Exeter hotellia

Plussat: The property was fantastic, full of character. Staff were extremely polite and professional. Food was fantastic, breakfast was as expected though.

Miinukset: One of the lounges was a little tatty, swimming pool area could do with a little tlc (not what I expect for a 5 star hotel) Vodka price was excessive and high service charge added.

Plussat: Staff very helpful and friendly, filter coffee delicious and bed very comfy. Fine dining restaurant serves delicious food. Amazing walks from the grounds

Miinukset: Rooms could have a bit more character style-wise; they are a bit corporate looking. Also food in the Brasserie not that tasty.

Plussat: The hotel in general, the grounds and the location

Miinukset: It was far too hot in the hotel, the menu was just OK (Only 1 restaurant open). Hotel adds discretionary charges for everything - You need to have your Witts about you - This is a very poor approach from the hotel management team - Be visible, be transparent, be honest.

Plussat: We attended a Wedding here and it was very well run, 112 guests well served in the dining room.

Plussat: The excellent comfort, attention and respect; the splendid facilities, the setting and environment and the friendly, helpful Staff.

Plussat: We enjoyed absolutely everything about our stay at Bovey Castle - the luxury without the stuffiness, the friendly, helpful staff, all the facilities and........ the cream tea! We were surprised, however, not to see a bottle of prosecco on the wine list!

Plussat: The bastle itself, the large surroundings, the Space of the Roms and the leisure Roms.

Miinukset: The Staff was Professional but very "Cold". They seemed to be unhappy.

Plussat: We loved the location,the atmosphere,the ambiance,the service,the geographical position,a truly wonderful experience.

Miinukset: Fine dining was not what we expected,and room facility surcharges were a big surprise on the final bill.

Plussat:

Miinukset: I was not impressed that, on the first day of our stay at a hotel which boasts of great dining (a Tuesday), the 'Edwardian' dining room was closed and the alternative was only open to formal, suit-wearing customers. None of this was mentioned on the hotel website, nor this one. The food in the 'bistro' was poor although the service was great.

Plussat: It was spacious and clean

Miinukset: Small point however, television small and poor signal

Plussat: Beautiful setting.

Miinukset: Hotel is being refurbished. Areas that should have been blocked off, weren'T. No directions from room to reception..so couldnt help but trick across the areas being refurbished when trying to find your way around!

Plussat: Beautiful surroundings. Peaceful and relaxing atmosphere. A real treat.

Miinukset:

Plussat: can't fault it. a fantastic hotel in a fantastic location. the attention to detail for is great, champagn on arrival, umbrella and welly boots for country walks, loads of facilities. the complimentary wine tasting is a great way to start your evening.

Miinukset:

Plussat: Staff at reception, Thierry was excellent and very competent.

Plussat: bed & breakfast with a welcome treat left in the room :)

Miinukset: Was all very good

Plussat: Everything was as it should be. Clean rooms and shared areas, friendly well presented staff who were happy to help.

Miinukset: Nothing to complain about on this visit. I expect to be back.

Plussat: Very clean reception staff very knowledgeable and helpful

Miinukset: Disappointed by restaurant staff in the morning, I was blanked by the staff until I was sat down eating. Then we was rudely interrupted for our room number.

Miinukset: the restaurant prices were very high and not good value

Plussat: Nice and close to the center of town

Miinukset: Good Breakfast

Plussat: This served our purpose which was a comfortable room and breakfast. The staff were hard working and polite.

Plussat: Clean comfortable quiet room, convenient for visit.

Miinukset: Service in restaurant very un attentive.

Plussat: Location, close to city centre

Plussat: Close to the shops and restaurants, in walking distance. Cleanliness of the hotel rooms. Pleasant staff.

Plussat: Staff friendly and helpful to foreigners. Patient and informative.

Miinukset: We ordered food from the restaurant to our room but was told to bring our food to our room ourselves which we did. However, we later saw food being delivered to other guests room on the same day at a later time.

Plussat: Used for a weekend trip. rooms clean and comfortable. Staff were helpful when called upon. Hotel was full but not busy.

Miinukset: No on site carparking although just in front and to the rear there were NCP car parks for which there was a 25% discount for hotel users. Bar prices as usual for hotels on the high side. Bar closed early even to residents.

Plussat: Central, cheap, clean, comfortable

Miinukset: Being woken by an outrageously loud alarm very early on Sunday morning!!!! And then again about an hour later!!!! We assumed that it was a test of the fire alarm (or false-alarm), but were not given any further information an apology. Also the bar closed very early.

