Port Vila hotellia

Plussat: The service was efficient, friendly and so professional. The food was incredible, good coffee and incredibly relaxing not to mention stunningly beautiful. I can't wait to go back.

Miinukset: Really I have no complaints at all. The Eratap team and management have it together.

Plussat: Beautifully set out villa’s, peaceful and secluded. Food was amazing, something different every day. Great snorkelling off the beach at high tide and plenty to do on and off the property. We really enjoyed our stay and would highly recommend to others.

Miinukset: Nothing

Plussat: breakfast amazing, location amazing, total holiday amazing

Miinukset: there wasn't enough pepper in the pepper shaker ;)

Plussat: Breakfast on the beach each day was excellent and generous. We are vegan and the Chef looked after us beautifully by providing interesting, nutritious and delicious dishes, using local produce, each night for dinner.

Plussat: There was nothing not to like, the location is perfect, the ease of getting to the resort is unparalleled (40 minutes drive from the airport), every villa has sea view, the food is exceptional, especially considering you are on an island in the pacific, the staff.....they display a genuineness to serve the guests and make their stay special. Every guest is King. Plenty of activities, snorkeling from the beach, kayaking in the lagoon a nice swim or simply do nothing. Note.....there are rarely more then 30 people at a time in the resort, the feel of exclusivity is real :-)

Miinukset: The stay was too short.....

Plussat: Everything was done on our terms with no pressure do anything we didn't want to. Information was provided in the room as well as from direct communications plus they catered for our short notice questions and requests. The staff really make his place amazing with their smiles and attention to detail. Plus their humour and eagerness to do what they can for you. Amazing location, great quality accommodation and facilities.

Plussat: Restaurant was superb every meal was amazing.Staff attitude faultless everyone was so friendly.

Miinukset: A little windy but still fabulous

Plussat: The staff were extremely helpful. I hit some snags in my proposal to my partner and they were extremely accommodating throughout the process and I couldn’t have asked for a better place to enjoy not only the start of our trip but the start of our lives. I can not recommend them more!

Miinukset: Absolutely nothing

Plussat: Facilities were great. Beautiful, well-appointed rooms. Lovely restaurant with delicious food.

Miinukset: Unfortunately we were there during bad weather so we weren’t able to make the most of the beach and pool. That can’t be helped though. The shuttles to Port Vila could be more regular.

Plussat: Basically everything

Miinukset: One staff called Shuplene or probably another spelling , anyways , it start with SH, she was in the 16’s night shift and 17 morning shift, she basically worked in the restaurant. She was absolutely a very rude lady, we asked for sharing plates and she rolled her eyes twice. Me and my friend, we are highly understanding and tolerated people, we understand she is tired or probably isn’t happy about we asked for the sharing plates. Anyways, what she behaved was just not right. The others, brilliant!

Plussat: Fantastic modern comfortable villa with ‘to die for’ waterfront views with beautifully kept grounds. The staff were fantastic and we commend and thank Jane and Team at the restaurant and Nicholas, all the drivers and all staff who made our wedding anniversary so memorable

Miinukset: n/a

Plussat: Great location (close enough to restaurants and market without being too central). Friendly and helpful staff. Nice apartment.

Plussat: Location and meet with my requirements

Miinukset: nothing much

Plussat: Location, atmosphere, building (lodge), staff, comfort,,,,all very nice. A room I stayed was sea front, nice view and very relaxing. The self-constrained room was clean and well equipped. Also, mosquito coils were provided, very useful. Another thing I liked was a safety box which was very straight forward to use (as I hardly come across proper security boxes like this)

Miinukset: Nothing

Plussat: Quite little resort overlooking the lagoon. staff are great, super helpful and friendly

Miinukset: It was a great place. If you were looking at getting more stars then maybe the opportunity to have more food available but I didn't dislike anything.

Plussat: The front desk staff were amazing - Jenny and Julie were incredible, you made us feel very welcome, thank you!

