Hotel Mercè

We’ve decided to stay at Hotel Merce for our holiday for 6 consecutive years. The hotel is always clean and the staff are always friendly and willing to help. The price for our stay is good value and the hotel provides a good base for the beach and sightseeing further afield. We booked half board, food in the restaurant is served in a buffet style which is okay, (could be more varied). Food in the snack bar upstairs was lovely! The bar waiter made sure our meal was well presented and that checked that we were happy with our food and drinks.

We had reserved our room in May 2019 ready for our holiday in October 2019. Prior to travel we requested a room with a balcony overlooking the church. We appreciate this is not always available however there was plenty of notice before our stay. The hotel listened to our request and provided us with a room to meet our needs. Upon arrival at 22:30, we deposited our luggage in the allocated room only to find that there were only 2 beds for 3 guests! We went back to reception to query this and they said that the extra bed could be moved in the following day after 13:00 but we would need to be moved into a different room for the first night of our holiday due to staffing and security. We were offered a few room options to look at. One smelt very strongly of cigarette smoke and the other had no balcony. After trailing up and down the hotel steps viewing the rooms, we settled on the room with no balcony. The following morning, the staff informed us that it was not possible to fit the third bed into the original room therefore offered us an alternative room, however we could not move directly from room to room as originally stated. We would need to pack up again and store our luggage in the luggage room by reception. Which meant more carrying of the heavy suitcases! When finally getting the key to the room chosen by reception. It was obvious that this was just a double room with an added bed, not the triple room as originally booked. Again, the room had a strong smell of smoke in which we had to hang air fresheners to reduce the smell, purchases at our own cost! The room had a balcony as requested however the view was poor as it was overlooking the building opposite and never had sunlight. The staff were very helpful in trying to solve the dilemma however after the sixth visit I would expect our needs to be met perfectly as sufficient time was given for preparation. We settled on the room, it wasn’t just what we wanted however we didn’t want anymore fuss.