Port Vila hotellia

Plussat: Friendly staff exceptional helpful

Miinukset: Over all nothing to dislike

Plussat: Fantastic swimming pool setup. Bar prices on par with NZ Size and layout of room very spacious Lovely garden grounds well maintained Staff very friendly and happy to work there. Buffet breakfast was huge selection and catered for all dietary needs.

Miinukset: Erakor Lagoon foreshore scattered with plastic and debris. We collected up plastic bottles and left on the side but no staff were allocated to clear away during our stay. Rubbish on the side of the road at the ‘entrance’ way to the resort not cleaned up during our 10 day stay. Some outdoor lighting on pathways need attention. Recommended to management they support the local village and pay them to keep the roadside and Lagoon foreshore tidy as this impacts on the overall holiday stay and experience. The local children need the funding to pay for schooling and the resort can lead by example in helping keep Vanuatu’s environment clean.

Plussat: The breakfast is included in the price and is excellent - it has everything that you might want. The location is peaceful and spacious - the pools are clean and have great views. The staff were very friendly and helpful.

Miinukset: The only thing that I did not like was the loud music coming from the pool bar. It would have nice to have had some peace and quiet to enjoy the surrounding at some times of day.

Plussat: Location and well kept rooms/facilities/restaurants

Miinukset: Nil

Plussat: Excellent for families, great kids club, kids eat free, great location with snorkeling just off the beach, Wild Ginger restaurant is fantastic.

Miinukset: Staff not as friendly as smaller resorts, can get quite busy, need more chairs around pool area.

Plussat: Location the staff were amazing made you feel welcome went well out of their way to give you a wonderful time

Miinukset: Their needs to be a clean up along the beach every few days try to use local produce and display a sign that we are supporting local business produce , etc in restaurants

Plussat: The staff were amazing, the choice of restaurants, the pool, location was great.

Miinukset: We booked a king and got a double twin and the bed was uncomfortable, we needed to turn the toilet tap off as it screeched when not in use, the air conditioner only just coped, UHF milk pods insufficient, the bathroom toiletries were not replaced, only one out of four catamarans was maintained and usable so we missed out when we wanted to use it. Breakfast was not as expected for this class of hotel, should not have to pay extra for proper coffee when the coffee in the room is so bad.

Plussat: Well maintained and clean... super friendly staff very helpful

Miinukset: Position was nice.. staff were super freidly and nice

Miinukset: Due to the international pandemic of Covid - 19, we left back to our country early Despite assurances we would not be charged the full 9 nights, we were, we stayed 4 nights. A little disappointed no response from e-mails replied to. It is a beautiful spot, however no bikes were available, and very expensive,, no wifi,

Plussat: The breakfast is amazing, i think probably the best in town

Miinukset: Nothing

Plussat: The hotel did their best in granting my request for rooms on the 5th Floor for myself, husband, son and daughter. what a great surprise to have a lovely vase of flowers waiting for us in our room, and they managed to give us the same room as we had on our previous visit. Great Customer Service. The hotel staff, irrespective in which area they work, were friendly, attentive and always willing to assist. We will definitely be returning.

Plussat: We use the Grand as our transit hotel. Like the food and service so we come back often for meals. Great for late night arrivals, reception always manned.

Miinukset: Gets noisy at times, a nearby nightclub is TOO LOUD!

Plussat: Modern hotel with an execellent breakfast offering.

Miinukset: Aircon struggled to keep the room cool. Reception and foyer stinks of smoke from the Casio. Telephone did not work in my room. Room service tried to deliver my rather average hamburger to the wrong room and the burger was subsequently delivered cold. Hotel double charged me for the room which I corrected on my return to Australia (refund was provided).

Plussat: Breakfast was full buffet and served by extremely friendly staff. The entire hotel team was very helpful and couldn't be nicer. On the last day when our organised taxi didn't arrive the security man waited on the street to flag one for us to get us to the airport on time.

Miinukset: Wifi needed new passwords and could be slow. TV reception was a bit patchy. Sometimes I could smell cigarette smoke even though I was on a non-smoking floor and in a non-smoking room.

Plussat: Beautiful property and wonderful staff. We would easily stay again. Thank you.

Miinukset: Nothing

Plussat: Stunning view, staff exceptional, breakfast freshly cooked. We were welcomed back as we have stayed many times and are remembered with genuine fondness and grace.

