Phoenix hotellia

Miinukset: Bar closed at midnight

Plussat: Newly remodeled, spacious, comfortable suite in beautiful oasis.

Miinukset: Tasteless coffee forces you to go to the Starbucks counter or dining room. Be sure to turn on the exhaust fan in the shower and/or keep the bathroom door mostly closed when showering. Learned that the hard way when the smoke alarm over the bathroom door was set off. According to the woman at the front desk, some of them are sensitive and can be set off so you have to open the terrace door to get it to stop.

Miinukset: Many reviews have the Arizona Grand Resort on the top of their list, but the truth is the options are few, the facilities are dated, and the atmosphere has very little energy. Don't get me wrong, this is a nice hotel, however, in terms of resorts, it does not belong in the same conversation with any of the Scottsdale or Sedona facilities. Very disappointing considering what was being sold. A three-night reservation, we left after one evening.

Miinukset: The waterpark was supposed to open on February 18th per the website and a phone call to the hotel - so we booked from February 20th to 24th. What they failed to inform us was that the Waterpark was only open the weekend before and the weekend afterwards. When we arrived on the Monday the person who greeted us and showed us to our room talked about the Waterpark being great and only later did we find out it was closed. We got 2 nights of the facility fee refunded, however the other 2 nights were not refunded and we chose this hotel especially because of the waterpark. Very disappointing.

Plussat: This isn't a very romantic resort. Too many places for families and not enough places for romance

Miinukset: DO NOT LIKE THE EXTRA CHARGE AT THE DESK OF $49 FOR WHATEVER. I WAS CHARGED AN ADDITIONAL $110 WHICH $55 IS REIMBRUSED AFTER SO MUCH TIME. CHARGE WHAT YOU WILL AND LEAVE IT AT THAT. WE COME FOR THE SLIDES & LAZY RIVER LIKE EVERYONE ELSE. BUSINESS MAYBE DIFFERENT.

Plussat: Not much to like. Except the property had mature trees.

Miinukset: Staff service was shockingly bad. The property claimed there was an upgrade ... still old and dirty looking. Price of food was very high. They call this a resort ... more like a glorified hotel. Would not recommend this property ti anyone.

Plussat: As always the Weather during Spring Break is wonderful. The general layout of the resort is wonderful. This is my 3rd trip here since 2009 and we want to make it a annual thing for myself and my kids,

Miinukset: This trip we experienced a lot of horrible service, missed room services, not being attended to while at one of their restaurants. the exception was the last night we were there. I spent $5000 over a course of 6 nights we stayed..I would expect way better service when ones pays this much. Im considering not coming back due to the service not matching the price I paid. I also feel the resort could use a bit of updating and repair. Eep in the room when we had burnout light bulbs and once again they were never replaced on our stay.

Plussat: Staff.Staff and Staff is the resorts strength... Luz was great; fast and friendly. She got us checked in and on our way quickly with limited swim time available......that was important. Dan escorted us to our room and set us up quick and easy. Room service was awesome

Miinukset: Resort fee seems over the top considering daily rate being charged

Plussat: We went for the water park & got more than we expected for the holiday with extended hours & activities for the children. For an additional amount we could check out later & enjoy the park more. Staff were very courteous.

Miinukset: No microwave

Plussat: Location was good, hotel was clean, staff was friendly and responsive. We were given an upgraded suite. I would consider returning. The fitness center was very nice.

Miinukset: As a 4-star resort, I expected just a bit more. Water pressure was poor, not all of the shower features functioned properly, dirty towels were left by the cleaning staff outside our door for extended periods. The $50 + tax resort fee per day seemed a bit excessive - especially when the water park was only open on the weekend and we were not able to use it.

Plussat: The hotel is beautiful. It has great potential but they are far from meeting it. If they remodeled the place, they certainly are not finished. The housekeeping staff were great.

Miinukset: They do not have supplies/equipment to handle the capacity. We needed another blanket and were told they ran out. They do not have nearly enough chairs at the pools. There were 10 lounge chairs at our pool. I know they cannot provide enough chairs for every guest but there is absolutely no excuse why there were not at least 30-40 chairs at each pool. There was certainly room for that many. People at the pools were angry. The teenagers that work at the oasis pool were rude. Instead of being a relaxing experience, it was over-crowded and stressful.

Miinukset: cost of food & drinks to expensive

Plussat: The staff was excellent. The property was nice.

Miinukset: Our room was not cleaned until well into the afternoon on Sunday.

Plussat: Room were very nice and availability to facilities was great. Pools were in excellent condition. Room Service was very quick. Grounds were great fro mid summer in Az.

Miinukset: The lobby resturant had a fly problem. We must have had a 10 to 15 fly's hovering around us during dinner.

Plussat: I liked the location of the room as compared to the location of the waterpark. I enjoyed the movie in the wave pool.

Miinukset: I did not like that taxes and resort fees were hidden during initial booking.

Plussat: There is so much for the kids to do

Plussat: The staff were very nice and helpful. The room was nice and they accomodated our needs nicely. Wish we could have stayed longer.

Plussat: The Oasis waterpark is very family friendly. I wouldn't recommend the nearby/closest Mexican restaurant... unless you don't have to be anywhere for a while.

Miinukset:

Plussat: my family and i loved the arizona grande resort wv have stayed there 2 years in a row it isnt far from where we live, staff is very friendly and accomendating, also the resort and water park was cleanand gave me a feeling i was in the tropics!

Miinukset:

Plussat: The water park is wonderful. Our children loved it. The grounds are very well maintained and the foliage is beautiful. The suites are very nice.

Miinukset: The suite was a little small. It says it sleeps 6, however that would not work too well especially since the bathroom is located in the main bedroom.

Plussat: The room was nice, and the property was beautiful

Miinukset:

Plussat: Everything was amazing.

Miinukset: How early check out was not the best.

Plussat: I like the location on 16th Street. Nice bars and restaurants close by. Water park was fun.

Miinukset: Rooms are a bit dated. Water park was smaller than I was hoping. Not a lot of choices for dining on resort during summer.

