Phoenix hotellia

Plussat: Everything. Staff was very helpful and friendly

Miinukset: I liked everything

Plussat: Great hotel! Customer service was excellent. We will be back!!!

Miinukset: Nothing

Plussat: Amazing room! Amazing staff! Friendly atmosphere. Beautiful hotel!

Plussat: Everthing

Miinukset: Nothing

Plussat: Was recently rennovated. Enjoyed the hot tub and swimming pool..part of the pool was outside, part was inside. Courtesy of staff was commendable. Location had easy access to interstate.

Miinukset: No.

Plussat: It was very comfortable even though they are going through a remodel.

Miinukset: The pool was closed.

Plussat: All the staff went out of their way to make things great for us!! Having great breakfast options & food in the evening too was really nice when we didn't feel like going out in the heat again! Loved having the small fridge & microwave in the room.

Miinukset: The beds are a little too tall for elderly short people even in the handicapped room, I had to lift my Mom into bed. The elevator issues with the construction. The staff was wonderful though & looking forward to all of the new things from the remodel on our next visit!!

Plussat: The Drury and its Staff are classy. Love this place

Plussat: Social hour and breakfast

Plussat: Breakfast room/breakfast lovely. Attentive staff. Huge room and bathroom. Nicer than just a stopover hotel. Room furnishings good and comfortable.

Plussat: It has everything you need and friendly people.

Miinukset: No.

Plussat: Friendly service and cleanliness

Plussat: Beautiful grounds.

Plussat: Breathtaking property, very romantic getaway. The Spanish gardens against the camelback mountains is lovely. Truly an oasis in the desert.

Plussat: Beautiful clean rooms

Miinukset: No

Plussat: Everything about this hotel exceeded our expectations. We checked in early with no additional fee, they gave us sparkling cider instead of champagne upon check in because I'm pregnant, we had complimentary chocolate covered strawberries, and the staff was extremely friendly. Breakfast at the restaurant on site was included in our stay and was delicious. We had an allotted amount of money to spend off of the breakfast menu each day. We tipped our server $15 each day and ended up only paying $6 extra on our bill. The bed was amazingly comfortable and the shower was huge with great water pressure. Absolutely loved staying here.

Miinukset: The only thing I found strange is how small the pool is. It worked out because we went to the pool in the morning but by the afternoon it was pretty packed.

Plussat: My rom was very spacious ! Bed was marvelous ! Could have used another comfortable chair tho. The pool was awesome ! The pool attendant was very nice ! All the staff was friendly

Miinukset: The price Of drinks .. In the room

Plussat: Did not eat on the premises

Miinukset: Ice in the room... The shower kept cutting off...

Plussat: We were celebrating our 40th wedding anniversary. The service was exceptional and the facilities were very romantic.

Miinukset: That I didn't stay longer.

Plussat: Cigars available.

Miinukset: Pool is small.

Plussat: GORGEOUS property with a stunning view around every corner of the hotel. The room was spotless and the staff was courteous - could not recommend this hotel more.

Miinukset: Everything was amazing.

Plussat: The property was beautiful! The staff by the pool was excellent.

Miinukset: Drinks / wine too expensive.

Plussat: Very nice and comfortable hotel, situated in a nice location. Large rooms offering all comfort you need. Hotel complex has a very nice flair

Miinukset: Restaurant on site far too expensive if you travel with family. Could get small snacks at hotel bar, but this is no real alternative. Had to take the car to get a decent meal in the area.

Plussat: What's not to like??? Let me begin by apologizing for not getting everyone's names during this visit, so hopefully they will be recognized by the dates of our stay. My husband and I arrive Wednesday, July 10, 2019 and are kindly and promptly greeted by the valet service. We are then guided to the main service desk for check-in at which time we are immediately asked the purpose of our visit. My husband and I exchange a glance and tell him that it's out honeymoon. He became just as excited as we were and offers us champagne and a discounted upgrade to which we graciously accepted. We were escorted to our room by the valet who was very personable and courteous. The room itself was beautiful and comfortable. We were even brought a microwave upon request with utensils because we arrived too late to get to any nearby restaurants. Unfortunately, we didn't get a chance to visit the restaurant/bar on the property or spend much time outside due to the heat but we fully intend to return during the cooler months for another stay!