Plussat: Walking distance to the city centre which was great for nights out, easy to bring a car and have easy access to coast/countryside. Best of city/beach break. Great value for money, very nice hotel.

Miinukset: Room cleaners come round very early as there are a mix of people in the hotel. It's Ok for business guests, but those wanting a lie in are woken up.

Plussat: Hotellin yleinen siisteys (käytävät, huoneet), moderni ja toimiva sisustus, erittäin siisti uusi kylpyhuone

Miinukset: ilmastointi puhalsi ikkunaseinältä kylmästi suoraan vuoteeseen

Plussat: Friendly Receptionist and comfortable, well appointed rooms.

Miinukset:

Plussat: Everything was clean and tidy staff were polite and helpful.

Miinukset: WiFi kept disconnecting and I logged back on and it said will connect when there is a connection. Connected properly a few times but then it kicked me off again. I was in room 36

Plussat: An excellent stay, brilliant location with good choice of food. i will be staying again, perfect for key workers. Hope to make this my regular choice of accommodation when i work in this area again. - thank you.

Miinukset: I stay in many hotels every month, this hotel is definitely one of the higher standards i am use to seeing. I cant really pick fault on my stay (the breakfasts were used up very quickly) but that's a good thing because the choice was nice. the staff were quick to bring out more food to keep the workers fed! One more thing fix your lift!

Plussat: Big room, comfortable bed, staff very friendly

Miinukset: The bathroom was a halfway between shower and wet room - but did neither particularly well

Plussat: Location

Miinukset: Noisy at the bar. Limited parking seems network Rail take most spaces

Plussat: Staff were lovely..room very clean.

Miinukset: Noisy room by the road works which went on into the night. Too much single use plastic!! Breakfast was poor. Pillows awfully hard and uncomfortable Shower pressure dismal. Decent mirror and light needed by desk.

Plussat: The hotel provided an excellant overnight stopover for a very early flight from Exeter airport which is just over five minutes drive away.

Plussat: location. Near to Exeter Airport.

Plussat: Very friendly and helpful staff. Very good location with free parking just of the motorway and across from Park and Ride bus to city centre.

Miinukset: The heating in the room was very inadequate. However, when this was brought to the attention of staff before our last night they provided a stand alone heater.

Plussat: Comfortable and clean accommodation with all modern facilities

Miinukset: Cooked breakfast not good - not topped up regularly - ran out on numerous occasions

Plussat: the room was surprisingly large and well equipped considering it was at the lower end of the price market

Plussat: There was no limit on check-in time - I was travelling a long way to get there

Miinukset: Not a complaint as I had no time to use them, but I prefer a hotel to have a gym or a swimming pool or both.

Plussat: Nice room.

Miinukset: Took too long for the room to warm up.

Plussat: cleanest hotel of recent ones

Miinukset: silly point but that Dove hand soap in the bathroom is really hard to get out of the dispenser

Plussat: Good size room. Good breakfast buffet.

Miinukset: New room was good but the bedhead light fitting was noisy during the night after it had been switched off, (cooling down?)

Plussat: large room and clean.

Miinukset:

Plussat: N/a

Miinukset: We checked in and was given a key, entered our room and the room hadn’t been cleaned from the previous guests, I.e no beds made, no cleaning at all. Got given a second room, this room was ok but then noticed the bath was half full of dirty water, the general cleanliness of the room was terrible. Got given our 3rd room, room was ok but was freezing, had to have heat on for an hour before room was heated. Room and beds felt grubby and not overly clean. Every time you flushed toilet you got splashed with toilet water. Room should have been spotless especially with Covid 19.

Miinukset: Dirty room un clean toilet crumbs and powder on floor no food ring to see if there was food available they said yes so booked room arrived to be told there was no food available and no breakfast had to move room not happy with mercur

Plussat: location very close to city centre,but no traffic noise.Lovely spacious comfortable room

Miinukset: I arrived by train so didn't need the car park ,but I would not have liked having to pay to park.

Plussat: Everything was perfect

Plussat: Smart and clean with excellent facilities and friendly/helpful staff

Miinukset: Nothing - all was good!

Plussat: Very comfortable and clean room with nice appliances. WiFi was important as I worked for a day in the hotel and had quite stable signal. Complementary coffee a great extra. Staff was very supportive and understanding.

Miinukset: Under Covid circumstances Grab to go breakfast was a reasonable solution, and gym or wellbeing services were closed.