Miinukset: Dated

Plussat: I loved the cozy rooms, I get cold very easily so I was able to turn the heat on full blast while being in a SUPER comfy bed. Room service was amazing and very quick and the staff were very nice and helpful.

Plussat: Easy check in

Miinukset: They boast "millions of dollars in recent renovations" but the rooms are just awful. I remember this resort from many years ago, and at the time it was very nice. They have basically let the whole place become run down and have milked it for all the money they can get out of it. It is a run down crappy "resort" now, and should be condemned.

Plussat: Nice rooms for the price, fun waterpark, but the pools were dirty and the pool pavers were blistering hot on our feet.

Plussat: This place is beautiful. The grounds and buildings are recently remodeled and they are very clean. The room had a lot of space. Parking was great, and the resort fee was actually worth it for once. They give you a lot for the $24 a night fee, I had no complaints.

Plussat: The pool was great! The pool staff was excellent and always around if you needed anything!

Miinukset: We were unable to check in early, so they said they would text us when our room was ready which should have been by 4 because that's the time of check in. Around 4:30 still no text, so we decided to go check ourselves. When I spoke with the woman at the front desk about checking in she said our room was still not ready. Luckily she moved something around and got us into a room, but what if I hadn't gone to the front desk and just waited for a text who knew how long we would have waited. If check in is at 4 then we should have been in a room by that time. Also the housekeeping never came to clean our room on the second day which I found very odd.

Miinukset: Rooms need updating. Pool dirty. 90% kids. They should advertise this resort as a kids and family resort. Not a good value for the money

Plussat: It's a nice place, bed was so good

Miinukset: Nothing to complain about

Plussat: Aging but acceptable property

Miinukset: The practice of a mandatory resort fee seems to be a gouging tactic if you don't use the services. Not against this property specifically, just the industry practice. Other than that, a pleasant stay.

Plussat: The amount of space for the King bedroom suites was very accommodating. There are two separate rooms, a living room area with a pull out bed is great to use if you have additional folks with you or children, and a separate bedroom in case you want more privacy. The staff were very knowledgeable and responsive. I didn't need much assistance, but for the few questions or needs I had, they were quick to aid me. The resort is kept up well. It has stayed up-to-date since my last stay there 20 years ago. I'm happy to see it has been kept in good condition. I went to the spa and the masseuse was incredibly experienced and did an exceptional job. I would highly recommend the spa.

Miinukset: There are a few small areas that the resort could improve on: -I noticed it was very difficult reaching hotel staff by phone. I tried every single line (ie Guest Request, Room Service, Front Desk..) just to try to reach someone. This happened to me about 5-6 times within my first 36 hours. They could work on beefing up availability of folks to answer phones. -The spa was fantastic, and one of the showers was very dark, and had one ceiling light which was not in the shower. This made the room dark after pulling the shower curtain. It didn't do justice to the overall appearance to the spa. -Also I would recommend the spa supplying a few creature comforts in the locker room, such as disposable combs for people to use after showers.

Plussat: Went for a 30th reunion. Great facilities, polite and helpful staff, lots of pools, spacious rooms. Many conveniences. Even great food at the pool and room service. Excellent value. (We stayed the last weekend in September and got a special rate by shopping it in advance.)

Miinukset: A place this big could use a bit more food options. Maybe a bigger menu for room service and pool restaurant. But the food was excellent, so the request for more of it is a compliment!

Plussat: Close to family.

Miinukset: The resort is tired and it shows.

Plussat: The staff was amazingly helpful. The location was great!

Miinukset: The room wasn't cleaned the best. My wife had me go get Lysol wipes to wipe down our room.

Plussat: Nothingeverything

Plussat: Everything ! the staff was awesome the view from our room was spectacular

Miinukset: Leaving ! Had a wonderful weekend there will go again

Miinukset: My girlfriend and I stayed here for the fourth of July weekend. I will never stay here again ever. The room was dated. The room looked like a road side motel. The pictures and smoke dectors were falling off the wall. The refrigerator door had a hole like some one kicked it. I went to four different ice machines four different times and not one of them worked. I had to drive to the store it was very inconvenient. For the amount we paid for each nigh it was not worth it. We didn't even go to the water park portion of the resort because we were so disappointed with our room

Plussat: Atmosphere was awesome

Miinukset: The weather, it rained during our stay

Plussat: Nice room nice pools

Miinukset: I stayed on a Monday until Wednesday and it wasn't very busy at all. I was put in the farthest room from the main pool so it wasn't walking distance, did receive shuttle service but would of been nicer to be closer.

Miinukset: Toilet flushes did not work, Shower worked together with regular shower and facet runs,

Plussat: as we frequent several valley hotels, we especially loved the adult pool area....................

Miinukset: our room had absolutely no view front or back

Plussat: Location

Miinukset: Parking

Plussat: Location and staff

Miinukset: Hotel is a bit dated

Plussat: Quiet retreat. Comfortable suite.

Plussat: Convenience and value for money in a high class operation

Miinukset: No

Plussat: Stayed in the Presidential Suite which was absolutley amazing. There was more then enough room for two poeple and the rooms were very nicely decorated. Not mention, we were within 20 ft of a pool and fitness room and had no issues with parking the entire trip.

Plussat: It was quiet and serene...not very crowded.

Plussat: We stayed in a Presidential suite and had a lot of nice room to visit with my son and family. (big living room and large dining table and chairs, bath and a half, large master suite with balcony and bar area). The kids enjoyed the pools and water facilities. The facility is older, but is kept in good shape... Off season pricing was great!

Miinukset: There was a small frig. in the bar area that was filled with hotel snacks that were very expensive. There was no microwave.

Plussat: the pools

Miinukset: out of the way....

Plussat: Everyone was really friendly. The hotel was clean and offered all the amenities we desired (golf, swiming for both kids and family). An area to allow the family to gather and talk.

Miinukset: we were billed incorrectly for our room. We were billed at $211.65/night which was higher than the rate on the booking.com confirmation. I have sent an email to the Pointe Hilton to ask them to review our bill vs a copy of your booking confirmation email.