Miinukset: The shower had a bit of mold on the ceiling and upper walls. It could use a better cleaning. It was too hot to enjoy time outside....next time.

Plussat: All the staff were very extremely warm and friendly.

Miinukset: There was no oven to bake in.

Plussat: Everything.

Miinukset: All was good.

Plussat: Everything....Great place to stay.

Miinukset: Can't think of anything.

Plussat: One of the best hotels I’ve ever been to. Check in was smooth and pleasurable as we were kindly welcomed by Luis (if I remember correctly) who was really nice and explained us everything about the amenities, etc. Our room was on the 20th floor so we had a nice city view. The room is spacious, clean and very well equipped. The gym is nice and well equipped as well, the pool was also enjoyable—in the evening we were the only ones in there. The breakfast is absolutely spectacular, they serve everything you might possibly want to eat. Wifi worked very well. Great place, highly recommend!

Plussat: Friendly staff

Miinukset: The pool was a little small

Plussat: The staff

Miinukset: Everything was great

Plussat: Location

Miinukset: The air conditioning and elevators were not working the 2nd day. Breakfast-Good Staff was so helpful-All of them Will stay here again

Plussat: The updates room, staff was great, food options were good.

Miinukset: Half the rooms electricity didnt work, it was noticeably dusty in the room and the parking situation.

Plussat: Very clean and beautiful room with downtown view

Plussat: Nice clean convenient location

Miinukset: Indoor pool

Plussat: There were a few problems with the check-in, but the staff quickly resolved them and made a room available. The hotel is very new and they are still working out some kinks, but the staff was very accommodating and professional. The kitchen stocked with basic cooking items and dishes was nice. The pool is small and the water and pool room were cold. A lot of the rooms have a great view of the mountains and city. The complementary breakfast has a nice selection of hot and cold items, and the seating area has booths with TVs, as well as tables and a counter area where you can plug in electronic devices and eat. The lobby is large and modern. Overall, it was a very enjoyable stay!

Miinukset: Security at pool on Thursday evening very rude! Told us pool closed at 10pm, and we told him would be leaving as soon as we were finished smoking our cigarette. The security told me, “ I don’t want to have to come back in 30 minutes and kick you guys out”. Very rude!

Plussat: View of grass and pools. Greeters were nice and helpful. Check in and move to new room ez. Valet parking sooooo helpful n the guys were GREAT. Super food and shopping. Great weather.

Miinukset: Room not cleaned and no clean towels TUESDAY wed Thursday. Wednesday they dropped off one set of towels. Thursday I demanded service. Came at 4pm. Could use two suitcase holders vs one. Chair was stained. Lounge chair on balcony wud be nice. People next door let kids sleep outside and they were very loud all night.

Plussat: Super friendly staff and excellent customer service!!

Miinukset: No complaints!

Plussat: Great customer service

Miinukset: Good music at night, a band!

Plussat: Our rooms

Miinukset: It was a very busy weekend and apparently there are different sections of the pool that are reserved for people who rents the canopies, we were not informed on time and when the server came to remove us from the designated area it was almost 4:00pm!

Plussat: Beautiful, friendly staff, wonderful pool and lazy river area.

Miinukset: The restaurants, specifically the Stone Grill was very slow and the service at the restaurant could have been better, more attentive.

Plussat: Everything was amazing!!! Especially the pina coladas.

Miinukset: Horrible service at Stonegrill. Had to send out food back 2 times and it still wasn't right. Everything else was amazing!!!

Plussat: We liked the spa and lazy river

Miinukset: They never acknowledged our anniversary. Mody high end resorts do something even a card would have been nice. I will continue to book at montelucia for our anniversary since they go all out.

