Phoenix hotellia

Plussat: The "happy hour" was great and filling breakfast was good with many options Staff was very friendly

Plussat: Clean rooms and great staff.

Plussat: The happy hour drinks and food are a big plus.

Plussat: Very clean, safe property. Stayed for BMX State Qualifier. Awesome breakfast area, didn’t try the dinner option they offer, but it looked great-was taco night. Would definitely recommend this hotel

Plussat: Very clean and comfortable room. Nice breakfast. Polite staff.

Miinukset: Friendly customer service. Easy check in-out

Plussat: Staff is wonderful. Hotel was clean.

Plussat: The staff here was incredibly friendly and inviting. They had a complimentary breakfast but they also had a complimentary happy hour which was a very pleasant surprise! The happy hour was really nice because it ended up being our dinner savin us some $.

Miinukset: I have yet to receive my google mini I qualified for as of January 27

Plussat: Very clean, good location off I17, near Black Mountain BMX track which was important for us. Excellent breakfast set up, haven’t tried the dinner option yet, but last night was taco night. Staff is very friendly from checking in to housekeeping.

Plussat: From check in to check out the staff was exceptionally friendly and helpful. The hotel was extremely clean and well kept. The evening happy hour was an unexpected pleasure. Breakfast was great with numerous items. We will definitely be returning.

Miinukset: Parking is tight for a full size truck.

Plussat: Excellent

Miinukset: No

Plussat: love the lazy river area, which is THE main reason we stay here once a year.

Miinukset: The "extended" full bed (as they called it) was sooooooooo terribly small. I had to share with my sister and it was literally a glorified twin. It was high off the ground but the extremely narrow width was ridiculous, for the money we paid per night. Next time we'll get a king and I'll bring an air bed with me...will be MUCH more comfortable. Also, they were steam cleaning the carpets on a Saturday right in our hallway. So, there were pipes and hoses and cords everywhere that we needed to navigate around... not to mention the horrible "wet dog" smell that permeated the entire area. Why would they not do that on a week day when perhaps there are fewer guests?

Plussat: Golf, spa and pool. Great for couples or family.

Miinukset: No

Plussat: Beautiful property. Loved every minute spent here!

Miinukset: No!

Plussat: Room suite was great with an amazing view. The pool complex was a lot of fun and the fire pits in the lower bar area were perfect for relaxing conversation when it cooled down.

Miinukset: Self parking was not very convenient.

Plussat: Lovely setting, large rooms.

Miinukset: Charged a resort fee of $40+/day despite not using the resort (business trip) and heavy rain the entire stay; Bed was uneven and lumpy; room faced front so parking cars beeped and honked all night; staff not helpful; breakfast buffet $28 plus tip = $35!

Plussat: Gorgeous, luxurious,fantastic. You will feel utterly pampered here. My only complaint was that I didnt book a longer time to stay here! I would return in a heartbeat!

Plussat: The staff was very friendly.

Miinukset: The pay parking lot was horrible to get in and out. The front desk never explained how to use it.

Plussat: Went there for my granddaughters birthday, lots of things for kids. Very relaxing. Staff helpful and friendly. Property very clean

Plussat: Appearance

Miinukset: Renovations and superficial courtesy of staff

Plussat: The hotel was beautiful and had amenities like a Starbucks, Roy's Restaurant, gorgeous golf courses, and multiple pools.

Miinukset: The rooms were starting to show some wear and tear. The poolside drinks and menu items were extremely high priced, $11 for a kids smoothie, $14 for a margarita, etc. We had 2 beers, 1 margarita, 1 smoothie, chips & salsa and a side of fries for $72.

Plussat: Everyone was very helpful in the check in process amd we were able to check in early.

Miinukset: Stayed here many times before and parking was free. They now charge a daily parking fee which just feels like another way to overcharge. Isnt that what the resort fee is for??

Plussat: Convenience to my meeting space and the swimming pool

Miinukset: As a business traveler I don't generally like to pay resort fees as I think they are nothing more than another way for the hotel to secure money from me. Marriotts also seem very sterile. The room was not especially clean especially the bedsheets.

Plussat: Beautiful grounds.

Plussat: Very quiet

Plussat: Very nice location, cosy atmosphere.

Plussat: Location

Miinukset: Walls are too thin, I could hear everything in the next room and in the hallway, which made sleeping very difficult.