Plussat: The Cliffside Resort was beautiful with a gorgeous view of the city. We especially like the hiking trail at the top of the resort which had a panoramic view of the city. The patio view was also very nice.

Miinukset: I did not like the fact that we had to worry about extra charges that were added on. We paid over $100.00 extra than we originally anticipated. It makes the experience less pleasurable. The cleaning staff tended to be slow about cleaning the rooms and left stuff laying around.

Plussat: The location was great. Staff were very friendly.

Miinukset: Garden room had a single window unit type AC that did not sufficiently cool the room. Hotel is currently under construction, which makes it very hard to get around. I found bits of cracker on the floor around my bed upon check in, but was too tired to deal with it at the time. The matress in my room felt old and sagged on one side. The pool bar closed at 5. The famous Catalina pool has many broken tiles. I was promised an emailed receipt at checkout, and have yet to receive it. I've made two calls to their accounting department and they have not returned my call.

Plussat: Everything! Very Unique.

Plussat: We celebrated our anniversary and were upgraded to a beautiful suite, and the front desk staff sent a beverage, chocolates and fruit to our room when they learned. Loved the room, the grounds are amazing and enjoyed the amazing amenities. We're planning to return every year.

Plussat: Fabulous architecture and gardens; friendly and helpful staff, great breakfasts. Everything!

Miinukset: nothing.

Plussat: Truly beautiful hotel. Beautiful grounds. Upgraded us to a private cottage room free of charge. Would love to stay here again soon.

Plussat: Many luxury features. Service very good and happy hour nice.

Miinukset: Hot tub not warm, bed sagged in middle, no robes, landscapers started gas power hedge trimmers at 8:35am for 45 minutes in courtyard next to room.

Plussat: Nice pool and gym. Great drinks at the hotel bar. Beautiful hotel.

Miinukset: They seemed to be incredibly short staffed in terms of housekeeping. On our first night, our room wasn't ready for check-in at 6:30pm -- 2.5 hours after the hotel's check-in time of 4pm. It seemed like it would work out in our favor because we got a room upgrade since our assigned room wasn't ready. But then on our second day our room wasn't cleaned until 4:30pm and on our third day, they didn't clean the room at all -- and we were out of the room from 10am until 9pm! When we called the front desk, they offered to send someone to clean the room, but it took 40 minutes for someone to show up.

Plussat: My room was nicely renovated but bathroom much to small. The shower when in use would soak the bathroom floor. The property is getting tired looking, time for a face lift. I returned after 10 years and was disappointed to find gym still to small, spa uninspiring, exercise studio and bike/tennis area a throw back to 1980. I would return to the front portico each morning from a long run and was never greeted by bell staff or offered bottled water as i stood there recovering from the run and sweating from the desert heat. I have become so accustomed to being greeted by staff with bottled water and towel upon returning from jogging at all great hotels that i really resented having to ask for it. The main lobby is beautiful and I enjoyed evening cocktails on the patio adjacent to the lobby. The bar staff was lovely. Lunch and breakfast in Frank and Albert's was painful to endure. Breakfast was so delayed with mistakes to the order and lunch was mediocre. The cafe also disappointed. One meal at each was one too many. Best meals were all off property. My daughter and I walked thru the shops and found once again we were back in the 80's. We love to shop so it was hard to believe there was almost next to nothing to buy. Housekeeping was a bit lacking of management, it seemed. Dirty dessert dishes lingered in my room for two days. The Scottsdale - Phoenix area has so many fabulous resorts, it's to bad The Biltmore doesn't seem to be one of them anymore.

Plussat: Lots of places to sit and talk. Good facilities. Newly renovated rooms are very nice. Staff is great!

Miinukset: Smoking in the general seating areas outside

Plussat: Beautiful architecture and design elements of a Frank Lloyd Wright associate. Beautiful pools and eight of them. Good service.

Miinukset: Can be expensive. Self parking- quite a distance away.

Plussat: Mountain biking and guide (Chip) were excellent. Wright's was outstanding dining all around. Food, service, presentation, ambiance, price. If the entire resort were run like Wrights, this would be a five star resort. Spa services, attendants were great. Megan O. at the front desk was very friendly and helpful. The lobby is beautiful. A Maintanence engineering employee whose name I did not get. The bicycle room service provided a bit of whimsy and were a delight to watch them ride through the resort. The swim up bar is a nice touch, but perhaps should not be immediately next to the kids water slide.

Miinukset: Was billed as a five star resort when I booked it. Don't get me wrong, this is a nice place with a lot of history. However, a five star resort implies attention to little details that separate you from other resorts. Those little details were missing. While I understand the main entrance is under renovation, the concrete blocks holding down the umbrellas for the valets looked cheap and haphazard. Not a good first impression. Upon arrival, no one offered to help with my bags, merely pointing me to the direction of the temporary main entrance. At that entrance, there is a small lip in the doorway, making it difficult to maneuver a roller bag. While the front desk did ask if I needed assistance with my bags, no bellhops were around if I did, and given the room location, they should have been more readily available, as my room in the garden wing is on the second floor accessible only by stairs. Upon check-in, I searched for ice (which with a bellhop could have been a non-issue at least for the first day). I could not locate the ice machine, or anything in the in-room literature to direct me. I found a housekeeper and asked her. She did not seem to know either. A maintenance engineering department employee coming out of a guest room overhead the conversation and immediately led me to the nearest ice machine himself. Unfortunately it was broken. Not only that, there was a bus cart full of dirty dishes stowed in front of it. Again, this is the kind of little detail a five-star resort takes care of. The ice machine in the adjacent paradise wing seemed more designed for "back of the house" rather than for a guest to be accessing it. Service at Frank and Albert's was very nonchalant. It did not seem as is they cared if we stayed to eat or not, or enjoyed our meal. Everything seemed to be under construction at once, causing noise throughout the day, from early in the morning until afternoon. When I asked about this, several, employees' response was "well, it's the slow season...." as if I should have lower expectations because it's August. Again, a little detail a five-star resort should nail. Guests should not notice a difference in staff attention regardless of "season." A few other "little details": In the lobby bar, the cords for the TVs and speakers were haphazardly hanging, not neatly along the wall. There was visible water damage on one of the corner speakers. A large cobweb was hanging in the corner and blowing with the AC. There were several areas where grout or paint had dripped onto the pressed concrete blocks from recent renovations but were left there, not removed. The pool desk was open and appeared to be staffed, but was unmanned for five minutes, leading me to walk behind the desk to help myself to clean towels as no one was around. Ultimately, we cut our stay a day short and moved to a different area five star resort, where we did not experience any negative issues.