Plussat: Landscape was beautiful.

Miinukset: Pillows were awful and they had no others to provide. Fridge was too small. Room is somewhat worn. There wasn't a spot for the coffee pot without utilizing desk space. No stairs near my room.

Plussat: Everyone was very helpful in the check in process amd we were able to check in early.

Miinukset: Stayed here many times before and parking was free. They now charge a daily parking fee which just feels like another way to overcharge. Isnt that what the resort fee is for??

Miinukset: There are several areas in the lazy river area that were so slippery on the bridge and walkway around the pool that one person in my party slipped and fell and I witnessed another young man slip and fall. Needs to be addressed

Plussat: Convenience to my meeting space and the swimming pool

Miinukset: As a business traveler I don't generally like to pay resort fees as I think they are nothing more than another way for the hotel to secure money from me. Marriotts also seem very sterile. The room was not especially clean especially the bedsheets.

Plussat: The people

Miinukset: Rooms are too narrow

Plussat: The resort was lovely

Miinukset: I am a Marriott Vacation Owner, so I am very familiar with Marriott Proprieties. I had NO idea this room was so small. It was completely over-priced. I thought I was paying for a master room not a tiny 2nd bedroom. I don't understand.

Plussat: I like the quite and it is very clean

Miinukset: nothing major

Plussat: The staff was very friendly. I enjoyed sitting by the firepits. It was handy having some prepared meals available in the marketplace.

Miinukset: My room was really noisy. I could hear almost every word of conversations occurring next door. I asked to be moved but was told that was not possible. I got sick while I was there and wanted to go to bed early but the noise interferred with that.

Plussat: Everything. From Marissa front desk to Marta and her crew who saved my phone from a crazy incident. Even Natie at the Bar is AMAZING. Everyone met our requests promptly and with a smile. So many things to do we never left hotel lot. Shuttle to JW wow what a fun place too.. but Canyon Villas have stole my heart.

Miinukset: I am OCD so i check everything..behind toilets. And toilet paper holder. Was dirty.. tracks to sliding glass door so dirty hard to slide.

Plussat: The location is great

Miinukset: There is no restaurant

Plussat: A great place! Great location too!

Miinukset: They gave us a room near a construction or renovation of the hotel. The view was not nice at all.

Plussat: Discounts provided by local merchants. Great location

Miinukset: We were there 5 nights and got our room cleaned only once. This was after asking daily. No coffee or creamer...went to front desk and paid $2.60 for one Keurig cup.

Plussat: Loved the heated pool

Plussat: Loved the activities, lawn games, tent swings, multiple pools. Never had to look for chairs at the pool, even though it was fully booked over spring break. Plus the added bonus of being able to use the J.W. Marriott facilities- lazy river and slide were great for my 5 yo twins. And my teenager/tween sons lived the pool, volleyball and lawn games everywhere. Having a kitchen is priceless, just for breakfast and snacks etc. Wish there was more activity AT the pools- bingo and crafts etc were a short step away, but we always seemed to miss them. In Aruba, bingo was at the pool everyday, and we liked the better.

Miinukset: Better coffee in the rooms.

Plussat: Very nice rooms

Miinukset: Service poor

Plussat: Location to my event

Miinukset: Room was small. Noise of express way. Door lock not properly function. Toilet paper thin (not Marriott standard). Small items dated. Didn't feel I received a value for what I paid.

Plussat: We love ES! This one was great and rooms were perfect. Cute and practical set up. We will stay again!

Plussat: Its a lovely property with an excellent and devoted staff. Dinner menu and specials were excellent.

Miinukset: The weather in Phoenix in August is unbearable. There was no walking outside after 900am

Plussat: The rooms were cute and comfortable. Loved that there was liquid creamer in the rooms.

Miinukset: The pool was cold.

Plussat: We loved the breakfast, happy hour, the staff and surrounding facilities.