Plussat: The view of camelback mountain from our room and the spa and the food!!!

Miinukset: Not enough live music.

Plussat: Beautiful clean rooms

Miinukset: No

Plussat: Such excellent service and the grounds were stunning. A perfect experience.

Plussat: Beautiful location! Great service!

Plussat: The stuff was really helpful and they even sent us a refrigerator to use

Miinukset: We wished that every worked when we got there. We had to get the fireplace fixed and the ac started to blow warm air. The staff was expedient in getting it fixed but it was a but inconvenient.

Plussat: The place looks great

Miinukset: The noise of the construction crews doing work starting at 7.30

Plussat: Staff was very good

Miinukset: Phone system is poor. Very hard to hear. In toom dining not very responsive. Sinday brunch only fair. Most hot buffet items over cooked or in need of attention.

Plussat: The staff are very friendly and helpful

Miinukset: Over priced in comparison with other hotels in the same category

Plussat: GREAT airport shuttle service. Very lovely staff.

Miinukset: Please stop using plastic utensils and plates for breakfast. Become sustainable!

Plussat: Aside from the welcoming and accommodating staff interactions it was the little touches ... like the popcorn and the generous drink allowance at kickback . We had a great experience and would recommend Drury Inn to to anyone staying in the Phoenix area.

Miinukset: The only thing we found curious was the lack of a sink in the living area where the little fridge was. But we supposed it was a space issue ...

Plussat: Great staff. Great food. Overall, very good value.

Miinukset: Needs a little updating.

Plussat: The room was large and the breakfast was great.

Miinukset: No. It’s a Drury inn they are fantastic

Plussat: Clean and bright rooms!

Miinukset: The lighting in the dining area was dim

Plussat: Free food and drink in the evening was great.

Plussat: Location and parking

Miinukset: Not super clean. Only one entrance to/from. Pool closed at 10. No restaurant, very limited food/drink after 10 pm

Plussat: The rooms were clean and breakfast was great!

Miinukset: Nothing

Plussat: The kickback they offered every night was really nice.

Plussat: Dinner and breakfast were outstanding

Miinukset: Can't think of anything

Plussat: Very quiet, clean, friendly people, shuttle very punctual, accommodating when flight was late and didn't get in until midnight.

Miinukset: Need restaurant and bar. Need lotion in rooms and able to get toiletries without extra charge when luggage doesn't show up.

Plussat: Everything. The staff is amazing. Hotel employee gave us a really great room when we asked for a different one. Only hotel chain where you see the managers working and greeting guests. Love the kickback and free drinks.

Miinukset: Wish they had liquid coffee creamer. I don't like powdered.

Plussat: Staff are friendly and the breakfast was great!!

Plussat: Pool open

Miinukset: Would of liked opposite side of building.

Plussat: Everything

Miinukset: This is a great hotel.

Plussat: A wonderful staff

Plussat: Price

Plussat: The Hilton quality and high reliability of accommodations.

Miinukset: This is a great location for us.

Plussat: Nice hotel. Rooms were great.

Miinukset: Towels had some stains

Plussat: Free happy hour, the front desk staff were good

Miinukset: A lot of the guests there were not to happy to see people of color. A lot of them looked at us with disgust and it saddens and angers me to see so many people dealing with mental issues.

Plussat: Great location. Golf course next door. Great pool!! Great food.

Plussat: The staff was very friendly. The breakfast was amazing and the "happy hour" receptions were nice.

Miinukset: It would be nice if the pool were heated.

Plussat: The room size and comfort was excellent.

Miinukset: The front desk initially tried to charge me $9.00 per day for parking. When I balked at that and indicated my memory was that parking was free. I was then told that the policy was new and they would wave the fee. They still tried to charge me at checkout.

Plussat: All personnel very helpful and courteous. Would stay there again

Plussat: The star rating on this hotel should be higher. This is a top-notch hotel. Sure it is new, but it is very nicely designed and well-operated.The decor and cleanliness are unmatched. The free breakfast was pretty good. Eggs, waffles, sausage, etc.

Miinukset: There is not one negative thing I could say about this hotel. From staff to security to decor and food. NOw, I didn't have a car, so maybe parking is a bear, but I couldn't say. Location was great too. Can walk to everything downtown.

