Hyatt Place Phoenix-North

Mediocre

Room was clean. Small, but neat. Room service was a nice option. Nice small gym. Friendly staff. Cleaning lady was very courteous and friendly. Great area.

The shower head wasnt working properly, which resulted in low water pressure in the shower.

Extremely loud and uncomfortable

Nothing.

I was surprised at how dirty the rooms were. Stains (that looked like dried blood boogers) were all over the curtains and night light next to the bed. We had a room on the highway side of the hotel, and it was incredibly loud. Like, surprisingly loud. Not a pleasant nights sleep.

Basics lacking

We needed last minute accommodations so as a business traveler, we chose a brand I frequently use. Our room was surface clean only and barely...dirty mirrors and drawer pulls caked with something spilled or built up from repeated neglect. Mattress was long overdue for change. No in room movies available because servers were down and never came up all day or evening. Staff was friendly and can't blame desk team but disappointing reflection on the brand ovreal and I am a Hyatt passport member.