Picton Yacht Club Hotel

The location

Access to the room. Unable to understand the staff in the restaurant and the menu was very limited and extra expensive so that we left without ordering and went into town instead.

Very tired and unclean

Very disappointed in our room Broken basin, just not up to Mecure standard. Know they have better rooms as have stayed before.

The room.

The location...is was close to everything

We did not get told or agree to $50.00 being taken from our bank account (we have still not received that money back yet). We were not happy with this and think that we should have been informed, we recommend definitely telling your reception staff to inform customers of this as it put a dampener on our experience at your hotel. However we do understand that money needs to be held for incidentals, but think there should be a clearer understanding.

How close it is to the shops and other venues that we needed to get to.

The sound of the metal stair access outside is a bit noisy. The balcony sliding door didn't have a lock.

Location and cheap room rate. Room was clean and staff were good.

The hotel definitely needs the upgrade its getting. Last night I couldnt get back in the main door, luckily the side door was open.I would recommend the hotel after the upgrade.

Proximity to town and ease to find.

At no time were we notified of the on-going Construction/Rennovation to the Hotel until we were unpacked in room. Room was cold (not prepared for guests), noisey rubbish truck outside. Upon inspection, noted it was a crane withing 30 metres from the room working on the property - after putting up with it for 20 minutes we enquired from Reception with regard to when it would stop. Told at 7.00 pm restarting at 8.00 am in morning. Raining heavily when arrived were unable to really look at exterior or be aware of the noise levels. Unfortunately no compensation of any sort was suggested and the Jack Hammer starting at 7.45 am the follwing morning was the end. Not good value for money at all!!!!!

I arrived late,so I felt a bit out and there was no bar open so I went to bed 10pm

No cooked breakfast and the continental was meager and overpriced