Miinukset: The air conditioner in our room wasn't working properly. So the engineer who was unable to fix the unit went to the front desk, helped us transfer to another room and took care of everything else for us.

Plussat: The bed was like sleeping in heaven staff was so friendly and nice

Plussat: Nice hotel, very modern and clean, great rate during off season summer

Miinukset: everything was fine

Plussat: Good location

Miinukset: Charged more for parking then the face value of my parking pass. It read $14 but I was charged $20.

Plussat: I loved the complimentary happy hour from 5:30-7:30pm. The bartender was super friendly even made special drinks for my kids. And you definitely can't beat a free breakfast when traveling with the whole family. The hotel was also clean and up to date will definitely be staying here in the future.

Plussat: The overall feel of the hotel. It was welcoming and beautiful to the eeyes.

Miinukset: No

Plussat: The breakfast featured a much better selection than I anticipated.

Miinukset: I found myself in need of a microwave and didn't have one in my room. All in all though, everything was great!

Plussat: The staff are wonderful. Very helpful. The dinner menu isvery diverse and food is delicious

Miinukset: Well its Phoenix in August and 100 plus temps. Can only walk outside before 1000 am Despite that its an excellent property.

Plussat: Isolated location so noise was unnoticed.

Miinukset: Location, it said downtown and it was not in downtown. I called to get information on reservation and staff was oblivious to their procedures. Parking was a hassle since tickets or machine were not working properly and I had to pay twice on my exit.

Plussat: The food is fresh with a nice variety. A really good value for everything.

Plussat: Great staff. Great food. Overall, very good value.

Miinukset: Needs a little updating.

Plussat: Breakfast bar was great, lots to choose from!

Miinukset: Probably just luck, but there were several tweens and teens in the pool and hot tub after 9pm that seemed mostly unsupervised. Not the hotel's fault, but it made using the pool less of a good thing. Breakfast area was crowded and staff had trouble keeping up with food and cleaning off tables.

Plussat: Good breakfast good service nice place

Miinukset: n/a

Plussat: Nice pool, big room, very courteous staff and incredible evening happy hour with three drinks and great food, all free. Skipped needing to go out for dinner. Booked via booking.com and got a great rate.

Miinukset: Nothing

Plussat: The ride from the airport to the hotel

Miinukset: The food food at kick start. Cleanliness of the rooms.and bathroom. Attitude of some of the staff.

Plussat: The Staff was excellent and helpful and made my family and I feel very welcome.

Miinukset: Nothing

Plussat: The staff has been very welcoming and polite . The lady in the front as we arrived greeted us told us about all the amenitys they provide for their guests as we were checked in .

Plussat: The staff was outstanding. The night staff went above and beyond when the AC did not work. They put us in a new room right away.

Plussat: Breakfast and staff were great.

Plussat: Perfect location to the airport and the exact highway I needed for my trip. The staff were so helpful and friendly. The whole experience was very pleasant and the only bummer was I couldn't be there for the fun and food in the evening!

Miinukset: Seriously, nothing I didn't like.

Plussat: I liked the cleanliness of the hotel and the room. I really enjoyed the staff, especially Vhin, the front desk receptionist.

Miinukset: The bathroom shower knob had to be manipulated to turn on and the drain in the tub was clogged. The ventilation or exhaust fan was inoperable.

Plussat: The girl at reception when we checked in was very nice. Unit was spacious and mostly well appointed.

Miinukset: Cockroaches in our room. Coffee maker was such a cheap little thing we couldn't get it to work. For such a nice hotel, should have a better coffee maker.

Plussat: The Resturant The concierge

Miinukset: Spa Lack of security at pool area as it was needed Over crowed pool area and very bad staff

Miinukset: Pool and spa, room, parking,

Plussat: Well maintained, gorgeous pools, 24 hr pool, impeccable grounds, stunning archeticture, free shuttle to the Fashion Park Mall.

Miinukset: The poolside food menu options were lacking + drink prices were very high.

