Port Vila hotellia

Plussat: The service was efficient, friendly and so professional. The food was incredible, good coffee and incredibly relaxing not to mention stunningly beautiful. I can't wait to go back.

Miinukset: Really I have no complaints at all. The Eratap team and management have it together.

Miinukset: The beach Activities

Plussat: Excellent food, gorgeous private villas, very helpful and friendly staff.

Miinukset: Honestly there is nothing that I didnt like about Eratap.

Plussat: Everything was beyond our expectations, the service, friendly helpful staff, beautiful unit, excellant facilities, excellant food. Loved our stay.

Miinukset: When it rained hahaha.

Plussat: This is relaxed unpretentious luxury in an amazing location. Friendly staff and very good food. Absolutely loved our stay!!

Miinukset: Nothing negative to report the only thing we would change is that we’d stay longer next time.

Plussat: Staff were amazing. The location was spectacular. The rooms had heaps of privacy, you felt like you had the island to yourself at times. It wasn’t crowded, there was nice snorkelling off the beach and you could eat meals with your feet in the sand, or have the same food brought to your villa. The outdoor huts are amazing, great spot to read and watch the world go by. The sound of waves was just perfection. You could do as much or little as you wanted.

Miinukset: Really hard to fault this place. It’s expensive, but worth it. A real gem.

Miinukset: Having to come home

Miinukset: The road into the resort was in the most terrible condition km of bumps and ditches the thought of leaving the resort after you got to it just made you feel like couldn’t do it the cab drivers in town won’t take you home because of the road so you can’t go out unless you go on the resort van to town and it returns after 1 hour so it not enough time Fix the road for goodness sake

Plussat: Outstanding staff. Thanks to Pascale, Angela, Georgia, Robert, Ciel, Paulo and the rest of the team!

Miinukset: Nothing I can think of!

Plussat: The restaurant is just amazing. Every single dish was extraordinary.

Plussat: Beautifully appointed rooms all screened and private. Absolutely amazing food. First class. Highly recommend the restaurant. Exceptional both food and service.

Miinukset: The beach is not really for swimming.

Plussat: Great view from the room and easy access to the beach. Comfy bed and good bathroom. The restaurant had an extensive menu and the food was great ! Also a large wine list (Not all available though). Airport transfers were good value also.

Miinukset: The villa quite exposed to the wind. No table to eat at when using room service.

Plussat: Just everything! A relaxing stay, delicious food, pristine rooms, and helpful staff. Such a lovely boutique property.

Miinukset: Nothing. At a push, could have some vegemite

Plussat: The food is very delicious. And I enjoy the beautiful ocean view.

Plussat: The beds were really comfortable. The food was fantastic, fresh and seasonal. The restaurant staff were lovely, especially Jane at breakfast and Alvin who made amazing cocktails

Plussat: Beautiful and very relaxing atmosphere

Miinukset: L

Plussat: Location was great for us. Accommodations were beautiful. Staff was very attentive.

Miinukset: We received towels that were stained, they need to replace. Also, the restaurant got very loud one night due to a private party, and it went on until 1am. Very difficult to sleep for those of us close to the restaurant which usually closed at 9.

Plussat: Amazing rooms and location was beautiful. Food was also spectacular!

Plussat: What was no to like?! The access to kayaks and stand up paddle boards was great and the wifi excellent!

Plussat: Great location harbour views easy town access.

Miinukset: All was good.

Plussat: Great location, close to the city Service excellent- they really went out of their way to help us, service us, make bookings for us, were flexible and very informative about the different services out there. The staff really helped us.

Miinukset: This is nitpicking at best but the bathroom door had to be slammed shut to properly close, apart from that there is nothing else as we were happy

Plussat: Fatumaru is a perfect accomodation on the waters edge, close to the town centre. The staff are professional, helpful and will do everything to make your stay perfect. Hello to Jennifer,Julie,Mary and Rae! The rooms are large and well stocked with kitchenware ,the gardens and pool are maintained very well. It is peaceful and the views from the balcony are lovely. The breakfast is delicious too. I recommend Fatumaru without hesitation.

Plussat: It is very handy for town visiting staff are great and has good breakfast.

Miinukset: Located in a no swim area.

Plussat: We stayed in the 2 BR Efate suite which was enormous, a real bonus on the couple of wet days. Huge balcony with pleasant filtered views out to the bay. Staff were really helpful. Beds could be a little more comfortable. Full kitchen and enormous shower. Short walk to town and many good restaurants.

Miinukset: Very little, being extra picky we would have liked 4 SUP's so whole family could go out together and more comfortable mattress would be great.

Plussat: well appointed and very comfortable, well built. The staff were very helpful.

Miinukset: Nothing!

Plussat: We had plenty of space in our two bedroom apartment. Appreciated the well-stocked kitchenette with double burner, microwave and fridge. We enjoyed using the canoes and paddleboards on the lagoon. It is a decent walk into the centre of Vila, but it was great being so close to the wonderful French bakery.

Miinukset: Location is a little bit out of the way. Breakfast was expensive so we self-catered. Wifi was a bit hit-and-miss, though certainly better than the other places we have stayed in Vanuatu.

Plussat: I loved the location of the property being within walking distance to the main street including restaurants and shops. Loved the staff, they were friendly and really helpful.

Miinukset: I didnt fully look at the layout of the property, we had a studio as well as a family room and I thought the family room would've been closer to the studio however I didnt realise they were separate

Plussat: Beautiful and romantic setting right on the sea. Lovely studio - you can feel a lot of thought was put in every detail. The staff is very warm and helpful.