Plussat: Awesome location, friendly staff and very good breakfast

Plussat: Best restaurant we found on Vanuatu, fantastic facilities and staff, only place to stay in Vanuatu for us!

Plussat: Amazing place to stay. Great staff, great location, food okay.

Miinukset: Internet is horrible. (Only thing wrong with this place.) If you need high speed bring it yourself. Lol

Plussat: Availibitity

Miinukset: I was forced to prepay for another day's stay and when it was not necessary to stay another day, they refused a refund. Poor english ability in communication and poor management, I feel robbed

Plussat: Incredible staff, delicious food, beautiful views, on the bus route so it was very easy to get to town. I stayed a few places in Vanuatu, and I felt the most home at Nasama.

Miinukset: The wifi isn’t great but that’s really the case across the whole island.

Plussat: Nice self contained room over looking pool and ocean

Miinukset: Food was average in restaurant

Plussat: Location. Easily get bus into town. Staff helpful and friendly. Views just beautiful.

Plussat: Spacious rooms, lovely sea views. Exceptional attentive staff. Good food.

Miinukset: Nothing

Plussat: Amazing staff location the ocean and pool awesome

Miinukset: Nothing everything was perfect

Plussat: The facilities where fanatsic and the staff more then accommodating.

Miinukset: Only issue was that our food got mixed up at the resturant. Nothing serious.

Plussat: Location , pool excellent,restaurant was superb and the staff were so lovely. Transport at door. Rooms spacious very clean well appointed to prepare breakfast etc

Miinukset: Wi fi a little patchy.

Plussat: Lovely food right throughout the day and reasonably- priced. The infinity pool was fabulous - just the right size ,temperature, and depth, with a stunning view over the bay. Very friendly cheerful and helpful staff.

Miinukset: Didn't like being charged 3.5 % for using credit card- the shops in town were only 1.5 %.

Plussat: Room was basic but comfortable. Nice pool area, pleasant and clean. Internet working very well in common areas and in the room facing common areas. Good location

Miinukset: My room had window facing the restaurant and the room had no privacy at all (had to keep curtains closed all the time) and music from restaurant was a bit loud. Ask for a room facing the pool side!

Plussat: Room was basic but comfortable. Nice pool area, pleasant and clean. Internet working very well in common areas and in the room facing common areas. Good location and decent breakfast

Miinukset: My room had window facing the restaurant and the room had no privacy at all (had to keep curtains closed all the time) and music from restaurant was a bit loud. Ask for a room facing the pool side!

Plussat: Great location, a little bit rundown but that could've been because our stay was in the gloomy wet season. Great breakfast buffet, helpful staff and nice open areas for socializing.

Plussat: Bed was comfy, staff were friendly and the tour booking office was great.

Miinukset: Wifi did not work in many places including room.

Plussat: The food was delicious (breakfast and dinner).

Miinukset: Night service was poor.

Plussat: Location is close to town. Pool was nice.

Miinukset: Rooms were not what I expected, dull and on the ground floor in a dormitory style wing at base of stairs to the next two levels. Our room was next door to the bar and pool table so noise was terrible. Ordered food at the bar which took quite a while.

Plussat: Great hotel, good breakfast, very friendly staff. Good price!!

Miinukset: The economy room was very simple, but i was changed after one day. Very nice from their side.

Plussat: Friendly and efficient staff, Good location and clean.

Plussat: lots of choice and great service

Miinukset: nothing

Plussat: Peace and quiet. Beautiful location

Miinukset: More expensive than you would expect

Plussat: Everything.

Miinukset: Nothing

Plussat: The italian food

Miinukset: My first night in the bungalow 41 was without hot water, without fun and with bloked sink...not great value money for my confort!

Plussat: The serenity and location. If you want to do nothing but nurture yourself this is the resort. Fab pool,private beach and lovely hammocks around the resort. The staff were very generous and caring.

Miinukset: Everything was lovely. Perfect alternative to larger resorts.

Plussat: I liked the beach bungalows and the open air shower. Very traditional.

Miinukset: The continental breakfast could have been a bit more extensive. Maybe a bircher muesli or chopped fruit salad.

Plussat: The set up of the hotel is great! perfect way to unplug from busy life. Most of the staff is really nice and always happy to help.

