Grand Hotel Pomorie

The hotel definitely looks impressive and looks promising. Some of the staff however is extremely rude and I think this is not appropriate for a so called 5 star hotel. I made my booking for the same day (booking confirmed at approx. 5pm) and I made it there at 1am - the receptionist looked like she really didn't want to be there and after I gave her my passport she told me that there is no reservation!!! After I showed her my confirmation letter from booking.com I was surprised that she just stared at me (like yeah, so..?) and simply said "you don't have a reservation". Oh! And she refused to speak English to me (I was speaking English to her). Finally she told me, very calmly that the hotel is fully booked and that's it!

I was forced to spend the night in another hotel (another 5 star which was horrible!!!) only for one night (thankfully). And next day in the morning I returned to Grand Hotel Pomorie to speak to a manager, in fear that they might charge me as "no show". Turns that the hotel had plenty of rooms available!!! As I had no choice since there is nothing else decent in town I stayed at the hotel for one night. Finally, the hotel is not bad but it's a shame that they allow such ridiculous things to happen. And also that they let such incredibly rude and ignorant staff to work there.

I like the SPA facilities, as well as the cleanliness in the hotel. Some of the staff were very friendly and helpful.

There is no consistancy in the services provided: based on your luck you might get a friendly staff or you might not. Same proocedure in the SPA is delivered in different manner by different therapists.