Holiday Inn Resort Vanuatu

The Pool areas were OK

Poorly Trained and unfriendly Staff! We arrived and weren’t even greeted nicely, we then were given our room and were overcome with a musty wet smell. We immediately requested a room change which took them over an hour. Only to be given another room that had clearly been doused with air freshener to disguise the musty smell. We later realised that they have a major issue with their aircon in this hotel and were ignorant about it. We had friends staying in the same hotel with us and they also had to move rooms in the middle of the night as they were feeling sick from the smell. The hotel tried to tell them that they weren’t aware of any issues with the aircon which was a blatant lie as we had already made a complaint and later found out others had too. Also the food at the restaurant is rubbish and extremely overpriced as are the breakfasts which they wanted $40 AUD per person for DAILY! Do yourself a favour, don’t bother with this hotel, there are far better hotels in Port Vila that are great value for money and run by competent staff. We checked in to the Fatumaru Lodge for 7 days after this week experience and loved it.