Plussat: The hotel is very new. The staff extremely friendly and helpful. The provided hot breakfast is basic but good - hot eggs/sausage & typical continental offerings. Plentiful amounts even 15 minutes before the ending time. Great location!!

Miinukset: Most hotels you can set the AC fan to continuous run, this wasn't an option here. A bit of an annoyance since the fan is fairly loud. I normally like to set the fan to continuous so I don't wake up when it turns on & off. Small issue.

Plussat: It was just a really hotel.

Miinukset: No

Plussat: Clean. New. Mini fridge. Safe neighborhood. Thirteen minute drive to airport. Nice staff.

Miinukset: When the valet driver brought my car, it smelled strongly of smoke. I assumed it was from his clothes.

Plussat: Very clean and associates very nice

Plussat: The initial impression of the hotel and the room was fresh and new, solid value. From the soaps and shampoo to the comfort of the bedding. I loved the window dressing; practical and elegant Breakfast was great!

Miinukset: Parking is an issue. Not sure what can be done.

Plussat: Quiet Location

Miinukset: No pool, and bad food (chicken tenders dipped in franks sauce and blue cheese crumbles), need more option on the lunch and dinner menu.

Plussat: The location (downtown), the room and staff

Miinukset: No parking area from Hotel

Plussat: Location.

Miinukset: Breakfast.

Plussat: Great location, free hot breakfast, nice view, everything is brand new

Miinukset: Everything was great

Plussat: The staff were very friendly and helpful. The property provides simple accommodation which is good, clean and realistically priced.

Plussat: Very clean good positioned accommodation for 12 of us

Miinukset: Not sure

Plussat: The. Est hotel of our whole trip!! Big rooms and very comfortable. We had a very polite meeting with the hotelstaff and it was very peaceful. If i could i would come back immediately!!

Plussat: The staff was very friendly and polite

Miinukset: Maintenance and elevator location

Plussat: Big rooms

Miinukset: Alarm could not be set easily

Plussat: Neat & clean. Easy access to 17 as well as many East/West roads!! Close to restaurants & shops

Miinukset: For the most part the staff was excellent!! There were two who were lazy. Preferred chatting with other employees rather than keeping up with their tasks

Plussat: breakfast comfy bed

Miinukset: no

Plussat: Great experience from the check in to the check out. Would highly recommend this place.

Plussat: Huone oli hyvä ja toimiva.

Miinukset: Kuntosali rajoitetusti auki (vain aamupäivän). Aamupala loppu kun menimme aamiaiselle.

Plussat: Super friendly staff

Plussat: Great location off the highway. Room was beautiful and functional.

Miinukset: Grout was coming up on tile floor

Plussat: Breakfast, location, friendliness

Miinukset: Dirty...

Plussat: The room was clean and the breakfast was excellent.

Miinukset: One of the stove top was not working.

Plussat: The people

Miinukset: Rooms are too narrow

Plussat: The resort was lovely

Miinukset: I am a Marriott Vacation Owner, so I am very familiar with Marriott Proprieties. I had NO idea this room was so small. It was completely over-priced. I thought I was paying for a master room not a tiny 2nd bedroom. I don't understand.

Plussat: I like the quite and it is very clean

Miinukset: nothing major

Plussat: Great proximity to our conference at Marriott Desert Ridge Resort, the staff was great and our condo was spacious, very comfortable and clean.

Plussat: The proximity of the hotel to shopping and restaurants is definitely a plus!

Miinukset: I saw the outside even though the door was closed (all doors opened to the outside). The mattress and pillows were lumpy and need to be replaced. There were bugs in the bathroom. The bathtub spout almost came off when diverting the water for a shower.

Plussat: We only used the pool one day and it was enjoyable. I didn' t realize it was just a wading pool, but that was fine for us.

Miinukset: Too many speed bumps coming in and out!

Plussat: Discounts provided by local merchants. Great location

Miinukset: We were there 5 nights and got our room cleaned only once. This was after asking daily. No coffee or creamer...went to front desk and paid $2.60 for one Keurig cup.

Plussat: Great experience!

Miinukset: Nope!

Plussat: Location, and the ability to use the amenities like the winding river pool at the resort across the street.

Miinukset: The cancellation policy was a bit frustrating. I had to leave a day early, but was not able to get a refund for that last day.I also missed the first day. Both of these were due to flight changes due to bad weather. Some kind of credit would be nice.