Plussat: Location

Miinukset: Resort hard to find using GPA

Plussat: The room was comfortable and clean.

Miinukset: The parking was too far from the resort and not free.

Plussat: How spacious it was. The pool isn’t over packed because there are two huge pools to choose from. And a awesome pool slide for kids.

Miinukset: The rooms not located next to lobby of hotel were a little far from other amenities of the property.

Plussat: Room was fantastic and staff was great.

Miinukset: None.

Plussat: The location

Miinukset: Extremely poor customer service, I will not likely stay at this resort again. I am a local to Phoenix and stay at many resorts during the summer, and this resort has the lowest quality customer service.

Plussat: We loved the location, the restaurants, and the staff

Miinukset: The view, the price was a little high

Plussat: I love the cottage where we stayed and the architecture of the resort. Loved the cleanliness as well.

Miinukset: I wish there had been more availability for the spa. I was hoping to get a couples massage while being there but there was no availability.

Plussat: Very large rooms, with the best bed and mattress of my long 20 days USA trip.

Miinukset: I went to this hotel because of the original design by Frank Lloyd Wright. I knew that the hotel has been deeply changed, but now it’s very very big and you can not feel its original soul anymore.

Plussat: Bar food and staff

Miinukset: Breakfast restaurant was not open during our stay

Plussat: It was super clean

Plussat: Beautiful Facility, nice design

Miinukset: Nothing

Plussat: Helpful staff and very clean facilities. Close to a lot of good things around the city center. The gym was nice.

Miinukset: No place to eat breakfast, lunch or dinner in the hotel. The hotel could have provided a Bluetooth speaker in every room. I think parking should be free for anyone who is a guest of the hotel, all the other hotels I've stayed does. I didn't see any book or catalog in the room what the property offers, things to do, what things are provided for the guest, etc....

Plussat: It was just a walking distance to the ballpark.

Miinukset: Valet. We waited in the street for like 20 minutes blocking traffic.

Plussat: The location was perfect....very close to the ball park for us to watch the Dbacks. Very clean rooms

Miinukset: larger pool area

Plussat: Good, was ok nothing to get excited about. Bar area ok as well, staff were courteous but truly nothing over basic and average for an "upscale" hotel.

Miinukset: At time of booking didn't know there was construction. We were given earplugs......

Plussat: We truthfully only stayed for two nights and spent only a few hours on the property. But I hacr never stayed in such a beautiful hotel before.

Plussat: Location was great and beds were wonderful

Miinukset: The parking fees 39 dollars a day

Plussat: The decor and comfort in the entire Hotel was great.

Miinukset: We wanted to have a day by the pool and the pool is teeny and worse than a pool at a Motel 6.

Plussat: Everything like it should be pleasure to stay there

Plussat: The view of downtown Phoenix.

Miinukset: They charged my card 8 times for different transaction amounts totaling almost 1000.00 and when i tried talkimg to the manager she just kept telling me that she would have to do more research and get back to me. After 3 hours on the phone with her no fix.

Plussat: Nice location really helpful staff good service

Plussat: Very friendly staff ,great location ,rooms very comfortable

Miinukset: The shower could have safety bars for seniors

Miinukset: No towels. Called 3 times to ask for them. Took 6 hours to finally get them. Called multiple times to get a shower chair. Not at all what was expected for this quality of hotel.

Plussat: The soaking tub was amazing. Staff was extremely friendly and helpful.

Miinukset: There was nothing to dislike. The service and amenities were incredible.

Plussat: The space in the room was perfect. I loved the bathroom as well nice and spacious. The hotel designer did an excellent job. I loved the restaurants and the rooftop bar!!!! I will be coming back.

Miinukset: I have nothing negative to say about the hotel

Plussat: Location is great, nice establishments in and around the building.

Miinukset: Didn't like the public pool/club

Plussat: Quick check in and check out

Miinukset: Very rude pool side bar service. Overpriced and bad service

Plussat: Very nice and very clean. Staff was great during check in.