Plussat: Lovely property and as key workers the staff really looked after us

Plussat: Location of hotel was excellent for the town and Cathedral. Nice room with large bed.

Miinukset: No decaf coffee or biscuits in the room.

Plussat: Would recommend to anyone Great stay

Plussat: Leaving

Miinukset: I specifically confirmed with staff on booking about the availability of parking - this is why I booked your hotel. On arrival there was no parking and this caused me to miss a very important meeting, as well as completely messing up my entire stay.

Plussat: Comfortable room and facilities with easy and central access to Exeter city centre. no need for taxis.

Miinukset: Staff on check in could have been easier to deal with.

Plussat: I loved the whole time at Mercure and will recommend your hotel to my friends, lovely atmosphere, great decor and facilities, made use of the pool, jacuzi and sauna. Enjoyed a well presented and tasty meal and will try the breakfast next time.

Plussat: Very welcoming/ staff very helpful,polite. Very tasteful decor. Food excellent.

Miinukset: No

Plussat: location

Plussat: good clean hotel if a little dated. friendly staff .close to city centre and also exeter quay which was excellent added bonus of free parking

Miinukset: prices of drinks and breakfast was a little extortionate

Plussat:

Miinukset: Breakfast not being included in the room rate

Plussat: Classy environment, comfortable beds, good staff, excellent breakfast choice, good secure car parking

Miinukset: Dinner menu is over-priced but otherwise acceptable.

Plussat: easy parking near Hotel

Miinukset: room quality substandard

Plussat:

Miinukset: the rooms were far too hot.

Plussat: Staff were great

Miinukset: Good really needs to be worked on. Considering there is no other place to eat for miles the offering was shocking especially for veggies. No air con in the gym so was a bit warm.

Miinukset: No air con in the gym Very tucked away

Plussat: good bathroom, pleasant room.

Miinukset: uncomfortable bed, stupidly high bar prices. I understand the current issues regarding food but very little effort had been made to provide a small buffet alternative.

Plussat: Good comfortable room. Always reliable

Plussat: Lovely and clean and really quiet

Plussat: Clean

Miinukset: Heating not working despite two calls to reception. Room freezing Had confirmed booking for a room that was not honoured as most of hotel was closed.flybe collapse and corona virus . No normal breakfast only a cake. Still charged normal price. Having repeatedly stayed here for 5 or so years probably won’t again.

Plussat: Staff bar - staff restaurant - staff reception - housekeeping staff

Miinukset: Nowhere to dry clothes - towel rail would have been good. Bar food just a tad expensive

Plussat: The room was very comfortable and had lots of nice extra touches. The swimming pool was lovely and exactly what I needed. The food and drinks in the bar were great, and the breakfast was excellent.

Plussat: Everything we always do here

Plussat: Suite room was comfortable. Slept well

Miinukset: Took 3 visits to reception for them to acknowledge room heating not working. Eventually moved at 10.30pm after sitting in all our clothes..

Plussat: Room was clean and comfortable with good bed. Shower was excellent and nice to have l'occitane shampoo, conditioner and shower gel

Miinukset: Room was a little small for the price and disappointing to see small plastic bottles of shower gels etc. still being used. It's really time to move towards more eco friendly options

Plussat: See above

Miinukset: There were obvious problems with the government announcement on closures. ..but the staff were very good all things being equal...there was a problem with the original room I was allocated...but this was resolved by the desk team...I will return when the current situation is resolved...hopefully soon as possible...Terry.

Plussat: The staff at reception were so helpful, when I had questions they asked them quickly and succinctly and also gave me plenty of options on what to do to solve any issues I had. The room had everything I needed and more, plus breakfast in the morning was very nice and cooked to a high quality.

Miinukset: In the dining area for breakfast the staff were very kind and helpful to myself, however I did feel there were a bit uptight or uneasy. The room I stayed in was fairly small as it was a single room, but I was only staying for one night so it didn't matter but if you're staying for longer it may be an issue. The pool was lovely however it did slightly tarnish our spa day as one of the pumps had broken meaning it was a bit chillier than expected! However they did apologise and no doubt it was fixed soon enough.

Plussat: Very convenient for our road trip, being just off the main road. I would describe it as an up market motel. The bedrooms are in blocks around the car park (plenty of parking available). The reception, bar & restaurant are in the main hub. The bedroom, bar, and restaurant exceeded our expectations. We had a good evening meal, good sleep and great breakfast. Our thanks and congratulations to management & staff in the week before lockdown due to Coronavirus. Stay safe.