Miinukset: some nigh entertainment got canceled due to low numbers. This was disappointing as we planned our nights accordingly.

Plussat: Great location. Service awesome. restaurant divine. Happy hour a treat. Beach and pool perfect.

Plussat: This resort was very family friendly.

Miinukset: The staff always short changed us when paying with cash. So we ended up always charging to our room.

Plussat: The resort ammenities, location and island itself. The breakfast buffet was excellent

Miinukset: Restaurant was very expensive and extremely slow. No drainage in the bathroom caused frequent flooding

Plussat: Very nice resort on island close to Port Vila. Our villa was spacious and clean with beautiful terrace just above the sea. Unfortunately, the area in front of our villa was not good for swimming, so we used resort beach, which is a bit better but the quality of water is still average. The best thing was presence of large number of starfish. Boat service is available 24 hours a day. Rides takes about 5 minutes, but have in mind that you could wait additional 10-15 minutes before boat starts. Hotel stuff was very kind and helpful. WiFi was OK.

Miinukset: Buffet breakfast is average with poor choice of food. Resort is placed on island and it's not close to Port Villa, so you need to use bus or taxi to reach town. General impressions are very good, but I would stay that it is a bit overpriced.

Plussat: Island time

Miinukset: Island time

Plussat: We are from Vanuatu. It was great getaway from normal life without leaving home at all! We liked the pleasant surroundings and the small island atmosphere. It is a great place to relax knowing that everything you need is taken care of by the staff who welcomed us and made us feel welcome.

Miinukset: There was nothing we didn't like.

Plussat: Everything. Its such a beautiful island to stay on with beautiful people working there. Super happy we were there in pineapple season, yum yum yum!!! Wonderful to be surrounded by water for snorkling & kayaking. Lovely beaches. Highly recommend the day spa.

Miinukset: No fresh coconut on the menu

Plussat: This place is simply paradise and you’ll never want to leave. Rooms are beautiful and we were lucky enough to be upgraded to one on the beach with a spa. The staff were just incredible and really made you feel welcome - went above and beyond to make sure that my dietary requirements (vegan) were catered for at every meal. We were lucky enough to be there when a local feast was on which is well worth attending. Bed was super comfy! We had a brilliant time here with lots of swimming and kayaking - just perfect. Thank you Erakor!

Plussat: The location is fabulous - a beautiful little island with great sunsets and lagoon views, only accessible by ferry (merely a couple of minutes travel time). Very friendly and helpful staff - they really went out of their way to make us feel welcomed and relaxed. Good food and great cocktails at either of two bars. Our Deluxe Spa room was spacious and comfortable with its own beach, and sunset views from our outdoor spa. :) The lagoon is great for swimming and snorkeling, with a surprising diversity of fish and other marine life considering the proximity to people. The resort has an efficient, easy to use tour/event booking hut just off the arrival pier, next to the restaurant - great for arranging custom/last minute tours, as well as the more organised ones. There's a schedule of regular events including beach movie + pizza nights, fire shows and the like that are worth attending. Airport transfers were easily arranged - around 25-30 minutes travel time. Downtown Port Vila only 5-10 minutes away by bus/taxi. The resort caters for families, but the island is big enough for couples to enjoy themselves without being surrounded by noisy kids (parents can also leave their children in the care of resort staff during the day). We are already working on a plan to return here.

Miinukset: Not much, to be honest. Our room was missing a beach lounger when we arrived, and the room's shower drain was initially blocked causing water to leak everywhere, however these were quickly addressed once we mentioned them. The difference in drinks quality seemed to vary quite a bit depending on who was making them, especially in the Calypso beach bar, but that really was just a minor niggle.

Plussat: Breakfast was continental - no protein, served on the deck. Had to ask for milk for the coffee. Location good - sea view. Air conditioning in the bedrooms. Close to town, a short walk to good restaurants or taking the bus was an option to get further into town.

Miinukset: Were not advised building work was being done on the pool bar area. Access to pool during the day was not possible & swimming in the sea was prohibited. Noisy during the day. Deck was also under maintenance and partly unusable.