Plussat: Liked the large bed which was very comfortable. Also liked the infinity pool

Miinukset: The food in the restaurant was disappointing and seemed to be overpriced. What was served did not always match what was on the menu (eg lentil beetroot and bean salad was actually lettuce beetroot and feta salad).

Plussat: It was wonderful having the private plunge pool with the added bonus of an impressive view over Erakor Lagoon! Also the apartment was beautifully decorated, spacious and well equipped, so it was very easy to feel very comfortable and relaxed. Staff at the adjoining resort Mangoes, were very friendly and helpful too

Miinukset: N/A

Plussat: The furnishings were beautiful and made the Terrace feel so comfortable! The view from the whole Terrace both inside and outside plus upstairs and downstairs! Privacy was done fairly well for each Terraces plunge pool. Perfect for couples. Very central location.

Miinukset: The noisy wooden stairs in each Terrace! I was so paranoid I was disturbing the neighbors each time I walked up or down the stairs because I knew I could hear them. The lack of assistance with our luggage to/from the Terrace. With the amount of stairs, it’s the last thing you want to be doing after just arriving or leaving in the muggy weather. Definitely would have been nice to have this arranged, without requesting it as the information book suggested.

Plussat: Well equipped and appointed apartment,comfy bed and furniture,friendly staff and management. Plunge pool was terrific with great views over lagoon, lovely breezes. Proximity to Mangoes restaurant, supermarket and town. Overall a fabulous self contained apartment.

Miinukset: Could have done with a small outdoor table setting on plunge pool deck instead of the two chunky chairs and tiny coffee table and no outdoor chairs on upper balcony.

Plussat: Everyone including management were so friendly and accommodating. The apartments were spectacular and very spacious.

Miinukset: Nothing

Plussat: Staff great..facilities great

Plussat: The appartment i stay in was exceptional on so many levels. Firstly because of the immense size of the booking, i think it was around 152 square metres. Now most hotels range between 16-28 square meters. This was equipped with a really modern kitchen area, huge lounge room & dinning space that opens up onto the infinity style pool on the (bottom level)veranda , yes upstairs has one also.. two toilets one downstairs & the other upstairs in the master bedroom suite along with a large shower & lovely bathtub! The bathroom also has plenty of room for storing toiletries for 2-3 people. The suite also has a very very big walk in wardrobe enough room for your whole suitcase. Even a iron board is stores in the cupboard . the upstairs bed looks out over the neighboring Lagoons from up on the hill side.

Miinukset: The hot water took extremely long to come through the shower, although that’s expected in a country like Vanuatu , the kingbed that says in the description is actually just two king singles next to each other so if you are sleeping in the middle you will fall down between the two mattresses...

Plussat: beautiful view, private pool and spacious room for relaxation, staff are friendly and helpful. reception has a tourist desk for booking excursions, and a list of taxi prices for destinations eg. 2000VT (around A$25) to airport - very thoughtful.

Miinukset: not 10 minutes walking distance to the city center as claimed; in particular it's an unpleasant walk in hot humid weather - more like a brisk 20-25 minutes walk

Plussat: Arrived at midnight and were picked up at the airport by transfers organised by The Terraces. We were delivered to the property where we were met by the nightwatchman and let into our 1 bedroom, 2 level apartment. Beds were comfortable and the apartment had a large bathroom with walk-in shower, bath and toilet, with a 2nd toilet downstairs. The apartment had a full kitchen with dishwasher, full size fridge, oven and microwave - if you wanted to cook your own meals (though we only used the microwave for breakfast) - along with pots, pans, and crockery. On our private deck we could lounge next to our own plunge pool while enjoying the weather with a view over Erakor lagoon. Mangoes next door has a restaurant which also provides room service to The Terraces for no delivery charge and with smiling Ni Van (native Vanuatan) staff. It is a relatively easy 10 minute walk into town (though beware of holes in the pavement - where there is pavement) but you can catch a bus for about 20c per person (just hail them on the road) or a taxi for about $6 per car load. The apartments were a great choice for us and lived up to our expectations but it is the staff that were the icing on the cake. From the time of arrival until the time you check out, they are more than helpful, extremely friendly and can't do enough for you. No wonder they have been voted the happiest people in the world!

Plussat: Great view, the size of the apartment’ room service didn’t cost anything extra, staff were very happy & accommodating

Miinukset: Can’t think of anything!

Plussat: Location, privacy, views, spa on the balcony, friendly staff, kids club, water sports

Plussat: Beautiful resort, excellent food in restaurant and gluten free choices, friendly professional staff.

Miinukset: N/a

Plussat: Great location. Good value for money. Staff were lovely. Run by locals. Gardens were exceptional

Plussat: The room was amazing!!! The staff learnt and used your name immediately and it felt like family. The food a d views were glorious a d the grounds all well kept.

Miinukset: Nothing! Oh actually, no Pepsi ha ha that's it.

Plussat: The room was amazing. The staff were all so friendly. We stayed for 4 days and absolutely loved every minute

Plussat: Nice staff, nice bungalows, good facilities

Miinukset: During low tide there is not really anything to do because the water level is so low you can’t swim, snorkel or go by kayak. You can snorkel by high tide but there is not much to see and water us not not that good here. It is totally overpriced, you can get far better places for the money we spent for the two nights there.

