Phoenix hotellia

Plussat: Great location, clean, modern environment

Plussat: The location was great and the atmosphere was clean.

Miinukset: The parking was expensive and when entering room it smelled like stale or bo. It went away so we didnt complain but it was odd.

Plussat: Yes concierge level very nice.

Miinukset: Nothing all was excellent

Plussat: Absolutely every employee we came in contact with always had a smile and was pleasant and helpful. This team gets an A+ in my book.

Miinukset: Nothing, our stay at the Renaissance was perfect from start to finish.

Plussat: Very clean, great location, friendly service

Miinukset: Toilet area is a it small. In room Coffee not too good

Plussat: Location was great and beds were wonderful

Miinukset: The parking fees 39 dollars a day

Plussat: Everything like it should be pleasure to stay there

Plussat: Location and style

Miinukset: 1 night stay but excellent

Plussat: The view of downtown Phoenix.

Miinukset: They charged my card 8 times for different transaction amounts totaling almost 1000.00 and when i tried talkimg to the manager she just kept telling me that she would have to do more research and get back to me. After 3 hours on the phone with her no fix.

Plussat: I like the view from the room, the pool and games. The rooms and hotel is very neat and nice. It's a friendly environment.

Miinukset: I didn't like the location of the place and the parking

Miinukset: I really did like the entire stay but if check in isn't until 4 pm that is when check out should be.

Plussat: Modern. Smelled amazing! Nice touch in the morning and evening with complementary coffee and wine. Yoga mat was also really appreciated.

Miinukset: Pool was much smaller than excepted

Plussat: Nice atmosphere, pool was great

Miinukset: The parking, overall location and layout was confusing.

Plussat: I loved that I could use the EoS gym! The restaurant was fantastic and all the Staff were absolutely wonderful.

Miinukset: The pillows and bedding was too soft...no neck or back support in the bedding. Other than that, a wonderful stay...I would stay there again next time in Phoenix

Miinukset: No towels. Called 3 times to ask for them. Took 6 hours to finally get them. Called multiple times to get a shower chair. Not at all what was expected for this quality of hotel.

Plussat: The staff went above and beyond to help us celebrate my husbands birthday celebration complete with a surprise champagne service!!

Miinukset: No

Plussat: The dj...

Plussat: Staff

Miinukset: Parking

Plussat: Great location. Good places to eat.

Miinukset: None.

Plussat: Front Desk- She was amazing such a sweetheart and really took good care of us. I definitely would love to stay again. She made my husbands birthday awesome. Thank you so much hotel employee

Miinukset: The shower dislike the shower- hated it.

Plussat: The location was perfect.

Miinukset: My shower drain did not work properly so I was unable to take a shower.

Plussat: The room was incredible and the staff helpful and friendly.

Miinukset: Added fees and use it or lose it extras that I didn’t ask for but were added anyway.

Plussat: The cleanliness of the hotel. The staff and a great location. Very nice food and modern facilities.

Miinukset: Gets busy around the hotel for restaurants if there’s a concert on across the road.

Plussat: First class accommodations, worthy of its 4 Diamond rating. The Christmas themed decorations were amazing, particularly the pastry and cake exhibit featuring Rudolph the Red Nosed Reindeer. Clean; very professional staff.

Miinukset: The room heater made a noise every 7 to 8 minutes, like a thumping noise. Kept wife awake half the night. Complained at check out, staff person gave 1 night free parking. Big deal. No way to fix issue in middle of night as we arrived very late...

Plussat: the spacious rooms.

Plussat: Location was excellent to attend a Conference just two blocks away. Best chicken drumettes I had in a long time at the Breeze Bar.