Miinukset: To small we wanted a sweet with living room

Plussat: Staff was superb and the room was well appointed.

Miinukset: No complaints

Plussat: Good hotel for business traveler Location WiFi

Miinukset: Nothing

Plussat: Staff

Miinukset: Parking

Plussat: Great location. Good parking. Nice happy hour and free breakfast. Will return!

Miinukset: Several of the lights in our room would not turn on otherwise everything was great

Plussat: Stacy at the front desk is amazing with my family she loves what she does and it shows she is so delightful and pleasant she is the reason we keep going back

Miinukset: The last time we stayed in August we didn’t like the room as much we were on the second floor

Plussat: Room rate. Location

Miinukset: THE WORST BED I HAVE EVER HAD THE MISFORTUNE TO SLEEP IN. ACTUALLY, IT WAS SO BAD MY WIFE AND I HARDLY SLEPT, AND BOTH OF US AWOKE WITH SORE SHOULDERS AND HIPS. A HAMMOCK WOULD HAVE SUPPLIED MORE SUPPORT.

Plussat: Price

Plussat: Nice hotel. Rooms were great.

Miinukset: Towels had some stains

Plussat: The accommodations were comfortable & relaxing. I didn’t take advantage of any of the other amenities or services because I was visiting an old friend who lives locally & just used the room to sleep.

Miinukset: The receptionist at the front desk who checked me in on arrival was less than friendly & didn’t welcome me with a smile. Otherwise the housekeeping staff were friendly & accommodating. I didn’t have any interactions with any other staff.

Plussat: Value, pool, happy hour.

Miinukset: Need more cooks. Could not get made to order breakfast. Lines were always too long.

Plussat: Great location close to mall and shops and restaurants.

Miinukset: When I booked online using travel site I was asked to upgrade my room along with view to golf course. When my confirmation came from emabassy it stated "mountain views" not golf course view. I contacted booking.com along with embassy but one said It was fixed the other said no booking.com doesn't explain price tiers properly blah blah blame game. I was very upset as "mountain views" was view of the parking lot and the mountain wayyyyyy in the background be careful when booking online they later switch you rooms eventhough I showed my original booking email they still gave me not what I booked online.

Plussat: Yummy breakfast!

Plussat: Space, swimming pool, friendliness, price

Miinukset: -

Plussat: Everything was great

Miinukset: The only thing that I was not happy about wanting for the shower to drain had to keep turning off and on because it would back up while you were showing

Plussat: Beautiful hotel..I could sit on my balcony and see the mountains..the staff was great and the hotel housekeeping did an excellent job of cleaning my room. The hotel was very quite and the location was excellent..A shopping mall and several stores were nearby..

Miinukset: There was nothing that I did not like about this property..

Miinukset: Was Charged an extra $10.00 fee. Front desk rep could not tell me why and did not issue a refund.

Plussat: Very new and clean. Very close to AK-Chin Pavilion

Miinukset: Nothing

Plussat: The hotel is beautiful and the rooms are gorgeous. the rooms have anything and everything you could possibly want or need. very impressed. and the bed is so so so comfortable

Miinukset: I was very irritated that I asked for a quiet Room away from the elevator and got stuck with the Room right in front of the elevator. and don't ever ever ever stay in a Room facing the freeway!!! It was a nightmare!! we were kept up all night long by traffic outside on the street, and on the freeway. the windows are paper paper thin.

Plussat: Near the place we went.

Miinukset: The AC was not cold at all.

Plussat: Great location, very clean!

Miinukset: Nothing

Plussat: It was organized,clean fast and easy check in and check out!

Miinukset: No continental breakfast but had restaurant,bar and food to buy

Plussat: location, clean and neet!

Miinukset: pool was dirty, hot tub out of order and dirty, had to pay for breakfast.

Plussat: Clean, attractive room.