Miinukset: They gave us a room on the ground floor facing the sea. The design of the doors is so extremely bad that, if you don't want anyone to see you (which is easy to be able to pass someone by the sea in some type of boat, or simply, that some other client decides to go to the pier that has the establishment, from where he can see you perfectly) You have to keep the doors closed, and as they are type "Louvre" and have no glass, the room will be completely dark and unable to see the outside; Why do I want a room with a view if I have to keep it closed ???? And not only for privacy, but also for security, since anyone can access by coming in a small boat. In addition, those doors that face the sea, do not have mosquito nets and as I said, neither crystals, allowing entry to all types of insects and in Port Vila, there are no shortage of mosquitoes. It is appreciated that the bed has a mosquito net (although the rest of the room will fill with mosquitoes if you don't close everything), but it would be much better if there were mosquito nets and, once again, able to see the beautiful views ... If you could enjoy them !!!! As if that were not enough, the interior lights are poor, which together with the fact that you cannot open the front exit, makes you feel locked. In addition, work was being done in the pool, which only let you two options: bathe with the workers next to you, or wait for them to finish their working day and leave. In these cases it would be appreciated that the establishment would have notified before confirming the reservation, in case we had decided to change to another, As if that were not enough, say that the smell in the area is like sewers and that you can not swim in seawater in 20 meters from the shore, as it is contaminated, as the Government warns. I apologise for my criticism for it staff, which is the best that the establishment has, always super friendly and kindly.

Plussat: Amazing resort, small and personable. Staff were Amazing especially our driver William he was such a lovely knowledgeable man. Rooms were large and comfortable. Loved the free kyacks and paddle boards. Would definitely stay again.

Miinukset: Breakfast was bit expensive for what was included and the hill to walk up to leave would not be good for anyone with bad legs but apart from that it was great place to stay.

Plussat: Location is quite and perfect for relaxation

Miinukset: Cleanliness especially the floor

Plussat: Couldn’t get there due to Covid-19 but was in contact with Rae, manager, who was wonderful and helpful and we will be staying there as soon as we can travel again

Plussat: Loved room and the views Enjoyed our stay and it was calm and soothing Location is ideal as it's just at the tip of city but not so close to hear the noise during the day

Miinukset: Nothing

Plussat: The location and facilities were great. The staff and manager were very friendly and helpful, particularly when arranging days trips. This played a big part in us having a fantastic holiday.

Miinukset: Not applicable.

Plussat: The location and the room was very nice. Staff were very helpful.

Miinukset: There were renovations being carried out on the pool area which the staff said the pool was still accessible but it really wasn’t which was disappointing.

Plussat: Great spot. Adult only bonus.

Miinukset: Hidden cost of aircon

Plussat: This is a lovely resort, beautiful villas, always clean. The staff are so friendly and caring. We had lovely meals morning and night. I would be happy to recommend it.

Plussat: Amazing place to stay in Port Vila! Definitely will come back again!

Plussat: Friendly staff, excellent room facilities, pool, restaurant and laundry service.

Miinukset: A bit of music noise on some evenings from nearby locations.

Plussat: Very friendly helpful start, beautiful surroundings, close to town and great food.

Plussat: So nice and close to Port Vila, arranges all tours and made sure our every need was met. Would 100% go back again.

Plussat: The staff were lovely. The pools were great

Miinukset: Nothing

Plussat: The resort is very nice and the island simply beautiful. You can snorkel directly from the beach, with colourful corals and so many different species of fish. The snorkelling scene changes at various times of the day. The resort provides free snorkelling gear, the use of kayaks and paddle-boards for guests. A rich buffet breakfast is included in the price of the rooms. A complimentary private boat will transfer guests from Mele Bay to the resort and back.

Miinukset: The shared bathrooms in the main house would need a bit of attention. There are broken locks on the shower doors and a leaking toilet and shower. A few more hooks to hang your clothes or towel would be really useful. There are no lockers in the dorm to keep valuables safe.

Plussat: I've seen this resort passing by and it looks very nice.

Miinukset: Had to cancel my reservation a week before my reservation but couldn't get my money back. To be fair, this is clearly stated in their policy. I just wish they were a bit more forgiving.

Plussat: Wonderful staff made us feel very special. We had a fabulous time and thoroughly enjoyed getting to know all the staff and other guests. Loved the snorkelling and riding the ferry boat (great that it is available 24/7).

Miinukset: A suggestion for when things get back to normal. If you reduced the price of your menu (including drinks) by 25% I believe you would sell 50% more. Most travellers don’t mind paying 20% more than locals for a ride in a minibus but the all do mind paying 120% more.