Miinukset: No complaints

Plussat: Quiet, comfortable good sized room. Great dinner and breakfast.

Plussat: Lovely location. Comfortable room. Tasty food, and excellent service. Friendly, helpful staff. The manager could not do enough for us, especially as on our last day there was no chef (due to situation re coronavirus) he ensured we still had the best breakfast he could provide.

Miinukset: Perfect service in the circumstances, great location and really clean, would use again!

Plussat: Have stayed before and got larger room and ok wifi so it's clearly luck of the draw !

Miinukset: Great location loads of parking. Staff v helpful

Plussat: Easy access to major road system. Pleasant surroundings, very friendly, attentive but not pushy staff, good food nicely presented.

Miinukset: The shower curtain didn't prevent water soaking the floor and this left a damp smell in the bathroom.

Plussat: Friendly helpful reception that provided the tourist information we wanted and advice for the cold weather. Very unusually, there were no faults at all in the room!

Miinukset: The food was poor and the waiter, though friendly, clearly had no training in customer service. Choice for vegetarians almost non-existent.

Plussat: Good location, friendly staff, good food, warm and comfortable.

Plussat: I thought the service was exceptional I arrived at nine thirty and asked if there was food available, the staff said kitchen did close at mine thirty but would ask the chef if hecwould wait a few mins, I checked in ordered my food. Not many places would put themselves out like that. It was greatly appreciated and u wouldn't stay anywhere else in. Exeter now and would highly recommend it to my friends.

Plussat: The Rooms were clean,tidy and comfortable and the venue perfect for my trip.

Miinukset: Breakfast although good with good service the Sausages were the worst I have eaten.

Plussat: Auton sai parkkiin lähelle huoneta. Hinta oli edullisin neljästa käyttämästämme hotellista (79€/4 henkilölle-kallein 250€). Hiustenkuivain oli ainoastaan tässä hotellissa tarjolla.

Miinukset: Lattiatilaa oli niukalti kun kaksi matkalaukkua täytyi avata.

Plussat: Palvelu oli ystävällistä ja autoille oli iso parkkipaikka ns. sisäpihalla. Huoneet ja palvelu hotellitasoa.

Miinukset: Paikalla ollut henkilökunta ei osannut täysin käyttää maksupäätettä. Hotelli oli rivitalomainen. Ohuet seinät.

Plussat: Tienvarressa, helppo pysäköidä, nopeasti löydettävissä.

Miinukset: Hotellin pitää lukea annetut "toiveet", he eivät olleet lainkaan noteeranneet antamiani toiveita.

Plussat: Comfortable room, courteous staff, clean and functional. Excellant breakfast.

Miinukset: The bar was comfortable but the large screen television we found rather intrusive, although we could well be in the minority.

Plussat: Just comfortable....

Miinukset: The meals were a little spartan with portion control..and took a while for them to be served

Plussat: They have a nice chef and his cooking is out of this world Recently my new improvements to bar/dinning area

Miinukset: Car park too much gravel hurts the bottom of your feet,some rooms are dated but improvements are underway

Plussat:

Miinukset: Shower was hopeless

Plussat: Nice hotel, room adequate size (even had its own balcony) pleasant Receptionist very friendly. Would definitely stay here again if down that way!

Miinukset: Only slight issue was there was no TV channel’s unable to tune as required a PIN number but nothing else to report.

Plussat: Location grounds buildings

Miinukset: Poor signage in the hotel to Reception, Restaurant in the evening too far from the Hotel got absolutely soaked walking back, Dining room and Breakfast room very utility furnishings and equipment, no table cloths. Also few staff

Plussat: The location and the parking on site.

Miinukset: The front desk staff were not friendly when first approached and needed time to engage in conversation before they relaxed and became helpful and in listening mode. The bathroom shower needed maintenance and the hot water was far too hot - you could not put your hands anywhere near the hot water - if you did, you would have been burnt. The front desk was informed about this dangerous situation.

Plussat: Staff in restaurant friendly.

Miinukset: Lodges are definitely misrepresented. Lodge facilities are old, needing repair, tired and worn. Lack of guest consideration, no hooks for clothes in bathroom, no table lights in main room, banquet chairs instead of dining chairs, old (insecure) locks and keys. No shower in main bathroom and small shower had problems with shower volume and drainage/ damage (which is also a safety issue)Only one reading light in bedrooms Generally, housekeeping and maintenance very poor and well below acceptable. Windows unclean, spider webs, no face cloths (“because of self catering?”). Loose or locks and handles, dripping taps.