Plussat: The Breakfast and location were great, staff perfect, there was only 1 hiccup which was resolved without concern within a couple of minutes by the General Manager, who we call Madam President (of Vanuatu), she is a perfect role model and friend to the staff. The hiccup was something I have done myself on regular occasions, wrong day, right location etc. In all everything was perfect. My friend Peter, had the best time and really enjoyed the warmth and humour of the staff, especially Blanca, Donald, Paul and the dining room staff, Donna and Anna were very helpful also and the young ladies in the office, they certainly knew how to handle Peter - (Peter Rabbit).

Miinukset: Nothing!

Plussat: Fantastic local staff. Truely representative of Vanuatu - relaxed, very well educated, extremely friendly and not in your face.

Miinukset: The restaurant was OK, but if they paid more attention to upscaling the bar and restaurant it would become a destination food and beverage experience too - not simply a brilliant location, stunning beach resort.

Plussat: The place was amazing for our honeymoon. Blanca provided us with exceptionally good service, always going out of her way to make sure we were happy and having a good time. She set us up with a great day trip. We would love to go back here.

Miinukset: Erakor was really lovely. The staff were friendly and the room delivery service was great. One evening, we sat at the restaurant waiting to order dinner and we waited so long for someone to take our order that we ended up asking for room service. This was a once-off though. The other times we went to the restaurant, staff were lovely and really helpful and friendly.

Plussat: they got all kind of movies free bicycle clean

Miinukset: one bedroom had no ac

Plussat: Just awesome!!!!! Loved it!!!

Plussat: Quiet apartment at beach. Good restaurant with 5 minute walk. Bikes provided. Easy to catch bus into town. Staff was helpful and nice. Laundry available.

Miinukset: Bed not comfortable. Poor breakfast options. No coffee!!? (Muesli is the best choice) Wi-Fi not adequate. Front door has no inside handle, hard to open.

Plussat: Wonderful staff. Brilliant location

Miinukset: Couple more pillow s...

Plussat: Being right on the beach and proximity to Hideaway Island. The kids loved the iguanas

Plussat: Beautiful people and vibe of mele bay.great place for families and couples and close to town.

Plussat: Perfect location, love listening to the waves at night and went for a nice walk along the beach. Staff were awesome.

Plussat: Beachfront location and apartment was spacious and clean.

Miinukset: Wasn’t told about the electric gate at the front and was not given the access key, so on our first day there we went out into port villa and returned around 7pm to a locked gate. After talking to local kids on bicycles they told us we could walk around the beach and gain access from the beachfront. Was not happy walking around in the dark especially as it was our first night and did not know the area. Could of been avoided with simple communication when we checked in.

Plussat: Friendly staff, gorgeous pool and views, great food, excellent prices. Great room set up with fantastic facilities. Highly recommend!

Miinukset: First transfer to the hotel didnt show, the transfer to the airport only showed because I rang the number on the side of the van as they were 20 minutes late.

Plussat: Bread was soooo amazing!!! Staff were absolutely lovely and helpful! Had an amazing couple of days

Plussat: We like that the resort was located right on the water and had its own lagoon pool. The rooms were cleaned promptly it morning with a minimum of fuss.

Plussat: Beautiful, authentic decoration; amazing view on the river, quiet place; a kind staff, always here to help !

Plussat: Amazing place to stay. Great staff, great location, food okay.

Miinukset: Internet is horrible. (Only thing wrong with this place.) If you need high speed bring it yourself. Lol

Plussat: The space and facilities in the units were great. The option to swim in the sea or the excellent pool was a bonus. And the staff were very responsive and helpful.

Miinukset: Our spacious apartment was on the waters edge with a great views but this was also the issue for us. The strength of the winds meant it was not possible to utilise the outside space or open the folder doors onto the balcony. The unit is also a little tired

Plussat: Nice view. Great helpful staff. Easy access into Port Vila with buses always outside and 150 vatu one way. Lovely restaurant with excellent food. Nice pool and lovely loungers. Great snorkelling. Erakor Island across from Nasama was just a 15 min walk to the ferry and was an excellent day trip. Would highly recommend. The rooms are well equipped with full fridge and freezer and kitchen equipment.

Miinukset: Extremely windy as that part of the island is like a wind tunnel. No sun in the rooms due to the positioning of the rooms. The bar and restaurant are on the road side so no nice dining with a pool or beach view. A short walk to Breakas Resort and they have a beautiful beach and pool dining area. Tiny part of the beach to swim as the rest is rocky. I would recommend staying on the other side of Pango where it is much less windy and the water is a lot less choppy so more fun when kayaking and paddle boarding. On the other side of Pango you also get beautiful sunsets and afternoon sun. WIFI was terrible and doesn’t work in the rooms. Only on the balcony or by the pool.

Plussat: It was exactly what we hoped for. We rented 3 studio apartments. For us and out 2 adult children and one baby. Cot was provided. Rooms were cleaned every day. We were able to cook our dinners which was very nice as we wanted to sit around and talk and our one and 1/2 Year old could go to bed when tired without feeling hassled. Enough cooking utensils, good fridge. Great markets and big supermarket all easy to get to with the busses that pick you up for 150 vatus from the front. Good snorkeling and coral in front. This resort has waves and surfing is possible close by at Pango Point. Highly recommend this place for families with kids.

Miinukset: Nothing really. Maybe pool water good be heated. Internet could be a bit stronger inside the cottages.

Plussat: Great place to stay. With the convenience of kitchen. Pool is great a a small beach with snorkelling area straight out front. Friendly staff. Everything you need for a great stay in Port Villa.