Plussat: The staff was extremely friendly and helpful. The staff would go out of their way to make your stay very pleasant. The food was very nice too.

Miinukset: I did not like the poor maintenance of the property leaking taps showers toilets. Not replacing fans that were broken. Very old mattresses no mattress protector. Everything is old and needs updating. Would never tell anybody to go there.

Plussat: The location and layout is great, the snorkelling is very enjoyable and the underwater post office is a fun attraction.

Miinukset: Wifi did not work in the rooms or the bar.

Plussat: Location, nice staff and good service. Free tour of glass bottom boat and snorkelling safari are great, plus as the guest, use of life jacket, kayak and a lot of other equipment are all free.

Miinukset: Hot water doesn't last very long. After 2 other family members had their shower, there is no hot water left for me.

Plussat: I’m a regular visitor - feels like home. Love love love

Miinukset: Ants in kitchen - no air con in lounge room

Plussat: The pool was the best feature about it. There was one staff member, Jennifer who was a room cleaner who was the only one that spoke to us and was very helpful. There was also kayaks available to be used but we only found this out in the last 2 days of our stay because no one told us and they weren’t mentioned in the hotel book.

Miinukset: At first I thought it was reasonably priced however over our 10 night stay I really wish I booked elsewhere. The bed was hard and uncomfortable and sheets were scratchy. The balcony constantly had stagnant water around the edges and the room just did not look like the nice crisp white pictures on the website. Our shower head had very poor water flow and the toilet was not thoroughly cleaned. The bathroom sink splashed water at you when the tap is turned on and the best part is our ceiling fan/light had a mind of its own and would turn on and off whenever it wanted to. We did mention this to a staff member who said someone would look at it but it was never resolved because “they watched it and nothing happened” Some nights we would have to turn the light off 5-6 times before we gave up and slept without the ceiling fan at all. Great in a tropical location. We were waiting in our room for a tour one day and the fan turned itself on and off 3 times. The light on our balcony also did not work. Breakfast was included in our stay however we only had two options which by the end of 10 days we could barely stomach. At first the bread was nice and thick but then it was thin small slices which was always burnt. There was no elevator and stairs were dangerously slippery if you had wet feet. Absolute premium priced stay for a very mediocre experience I must say.

Plussat: They need to update the pictures as the kitchenette was very dated with the skirting boards looked damaged, the bathroom was very tight and the pier is no longer there. They tried to charge us twice for pizza we ordered for dinner. once at the bar connected to the resort, that was fine, but on an early departure they tried to charge us again. And they did they same to the people before us. The poor reception had to go back and forth when the manager could have easily come out to apologies. Not good customer service ethics.

Miinukset: There wasn't much we didn't like just needs to be more updated. Unfortunately we checked out early and checked into the Ramada which suited us more.

Plussat: The staff are fabulous. Close to town and restaurants.

Miinukset: The bathroom. While it was clean it was hard to manoeuvre about.

Plussat: Facilities across the whole property were fantastic. The staff amazing. Special mention to Gianne & Jennifer. Tilly’s Restaurant & Banyan Bar excellent. Incredible harbour view from room. Room very clean & smelt lovely!

Plussat: Location is good - bed comfortable - room clean. Breakfast was good.

Miinukset: The pool needs some shade - it was always very warm. Did not eat or drink at restaurant because too expensive. The balcony door was stiff and could be hard to open.

Plussat: The location was perfect only about 10 min walk into town,for shopping, restaurants, markets, the port, all buses stopped at chantillys, The staff where fantastic and so friendly and helpful,had breakfast included In the price which was very nice ,a restaurants which overlooked the bay , we had a 1 bed room apartment , very large and comfortable , with air conditioning , has a pool and kayaks to use, couldn’t fault the place for location,staff , amenities and breakfast

Miinukset: Looked a bit tied , maybe a paint job and bit more maintenance

Plussat: Having a kitchen was very useful to reduce costs and feed teenagers who are always hungry. The location is very beautiful. There were locals across the lagoon which my kids made friends with. They were jumping of the tree on the next block and joined the local kids on their rope swing. The kayaking was safe and easy. We swam in the lagoon which was very clean (but for some reason no other foreigners did, but we are Aussies who love the water). However bring reef shoes as there are harmless starfish and sea cucumbers which are not very nice to step on. The reef shoes will be useful all over Vanuatu. The restaurant had nice food and was right over the water.