Plussat: Property is fantastic. Amazing history of the Biltmore, as seen in all the photos throughout.

Miinukset: Room needed updated

Plussat: Simply excellent - the best hotel we had during our 4 weeks trip

Miinukset:

Plussat: Location was good for what I needed. Other than that, stay away. Bedding was clean, staff was attentive and polite, but the place has not been maintained. At all. The property may have ranked a 4 star rating long ago, but it honestly looks like that was the last time they even spent a dime on upkeep of the structure. Again, the employees were great, but the place is a dump.

Miinukset: Room had carpet that was withered and frayed, looked like it had been installed in the 80's. As if that wasn't enough of a tip off, there were several huge stains that literally looked like a donkey had urinated a few times - again, quite a while ago. Air vents have not been cleaned since the last century, so if you are into breathing spores, other people's skin cells, and bacteria - this place is for you. I also had the pleasure of sharing the suite with a loud buzzing noise every 55-60 seconds. Sounded like a cell phone on a table vibrating. After a few nights of putting up with this, I decided to investigate. Really with I had not... first I found a huge 36" x 16" hole hacked out of the wall behind a mirror hanging in the connecting hallway to the front room. This had some other mismatching hunk of drywall dangling in it, not really doing much to seal the hole. Emergency plumbing repair unfinished? Maybe the source of the camel pee stains, don't know. Finally, I found the item responsible for the 55 second interval alarm... behind the vent in the ceiling, a cheap recirculation pump was mounted with no thought for vibration dampening. Seriously, this thing was absurdly annoying. Honestly, I've seem far better maintained rooms in a Motel 6 or Super 8, I expected much better from a hotel of this supposed caliber.

Plussat: We spent most of our time at the pool it was a great relaxing atmosphere the only drawback was that the pool closed early

Miinukset: We didn't like that the pool closed so early

Plussat: Everything was very nice, but I especially liked the pool area.

Miinukset: The stairs to the roof terrasse was next to my room and someone was unlocking that gate at 7:30 every morning, with less then a quiet manipulation. Other then that, no complaints what so ever. i loved the place.

Plussat: Excellent staff , great swimming pool for all ages , low cost meals , happy hour every afternoon , bands playing most nights

Miinukset: Luke warm water for showering and shaving took ages to obtain , towels old

Plussat: Breakfast. $10 voucher for the in-house restaurant. Rooms & beds were clean and sharp.

Miinukset: I booked a Sunday night stay. Apparently they were all-booked for the night before, and after I arrived 30 minutes before normal check in time on Sunday, and they couldn't accommodate me for those 30 minutes and made me wait until the normal check in time.

Plussat: Great, helpful staff; Arty and comfortable; Delicious bistro / bar; Wonderful rooftop bar / open lounge with live music. Convenient location and easy covered parking.

Miinukset: In Phoenix!

Plussat: Restaurant was good. Junior suite was spacious.

Miinukset: No hot water so cold showers all weekend. Towels were old and not very soft. Combo shower/bath was old/cheap. Blinds wouldn't close completely in living room area so privacy was an issue - especially since you could see through to the bedroom. Overall impression is that they took an old, run down 2 star hotel and tried to updated it with hipster accents. I've seen it done well elsewhere but here they fall short.

Plussat: Old meets new was fun. Learning more about Don being blown-up in his crappy, small, yellow forgien sports car gave a fun dangerous vibe. Fitness room worked. Loation is great. Covered parking rules.

Miinukset: One beat House music is hard to take by the pool trying to read or on the roof watching a beatuful sunset. That music requires the listener to be on lots of really good drugs in a club to be appriciated. However, I dare to say most people thing that music sucks anytime, anywhere while on any drug(s). Clubbing, stockholm syndrome nonsense, sholdn't be forced on everyone in the name of pseudo cool.

Miinukset: There was a dj poolside all day, then a jazz band played on the roof directly above me until 10:00 pm. 7:00 am kids yelling bloody murder in the pool, if you don't like sleep this is your spot

Plussat: Everything

Plussat: Lady at the front desk was very helpful finding me food at 12pm.

Plussat: VEry expensive in relation with price. Try to do a design hotel, but it is very old , and expensive.

Miinukset: Gym, swimpool, etc, etc

Plussat: Everybody was very warm, friendly, patient and went out of their way to assist in every wAy possible.

Miinukset: Nothing

Plussat: Loved the little romantics alcoves around every corner with flowers, hummingbirds, and fountains.

Plussat: We enjoyed Happy Hour at T Cooks, excellent tapas. Guest service staff extremely polite and helpful. Great cozy room with a fireplace. beautiful grounds.

Plussat: We were allowed to stay at the pool and to use the spa facilities to shower after we had checked out and before our evening flight. The staff were also very friendly and helpful.

Plussat: Immaculate property. Flowers trees etc are beautiful. Historical property but feels new. Relaxing tranquil. Every employee seems happy. LOVE this resort.

Plussat: We loved our time here! The grounds are beautiful and there are so many small little spots to sit and relax. Service is top notch. Access to the spa as a hotel guest is a huge advantage as well. Loved everything about our stay!

Plussat: Very clean and easy access to parking and front.

Miinukset: The power went out.

Plussat: The resort is beautiful. The wait staff at the restaurant was fantastic.

Miinukset: Check in was delayed until after the check in time and there was no apology for this. Staff at pool were not very friendly and very slow.