Plussat: Gorgeous helpful staff, great restaurant and food, fantastic small private beach and swimming hole, quiet, highly recommend.

Plussat: The staff were wonderful, the food at Cafe Vila was delicious and the grounds were beautiful.

Miinukset: I paid extra for a seaview room as it was a very special occasion but there was only a garden view. The room did not reflect the photos linked to the seaview room and it did not have a lovely private balcony. I felt this was not honest.

Plussat: The staff were lovely and our room overlooked the water - we could hear the waves crashing which was amazing.

Miinukset: The one restaurant had good options and the wait staff were lovely but they regularly got our orders wrong. We had a couple of very long waits for food and with a young baby, it made it hard. We made some extra requests, such as a fan for the baby’s bedroom. The first response was essentially - not sure but we’ll see (with no follow up). The second response was yes, but no fan arrived. Finally after the third request, we got the fan.

Plussat: Room was relatively quiet with privacy and good views. Good flexible room servicing.

Miinukset: Weak WIFI connection. Pushy local bus drivers.

Plussat: The facilities where fanatsic and the staff more then accommodating.

Miinukset: Only issue was that our food got mixed up at the resturant. Nothing serious.

Plussat: The staff were friendly and the location was stunning.

Miinukset: The fittings and fixtures need attention. The toilet didn’t work at all, zero water/flush and the bathroom sink tap was falling off. Would have been five star accomadation 15 years ago but hasn’t been maintained.

Plussat: Location is amazing

Miinukset: Rooms were nothing special and were falling apart a bit

Plussat: Breakfast was an excellent continental style. All you can eat buffet with a good range of options. Location is excellent. Hideaway Island is a wonderful haven for water sports. Snorkelling is very easy with a reef and abundant fish just a few metres of the beach.

Miinukset: We booked a Beach Lodge, which has shared facilities. The bathrooms were not particularly clean, seemed to only be cleaned once per day which is not enough when used by a number of lodges. Our lodge was in poor condition inside. They seem to be renovating them and we got the last one that has not been renovated yet. The one next to us was in much better condition and was empty for the whole of our stay. We booked the Melanesian Banquet evening on Thursday. Having done something similar in Hawaii, we expected a veritable feast and an entertainment extravaganza. We were disappointed on both counts. The food consisted of some strange dishes so were not sure what we were eating. Nothing on the buffet that we felt we wanted to go back for a second helping of. Which was just as well because they cleared it all away while we were eating. The entertainment consisted of the resort staff singing and dancing around a fire. The meal and entertainment were all over within an hour, which seemed quite brief given the cost of the event.

Plussat: Amazing snorkelling with an abundance of fish - totally incredible - food was nice and service friendly - we really enjoyed our stay and would recommend anyone to stay or visit just for the day!

Miinukset: Villa could be cleaner and more mosquito proof - I’m probably a bit overly worried about this but there were gaps in doors - made me a bit paranoid at night! Also boat tour nearly ran over my kids which was a bit scary - would recommend not snorkelling when they are active which wasn’t very often anyway

Plussat: The snorkeling right out front was calm and good, feel worlds away on the island but your not! So very affordable and they gave many of us our own cabin!

Miinukset: Explanation of what to do when dropped At the jetty not just left ! Was easy once I knew.

Plussat: Very nice place, having a separate island to yourself. Getting there is not a problem with regularly operating ferry. Very friendly and helpful personal. Pleasant snorkelling place.

Miinukset: Dinner is pretty expensive, but on the other side you have Beach Bar as alternative with more various menu and slightly lower costs. Dorm lavatories were ok but could've been a bit better.

Plussat: The super-friendly staff who made us feel so welcome and at home, especially the wonderful Stella in Reception, Josh, Veronique, Richard and all the other staff in the kitchen and behind the bar, Roy on the ferry and Brian and Greg in the Dive shop, plus all the other happy friendly staff who's names I didn't catch. The fish we could see snorkelling just off shore were spectacular and we even saw a couple of turtles! The included glass bottomed boat tour, snorkel safari and the use of snorkel equipment, kayaks and stand-up-paddleboards meant we were never bored and spent so much time in or on the water. Stella's village walk is a must if you have the time. It really helped us to appreciate the struggles the local villagers have endured especially since cyclone Pam. That we could walk to the Cascades from the ferry was a bonus too!

Miinukset: Don't forget to bring reef shoes.....the coral on the beach is sharp!!!

Plussat: I've seen this resort passing by and it looks very nice.

Miinukset: Had to cancel my reservation a week before my reservation but couldn't get my money back. To be fair, this is clearly stated in their policy. I just wish they were a bit more forgiving.

Plussat: Amazing snorkeling spot! Good sunset spot. Safe place.

Miinukset: Aging hotel... Not as good as I taught it will be for the price... Not the best wifi I had in Vanuatu..

Plussat: Loved Hideaway Island. The pool vila was wonderful with all of its outside features. The front desk staff were very friendly and helpful.

Miinukset: The restaurant staff was not very friendly or eager to help.

Plussat: We loved everything above Hideaway Island. We stayed in a beach villa which exceeded our expectations by far. It was perfect for our family (two boys). We loved the freedom the children had to play on the beach especially while we were waiting for our beautiful evening meals. The coconut curry was superb! Our boys (4 and 6) loved waking up and heading out for a kayak then a snorkel. The staff are fabulous, super friendly and great with kids. We loved our stay and highly recommend it to other families. Don’t forget your reef shoes, they are a must!!!