Plussat: Nice clean comfortable hotel with good facilities that was unfortunately let down by the evening food served in the inhouse restaurant (The Atrium) If it wasn't for my restaurant experience it would have received 10/10 review score.

Miinukset: A great hotel let down by the food served in their restaurant. Ordered Pork Belly which should have been soft and tender if cooked correctly but was as tough as old boots. It arrived on a bed of shreeded white cabbage (which was nice) some apple sauce (which was sickly sweet & therefore I did not consume) and a teaspoon sized prortion of pureed black pudding. However the biggest problem was in regards to the price charged relative to the quantity of food served on the plate which in this instance dissapointingly lacked any form of carbohydrate. I expressed my concerns to the waitress who suggested she bring be a bowl of chips which (whilst to be fair were absolutely delicious) I was astonished that I was charged £3 for them when presented with the bill. Had a decent sized portion been served (ie. with some carbs - chips or mash) the overcooked Pork Belly could have been forgiven.

Plussat: Rooms were clean. Food was fine.

Miinukset: One person on reception was really patronising and unpleasant on a few different encounters that we and others had with her. Generally the hotel lacked any atmosphere and felt a bit grim. Food was fine but service a little underwhelming. Definitely glad we were only here one night on way to early flight.

Plussat: relaxed atmosphere, yet efficient

Plussat: The overall stay was lovely. A nice, clean room with an amazing shower.

Miinukset: We received a few odd comments from staff, maybe they're just a little too honest to customers.

Plussat: The location and breakfasts were particularly good.

Miinukset: There was an air of an upmarket timeshare about the place, particularly the reception area and the restaurant.The mattresses were too soft for my liking, and also too thin.

Plussat: Ability to relax in stress free surroundings and partake in sports/fitness facilities. Staff were cheerful and helpful. Good room overlooking golf course but very early morning vehicle engine noise (6 to 630 am)

Miinukset: As above

Plussat: Comfortable,clean,and very spacious room,friendly staff,and excellent Breakfast

Plussat:

Miinukset: The cooked breakfast was not too good

Plussat: veiws

Miinukset:

Plussat: Comfortable, quiet, good leisure facilities

Miinukset: The restaurant delay on the first night was unaccceptable. We were told there was a slight delay at 8.45pm - if we had been told we would have to wait for an hour before receiving food we would have gone out to eat - we had to wait more than 1 1/2 hours before eating. Yes there were quite alot of people eating but the maitre de should have been more honest.

Plussat: Staff were fantastic

Miinukset:

Plussat: Very nice hotel. I was only there for one night, but it was an enjoyable stay.

Miinukset:

Miinukset: Breakfast was a box of terrible food. Threw most of it away

Plussat: Everything, excellent experience!

Miinukset: Could not understand why the excellent cooked breakfast could not be served on my last day at this hotel Due to the Virus?

Plussat: Aamiaishuoneen henkilökunta oli ystävällistä ja lämpimän aamiaisen sai tilattua. Muuten valikoima vaatimaton

Miinukset: Huone oli erittäin kuuma eikä ilmanvaihtoa ollut, vaikka ikkuna oli auki koko ajan. Pesutiloissa ei ollut edes käsisaippuaa. En suosittele tätä hotellia kesäaikaan.

Plussat: Had ok breakfast...had a fantastic little pub really enjoyed meeting the locals

Miinukset: They had no laundry service

Plussat: Good hotel in an ideal location.

Miinukset: Unfortunately due to the coronavirus there was no cooked breakfast so had to go hungry for my return trip.

Plussat: Room was a little bit small but with some home comforts that not hotels provide.

Plussat: Perfect location.

Plussat: Ladies on the front desk were lovely and made me feel very welcome - despite the hotel being emptied and on lock down for corona virus! Nice, cosey budget room - would stay here again

Miinukset: Unfortunately no breakfast was available

Plussat: Good location, nice pub, comfortable room, would recommend.

Miinukset: Nothing to complain about, very good value.

Plussat: Mahtava pubi alakerrassa historiallisessa ympäristössä modernilla lisällä, jotta nuorisokin viihtyi. Mahtuva autoparkki ja helppokulkuinen sisääntulo.

Plussat: Lovely breakfast. Plenty of parking space. Right by supermarket. Very friendly staff. It's very clean andc comfortable.Have stayed here twice now and just about to book again for April..

