Ramada Resort by Wyndham Port Douglas

The staff - very prompt helping us when we had water running down one of our walls. Also very friendly and genuine.

We were given a card at check-in which said we would receive a gift if we went to the activities desk when it was open. The next day we booked a reef trip at reception then took the card to the activities desk. The "gift" was a discount on activities if we went to a 90 min talk on Ramada time share. We asked if this would apply to the trip we had just booked and the lovely woman at reception said she was happy to cancel our tickets and rebook. The activities woman said it was too much bother. And encouraged me to come to the info session. She was very pushy and said seats filled up quickly. I said I would discuss it with my partner. I did some research and found the Choice reviews for the info sessions and the scheme and was not impressed. This all left a bad impression with me which is a shame as the other staff were all so lovely and helpful.