Plussat: Very fast, courteous and lovely staff. The rooms are wonderful!! And very spacious!

Miinukset: N/A all great!

Plussat: Easy check in and out nice stuff

Miinukset: Bathroom could have been cleaner. Sheets where dirty

Plussat: The King bed room we stayed in was magnificent! It exceeded my expectations. The front desk staff were very friendly and helpful during both check in and check out. The Bistro in the lobby was also great!

Plussat: The AC and tv controls issues were addressed immediately....

Miinukset: Simply not the best choice of locations for what I needed to accomplish isn PHX area as I needed to go with the rush hour traffic.

Plussat: Clean rooms friendly staff

Miinukset: They advertised having a spa but the spa closed 4 months ago.

Plussat: The hotel was beautiful,clean, and fresh. Every staff member was incredibly nice and accommodating. The room was spacious and the bed was comfortable. There was a coffee maker as well as a small fridge. The pool was very nice but its on the smaller sid

Plussat: It was in a really nice area with shops across the road with lots of eating places. 10 mins from airport. Room was beautiful, clean , comfortable. Pool area was lovely. Would definitely stay here again

Miinukset: Absolutely Nothing

Plussat: The location and price

Miinukset: We came for my bf's birthday-I called ahead and asked for special accommodations & was told champagne would be left in our room. It was not there when we arrived-when I asked again the next day, staff said it would be done, and was not done once again.

Plussat: The pool

Miinukset: Wish they had a hot tub.

Plussat: This was a bit of a divorce night out for me and it was amazing! The staff - the room - the pool and night movie were the best things for me! I truly would recommend this hotel and would go back in a heartbeat. Thank you for an amazing night!

Miinukset: N/A - everything was amazing!!

Plussat: The hotel was great and staff was very friendly and helpful. I will definitely try to stay here on all future trips to Phoenix

Plussat: Location is excellent and staff very friendly and helpful. Beautiful lobby and great food and cocktails at the bar. Sticky ribs were amazing! Great pool and gym facilities and both easily accessible and kept very clean. Great experience overall.

Miinukset: I visited in August when daily temperature was 110-117. While they had an urn of fruit-infused water in the lobby, didn't appreciate the $5 fee for the bottled water in the room. Same price in the gift shop. Kind of tone deaf and not very accommodating.

Plussat: Staff was great and hotel was extremely clean

Miinukset: Was not aware that parking was valet only which cost us an extra $35 a day...not much of a discount if you add that to the total cost of the hotel.

Plussat: This lovely hotel is in a great location for city lovers! Deco is the best!

Miinukset: Outrageous parking fees with no option to self park!

Plussat: Very stylish interior. Very friendly staff, especially at valet and breakfast

Plussat: Location

Miinukset: Getting charged for parking ! That’s ridiculous

Plussat: Very nice and clean

Miinukset: Construction next door

Plussat: Every thing was super clean, good breakfast and within walking distance to the ballpark.

Miinukset: The pillows were a little too soft for my liking.

Plussat: The variety of the free breakfast. And housekeeping was great!!

Miinukset: They don't have a poool especially in this heat. There's no parking structure for guest. They only offer valet parking for $34. Per day. This should be included with the high room rates for guest!!

Plussat: very helpful staff and clean .

Miinukset: the pillows too soft . no shuttle.

Plussat: Location.

Miinukset: Breakfast.

Plussat: The staff were very nice! The rooms were very comfortable! The breakfast was delicious! I had a very nice stay!

Miinukset: The parking situation was surprising! I have never, ever stayed at a hotel where they didn't have parking! Off property parking where you either pay 30 some dollars for valet parking OR street meter parking where you run the risk of getting ticketed OR pay for parking a block away at a parking structure, was not expected when checking in!

Plussat: Great location, free hot breakfast, nice view, everything is brand new

Miinukset: Everything was great

Plussat: It is also close to many sights and great restaurants.

Plussat: It was fairly priced, great location, and offered the amenities that I was looking for.