Plussat: We only stayed one night and were very happy with the hotel: - It was very easy to find and had a large car park. - was in a perfect location, only 10 minutes walk to Exeter Quays - we didn't use it, the bus into town stopped outside the hotel. - we arrived a little early, but we're allowed to check in straight away as our room was ready anyway. - the room was clean and tidy with the usual facilities. - good choice of foods for breakfast. - friendly helpful staff. - a number of restaurants in the vicinity for and evening meal. We would definitely use this hotel again.

Miinukset: Our room was a little on the small side, but I am 6 ft 4 ins so most hotel rooms do seem a little small for me. Anyway, it wasn't and issue and we managed ok.

Plussat: The friendly, helpful staff. The breakfast was great, both in terms of quality and quantity.

Miinukset: The location was billed as downtown. it isn't…it is a good 20-25 minute walk. The public transit seemed infrequent. There are few restaurants nearby.

Plussat: A very clean and tidy hotel with traditional style lounges. Staff were welcoming and helpful. Room was a good size and the private bathroom was spotless and the shower very efficient. Breakfast was a choice of continental or full English included in room price. Plenty of free parking on site and within an easy walk of town centre (15 to 20 minutes) taking a pleasant route along the River Exe and crossing a suspension bridge at the picturesque quay to a gentle climb to the splendid cathedral and green with period buildings around it.

Miinukset: Nothing really to dislike.

Miinukset: Rooms are very small.

Plussat: Excellent breakfast,hot and tasty. Staff v efficent and curteous,good size car park, walking distance to town and pubs and restuarants.Quiet hotel even though on a busy road.

Miinukset: No biscuits on hospitality tray and early check out time (10.30).

Plussat: Clean tidy room

Miinukset: Shower hot but weak flow Car park difficult to get into (due to someone else parking across entrance)

Plussat: I would best describe this hotel as adequate. The room had all you needed, a bed, a bathroom and a telly, however it was a little on the small side espically for a tall man like myself. So if you like you rooms on the compact side and your on a budget, maybe this is the hotel for you.

Miinukset: The room was average and the stay acceptable, so no complaints.

Plussat: Staff very friendly and breakfast was excellent

Plussat: The staff were welcoming and prepared to provide assistance.

Miinukset: We had no reason to complain.

Plussat: Everything was really good from the check in/welcome,breakfasts and the large car park.Really good base for attractions of Exeter.

Miinukset: Nothing to Fault.

Plussat: Quiet

Miinukset: On one occasion my top bed clothes were just pulled up My sheets were as I left them when getting out, Breakfast very mundane. Not hotel just a b/b

Plussat: Very impressed. Thouhgt the hotel was good value for mony. High standard of facilities.

Miinukset: None

Plussat: Lovely hotel, not too big or impersonal, staff very efficient, helpful and friendly. Excellent location for accessing city centre, shops, restaurants etc. Overall a very pleasant experience.

Miinukset: None.

Plussat: Friendly staff

Miinukset: Nothing

Plussat: Perfect location for my business trip. Great organisation for the current problems, with great, friendly staff. Shame about the food situation.

Miinukset: No cooked hot food onsite but plenty of options round and about.

Plussat: Good location & value for money

Miinukset: Dated decoration, a lot of road noise

Plussat: Very helpful and room was very clean..

Miinukset: TV had no signal but able to screen cast from mobile so that was the upside

Plussat: I liked the friendly, helpfull & efficient staff at the hotel

Plussat: The hotel was very welcoming and all staff friendly. The room provided comfortable accommadation and the breakfast was delicious.

Miinukset: We would have liked to have been able to check in earlier as we were attending a wedding and had to leave early to make sure we didn't lose our room.

Plussat: Very convenient for Exeter and for visiting friends in Devon

Plussat: Very good food.

Miinukset: Bathroom too small.

Plussat: excellent breakfast and good light lunches in comfortable dining area

Miinukset: Duvets are too hot,lighter bedding should be available

Plussat: The friendly welcome, and good food

Miinukset: Room 24 uncomforably hot. Have to sleep with window open and therefore in a draft.

Plussat: Cleanliness, quiet

Miinukset: Breakfast overpriced

Plussat: The staff were very helpful and the hotel & grounds were well maintained

Miinukset: Dinner was not very good

Plussat: The services and staff were excellent in making you welcome and service in the restaurant could not be faulted

Miinukset:

Plussat: the food was excellent with bright and friendly staff

Miinukset: the room was extremely hot

Plussat: We had a pleasant overnight stay. The room was small but nice and clean. Our host was very friendly and helpful. The breakfadt was very good.