Plussat: Water features

Miinukset: No continental breakfast . Everything is extra

Plussat: Great place to stay. Roy’s restaurant on site was very good.

Plussat: Great stay!

Miinukset: Parts were under construction, but we were never inconvenienced by it.

Plussat: The comfortable atmosphere and location. The service attendants very professional at check and check out! Very clean location definitely will be staying here again and letting people know of the this location!

Miinukset: No dislikes

Plussat: The staff was attentive and very friendly.

Miinukset: They were short staffers when needed. Only one person at night with a hotel full of guests.

Plussat: Very nice, big, clean room.

Miinukset: There were no shampoo... I realized it when I was already under the shower.

Plussat: Breakfast was good and the staff was very friendly

Miinukset: No vent in the bathroom or it wasn’t working and the one built into the microwave just recirculated the cooking odor back into the room ( filter were missing).

Plussat: Clean and neat room!

Miinukset: There. Were no sheets for the pull out bed just a comforter and pillow

Plussat: very nice room

Miinukset: ran out of most breakfast food, early.

Plussat: Price location.

Miinukset: Honor the room paid for on your website. When I pay extra for a hotel 40 minutes further from my destination that has my preferred ammenities I expect the hotel to hold the room I paid for.

Plussat: Location

Miinukset: The room was small and the microwave was broken and they had no extras

Plussat: Other than the ongoing construction across the street the location of the hotel was in walking distance of all the shops and restaurants.

Miinukset: Construction next to the hotel even on the weekend. Placed on the pet friendly floor. Mold on the shower ceiling.

Plussat: The very courteous and friendly desk clerk is a great addition to the Marriott hotel. The proximity of the hotel to a shopping district and access to Interstate 17. Excellent property.

Miinukset: Not that I can think of.

Plussat: Friendly staff, very clean, close to everything. Quiet hotel, we were there with a soccer tournament and many players stayed but the rooms allowed little noise. They even helped us get a room on the first floor, with no hesitation.

Plussat: I like the location right in the heart of downtown Phoenix.

Miinukset: This hotel made me think of a roadside motel. The rooms are very small and cramped, the air conditioning is so noisy that getting a good nights sleep is next to impossible. The valet parking is ridiculously expensive at $33. Find another hotel to really enjoy Phoenix, the jewel of Arizona’s crown!

Plussat: The facilities are excellent Breakfast balanced and well done even had soy milk.

Miinukset: The room offered; I booked a king room and was given a room with 2 king beds way over my requirements for a single traveler. When asked if I can change to a smaller room it wasn’t seriously considered and no one came back to me. No value for money for me being on a budget. No facilities to make tea only coffee. The location; as I was cautioned about direction to go by staff

Plussat: Quite and located close to restaurant and night life

Plussat: Great Distance to Talking Stick Arena

Miinukset: Nice, just make sure the cleaning people makes sure everything gets clean up, we found mariguana residues by tv and a part of the counter :(

Plussat: The location was GREAT. The AREA was GREAT.

Plussat: It was close to the venue we cisited

Miinukset: The parking situation.

Plussat: The hotel is presented beautifully.

Miinukset: Being disturbed by maintenance guy, ac in the room gave it a roadside notell motel atmosphere, pillows way to soft, valet parking very expensive, had to wait on the sidewalk for ever to finally get our cars back

Plussat: Location is perfect

Plussat: Well maintained, gorgeous pools, 24 hr pool, impeccable grounds, stunning archeticture, free shuttle to the Fashion Park Mall.

Miinukset: The poolside food menu options were lacking + drink prices were very high.

Plussat: Staff was incredibly nice and helpful. Beautiful building and grounds. We actually had breakfast/lunch several times at the golf course; it is a good deal and the staff is top notch. The pools were great.

Miinukset: For such a beautiful hotel, there were common areas that were surprisingly dirty. The bathroom vent in the Ocatilla lounge was filthy; there was also a pile of dead bugs in the corner. My room, however, was spotless.

Miinukset: The price of the wine! Way too expensive!

Miinukset: The staff was very inflexible and wouldn’t give us a roll away bed even though the room was enormous. Guests came in late and very loudly at night.