Miinukset: The lock to our room didn't work

Plussat: The staff here were absolutely gorgeous with our son and super helpful. Everything was easy and nothing was too much to ask for. We really liked the location it was very easy to get around and explore the island from this base! Gorgeous sunset views

Plussat: Perfect location on the water & close enough to town and restaurants. Staff were really helpful and friendly and the facilities like kayaks were just an added bonus.

Miinukset: We loved everything

Plussat: A very warm welcome and a staff who is there for you for any need. The appartments itself are very nice.

Miinukset: Unfortunately there is no word about the water quality in Port Vila bay area. Since August 2018 it is absolutely not recommended to swim there due to bacterial contamination. Fatumaru Lodge states that it is still safe to enjoy other watersport activities. However other sources state that any contact should be avoided. Wish we had knew this before.

Plussat: The staff where amazing and always smiling which was refreshing

Plussat: The island is a bit like you expect of the paradises of the South Pacific, and is stunning and nice to walk around. Food is mostly excellent, breakfast is great and staff is friendly and helpful. You can easy stroll around the island, which even has some small patches of rain forest left. The main beach is beautiful, and it's easy to snorkel around in the vicinity. The free kayaks are also extra plus. And the feeling of relaxing in you Jacuzzi on the balcony in the sunset is hard to beat!

Miinukset: It's more expansive than I imagined. The prices are pretty much like in Sydney. Because the island is surrounded by reefs, it also means that there are a lot of hard corals sweeping up on the beach. We also had a lot of broken glass on the beach in front of the bungalow, probably sweeped in from the sea. The island is also pretty exposed to the weather, so if it's raining or windy there's is not much to do. The tide is also affecting the experience a bit, in low tide it's hard to snorkel and kayaking, for example.

Plussat: So we had a problem with the pump and being woken up etc. And when I told the resort staff, the lovely manager moved us. She also gave us a Complimentary massage (wonderful!) and for our last night we were moved into a villa. Which was such a treat and going above and beyond. Thank you Sarah! It was exactly what I thought I'd booked back in NZ. Beautiful. We were so thrilled and know now to book a beachfront villa!! Ots with the additional cost. The other great thing was the location. On an island. But 2 minutes boat ride from shore and a 24 hour ferry. Taxi Van's waiting. You can get into town...go out to dinner elsewhere...come back. so easy. Theres another resort near the jetty if you fancy being somewhere else for a day that's nice with a pool. Food great. Beds comfy. Staff lovely.

Miinukset: I made a mistake, I googled the accommodation and it looked like they were all villa-like and so booked the NZ250 a night garden room. But the garden rooms are all a big long unit like a motel block. Small rooms. Right nextdoor to others with only glass louvres at the front so you could hear other people and the light came through. If the rooms had been $90 a night I'd have thought 'fine" but it was meant to be our luxury 4 days together and I was so disappointed. And the first morning we were woken at 6am by a baby through the wall. And at 8am the maintenance team arrived and started digging out a sewage pump in front of our door. The staff shifted us and were amasing (read below). Also FYI the snorkeling was not good and I'm a mad keen snorkeler and diver. Its lovely to get wet but the snorkeling is wonderful in other locations in Vanuatu. Id imagined snorkeling off my room....but no. I could swim and it was clean but I wouldn't term it a place to go snorkeling. And the dugongs weren't in residence. Apparently not there for 2 months I was told on arrival. Which is nothing to do with the Resort...but I was so looking forward to seeing them and that was why I'd chosen Erakor. So if you're going for them - check first or realise they aren't great all the time.

Plussat: Staff were exceptional especially Kevin and Blanca and Sarah. Lots to do and grounds are beautifully maintained. We stayed for a week and loved it would absolutely go again, our favourite place to stay on Vanuatu now (we have tried 5 different places) Activities and ease of access to them was excellent, fun evening activities too. Quality of food and choices excellent

Miinukset: Food a little on the pricey side and drinks definitely expensive but quality very very good

Plussat: Beautiful island, laid back, some lovely staff. And now with wifi in the chalets. Great food. Really enjoyed snorkelling.