Plussat: The bell hops/valets were great! They were knowledgeable, fast and treated you like a VIP. They always called you by name when ever you had contact with them.

Plussat: The grounds and villas were simply beautiful.

Plussat: The staff were very freindly. I ate at the resteraunt and found it to be surprisingly good

Plussat: the food

Miinukset: lost & found never calls you back, nor they answer the telephone.

Plussat: Room service. Food. Friendly people.

Miinukset: Price was less expensive the day after we arrived but we were locked In at the expensive price.

Plussat: Staff was very nice room was clean quite spacious would recommend to any one. The train is directing in front of the hotel for a 10 ride to downtown.

Miinukset: None

Plussat: Friendly staff, clean comfortable room

Miinukset: The price was rather high

Plussat: The location so close to Sky Harbor Airport. The size and comfort of the room. The frequency of the airport shuttle.

Miinukset: The service and competence of the bar staff left a lot to be desired. The lobby entrance is so dim that it looks really dingy and rundown, which, unfortunately, gives a poor first impression that colors everything else you see subsequently.

Plussat: the courtesy of the gentleman at the reception desk and efficiency checking us in.

Miinukset: on arrival at hotel front entrance, no one to help take luggage from car to reception area (there was a staff member with cart just inside the entrance but we were totally ignored, he calmly looked away while we struggled to get the luggage inside) and no coffee maker in room

Plussat: convenient to airport and good value for money

Plussat: Every one of the service people at the hotel was extremely polite and helpful.

Miinukset: The fee for parking at the hotel was $6 a day, but I was told I would not pay for the night I stayed at the hotel. It was only applicable for the four days I left my car for my trip. However, when I returned I was told there was a $12 valet fee for the night I stayed there. WHAT???? That was NEVER mentioned and the attendant didn't charge me when I said I'd never heard of that.

Plussat: Wonderful location and availability of shuttle service. Staff was friendly and efficient.

Miinukset: No.

Plussat: Evrything from the attention paid by the employees to the cleanliness and comfort of the room. Would definitely recommend it. Great price also for such a luxurious looking room.

Miinukset: Nothing I can think of. Then again, I just stayed one night. Came at 18h and left by 10h the next morning. From this point of view, it was perfect.

Plussat: Convenient location

Miinukset:

Plussat:

Miinukset: The pending charges placed on my checking account that are still present 4 days after my stay

Plussat: Within 4 min drive of airport terminals. The new Metro Tram runs past the front of the hotel giving acess to Mesa and central Phoenix every 10 mins. There is a free shuttle bus service from all airport terminals to the Metro station evry 12 mins.

Miinukset: In room air conditioning was very noisy.

Plussat: Over night stay only. It was excellent

Miinukset:

Plussat: Great room, staff, and style. Also, the beds were amazingly comfortable.

Miinukset: The in room tablet doesn't list all their options well or other info. Feel like it needs a redo.

Plussat: The breakfast was amazing- the beds and pillows are perfect-

Plussat: Normally I dread the term "boutique," which usually signals small, cramped spaces with questionable decor. This was not the case with FoundRe. The rooms were spacious and very stylishly appointed, with wonderful design aesthetic. The staff were courteous and helpful and the adjoining restaurant was excellent as well.

Miinukset: The only slight downside was the fairly spartan "fitness room" which was a handful of cardio machines and a basic set of dumbells.

Plussat: the room was spacious and nicely decorated. the breakfast was very nice and a variety of things to choose from. the hotel looked clean and updated. very nice

Miinukset: the amenities in the bathroom did not include the usual cotton balls, qtips, and NO SHOWER CAP!

Plussat: It was nice that they had a shuttle available to take us within 3 miles. Happy hour with free wine during the week was great. Some of the staff was nice.

Miinukset: The place is lacking in maintenance. The curtain had fallen down in my room and was left there. We had trouble with the temperature of the water in the shower. Pillows were not comfortable. Building was not as clean as it could be. Shuttle van was filthy.

Plussat: Clean, comfortable, near the airport and good shuttle service hours. The 3 staff members that I had contact with were excellent.

Miinukset: The room had a couple plumbing issues. The drain in the shower and the sink were both very slow. The sink faucet was not attached to the countertop.

Plussat: Everything was clean and the staff was very friendly .

Plussat: The staff was super friendly! Maybe it was just because it’s Phoenix, but the free water bottles were very nice. The location was a brief walk from some good fast food, and the shuttles were handy.

Miinukset: I’m not sure. It was all pretty good. More water would be nice (that stuff can get expensive!)

Plussat: Easy airport access location, super friendly staff. We left before breakfast as we had to catch an early flight but were given "to go" bags with granola bar, muffin and piece of fruit. Something that no other hotel has ever done for us. Bottled water and a cookie at check in were nice after a long day.

Miinukset: Undisclosed hotel fee upon checkout was an unpleasant surprise. Only $5.00/day, but I was under the impression that my "full payment" when I booked meant that it was paid in full... Hallways were freezing (outside temp was in mid 70's), wall thermostat in room didn't work

Plussat: Loved it was right by the airport

Miinukset: nothing

Plussat: Room comfort

Miinukset: Breakfast was lacking in content and quality

Plussat: Bed comfortable.

Miinukset: Staff at front desk arguing with other staff while I was checking in.

Plussat: Hotel was clean and rooms were spacious

Miinukset: While staying at the hotel our car was broken into. The rear window was smashed. We weren't notified by the hotel because they do not ask for vehicle information. The hotel security tried to deter the thief but to no avail. They didn't try to make any kind of compensation or even apologize for the inconvenience. Also there weren't any vending machines although there were signs for them.

Plussat: The staff was outstanding. Very pleasant to work with. Very clean property. Comfortable beds. Would absolutely stay again. Would recommend to friends and family.

Miinukset: In remodeling phase. Minor glitches.

Plussat: Staff were exemplary, liked the comfort of the bed, room nice and clean

Miinukset: There was some sort of teenage girls summer camp on the premises which clogged up the breakfast rooms some mornings but they were well behaved. It was a minor inconvenience. Would enjoy staying with you again.