Plussat: We liked the location, friendly staff and clean environment. The room facility was very good.

Plussat: Loved the relaxed island feel

Miinukset: Need a proper fridge in room

Plussat: LOCATION

Miinukset: we wrote our visa card numbers on a paper upon our arrival and they keep it after our stay,they don't have a machine to take a credit card impression.The paiement is not safe in this hotel.Why they keep such confidential information after our living ? The breakfast very poor ,the bread not good,they don't clean tables at the breakfast ,you eat on a very dirty table left by the customer before you. Even the floor never clean,so many flies compare to other hotels .The bathroom are mouldiness.

Plussat: Location

Miinukset: Overpriced food and drinks. Food quality pretty poor. No water supplied yet told you shouldn’t drink tap water! Nowhere to buy incidentals like advertised.

Plussat: Great room with comfortable beds, good view and a really lovely balcony.

Miinukset: The pool restaurant was terrible and both my husband and I got food poising during our stay. The resort also had major problems with the water when we were there, there was no water during a whole evening and our toilet didn't work the next day. We understand that things can happen, but we didn't get very much information when it happened.

Plussat: The resort itself was breathtaking, the facilities and the rooms were just as depicted on the photos, and the view from the island is beautiful!

Miinukset: Not all staff is fluent in both English and French. They could work a bit more in the reception of guests, as we didn’t receive an appropriate greeting until we told them that we were overnight guests. Internet was terrible on the property.

Plussat: All of the above. Our room was excellent and the house keeping staff were excellent .the infinity bar and pool was excellent .

Miinukset: Some of the facilities were looking a bit tired. The sunset bar and pool area was not the best and could do with a revamp particularly the bar and food area

Plussat: Everything sooooo fantastic

Miinukset: None

Plussat: The ground, pool and staff were lovely.

Miinukset: The over the water bungalows faced Port Villa and have a noise issue. We booked an over the water bungalow and on the Wednesday and Friday nights the noise form the night club across the water in Port Villa was so loud that we were unable to sleep. This went on until 2.30 - 3 am in the morning. We had friend in the next bungalow and they actually had ear plugs and were still able to hear the noise. If you have already booked an over the water bungalow I suggest that you try and change it to a room at the back of the island facing away from Port Villa, if you are unable to do so I suggest that you take good quality ear plugs. This is extremely disappointing given the prices charged for these bungalows.

Plussat: Nice location and nice quiet time for me and my partner

Miinukset: Casino

Plussat: bed fine

Miinukset: v. slow bookin & departure process

Plussat: Amazing place, amazing people. Would go back there any time and highly recommend it.

Miinukset: Would be good if all rooms would have air conditioning. Was not aware that some rooms have only ceiling fans.

Plussat: We were upgraded to the terrace which was beautiful - a large stylish room with its own terrace and a fabulous view. The staff were all lovely and friendly and the food (and cocktails!) were delicious.

Miinukset: Nothing - it was lovely!

Plussat: Welcome, view, unit and food

Plussat: The view of the lagoon was lovely. The staff friendly, bed was comfortable.

Miinukset: The dinner meals were a bit average. Definitely not worth the price tag. The water from the shower would flow over, so had to put a few towels down to stop the bathroom flooding.

Plussat: Breakfast was lovely

Miinukset: We had a very late check in, security guards Took us to our room, there was an air conditioner but we could not find the remote control & had no one to speak to. I then read the fine print which said additional cost for air con which we would of paid if I’d seen it

Plussat: Good breakfast and location nice and quiet

Miinukset: The pool was freezing

Plussat: Size, layout and the small personal pool

Miinukset: Nothing really

Plussat: Was comfortable

Miinukset: The rates for aircon rooms

Plussat: The villa was well appointed and had hotel quality white bed linen and towels were excellent quality and fluffy. The kitchen was well equipped with everything you need to cook, toaster, kettle, frying pans and pots. The location is oceanfront and you can hear the waves crashing. The thing that sets this property apart has to be the people, Gerry is professional and available and her team of gardeners, housekeepers and drivers take the time to make your stay really special. You will have the chance to meet local people at this resort and that is what makes this Island so special. It is walking distance to Zipline and Mele Cascades. Close to Mele beach Bar and Hideaway island which both worth a visit!

Plussat: Nice breakfast, lovely, friendly and helpful staff. Pretty, peaceful location, but furthur from town than I expected, so transport could be costly.

Plussat: Access to snorkeling

Miinukset: Management could be more polite to the staff

Plussat: Quiet location on a marine reserve section of the harbour. Well kept gardens and staff very friendly

Plussat: AMAZING, fantastic snorkelling like previous reviews! However what made our stay was the team... THANK YOU Gerry, Joe, Lonnie, Fare, Helen, Monica, Giovanni :) fantastic place to stay, highly recommend & can't wait to book our next trip.

Miinukset: Nothing, was all fantastic.

Plussat: The lay out of the resort was excellent..very private.

Miinukset: Nil

Plussat: The managers had every thing organised when we arrived at midnight it was amazing service.The restaurant was not open for the first few days we were there,so the managers organised food ready in the unit for us for breakfast. the restaurant opened a few days later and the food was excellent. Accsess to the beach was easy with the pontoon and a spa pool attached to the pool was fabulous to sit in while the tide was coming in..We were very impressed with how kind and helpful the managers and staff were to us during our stay.