Miinukset: Having to leave after 3 days :-)

Plussat: the villas on the water - amazing! worth the extra money. breakfast is great!

Miinukset: we booked there because of many good reviews regarding the food (lunch and dinner). we were a bit disappointed - the food is ok, not more than that.

Plussat: food and staff were excellant

Plussat: The location of the property with its outlook was great. A little bit of a walk from Port Villa but getting there is easy by bus. Rooms are very spacious we had a one bedroom apartment with pool. Very clean, great breakfast everyday. Best of all the Staff were all very helpful and attentive, especially Fabiola with booking trips. Highly recommend

Miinukset: Nothing.

Plussat: The view from apartments was amazing, and we got a lovely breeze being up so high (ideal for a humid place and kept the mosquitoes away). Spacious apartment, awesome to have a private pool and pretty easy to get into town walking or by taxi (bus). Manager was very welcoming on arrival!

Miinukset: Room wasn’t as clean as we would have liked - the bathroom wasn’t cleaned properly (found hair and stains in the toilet upon arrival) and there were ants in the kitchen. However we had a really nice stay, it was a great getaway for the two of us.

Plussat: The furnishings were beautiful and made the Terrace feel so comfortable! The view from the whole Terrace both inside and outside plus upstairs and downstairs! Privacy was done fairly well for each Terraces plunge pool. Perfect for couples. Very central location.

Miinukset: The noisy wooden stairs in each Terrace! I was so paranoid I was disturbing the neighbors each time I walked up or down the stairs because I knew I could hear them. The lack of assistance with our luggage to/from the Terrace. With the amount of stairs, it’s the last thing you want to be doing after just arriving or leaving in the muggy weather. Definitely would have been nice to have this arranged, without requesting it as the information book suggested.

Plussat: Staff great..facilities great

Plussat: The appartment i stay in was exceptional on so many levels. Firstly because of the immense size of the booking, i think it was around 152 square metres. Now most hotels range between 16-28 square meters. This was equipped with a really modern kitchen area, huge lounge room & dinning space that opens up onto the infinity style pool on the (bottom level)veranda , yes upstairs has one also.. two toilets one downstairs & the other upstairs in the master bedroom suite along with a large shower & lovely bathtub! The bathroom also has plenty of room for storing toiletries for 2-3 people. The suite also has a very very big walk in wardrobe enough room for your whole suitcase. Even a iron board is stores in the cupboard . the upstairs bed looks out over the neighboring Lagoons from up on the hill side.

Miinukset: The hot water took extremely long to come through the shower, although that’s expected in a country like Vanuatu , the kingbed that says in the description is actually just two king singles next to each other so if you are sleeping in the middle you will fall down between the two mattresses...

Plussat: Staff as always excellent, clean and comfortable for a long stay. Excellent location, out of town away from the hustle and bustle but close enough to pop into every day.

Plussat: Amazing place to stay. Great staff, great location, food okay.

Miinukset: Internet is horrible. (Only thing wrong with this place.) If you need high speed bring it yourself. Lol

Plussat: Like the beach view good rooms with big balconies and ocean view.

Miinukset: Shd have hot water jaccuzi swimming pool as it was winter and rained all the day water was so chilled to enter pool . So resort shd add a hot water pool

Plussat: Staff were very helpful and friendly. The starter pack in the kitchen was so helpful to start cooking with.

Miinukset: Extra seat for the table for 3 people to sit down.

Plussat: It’s was located in a quiet area Close to the town square with frequent buses All staff were friendly and the hotel was clean and tidy

Plussat: Excellent staff, very nice room and amazing view, Short trip into town. Nice and quiet.

Plussat: The facilities where fanatsic and the staff more then accommodating.

Miinukset: Only issue was that our food got mixed up at the resturant. Nothing serious.

Plussat: Excellent value for money and everything was above our expectations hired a car but could have managed easily without for what we wanted to do. Drink prices great and facilities more than adequate would definitely go again.