Plussat: I loved the homey atmosphere - it didn't have that awful "hotel-y" feeling. The staff looks after the guests effortlessly. It was an experience in pure comfort!

Plussat: Our room was very clean & comfortable. Convenient to the airport with the shuttle & parking of our vehicle at the hotel. Well priced.

Miinukset: We liked the hotel & would stay again.

Plussat: The room was spacious and comfortable. Also clean.

Miinukset: The breakfast was perhaps the worst I have had at a hotel. Burnt patty sausage, frozen reheated over hard eggs were just nasty. Never saw eggs like that before. Have stayed here before and was pleased. As long as you don’t eat the breakfast if it’s like this one, you’ll be pleased with your stay.

Plussat: The hospitality. The cleanliness.

Miinukset: Hard not to like anything.

Plussat: Clean facility, could definitely tell its newer. Well put together rooms. Handy computer room which helped me book a return flight home.

Miinukset: $15 for a mediocre cheeseburger. Small patio area, small pool area. No continental breakfast but instead a $14 breakfast buffet. Stuck us in a room next to the elevators which shook our room every 10 seconds all night long.

Plussat: Great hotel with friendly staff.

Miinukset: N/A

Plussat: Room was clean and comfortable. Met my needs.

Miinukset: Room smelled of a scent that I didn’t care for. Room freshener or something.

Plussat: Comfortable n cleanliness

Miinukset: No comments.....

Plussat: I needed a place close to the airport with a 24 hr. shuttle service, and one that would allow an early check in. This hotel has wonderful people working at the reception desk,(Donigha?) professional, courteous, and accommodating. A nice beer and wine happy hour and a good menu for dinner and breakfast doesn't hurt either.

Miinukset: It is not a 'walkable' neighborhood, but then the Hilton Garden provide s the necessary services, so not a 'deal-breaker'. Proximity to the airport, for the price, in my opinion can't be beat.

Plussat: Was gone early and back late each day. Room was clean and the bed was comfortable. I had no problems.

Plussat: The staff was very kind and attentive.

Plussat: I liked the quality of the bedding and the bed itself which allows one to adjust the firmness/softness of the matress. The room is uniquely decorated and expecially comfortable for male guests.

Plussat: The only things redeeming about this property are the free parking, free breakfast and warm cookies.

Miinukset: This hotel is dingy, rundown, and desperately needs renovation. The room doors are also not within a closed building. This Double Tree is nothing like any of the ones we've used in the past. Save your money and look for a cleaner, safer and nicer overall property.

Plussat: It was a wonderful hotel, great breakfast, comfy room, and friendly staff.

Miinukset: I was traveling alone and my room was on the 5th floor quite a distance from the office and a little hike through the foliage and pool area. Even from the parking lot entrance, closest to the elevator I needed to take, I had to travel down a dark walk area by the laundry. I didn't feel unsafe but it could be a recipe for disaster. I checked in after dark and the lighting is limited around the pool area for the ambiance but this made it difficult to figure out where to go. I would have preferred something closer and should have asked.

Plussat: The staff were very helpful and friendly. Room was clean and nice size. Very lovely outside pool with plenty of clean towels. The free breaksfast bar was fresh and delicious.

Miinukset: First visit our family was put into handicapped room and the shower facilities were extremely messy with 4 people showering.

Plussat: The hot buffet breakfast included is fantastic in quality and expectations. The set up of hotel is wonderful as all views ou can see mountains and planes taking off (the noise from planes was not an issue even though you felt like you could grab planes out of the sky. I would recommend this for all of my relatives who would visit me and for all of you wbo have no idea where you should stay.

Plussat: Friendly staff, great breakfast, lovely pool and very comfortable suite!

Plussat: The location was close to the airport and only a short drive to University of Phoenix Stadium. It was perfect for a quick in and out trip.

Plussat: The location of the hotel was perfect for returning rental car, touring in the day, and a free shuttle to the airport. Rooms were spacious, clean, and the bed and pillow comfortable. Slept great, very quiet. Staff was very friendly and accommodating.

Miinukset: Cannot think of a thing.

Plussat: We liked the size of the room. And it was clean

Miinukset: We did not like that some of the channels on the television were fuzzy, and more than that, the pool was very dirty.

Plussat: Celebrate New Year's Eve with an early check-in and stay at the Doubletree and early dinner at 6 PM and the nearby transportation to our event departing at 8 PM fantastic

Plussat: Appreciated the free shuttle to and from the airport, as well as to neighboring restaurants. The complimentary breakfast buffet had plenty of choices, including scrambled eggs, bacon, sausage, oatmeal, cereal, various breads and pastries, yogurt, etc. Rooms are spacious, with a door separating the bedroom from the living room. Two large flat screen tv's, locking safe, large refrigerator, microwave and coffee maker. King bed is super comfortable with pillow top mattress! Plenty of large towels and good water pressure. Internet access was reliable and strong.

Miinukset: Bathroom is very small, and it was very difficult for both of us to get ready in the morning. The sink was next to the toilet, as opposed to being outside the bathroom, as in other hotels. Hair dryer only had medium heat setting - plenty of power, but needed warmer temp. Most rooms surround the pool, and one night the families using the pool were really noisy. The noise reverberates!

Plussat: Clean facility with a very friendly staff

Miinukset: No dislikes

Plussat: The breakfast was so good. alot of choices. Room was big ans very clean

Miinukset: this hotel does a excellent job

Plussat: The warm cookie at check-in was nice as was the quiet air conditioner...you barely even noticed it was running...a nice change from the typical room rattling wall units in most hotels.

Plussat: Vastaanottohenkilökunta on osaavaa ja palvelee erittäin miellyttävästi. Aamiainen on runsas ja laadukas. Ravintolan ruokalista oli lyhyt, mutta ruoka hyvää. Hotellin uima-allas on siisti ja kuten myös koko hotelli.

Miinukset: Hotellissa olevan baarin tarjoiluhenkilökunta voisi olla hieman palveluhenkisempää.