Plussat: Nothing was too much trouble for Gerry or the staff Terrific location Loved the restaurant It is great to have a full kitchen in your bungalow if you want to cook.

Miinukset: That I couldn't stay longer..

Plussat: This is an EXCELLENT resort to stay at. Gerry and the staff were amazing and Gerry was the epitome of utter class. The resort was exceptional in all areas. You can hear the ocean and the ocean scent drifts in. The chef cooked food to die for. Food was absolutely incredible. Giovani was so sweet. I will miss her a lot. This is an excellent resort and you feel like you are at home. We hope to come back one day. I, my husband and son will miss you all. God bless you all. Steph xx

Miinukset: Nothing

Plussat: Breakfast was great. Location was exceptional.

Miinukset: Make sure the fans work properly and plenty of toilet paper. Everything else was great.

Plussat: Everything was brilliant, staff, food, etc. We would have no hesitation in recommending Poppy’s to anybody.

Miinukset: Loved everything.

Plussat: Poppy’s is located close enough to town to access all the excitement of the other bars/restaurants but also far enough away to feel like you are on your own personal island. The resort staff are incredible and give Vanuatu itself a wonderful name. The gardens are outstanding and we spent hours walking the property. As a young family, we found having our own kitchen and space very accommodating. We will definitely be back.

Miinukset: Lighting in the bathrooms.

Plussat: Location was great with the little beach by the lagoon. Kids went jet biking and loved it. Pool was great but needed more lounge chairs as lots of families there. Food was good, staff very friendly and the cocktails were yummy. Only here 2 nights as been in Vanuatu 12 days and this was a relaxing end to our holiday. The security guards kindly carried all our bags up to the car at 4.30am for us. Thanks guys

Miinukset: We had a 3 bed villa so thought there would be clothes washing facilities or at least a guest laundry to use. Need to pay the ladies to wash the clothes which would be expensive if staying there for extended period of time especially with kids. Need more staff on at breakfast as had to wait nearly 20 minutes for plates and then another 20 minutes for food/coffee to be restocked.

Plussat: Family friendly

Plussat: Incredibly comfy beds and great location

Miinukset: Breakfast was a bit slow and there could have been more variety

Plussat: The staff were so beautiful, friendly, helpful, and very hard working Tankyu tumas Location was well placed for access to town and other areas The complimentary breakfast was much appreciated

Plussat: Location to town, easy walk. Culture shock between resort and town. Feel very privileged to have grown up in Australia. Bed was comfortable, not as large as appeared in photos. It was a queen, looked like king, but again, was comfortable. Thick pillows. We always byo but FYI for other travellers. Quite spacious. Small wardrobe, no draws. 4 night stay would have been nice to unpack. Air conditioning was valued. Overall good room, lovely view, good light with balcony doors open. Quite clean. Information folder in the room was one of the best I've ever seen. Comprehensive, well presented, up to date and useful! Some movies available at reception ( in the event of a rain,y day). Sport hut was disappointing in terms of snorkelling gear and reef shoes. Would suggest byo. Continental breakfast was Adequate. Restaurant is in great location on beach. Spotlessly clean. First time in port villa. I think it was one of the nicer 3 star hotels. And while it's a 15 minute walk into town, there isn't lots to do in town so retreating to a nice resort after exploring PV was good. Didn't discover any great restaurants in town so were happy to eat dinner here and not walk in the dark. Just one negative. There seemed to be a bit of noise from barking dogs throughout the night. We love dogs but it got a bit annoying. Not Poppy's fault. Would recommend this property.

Miinukset: Shower screen needs replacing (mould and soap scum build up. Barking dogs through the night.

Plussat: Beautiful place, kind helpful staff, kids loved it ans so did us - parents!

Plussat: Marie, Allan and the team were excellent! Our family felt like we were part of their family! It was the perfect place to relax, go for a paddle, read a book or chat with family and friends in between the amazing tours organised by Marie!

Miinukset: Nothing. Wifi was available if you wanted it, but it was also really great for those who wanted to disconnect and just soak up the sounds of the birds and geckos in the gardens

Plussat: Some of the staff were nice the road needs repairing we would not go back their

Plussat: The breakfast was great, a lot of variety and you could choose a hot meal in addition to the buffet. When we arrived I was quite ill from a flu, and the chef made me a special chicken broth each night when I couldn't eat solid food yet. I was very grateful.

Miinukset: The resort is very tired, umbrella are ripped, cushions are flat, deck chairs are old and not wooden as in their advertising photos. There is no wifi in the rooms or telephone. The rooms are musty, no air conditioning and the fans don't work. Our room was moldy, my partner ended up at the hospital with asthma and my shoes rotted in just three days. The resort accused me of leaving them wet, when I hadn't even worn them on this trip yet. We had to check out early, and they promised us a refund, which we haven't received yet. An incredibly disappointing stay, when we paid $360 per night.

Miinukset: Need to have soft pillows in the bedrooms

Plussat: The pool, beach, and bar area all next to each other. It’s such a nice place to relax and unwind.

Miinukset: Pricing of food, drinks, and activities is basically Australia capital city level. Basically, everyone can charge what they want due to it being a captive audience.

Plussat: Loved the whole set up of the property, quiet and relaxed atmosphere, evening music around the bar, staff attention and helpfulness. Watching the ocean waves break from a protected beach area. Snorkelling off the reef was superb.

Miinukset: There were a couple of hot water issues, resolved straight away. One burst sink tap, nothing dramatic, but again as soon as its mentioned it gets repaired immediately.