Miinukset: You didn't say upfront when booking that the hotel was under renovation and the restaurant would also be affected. The menu wasn't robust and up to par as it was in prior years on the ground floor. I will say that the hotel staff did the best they could under the circumstances, My gripe is more about lack of information. No warning ahead of walking into the hotel and finding Check-in on the second floor. Our first room assignment after check-in was unbearable with noise from the floor above; requiring us to repack our bags and move to another room that was above the noise. It was still noisy, but not as bad as being under the jackhammer. For our next room, we actually got a recently renovated room on the 13th floor......smell of the new carpet and glue in the hallway still in the air. However, the room lacked two things. First, only one chair in the room. Yes, it is an accessible room, but with two beds in the room, you should have two chairs. We asked for another chair for the room during our stay, thinking that floors 6-12 being under construction, there should be plenty of extra chairs in the hotel; but it didn't come. You should not assume that the room will be occupied by a person in a wheelchair. Accessible rooms are also available for folks with knee problems and use a walker. They also would like a room chair for themselves along with a chair for their spouse or partner. Second small issue, everything was new in the bathroom of course, but no hook on the door to hang towels or clothes. Such a small inexpensive thing to add to the usefulness of the bathroom was missing after the room renovation. Love the hotel and location from prior trips. However, getting a room right under the renovation work sucked and having to repack our bags to move to another room away from the loud noise should have been unnecessary with better planning by management. Through it all, the hotel staff and valet personnel were great as usual.

Plussat: Location and staff

Miinukset: Beds were small

Plussat: Cleanses and quiet atmosphere.

Plussat: Location was perfect The Bed was extremely comfortable, hence a great nights sleep.

Miinukset: Work being done in hotel. I had booked through bookings.com and never had any warnings of this not that it interfered with my one night stay but if it had been for longer I would have appreciated a heads up.

Plussat: The room had just been renovated so it was like new. Comfortable and clean.

Miinukset: The food at the hotel was awful. The 4th floor buffet was either dried out meats or carb foods (potato), and prices for the food that was offered were way too high for the quality. I understand that the hotel is in the middle of major renovations, but more care could be given to the food and food choices.

Plussat: Excellent all the way around

Plussat: Cleanliness, bed comfort, beautiful bathrooms

Miinukset: Cold pool

Plussat: Clean, Modern and comfortable bed. Staff was nice and helpful. The food at the hotel restorant was very good.

Plussat: Good location

Miinukset: Slightly aged rooms, but they were in the process of being renovated. Cleaning was not as expected from a Sheraton. Some big misses in my room like a bag of chips under the bed, candy nearby the window and someone else’s nailclipper In the bathroom.

Plussat: Paid breakfast and dinner were good (just expensive). Pillows were comfortable! Location was great- very convenient to the convention center.

Miinukset: The check-in process was a little difficult due to the renovations that are underway. But I received an email with clear instructions before I arrived, so I knew to go to the 2nd floor to check in.

Plussat: Close to downtown and Cgase Field

Miinukset: A few noises early Sunday morning

Plussat: Clean efficient location

Miinukset: Under construction and I wasn't alerted to that fact.

Miinukset: The pool was out of service and they never mentioned it.

Plussat: Location

Plussat: Close to chase field walking distance

Miinukset: The room was hot never cooled down the toilet filled back up really slow

Plussat: I like the clean room.

Miinukset: No

Plussat: Location

Plussat: Location

Miinukset: Bath towel dirty and needed changed. Room we requested not available and initially asked to pay to upgrade to Executive Room and then given only room left in hotel. Food expensive.

Plussat: Location

Miinukset: Getting charged extra fees without ANY explanation or receipt from hotel staff.

Plussat: Location to Chase field and other downtown businesses

Miinukset: The air conditioning was not good. With it being HOT in Phoenix the AC needs to work, especially in this level of hotel. The thermostat just continued to creep up despite lowering the requested temp.

Miinukset: There was no mentioning that the hotel was under construction it was a big inconvenience getting in and out and having to cross the street twice just to get to your vehicle then I paid extra for a balcony yet the balcony did not have a view with a 6 foot

Plussat: Fantastic staff. Even with the renovations going on, the service was top notch and the front desk staff was so quick to meet our needs.