Plussat: The hotel is very close to the phx Zoo. The shuttle will take you there and pick you up! This is ideal when you have a later plane. The shuttle driver Ray Lopez was fantastic. The pool is lovely and the towels were big. The bed was very comfortable. Breakfast was free and very good. The warm chocolate chip cookie is a nice touch.

Miinukset: The dining room was closed on Sat. night due to an affair. I wanted to have a nice dinner there and was unable to do so.

Plussat: Privacy, lovely warm pool, buffet breakfast excellent, easy to find, close airport

Miinukset: another guests room service tray with dirty dishes left outside for over 24 hours.

Plussat: Arrived very late at night and called the hotel from the airport - the bus was there within a few mintes to pick us up at the terminal and the hotel is very close to the airport so within another few minutes we were at the hotel where check-in was quick, smooth and very friendly. The rooms are large, clean and very comfortable especially after a day travelling on long haul flights.

Miinukset: .

Plussat: The staff gave us wonderful advice about a little Italian Restaurant not far from the Hotel. The place was perfect. Doubletree staff was always very nice and helpful. Another great feature, the huge chocolate chip cookie upon arrival.

Miinukset:

Plussat: The suite is so comfortable and we were amazed that you cannot hear any planes landing in the nearby airport. It might be more of a business hotel but I noticed a few family enjoying themselves by the pool. The 24-hour airport service was a life saver. I still love the cookies they give out upon check-in, yummy!

Miinukset: None

Plussat: Attentive helpful staff. Suite with huge comfy bed and separate sitting room with large workdesk. Coffe maker. Fridge. Very quiet for sleeping. Two large tvs. Laptop point on desk in suite and computers with printers downstairs (great for checking in and printing boarding passes for flight home). Plenty of free parking. Efficient airport shuttle transfers (free). Pool and hot tub. Good breakfast buffet. Excellent value for money.

Miinukset: Could not find anything to fault.

Plussat: It was ok.

Miinukset: My toilet was broken over the course of two days. I made three calls to get it repaired and when the maintenance guy finally did fix it, it was not fixed correctly.

Plussat: Have stayed here often as it's convenient to Mesa Gateway airport and has shuttle to sky harbor, so excellent location between flights. Had a bit of an issue with room cleanliness but the front desk was very accommodating and made it right!

Plussat: It cost like a 2 star hotel but the rooms are clearly 4 stars. With very good amenities and great staff

Miinukset: No included breakfast. For the price i cant complain.

Plussat: Not much

Miinukset: Hotel had shuttle to airport all day when stay was booked. Hotel changed schedule but did not tell us until after check in.

Plussat: Lobby was clean. Breakfast was decent. Lots of hot water in the shower.

Miinukset: Blood spots on the bed sheets (spot on both beds). Broken Coffee maker. Lots of hair in the hair drier. Customer service was lacking in front counter staff. The 2 manning the counter seemed stressed out and just ready to be done with customers asking questions/checking in. The low rate is a deal if you don't care about those things but I brought my mom and felt bad about bringing her there.

Plussat: Staff was friendly and helpful Breakfast was laid out early Clean, decent room Easy access from the Airport

Miinukset: Just needed a place to sleep after a late arrival to the airport, had no major issues

Miinukset: Los pasillos con acumulación de basura, dice no fumadores pero no se respeta esto. Las Sabanas estaban sin cambiar hice el reclamo y fui atendida, el chequeo lento.

Miinukset: The morning desk clerk was very unfriendly and rude. I asked her for a copy of my bill and she said it would be emailed to me but never was.

Plussat: The staff were very friendly and helpful, and the shuttle drivers were very willing to take me to a nearby shopping center. The room was fine and clean.

Miinukset: Internet was too slow to load pages, and then when I asked them about it, they restarted it, and then there was nothing. They did not have it fixed even after a day. I thought this was a hotel that catered to business people, but they need to upgrade to reliable, fast internet.

Plussat: Location

Miinukset: Service, water not to be rusty, front desk not to initially overcharg my card and beds not be so hard.

Plussat: Easy to find

Miinukset: For how much we paid to stay here it was really not worth it. The hot tub had green fuzzy stuff growing on the edges. There were no towels by the pool. Then when we called for extra towels it took them 5 hours (not over exaggerating) to finally bring them. The shower curtain lets out a ton of water and our fan in our bathroom didn’t work or they didn’t have one making it very hard to shower. The beds were pretty uncomfortable as well. Overall not a good stay for us. Wish I could go back in time and find somewhere else

Plussat: The breakfast was great, much more than we expected.

Plussat: manager's reception

Plussat: Size of rooms, close enough to airport.

Miinukset: room was a bit shabby,

Plussat: Restaurant was surprisingly good, breakfast was standard. Big showers and newer rooms.

Plussat: Nice clean room

Miinukset: Internet didn't work, one staff member was very rude

Plussat: Convenient to my friend's home.

Miinukset: When I opened the door to my room, there was an extremely strong cigarette door. Knowing that this was a non-smoking hotel with a stiff fine for smoking, I immediately called the front desk to report the issue. The young girl at the front desk seemed unconcerned. I did not request another room as I was too tired and in pain. My friend commented the next day that I smelled like cigarette smoke. I just wish the person at the desk had offered something to clear the air and stench.

Plussat: The cleanliness and update of the rooms was great, but bandaid-like approac. The ease of the hotel to be found from the freeway was good.

Miinukset: The band-aid approach to updating an older hotel. There were items that were overlooked that could of have been taken care of. The hotel was in a rough neighborhood, liquor store on corner, some bums roaming streets. Not a place for a single woman traveler to venture out and explore. Freeway traffic noise could be heard clearly with single pane windows. The AC did not have temp to adjust, so had to unplug from wall when chilly in room. Had thin window treatments that could be easily seen through, no blackout curtains ( room 241 ).

Plussat: It was clean

Miinukset: What I didn't like was I was quoted the wrong price online so it was more expensive and the room I reserved was supposed to have two queen beds but ended up have to small full sized beds. Plus you could here everything going on outside and from other rooms because the walls are to thin. Plus the bathroom door was hard to open and close.