Plussat: Really attentive staff, beautiful setting, great food.... Really felt like a holiday!

Miinukset: Hard to fault it, if I was picky I'd say garden bungalows a bit close together but it didn't bother me too much

Plussat: The view is stunning and the restaurant food was very good.

Miinukset: It was a long way from town ( we'd never been to Vanuatu before, so this was our mistake ). The service was pretty poor. We arrived at 1.30pm, knowing we might have to wait until 2 to check in. Were given a key but told to go for a walk until our room was ready. They would let us know when our luggage had been taken over. It was 4pm before we finally were given a room, which was not the one we had a key for. Not really a great start :( The wifi doesn't actually work in the room, tne bar closes before 10pm. Would be great for some people, but alas was not what we expected, so we only stayed one night instead of 5.

Plussat: Loved being on the water. The bungalows were really clean and lovely presented. The food from the restaurant was always delicious and the cocktails from the bar were yummy!

Miinukset: It was a little bit out of town if coming back later at night.

Plussat: Great location, friendly staff and beautiful views.

Miinukset: No wifi in rooms.

Plussat: Very comfortable. Beautiful view overlooking the sea.

Miinukset: Noise can easily be heard in the bungalows. Sheets smelt damp and wet.

Plussat: The staff were very helpful and welcoming. The room was great.

Miinukset: I was with a group of 11. We are at the restaurant for dinner. I took over 2 hrs to get our meals. Our drink orders were taken and delivered relatively quickly. After that we didn't see anyone until the food was delivered.

Plussat: The continental breakfast was great, the staff were friendly and Ursula the owner was very helpful and provided us with all the information and assistance we needed.

Plussat: The staff. Dining over the water. The layout of the whole place. The garden bungalow we had was excellent, lots of privacy because of the rain forest type gardens. The owners live on site and are there to help with anything you need. Great

Miinukset: Everything was as expected. Just like you see on the net.

Plussat: The owners and staff were wonderful, our seven days included five days of rain. The breakfast was great.

Miinukset: The grounds were disappointing, no open areas, just coral paved tracks through tropical bush. Swimming pool is very small, even by domestic standards, two people and its full. Air conditioning is an extra cost, we could not locate the remote, another 500 vatu per day. The open air restaurant and bar is uncomfortable in the rain. TV would have been great, given the rain. In hindsight Tropicana would have been a better choice. Restaurant prices similar to Blue Marlin in town, with Chantilly providing a lovely seafood platter for two for 8000 vatu.

Plussat: Peaceful location on the lagoon

Plussat: The owners and the view from the balcony.

Miinukset: Liked everything.

Plussat: Ursula and Richard were super lovely and attentive, they lent us coral reef shoes. They were very helpful and actioned things quickly. Pool was great, kayaks were great, restaurant view over the lagoon was beautiful.

Miinukset: Would have been good to have one more chair in the room.

Plussat: Liked the rooms at the back of the property away from the restaurant meals lovely

Miinukset: Rooms above kitchen and looks out over restaurant between trees not a lagoon view room as advertised but as I said really liked the back units

Plussat: Great reception there ! We've been camping from island to island during our trip and this place was perfect to have comfort and a relaxing time. The main things that make this place different and great are the silence and tranquility, and the reception : owners and staff are very helpful and happy to make your stay as easy and peaceful as possible. In the end we were happy to "break the piggy bank" to stay longer and get some rest we had trouble to get while camping. I would also just add that lots of local buses pass by this place, so for 150 VT you can get to the city center. There's also a big shop next door if you need anything so Vila Chaumieres is also perfectly located. thanks again for the reception :)

Miinukset: There is nothing in particular that I can point out for this section. A 10 is well deserved :)

Plussat: The staff were excellent. The food was outstanding.

Miinukset: Thought breakfast should have been included

Plussat: Ursula and Richard and their staff were very accommodating and friendly. They provided great recommendations and were happy to help us with anything we needed.

Plussat: The staff could not have done more for us. Exceptional, very friendly service. Just amazing. The resort is gorgeous. The accommodation needs a little updating.

Plussat: The overwater villa was beautiful and the interior was very clean and tidy. Staff were very friendly and always looking to help make our stay better. The perfect Honeymoon spot!

Miinukset: Food was ok, for the prices I would have liked a little better quality, or perhaps even introducing a ‘cafe’ style cheaper menu.

Plussat: Staff is friendly, good place when you have kids.

Plussat: Friendly staff. Big pool. Comfortable bed and pillows.

Miinukset: Food a little pricey, no good beach.

Plussat: Staff were friendly

Miinukset: There wasn't a free shuttle included into town

Plussat: Convenient location Friendly staffs Good pool, gym and beach atmosphere Casino in the resort amenity

Miinukset: I liked everything

Plussat: No they were too big and not flaky, humidity got them. Pancakes very chewy. Rooms very tired, everything looks like it needs a good scrub and paint, this is the bedroom wing I am talking about. Rooms very small. 2 decent beds and there it ends. Bathroom the size of a cruise ship with shower over bath so water everywhere and not easy for old people as I am. No lifts and a lot of stairs to restaurant and many more down to the pool. Lovely grounds but would not rate it, only as expensive. Advertise airport shuttle but there isn’t one, you have to taxi

Miinukset: Above all explained

Plussat: Friendly staff, good facilities for families

Miinukset: A bit dated but comfortable

Plussat: Honeymooners "special" Room very clean. privacy. space in the room. bathroom size and options (shower and hot tub) access to water. shuttle service. wifi.

