The Inn at Penn, a Hilton Hotel

I liked that I had the option to cancel my booking up until a few days before check in. Although I didn’t need to do that, it felt safe having that option. I was also able to pay directly at the facility. The location of the hotel is quite auspicious, at the heart of University City in Philly and within walking distance of Center City. It also has 2 entrances, one on Sansom street and another on Walnut street which I thought was a very practical when you had to go to different places. Staff are very open to feedback and will try to immediately fix any problem you are experiencing once you report it. I also loved that there’s coffee to go in the morning and a complimentary drink in the lobby every afternoon which you can pick up and go relax in the living room which is one of the coziest places in the hotel. The room was spacious and very pleasant.

On my first night there they gave me the last room available at the far end of the corridor next to the fire escape. It was eerie. The room was also very dusty which had me coughing and itching all night. In addition, the coffee machine was broken. However, when I reported all of that the next day, another room had freed up and I relocated there. It was great and I was satisfied. I did not particularly like the breakfast buffet. It was a long queue at the hot station and the tomatoes in my omelette tasted off. I also didn’t like that you had to ask the waiter to refill your coffee/drinks every time. It would have been easier if I could just walk to a coffee machine and fill my own cup. I generally thought breakfast was overpriced considering the food options being offered. And although there was a coffee machine in my room, the coffee brand used there tasted awful. One of my biggest problems with The Inn at Penn is that they charge you an extra $50 per night for incidentals which is supposed to be refundable within 48-72 hours after checking out. It has been a month since I checked out and I have not been refunded yet!

Excelent location

The minibar was absolutly empty

The room was very clean However the water in the sink did not drain fast enough. I reported this at reception on checking out

Great place if you're an alumni of U Penn or visiting the campus. It's an an extensive of the school.

Felt like we were at a U Penn reunion