Miinukset: Na

Plussat: We were given a really fair price through kayak (usually only available for super 8 etc). The room was very clean and well maintained. Service was very friendly :)

Plussat: Very nice, and clean hotel. Great value for your money.

Miinukset: Ay in this hotel again. I know that booking .com had information and said that I had to pay in advance which I did but they also took another 35 dollars a day which ididn't think that this was right since I paid in advance. So I was not happy with this.

Plussat: The room was perfect and we were very satisfied with room service and movie choices.

Plussat: The staff went out of their way to confirm onward bookings for a further six hotels (Booking . com had slipped) Superbly clean and has a dining room. Breakfast was much more than the advertised continental and was more of a full English. Brilliant.

Plussat: When we arrived they did not have any rooms of the standard we had reserved. They upgraded us to a suite before we had chance to speak!

Plussat: The room was very nice, the description of the room was very accurate

Miinukset: I checked out day early and they charged me half day rate

Plussat: The resort was amazing. The staff was very friendly and helpful. The kids loved the pool area, especially the lazy river and slide. Nice 36-hole golf course on the property.

Plussat: Went for my birthday overnight and the staff could not have made it more special for me. Starting at checking in, when we were upgraded to a room other with a king size bed and amazing view. They went above and beyond- we came back to the room to champagne, a handwritten birthday note, and cake! Then the pool concierge and staff (Nicholas, tabitha, yanna (sp?) and Camille all made us feel SO welcome and taken care of. They brought out a birthday dessert as well, while we were lounging by the pool. They comped a couple things and really made us feel celebrated and welcomed. It was a FANTASTIC customer service experience- which is rare to find these days!

Plussat: The staff was very nice rooms were clean and comfortable, fridge and microwave came in handy for us. we were in town because my 18 year old daughter had a double hip replacement after surviving cancer, so it was a difficult time for our family, and the hotel did not add to our stress, which is always nice. I would recommend this hotel.

Miinukset: Pool closed at 10, hot tub didnt have enough water, and it wasnt very hot. Parking is very limited and most have to end up parking in another parking garage, which is free, but inconvenient. Breakfast isnt included in price of room.

Plussat: It's in the right location and the overall price is ok (but not for the lack of cleanliness)

Miinukset: First there is an early check in fee, and their standard checkin time is 3pm, not 10 to 11am like most other places. Second when I got there to check in, a lady was complaining about the call she got charging her for dirty towels. She said she used the towels to clean her feet and the floor. When I got up to my room, I found a filthy bathroom floor stains on the comforter and headboard. I asked for another room. That room too had crumbs on the floor and a gross bathroom etc. The staff weren't even apologetic. Literally the manager had to advise the front desk staff that housekeeping needs to be made aware of these issues. So full on lack of competence from the staff... Just, avoid this place.

Plussat: The room was clean, and the bed was really nice.

Miinukset: The location is terrible. The parking structure you have to park in is abismal. There's no access from the structure to the hotel. And it's not very well-lit, so walking through it alone at night was unnerving. In the morning I called down for room service, and the phone was answered by a very clearly exasperated man that said, "Restaurant, can you hold??" Five minutes later I asked if I could order some breakfast to which he rudely responded, "Yeah but it's gonna be like 40 minutes wait!" I told him that would be okay. He sighed heavily and said, "Alright. What do you want?" Having worked in customer service for many years, I was surprised and disappointed. I've always had such wonderful experiences at the Holiday Inn, but this was by far my worst hotel experience to date.

Plussat: Quick change of room.

Miinukset: I was first given an unmade room. Then I was moved to the top floor with exceedingly loud ac.

Plussat: I liked that it is close to downtown.

Miinukset: The hotel need to be remodeled. The tub and toilet seat was peeling. The elevators were extremely dirty. The wakl from the parking garage to the hotel is a little scary at night, since you have to pass dumpsters.

Plussat: There was nothing to like about this place.... It was a tired OLD property!

Miinukset: Give our money back!

Plussat: Bed was very comfortable

Miinukset: The hotel looked a bit old, out room was on the first floor and felt like it lacked a bit of privacy

Plussat: Great location in downtown Phoenix. Comfortable room for the price.

Miinukset: Front desk and breakfast staff were not on the same page about whether the breakfast was included in the room cost. I was shocked to get a bill for breakfast.

Plussat: I like the fact it has a pool and jacuzzi.

Miinukset: One of the clerks at check in could have smiled. She was like robot. The others were more friendly looking. Other than that everythng was fine. Pool and jacuzzi looked a little unclean but it was because it was a windy day and leaves from the trees kept falling on them. But i really liked the location. The set up. The towel service. Thanks :)

Plussat: The location is the only great thing.

Miinukset: The cleaning staff was very rude. Mainly an older looking Hispanic lady. They are selling drugs on the 4th and 5th floor. They even offered to sell me some on the elevator. Both floors have a huge marihuana smell. I told the front desk but it looks like they're in with them because nothing was done about it. don't take your family and just watch yourself. This is a 100% real comment by a real person!

Miinukset: had to go downstairs twice because the key didn't work. the staff was unable to explain how to get to the hotel from the airport, they just said get a taxi. although public light rail was only a block away. there was vomit stains on the duvet the sink was plugged up the aircon was very loud

Plussat: clean room

Miinukset: cost was 35.00 more per room than quoted...That is with the tax already calculated. Read the fine print (wherever it is?)

Plussat: Quick check-in, hassel free.

Plussat: Holiday Inn has always been our home away from home. Wherever we go, be it China, Singapore, in America, it has always been Holiday Inn for the family.

Plussat: The hotel was clean, decor very pleasing and modern, and had some convenient amenities - the buffet breakfast and the small 'business center' (1 computer and printer). We found it was not necessary to rent a car during our visit as the hotel is fairly close to the city's public transportation.

Miinukset: The part of town the hotel is located in is maybe not quite the best part of town. Although, we did feel completely safe inside the hotel.

Plussat: Yes. My husband and I were on a business trip and really enjoyed everything about the hotel.