Plussat: This place is lovely! The staff were friendly and there was a warm atmosphere. We were told right away that if we need to, can use the dining/breakfast room for working/eating our own food if we wanted. The room was spacious and comfortable. There was plenty of natural light. The busy central area was about 10 minute walk away, but the area around the house was quiet (in a good way!). We loved the breakfast, which was cooked with the usual cereal/yogurt/juices/etc available.

Miinukset: The bathroom, especially the shower, was quite small, but adequate for us. Not really a complaint though! Maybe if you need a bigger bathroom for mobility reasons or such, it might be worth mentioning when booking.

Plussat: Friendly staff. Great location. Nice breakfast.

Plussat: The staff were great and very helpful they catered for my dietary needs no problem . The second night I stayed the room was better and I was so grateful for them fitting me in at short notice

Plussat: Every aspect of our stay was excellent. 10/10. The room was great - very clean with attention to detail. The breakfast was superb. The staff were superb. We would stay here again - superb.

Miinukset: Not applicable.

Plussat: breakfast was amazing

Plussat: It was very comfortable and the breakfast was lovely. I had a shared bathroom but no issues using it.

Miinukset: No parking facilities but plenty of pay for parking close by

Plussat: Room was spacious and very clean

Miinukset: Include breakfast to room tariff at a reasonable cost

Plussat: Everything

Miinukset: Was a last minute stay for me and my partner,could not fault the place when arrived was upgrade thank you so much for a lovey stay

Plussat: After very late arrival we were welcomed really nicely..what lovely staff and fantastic room ..soo comfortable..really excellent

Miinukset: Everything is lovely no negatives

Plussat: Lovely vistas, charming area

Miinukset: Facilities are tired, need general work, staff not well trained and not particularly friendly, food was mediocre

Plussat: Lovely property, beautiful, secluded, quiet

Plussat: The location was stunning, and the food First Class, would stay again.

Plussat: The experience was satisfactory. The hotel is a little remote from main roads but ideal for those seeking peace and quiet

Miinukset: The early evening temperature in the bar area was cool

Plussat: Excellent hotel with very attentive staff.

Miinukset: The only bad point was the inconsiderate behavious of other people staying in the hotel with their mobile phones bleeping constantly in the dining room both at dinner and the following morning at breakfast.

Plussat: Staff were all very friendly. Set in beautiful countryside. Large ensuite.

Miinukset: Our Sat Nav directed us to the back road into the hotel and there was a Best Westen sign on the wall so we knew it was correct but the road was only fit for farm vehicles and 4 wheeled drives luckily we had the latter! We chose not to eat in the hotel diningroom in the evenings as it did not give out a good atmosphere especially with a section screened off - it looked as if you were in a corridor and not in a diningroom. The acoustics were not good and with a loud party in the bar area up to at least 2 o'clock the sound travelled to those rooms above. Face cloths and hair conditioner would have been welcome in the bathroom

Plussat: We felt very comfortable and well looked after.

Plussat: good service and friendly staff

Miinukset: hard bed

Plussat: The fabulous view and the large bath!

Miinukset: The lounge bar is not welcoming or comfortable. The bathroom sink is in the bedroom rather than the bathroom.

Plussat: Friendly staff, excellent food

Miinukset: No large screen or any other TV in bar

Plussat: Lovely big comfortable room and bathroom. Very good meals, dinner and breakfast.

Miinukset:

Plussat: friendlyness of the staff

Miinukset:

Plussat: Nice pub with a good atmosphere - a mix of locals and guests. Very friendly staff, comfortable rooms, good food at a very reasonable price. I always stay here when I'm working in this part of the world.

Miinukset: Nothing. No complaints.

Plussat: The bed was very comfortable and the room and bathroom exceptionally clean

Miinukset: Nothing to dislike, but possibly a little more choice with breakfast , perhaps more fruit.

Plussat: The breakfast was lovely. We had cereals and yoghurt to choose from followed by a delicious full English breakfast and never ending coffee and tea if we wanted it. Our breakfast waitress is a lovely lady - very friendly and thoughtful. As we would not be arriving on the Thursday evening until about 8pm we were worried that we would be too late to order food before 8pm. I rang the Silverton and explained our situation and was able to give our order of fish and chips over the phone before 8pm. Once we arrived, at 8pm, the kitchen were told of our arrival and our meal was ready for us once we had unloaded into our rooms. This was much appreciated. The bar is what I call down to earth which we liked. Nothing fancy but clean, comfortable and traditional which made for a relaxing evening after a long drive. The bedrooms are lovely - very tastefully decorated and comfortable - more than a three star in my opinion. We were in double room 7 at the front of the Inn and it was very quiet. Our family members has the larger double room number 5 but unfortunately the guest in the room above them was pacing the floor until gone midnight and they heard every footstep - the downside of old buildings I think.

