Hyatt Place Phoenix-North

The pool.

1). Front desk personnel. After struggling to find my husbands information, I wasn't even asked if I wanted points or something from the pantry. Just given points. There was no cold, fresh water available like most other hotels. The room itself was very warm, to the point of being uncomfortable. The cooler couldn't be set below 66. I almost asked for a fan but my friend said she was ok so I didn't. I went looking for ice and the sign said it was available on the 3rd floor and Lobby Gallery. As I was returning a cart, I asked at the front desk where could I get ice. The young lady replied that she would fill it this time but that I needed to get it from the third floor from then on. The breakfast in the morning was lukewarm to cold. We WERE going to be returning to this hotel on the 19th, but have decided not to because of these issues.