in over the balcony which was also filthy (and lovely if you want to get eaten alive on by mosquitos). bathroom and room basic business hotel type you’d find anywhere in Europe (which is fine - but not for the price they charge). I asked to upgrade to another room as didn’t liked the initial one and it would have cost us 10,000 Baht PER NIGHT. I think the staff had a few whiskeys before they quoted that price with a straight face. If you want somewhere nice and aren’t fussed about having to leave the mainland and go back to your resort at like 8pm (as that’s the time of the last long tail boats to your resort) then stay by the coast in a nice resort - I’m sorry we didn’t do this. Otherwise if you want to be on the mainland at night to enjoy the markets and parties then this is perfectly located - but if you’re over like 28 then I don’t think you’ll have much interest in these parties (all ages from 18-23 with hard house music).

The location was good and pool was nice

Staff quite blunt and unfriendly, had multiple issues ranging from dirty linen, uncomfortable bed, issue with a potentially spiked drink at pool party, noisy neighbours and security not getting them to be quiet from 2:30am to 5:30am. Building work and maintenance onsite meant we were woke by builders power tools each morning around 6-6:30am Asked for management on multiple occasions and was always a supervisor not the hotel manager so felt fobbed off even though we sent a lengthy email reference the problems On check in can’t use a pre paid credit card due to there not being a name printed on the card... that was annoying Upon getting in the room the room was stifling hot and full of mosquitos, splatted mosquitos on all the mirrors walls curtains bathroom etc as not been cleaned off from previous guests, pillow cases had holes in them. Harassed at the pool for not wearing our band when they had come off so we left in the room The list was long, it was expensive access to a half decent pool effectively and as such I wouldn’t recommend

Nice room equipped with beach towels, slipper and umbrella , nice pool.

Staff are rude, seriously need some training about customer services. No smile, wish nothing about our stay there,on the other hand keep reminding us their hotel rules and regulations. I thought we went for a holiday not army training?!! Ruined our mood! Check in very slow, requested 1000baht deposit per room, if no they need to keep a passport copy per room. Requested to deduct on my credit card but they insist they do only cash deposit. Very weird regulation. I booked 12 rooms and requested a birthday cake for my husband, they confirmed with me on booking.com messages but on the day we arrive the staff told me they will only prepare a cake for me the next day. And they pass the cake to the wrong room the next day at 5pm. Seriously? Very bad experience!

Breakfast is good with variety of foods. Pool is good. Room provided with slippers, umbrellas & beach mat which is very useful.

Everything else are good but staff attitude must be improved! We come in big group and we do not feel welcome. Staff at the reception keep on reminding us about not to destroy their facilities, not to stain on the bed, keep quiet at the reception & etc. Know that its a procedure but seriously I dont feel comfortable about the way they speak. Check like an inspector when we were checking out. I dont feel like a guest at all. Maybe they have bad impression for big group but this is not fair for us.