Miinukset: Hot water in showers was very hit and miss

Plussat: Staff were very attentive. Property was clean

Plussat: Staff were very friendly and helpful. Location was nice and quiet.

Plussat: The staff are amazing, very friendly, helpful - the best staff i've ever encountered. Location and facilities are great. Good quality food and daily cocktail specials

Miinukset: I couldn't stay longer

Plussat: Amazing location, facilitates amazing, great swimming , amazing small resort

Miinukset: Having to come home.

Plussat: The location was wonderful! The ease of being able to have kids rest in the room while we enjoyed a drink over looking the beach was beautiful.

Miinukset: The staff were no where to be found! We rang to organise our early check out and no one answered the phone. The bar was never staffed and when you rang the bell it would take a long time for someone to come.

Plussat: Great place to Stay,Beach bar within a few minutes walk and Hideaway Island very close for snorkelling,Great swimming just in front of accomodation

Miinukset: Thought it was free Wifi but run out in about a week,Had to purchase 3000v more that also rang out before we left,Didn't think we were using that much?

Plussat: We loved the activities available, we made use of the pool and kayaks in particular. Close to Beach Bar and Hideaway Island and an easy bus trip to Mele Falls or into town.

Miinukset: The bar closed too early

Plussat: The food was fabulous, the staff very friendly always willing to assist. The views of Mele Bay were awesome . the free water sports were a bonus, and the cocktails on the beach were tasty.

Miinukset: absolutely nothing

Plussat: The location was great (an easy 6km walk to town, or a cheap ride in a 'bus'), fantastic surroundings, no WiFi or TV in room so we spent time talking, playing cards and reading instead of having our device's strapped to our faces. Very easy to spend a whole day chilling at the resort, sunning and snorkeling. Buffet breakfast was great and generous (cereal, toast, pastries, fruits, cheese, meat, eggs, bacon). Restaurant had phenomenal Italian food (thanks to the Italian head chef!). Very friendly staff, always felt safe. Really enjoyed everything.

Miinukset: If I had to identify one issue, it would be that the sink needed some draino, but that was the only minor issue, and only noticeable when spitting out toothpaste.

Plussat: A extraordinary location matched by first rate staff and service .I simply cannot wait to go back.

Miinukset: I was simply impressed.

Plussat: Relaxed yet well run

Plussat: I loved the staff, they were incredibly friendly. Everything was clean and well looked after. The location was good, only a 10 minute drive to Port Vila. We ate at the hotel every night and the food was AMAZING! We didn’t want to eat anywhere else, we got involved in the Melanesian Feast night and also had the Paella on Paella night which was so delicious... and French night... omg... the best Chicken Fracasse ever served anywhere. The pool was beautiful an well maintained. The beach was a little disappointing because we could only swim at high tide because the reef is so shallow and high tide was very early in the morning or late in the afternoon. The bar was great and the staff very accommodating, especially at happy hour which was the busiest time. There was music or entertainment every night. The check in and checkout procedure was effortless. The concierge was very knowledgeable and extremely helpful.

Miinukset: The bathrooms could be a little more up market for my liking, however I appreciate they are in keeping with the Melanesian theme of the resort. The shower was luke warm and very little pressure, not the end of the work and this would not prevent me from staying there again because the whole place was fantastic.

Plussat: The serenity and location. If you want to do nothing but nurture yourself this is the resort. Fab pool,private beach and lovely hammocks around the resort. The staff were very generous and caring.

Miinukset: Everything was lovely. Perfect alternative to larger resorts.

Plussat: The set up of the hotel is great! perfect way to unplug from busy life. Most of the staff is really nice and always happy to help.

Miinukset: some nigh entertainment got canceled due to low numbers. This was disappointing as we planned our nights accordingly.