Plussat: room and pool

Miinukset: work out area was not great. It was satisfactory though

Plussat: designed well and fancy

Miinukset: car park was far from the hotel reception

Plussat: Staff was friendly. But was very disappointed in location of room

Miinukset: It's a good resot but I booked a patio\balcony room and they put me in the construction area so my view wad a white wall built around our patio. If I had known the patio wouldn't be able to be utilized i would have downgraded my room. The only other down side is paying to park at your own Hotel.

Plussat: A lot of character and history.

Plussat: Room was fantastic and staff was great.

Miinukset: None.

Plussat: Upon arrival, there was no water in our room but No one bothered to let us know. We only realized after using the bathroom and learning there is no water in the room. When we called the reception, we were told they knew we had no water and did not expect to have running water for another hour or two. I understand emergency water shut offs happen but they could have told us about this before we were sent to our room and were faced with humiliation of using the bathroom and later realizing there is no water and we had to wait about 2 hours before water was stored. The following day, the elevators to our room did not work for several hours. There was no sign to say where the emergency exit was or the stairs or how to get to our rooms. We decided to leave and go get a meal, hoping they would be working upon our return. But hours later, we returned to still having no elevators. We were on the 4 floor and my husband had bad hips so he could not climb 4 floors up. We tried to use the lobby phone to get help, but it had no informative guide as to how to reach the front desk. The phone just rang out. We had to walk back to the lobby and we were told the elevators should be working now and that the engineers had assured her of this fact. She was going to send us back but given our experience, we asked her to go with us so that she can assist further if they were still not working. She agreed to walk back to the lobby with us to prove her point but she was embarrassed to learn the engineers had lied to her and that indeed the elevators were not working. The engineer was called in by the manager who stood there, looked us in our eyes and flat out lied and said they were working which was a joke. This lie upset me even more to stand there , witness the non working elevators and still claim they were working. So when I asked the engineer to explain how they are working, his answer was “the engineer is working inside the cabin,” which is a far stretch from the elevators...

Plussat: The location

Miinukset: Extremely poor customer service, I will not likely stay at this resort again. I am a local to Phoenix and stay at many resorts during the summer, and this resort has the lowest quality customer service.

Plussat: Beautiful historic property with lots of history! Nice that they allowed dogs. Kids got toys at checkin which they loved! The grounds are lovely.

Miinukset: Wasn’t prepared for amount of construction (including family pool). Hassle to get from car to room (long walk with kids / dogs, car not accessible during stay without valet situation). Parking and everything else was pricey.

Plussat: i didn't even check in. this was NOT a 4 star. it smelled like pot, was outdated. i paid for a westin out of pocket. how do i get reimbursed?

Miinukset: NOT a 4 star. it smelled like pot, was outdated.

Plussat: Very upscale, modern, aesthetically pleasing. All the guest rooms are on the top floors so you have great city views.

Miinukset: Parking is valet only, $34 per night for guests, $12 or more for for visitors. I would have gladly parked my own car and carried my own luggage for this price!

Plussat: I loved the bathroom with the huge bathtub in the corner by the windows. There was a ton of natural light. It was very spacious in the room as well.

Miinukset: I really wish there was parking available. It makes it extremely difficult to ge tin and out of the hotel especially if you are traveling out of state and wanting to go visit around.

Plussat: Everything was great

Miinukset: N/A

Plussat: Clean hotel, comfortable beds and great view. We were close to lots of entertainment and dining options.

Miinukset: None

Plussat: The rooms were beautiful, clean, and spacious. Bathroom was huge and shower was wonderful. Excellent service from staff. Sean, the hotel manager was particularly helpful.

Plussat: Our stay was great. The room was very clean, we had access to the club lounge which fed us breakfast and had an afternoon snack. Both were done very well. The view was great as we looked out over the city.

Miinukset: The only thing That I did not care for, was the fact that we heard toilets flushing in the rooms around us.

Plussat: Spacious room!

Miinukset: Got charge $15 for WiFi and $34 for parking.

Plussat: Nice lounge

Miinukset: Construction right by my window waking me up

Plussat: Gorgeous, large, clean and quiet rooms- perfect for getting work done in one of their bathrobes. Exceptional staff made every accommodation and request effortless.

Miinukset: Parking is a challenge and expensive but the hotel location is so good- across from the train and in the heart of downtown, so was to be expected.

Plussat: Tilava siisti huone ja erittäin siisti. Kaikki täysin moittetonta.

Plussat: The room was beautiful and the bed was very comfortable.