Miinukset: The fan and air conditioner were noisy. The hotel gave us a free breakfast to compensate.

Plussat: The view from the room and location is just incredible. You're right on the lagoon which means swimming all the time with lots of starfish and other critters! The kitchen is open all the time, and the staff were so friendly and happy to help with anything.

Miinukset: We only had one issue with the hotel—a small case of bed bugs. Nothing major and easily fixable by the resort. I would also recommend taking mozzie repellent because the lagoon is a popular spot for them!

Miinukset: Bar and resurant closed to ealy 8pm

Plussat: Your own private beach and a Gazebo over looking the water.

Plussat: The restaurant in the resort is has really good chef. Cooked us amazing dishes which we really liked. . Nice warm pool which is always kept clean . The hosts are very kind and answer any questions you have to ask . They have 5-6 kayaks and 1 stand paddling board . Real nice rooms to stay with all amenities required except for ironing board.

Miinukset: The room we were provided had faulty fan, bathroom door and had ants everywhere in the wardrobe. Although upon request we were given a better room, first impression of them not maintaining the room was a drawback. However the room we changed to was amazing and met our expectations as per photos on booking.com.

Plussat: We loved the space the 2 bedroom villa provided our family of 5. All the beds were very comfy. Great outdoor area for relaxing with outdoor dining table and massive day bed. Lots of cooking appliances and equipment to cook. The location is about 10 minutes drive out of port Vila heading east. Supermarket is 5 minute walk away which is handy. Local bus into CBD PV is about 2 dollars each. Good location if you want to be out of the hustle and bustle and it's easy drive to blue lagoon ,Eton each and Rarru cascades

Miinukset: Menu options at restaurant were a bit limited to fried food etc.

Plussat: Fantastic food in their restaurant - beautiful view from bunglaow on the water

Miinukset: it is right next to a busy road and there are no footpaths for walking

Plussat: Everything! The staff had amazing customer service and made us feel so comfortable in our stay. Our room was immaculate and we loved the towel that was made into a swan! They organized our tours and airport transfer :) We loved it so much we decided to stay another 5 nights :) and the food was soooooo good!

Plussat: The staff were amazing very professional and lovely to deal with. They made sure we had everything we needed for an enjoyable stay.

Miinukset: Nothing

Plussat: We only spent a night in Sunset Bungalows, as we were flying to another island the following day. The staff were very pleasant and welcoming on arrival and provided a welcoming drink before taking us to our room. The room was clean and comfortable with a large bed with mosquito net, and moderately sized bathroom with some included toiletries. We had dinner and included breakfast while we were here. Both of which were okay, but not outstanding. If we stayed longer, we would have ventured elsewhere for other meals. The restaurant is over water which is quite nice at sunset, particularly while enjoying a cocktail or wine. Our bungalow was described as over water but actually was not over the water; this didn't really bother us as the water was only a few feet from our doorstep (although we didn't swim in it). We had a spot to sit outside our room, but it wasn't private as anyone could walk into this area from their rooms alongside ours. The pool was great with surrounding chairs, a hammock and was clean and fun for a dip.

Miinukset: The air conditioning did not work well during the night and we found it was a rather sweaty and sleepless night. While the slats of the front door could be tilted to allow fresh air in, there was no fly screen so insects could come into the room quite easily. There was a mosquito net that could be thrown over the bed, but it was very hot sleeping underneath it, so this didn't assist much in helping us to sleep. We stayed in other beach bungalows while in Vanuatu that had fly screens and these were much more comfortable as the fresh ocean air could come into the room without letting in insects. The transfers were really expensive (1500 pp). As it's only 200-300 pp by bus from the airport, this seems very overpriced. We stayed at another accommodation on Efate later in the trip and ended up just getting a bus (a van marked with a B) and only paid 200 vatu pp to get to our accommodation.

Plussat: The customer service at the resort was exceptional.

Miinukset: The food was more pricey than we had expected.

Plussat: Wonderful hotel with very comfortable waterfront rooms - I stayed both in a regular room and over water bungalow (which was exceptional). Great breakfast, convenient location, mosquito nets over the beds are very useful too. Wifi only works at the reception but the speed was quite good, and it's free.