Miinukset: The valet parking situation wasn’t ideal. The organization was sub-par. It took over 30 minutes to get my car at check-out because both the workers were too busy looking for another persons car that was apparently lost and not tagged correctly. They had no idea where they placed the car. That is concerning.

Plussat: Cleanliness, modern, spacious, comfortable facilities/rooms. Very friendly and attentive staff. Amenities.

Miinukset: Nothing

Plussat: Everything

Plussat: breakfast comfy bed

Miinukset: no

Plussat: The space and color of the room; bright natural lighting

Miinukset: None

Plussat: The price for the room we stayed in was great! Angelina was at the front desk and she was very welcoming and genuine.

Plussat: Huone oli hyvä ja toimiva.

Miinukset: Kuntosali rajoitetusti auki (vain aamupäivän). Aamupala loppu kun menimme aamiaiselle.

Plussat: The breakfast was less then the staff has no idea what customer service is all about

Miinukset: The power went out for hours last night the elevators quit working upon check out had to check out and make numerous trips up and down the stairs with luggage very horrible couldn't even get a room deduction or a room comp for all the problems I went threw there at the motel

Plussat: The breakfast was amazing, the room fantastic, the staff wonderful. They have coffee in the lobby 24 hours. An amazing place. This will be our second time staying with them.

Plussat: It had all the amenities for a short stay, loved it.

Plussat: The proximity to shopping and restaurants was great. Easy to get to right off the freeway.

Miinukset: The air conditioner in the bedroom didn’t work. It was very warm in the bedroom. The bed was made strangely. There was the mattress protector, a bottom sheet, a mattress pad, and bedspread. No blanket. Why a mattress pad over the bottom sheet? Requested extra towels but never received them. Had 4 different room keys but had terrible time getting them to work. When I think Hilton I think of exceptional service and accommodations. This facility had neither.

Plussat: Home away from, always pleased when we stay here.

Plussat: Breakfast is great, clean rooms, friendly staff and close to shopping center and restaurants

Plussat: Breakfast sandwiches.

Miinukset: Hair on the pillow.

Plussat: Pool and Jacuzzi was great.

Miinukset: Hotel wasn’t my expectations.

Plussat: breakfast was a little expensive but loved everything else

Plussat: Lovely room, super comfy bed, lovely breakfast, friendly staff

Plussat: Valets were very good and the entire hotel staff was very nice and polite!

Miinukset: Need better access to restaurants

Plussat: Close to airport and convention center.

Miinukset: Small. No pool. No fan in bathroom. You do not get breakfast with your stay.

Plussat: Bedding was nice

Miinukset: Valet is so expensive

Plussat: Good location. Very professional staff.

Plussat: Clean rooms

Miinukset: Small room Parking was a nightmare

Plussat: Location was awesome especially if you want to attend a game or venue at Talking Stick Arena. Liked how they kept the historical architecture.

Miinukset: Would probably prefer Hyatt because of hot tub. On a St Patty's Day with a Suns game going on, a street celebration outside the door and a fairly full bar... on a Saturday... the rooftop bar and the lobby bar closed by 11:30. Lovely night. Keep open!

Plussat: The rooftop bar!

Miinukset: That there wasn’t freebies breakfast.

Plussat: location to my event and dining

Miinukset: there were no glasses in the bathroom for brushing your teeth, the bartender on the rooftop wasn't good, the tub is pretty high up and only having 1 handle bar IN the shower doesn't help getting out

Plussat: Good location but parking was a nightmare! $35 for Valet parking is ridiculous I was told there was cheaper parking in the garage next door but it turned out it was completely coned off and only for business visitors I ended up doing meter parking! What a pain for two days

Miinukset: The parking situation was a nightmare

Plussat: 1930's era artdeco building very convenient to the Orpheum Theater, Symphony, Nook Kitchen on site has excellent cuisine, with city lights enhanced experience. Valet folks were friendly and helpful as were all staff.

Miinukset: Not really.