Extended Stay America Phoenix - Airport

The convenience

To say that I didn’t like being extorted into paying $10 per hour for early check in would be an understatement.

I liked the close proximity to the airport.

I had stayed at this hotel previously, and really enjoyed it! It was close to the airport and the staff was very nice. My most recent experience was not good. First, I had traveled from Albuquerque, New Mexico and arrived at 1:00 p.m. The clerk informed me that, if I wanted to check in at this time, I would have to pay $10 for each hour prior to 3:00 p.m. for arriving early. When I returned to the hotel at 3:00 p.m., the clerk told me that he had to place me on the first floor, near the entrance door, because there were no available rooms of my category. I had requested an upper level room far in advance of my arrival date. My room was so noisy. I heard people laughing and talking outside near the front of the hotel, not to mention the noise on both sides and above my room. I WILL NEVER STAY AT THIS HOTEL AGAIN!! I had an early morning flight and was very unpleased!

Mattress was great, had breakfast items when this kind of hotels usually do not , great WiFi

Was not clean, outlet had no cover plate, just old, worn out, smell of cigarettes