Miinukset: Very little smiles from the staff (they are free!) General superficiality. Nothing walkable distance out of resort Gym Old bathroom

Plussat: Staff were helpful and the location was good. Also nice pool area and water activities.

Miinukset: Rooms were very dated - fuzzy TV, no safe (contrary to what was advertised), shower curtain broken (though was replaced midway through stay). Restaurant food pretty ordinary for the price.

Plussat: Peace and quiet. Attentive staff, nice lagoon pool.

Plussat: The best thing about this place is the access to a beautiful natural pool just steps away from your room. There were always happy blue fish, some coral and some starfish too. They're not shy, so you can just get in and check them out every day. The two local people that work there are super sweet, it's a shame they were off on the day we arrived, so couldn't enjoy their presence for long enough.

Miinukset: When greeted by the owners, since staff was off that day, I was told "Welcome guys, there are a couple of cold beers for you in the mini bar". Wouldn't you suppose those are complimentary? I did. Booking.com says "tropical breakfast" included. I rocked up to the restaurant and find a table with a breakfast that looks like something you'd find at a cheap Gold Coast backpackers hostel: a couple of options of cereal, yoghurt and milk, two slices of toast. There was a plate of fresh papaya, which I suppose justify the "tropical" part of the breakfast. No fresh (or bottled) juices of any kind. Seeing that, I asked Damien if he had some eggs or omelete. He mumbled something about "this is the cold breakfast, then there are the cooked things". And threw a couple of dry fried eggs on top of some soggy toast and several rashers of burnt bacon on the side. I regret not having a photo. Only when checking out I discovered (there was no breakfast menu to make that more transparent) that each of those plates of eggs on toast were rated at almost twenty dollars, which, to be fair, were finally taken off the bill, not without a ridiculous discussion which pretty much ended on the owner mocking me for my english, which is certainly better than his, even though it's his first language. When I said "I didn't get that" about the hidden message that he was going to charge us extra for the eggs, he, later, after listening to me talk, said "Oh, sorry, I didn't get that, can you repeat?". The "cold beers in the fridge for you guys" were still charged. Doesn't surprise me that they're selling the place, their heart isn't in it. You can tell by the fact that, even though they were empty before and after, they didn't care to check that the hot water was working. Also, the area is super dead, there are like 5 or 6 properties in along and bumpy road.

Plussat: The location is beautiful, the sunsets stunning, the food lovely, the hammock super comfy, the owners (Sally and Damien) and the staff are all really friendly and helpful. Ripples has a kayak, bikes and snorkelling gear (including reef shoes) that you can borrow free of charge, which really appealed to me. Had a lovely time kayaking along the coast and Damien helped me get the kayak in and out past the reef. The snorkelling is right on the doorstep and the when the sea’s not too rough you can go out a bit further (rather than stay in the hotel’s coral pool) – lots of fish! The area is really quiet and peaceful and I felt very safe, including going running on the gravel road just outside. Sally also very helpfully informed me about the Air Vanuatu domestic luggage restrictions (10KG!) which I hadn’t realised, and they then stored my bag for me while I went to Tanna and met me in Port Vila with it when I was passing through for no extra charge! (Should have bought Damien and Rod a drink when they came with my bag but was a bit too sleep deprived from swaying treehouse nights on Tanna to think straight! But if you’re reading this – thanks again!) Excellent place to relax for a few days!

Miinukset: A few mosquitos around (as expected). Not really any complaints. Depending on what you’re doing on Efate it might be a bit out of the way (around 30-40 minutes from Port Vila with car) – as a solo traveller I thought it was perfect for 3 nights but it would maybe have been a bit small to stay for much longer by myself.

Plussat: Our hosts were fantastic and we couldn’t recommend it enough! Great spot to relax and get away from it all. We will be back!

Plussat: Delightful bungalows, next to the sea, charming hosts, excellent food

Miinukset: No real complaints,, the bumpy road to get here is the only one I can think of.

Plussat: Exceptional property, location, hosts and staff. Sally and Damien and their friendly and skilful staff create an environment to relax and unwind. A beautiful calm bay setting with a natural rock pool/lagoon on your bungalow's doorstep. Capped off by superb food, highlighted by Sally's incredible Indian and Sri Lankan curry recipes, steaming hot brewed coffee in the morning, and helpful practical advice and help for your stay.

Miinukset: everything top notch

Plussat: Damian & Sally are exceptional hosts. Made us feel completely at home even though we arrived at 1.30 am. Food was great - rendang curry, coconut crusted fish - superb. Also enjoyed Damian’s music selection. Pool was good for novice snorkels.

Miinukset: Location did not suit our itinerary, only because we had booked over the other side of the island

Plussat: Sally and Damien really pampered us. The food was incredible and waking up with the sea in front is so amazing!

Plussat: Unique small private resort with a unique location og natural ocean pool...... and most of all ...fantastic hosts..... Ripples is the spot for those who seek authentic Vanuatu atmosphere among authentic people with a rich knowledge about Vanuatu and places to visit ..... ripples is truly a pearl ..... places like this is rare these days..... we loved it...... thank you so much Sally, Damian .... and Barney;-)

Miinukset: Nothing

Plussat: Sally and Damien were lovely and welcoming hosts. Beautiful tidal pool and close to other beaches and the blue lagoon. Good location. Good food.

Miinukset: Weak WiFi in the room. A lot of ants.