Miinukset: I ordered a 5 am pre-paid airport transfer, and checked twice with the staff to make sure it's set for the correct time etc - it never showed up so I lost 1500VT and nearly missed my flight as there were very few buses going around at that time.

Plussat: The staff were lovely, location and pool was great. Rooms were spacious and clean loved the balcony!

Miinukset: Very unorganised when booking tours/airport transfers. Constantly cancel even when booked days prior, and the staff don’t do much to try to help rebook which was frustrating.

Plussat: The bed was extremely comfortable and the pillows were wonderful. The canopy over the bed could’ve been washed and much cleaner.

Miinukset: I was disappointed with the cleanliness of the bathroom and toilet. I like a very clean bathroom and toilet. So I bought cleaning products to clean the shower and toilet.

Plussat: Loved the view from my room. It was quiet so I enjoyed the pool

Miinukset: Nothing

Plussat: Lovely garden,and the view of the harbour was excellent.

Miinukset: The room was a bit small and no chair to sit on.

Plussat: Staff were all lovely, very friendly and helpful. Location was great, only a short walk into town. Beautiful views from room. Restaurant food was beautiful and reasonably priced

Miinukset: Breakfast was very basic, but had add ons available for purchase. "free" wifi was basically non existent and if you could connect was only for 15 minutes then had to purchase more.

Plussat: The location was excellent. So close to town. The staff were great very helpful. Lunch menu is pretty good. Very good value for money

Miinukset: Maybe a bit more variety at breakfast. Unfortunately there is no swimming in the bay.

Plussat: Room ,staff, location , facilities, pool etc will return n book here again - just wonderful.

Miinukset: Loved it all nothing bad.

Plussat: This is a fabulous location - great staff and tour bookings. I had a harbour front king room. Amazing views free breakfast with large pool enough to do laps in. Bar , resturant...i'll be staying here again for sure - highly recommended.

Miinukset: Nothing - everything was great.Stay

Plussat: They offered accomodation and more when i couldnt get any flights....no delays, no problems Staff were helpful and hospitable and understanding.

Miinukset: Nothing to not like

Plussat: I enjoyed the location on the water's edge; also the friendly, helpful service. The food was good and , and I enjoyed meeting some of the other guests. I have never stayed here before and I was very pleasantly surprised

Miinukset: I was happy with it all!

Plussat: - Port Vilan keskustaan oli helppo/lyhyt matka kävellä hotellista. - Aamiainen oli sopivan runsas. - Parvekkeellinen huone oli sopivan kokoinen. - Näköala parvekkeelta merelle oli rauhoittava.

Miinukset: - Toisin kuin etukäteen luulin, lähellä ei ollut rantaa, jossa olisi voinut uida. - Uima-allas ei tarjonnut minkäänlaista yksityisyyttä. - Ulkoa/muista huoneista kantautui ääniä huoneeseen. Minua se ei häirinnyt, mutta herkkäunisen kannattaa pakata mukaan korvatulpat.

Plussat: Nicely appointed three bedroom units, additional pool up the hill , friendly staff went above and beyond and helped our 10 year old granddaughter plan a congratulations on grandads 60th event

Miinukset: No fruit for breakfast on day one for more than half an hour. Being charged for broken plates when I slipped on wet treacherous tiles fetching plates for our pizzas

Plussat: Location is central and a short walk to downtown. Great to paddle out into the lagoon on the kayaks. Hired a driver for a couple of days to get around the island which the front desk will arrange - although it is easy enough to book one of the the various vans one encounters whilst walking.

Miinukset: The hot water was inconsistent. The adult only pool was normally empty and would have been great if open to children under adult supervision.

Plussat: The dinner was delicious. The menu we ordered was prepared and cooked to our expectation and tasted absolutely delicious.

Miinukset: The free WiFi was not working.

Plussat: With kids it was very good they were so kind and very friendly with our naughties. Stuff they are going out of their way to help you out!!

Miinukset: Food changed, and quite pricey!!

Plussat: Location was great

Miinukset: Variety of food on offer was limited

Plussat: Cleaning staff were very friendly

Miinukset: Fan was noisey, hot water didn’t work for days until we made numerous complaints. Expensive!

Plussat: Staff were friendly and so helpful.