Miinukset: Unfortunately, although piping hot and very welcome the fish and chip supper was not as good as it could have been. The chips were soft and soggy and the fish was very overdone but the batter was amazing. I wonder if the food had been left too long under a heat light?? The fish and chips came with salad and mushy peas and cost £9.50 per person which we felt was a bit too much for what it was. It would have been £2 cheaper if it had been a takeaway meal. As staying guests at the Inn we felt the £2 charge should have been waivered. It would have been a nice gesture.

Plussat: Very nice little pub, clean and comfortable room. Food was excellent.

Plussat: Food was great and good value

Miinukset: Nothing

Plussat: Friendly owners, nice pub down stairs.

Plussat: The Breakfast

Miinukset: Sharing bathroom facilities with four contractors!!

Plussat: The Silverton Inn is in a charming village 15 minutes drive from Exeter, the last mile is a single track road. It is not ensuite and the breakfast was very basic. The people are quite friendly and it's quiet.

Plussat: The staff were very friendly and welcoming. The food was very good.

Miinukset: Being in a room above the bar with the windows open it was very noisy until after midnight.

Plussat: The hotel was situated perfectly for our requirements.

Plussat: Beautiful room and great location

Miinukset: I complained about a leak in our bathroom and nothing was done about it.

Plussat: I love this hotel! I stay in a lot of hotels for work but this one really impressed me. Complementary homemade cookies and port in your room. And a snack drawer! (note: you do pay for the snacks) The room was so well designed with so many incredible details and special touches. I wish I could have stayed longer.

Miinukset: That I had to leave :(

Plussat: The room was beautifully decorated, good thick curtains and possibly the most comfortable bed I’ve ever slept in! The tea and coffee provisions were luxurious, and Sky TV was another bonus. Staff were friendly, and it really felt like every little detail was the best it could be, a lot of consideration has obviously gone into everything.

Miinukset: Absolutely nothing!

Plussat: Great stylish rooms above a great pub/ restaurant. Good central location, friendly staff.

Miinukset: Nothing

Plussat: Great location only 5 mins from the centre. Despite being on a mainish road it was very quiet. Rooms comfortable and well equipped. I slept very well. Great shower. Nice breakfast. Staff all excellent and super friendly.

Miinukset: If the property do not mind me being brutally honest I thought the stairs needed a damn good hoovering. No lift. I know that work was being carried out in the 3rd floor renovating some new rooms and this has to be done sometime but I did find that the workmen hammering and drilling still at almost 6pm a bit much. I think 5pm would be late enough

Plussat: The staff at reception and in the adjoining pub were friendly. The room was comfortable and clean with some great little touches such as a complementary small decanter of port. The bathroom had excellent fixtures. The bed was comfortable. The location is right downtown, just a short walk to the Cathedral, restaurants and shopping.

Miinukset: The hotel is on a charming narrow street, which can be a little challenging for a tourist driver to drive up to. By driving 100 yards through an intersection, however, you can solve this by going into one of two parking garages. I know that’s not much of a criticism, but I felt the need to put something in the criticism box.

Plussat: Very friendly welcomoing staff, good relaxed atmosphere,good food,comfotable room,good location for city centre.

Plussat: Excellent location for city centre, everything within easy walking distance.

Plussat: The staff were very friendly and helpful. The room was was quiet with a good shower. We had an evening meal which was good value and served promptly as was the breakfast which was well cooked and plentiful. The draught beer was very well kept.

Miinukset: The carpet in our room was stained in places and there was a strong smell of stale tobacco smoke.In the main reception part of the hotel there was a strong smell of drains, which kept drifting through while we were eating ,this was very unpleasant. We didn't mention it to the staff as we were only there for 1 night and didn't spend much time there.

Plussat: The breakfast was excellent,cooked to order. Staff were very friendly and curtious. Room was warm and comfortable.

Miinukset: The bathroom was cold, not much heating.

Plussat: location to city centre plus train station. meals were reasonably priced and pub had a friendly atmosphere.

Miinukset: nosie late at night and early morning plus no cntral heating. when first arrived room took ages to heat up using air con plus 1 small ineffectual electric heater