Miinukset: Nothing

Plussat: Beautiful surroundings and well maintained gardens and apartment. We stayed up the hill with sea breezes keeping the temp down no air con needed. No request too much trouble for the staff.

Miinukset: The water temp in the shower varied between freezing and boiling which was a minor issue for us and didn’t take away from our enjoyment of the property.

Plussat: The rooms are nestled in a really beautiful garden setting. Our room was very comfortable. The staff were friendly and helpful and well manored. The Cheff Mr White knows how to cook. His meals were spot on. All too often a restaurant will take your order for a medium rare steak and deliver a burnt offering but not at Poppy's. Great dining.

Miinukset: The broadband available was very slow and even the paid BB was undeliable in our room. We experienced some difficulty in controlling the hot water in our shower.

Plussat: Price, location is great if you need to be near the airport and plenty of busses out font.

Miinukset: On the main road between the airport and town so can be loud at times. Wifi was patchy at night.

Plussat: Nothing

Plussat: The service is great!

Miinukset: The water was disrupted for a while.

Plussat: Nothing

Miinukset: Place needs painting and doing some serious upgrading

Plussat: Friendly staff, complimentary coffee and tea, good price. 20min from down town, 10min from bakery, 5 from supermarket and fruit stall

Miinukset: Bedroom close to the road, noisy

Plussat: Proximity to airport

Plussat: I stayed 3 nights in this motel.Staffs were friendly，room was tidy everything was perfect for the price.

Miinukset: so far so good

Plussat: The place is close to airport which is 35 minute walk.The staffs were friendly and tried their best to help.There is no washing machine in this motel.So I washed my clothes by my hand，also I needed to leave really early to catch the flight so they put my clothes in the dryer 3 times to make sure my clothes were ready to pack.Thank you so much.

Miinukset: no aircon

Plussat: Good price and kind of close to the airport.

Miinukset: Next to a laud street and pretty hot in the room without AC...and you don't want to sleep with the balcony doors open beacuse of the noise.

Plussat: Everyone very nice and keen to make you feel at home. We got a little problem with the room and they manage to change it for us with a bigger and better one, giving us an amazing couple massage for the inconveniente.

Miinukset: Food is amazing and the location is the best of the island.

Plussat: The location was beautiful, the food in the restaurant was excellent. Breakfast was a little less excellent, but still good.

Miinukset: I was very annoyed at the 4% surcharge for paying by card. Surely they don't expect guests to travel with a sackful of money to pay thousands of dollars in cash? So why not include it in the price, it was expensive enough. I was also annoyed with booking.com because the extra charge was not stated on the website at the time of booking. As always, it claimed that it was the 'total price'. The breakfast menu had items that were not included in the 'breakfast included' price of the room, such as coffee. Filter coffee was included, but if you wanted a flat white you had to pay. I also asked if I could replace the cooked breakfast with a smoothie one morning, was told yes, but still charged for the smoothie. Why risk these petty annoyances for your guests in such an upmarket resort? The resort is quite a long way from Port Vila. They provide a shuttle bus, but only for a couple of hours in the morning. This does not allow you to have lunch or dinner in town. I understand that they would prefer guests to eat in their restaurant, but providing no other option is not nice. Quite a few of the other guests I talked to felt that they were stuck at the resort and would prefer to have stayed in town. While the beach location of the resort is lovely, being so far out of town is a definite disadvantage. It would be so easy to remove this by providing a lot more free transport. Charging $20 a pop for a lift into town is not a great substitute.

Plussat: Beautiful location Private with not much foot traffic past your door Fantastic friendly staff - nothing was a problem Cute spa treatment shop Wonderful food Great day trips booked by resort - easy to arrange

Plussat: The amazing food and superb service. The staff are friendly and cannot do enough for you. A very relaxing environment.

Miinukset: The 4% surcharge on any card was a shock and we felt totally inappropriate. We understand a charge is necessary on credit cards but others was very disappointing.

Plussat: Food and service were excellent. Fantastic beach location. Villas were stunning. Bed was comfortable. Nothing was too much trouble for the staff. Welcome drink at check in. Paid extra for transport from and to the airport. Breakfast options were plentiful and it is included in the price.

Miinukset: Long way out from town and only 1 shuttle per day.

Plussat: Breakfast was amazing, service and staff was super helpful. Location is right on the beach and our villa was beachfront