Plussat: The villa was well appointed and had hotel quality white bed linen and towels were excellent quality and fluffy. The kitchen was well equipped with everything you need to cook, toaster, kettle, frying pans and pots. The location is oceanfront and you can hear the waves crashing. The thing that sets this property apart has to be the people, Gerry is professional and available and her team of gardeners, housekeepers and drivers take the time to make your stay really special. You will have the chance to meet local people at this resort and that is what makes this Island so special. It is walking distance to Zipline and Mele Cascades. Close to Mele beach Bar and Hideaway island which both worth a visit!

Plussat: Island Magic was the perfect location for relaxing and rest. The location has it's pros and cons. It is 20 minutes from town and the last 5 minutes is along a 2km dirt road which was very bumpy until it was graded in the last 2 days. But, it is away from all the hustle and bustle and right by the water (not the lagoon) and if the wind is down the snorkelling out the front of the jetty is pretty good (warning the wind is down early in the morning, so be prepared to get up around 6am). Gerry is a great manager who is great with the guests and only too happy to help with anything. The restaurant is better than the average resort hotel with many many tasty dishes and one Sunday we had the Indonesian Feast which was amazing. If you don't hire a car be prepared to pay a driver 400 vatu each person, but Nono is the most beautiful person, a great driver and is worth every cent and more. He is ever reliable too which is important. He got up at 4am to drive us to the airport. Also being self contained you save on eating out, which is not as cheap as you would expect, basically being around Aussie prices.

Miinukset: 20 minute ride to town was less than ideal but it also had it's advantages. You just have to factor that into the cost. We had two kids who we ended up staying at home (which was fine by them) to cut down the costs. Also the wifi was average at best but that is not uncommon in Vanuatu. My wife was happy as it kept me and the kids off the net.

Plussat: Coral reef was pretty good. You can hear the waves right from your Boongala. Fully equipped kitchen

Miinukset: All kitchen cabinets is old and smiley. Needs renovation. When we checked in the shower heads in both bathrooms was leaking everywhere, but been chenged then we completed.

Plussat: Nice breakfast, lovely, friendly and helpful staff. Pretty, peaceful location, but furthur from town than I expected, so transport could be costly.

Plussat: Access to snorkeling

Miinukset: Management could be more polite to the staff

Plussat: Quiet location on a marine reserve section of the harbour. Well kept gardens and staff very friendly

Plussat: AMAZING, fantastic snorkelling like previous reviews! However what made our stay was the team... THANK YOU Gerry, Joe, Lonnie, Fare, Helen, Monica, Giovanni :) fantastic place to stay, highly recommend & can't wait to book our next trip.

Miinukset: Nothing, was all fantastic.

Plussat: Breakfast was great. Location was exceptional.

Miinukset: Make sure the fans work properly and plenty of toilet paper. Everything else was great.

Plussat: Nice villas and pool area.

Miinukset: Location is a bit far from town, free internet in restaurant was not working during our stay.

Plussat: We stayed here for 2 nights and we were really pleased with the service we got. The staff was very helpful arranging a rental car, booking a seafood restaurant, and offering a late check out (free of charge). Pool / Room service is free of charge as well. Great value for money!

Miinukset: I would have liked the 'light' breakfast that was included in the room rate a bit bigger (bowl of muesli, or fruit salad with small yogurt, or 2 mini croissants + juice + plunger coffee/tea), but it is definitely still better than nothing :) Wifi was only free in the restaurant (but didn't work for half of the time), which isn't necessarily a bad thing if you are there to relax and disconnect.

Plussat: Amazing place to stay in Port Vila! Definitely will come back again!

Plussat: Friendly staff, excellent room facilities, pool, restaurant and laundry service.

Miinukset: A bit of music noise on some evenings from nearby locations.

Plussat: Very friendly helpful start, beautiful surroundings, close to town and great food.

Plussat: Excellent staff,very pleasant setting ,quality restaurant and ready access to transport.

Miinukset: The should be wholemeal toast with breakfast.

Plussat: The sun beds The restaurant The appearance of the property was beautiful

Miinukset: The lack of wardrobe space

Plussat: Awesome place on a beautiful little island. Staff is super welcoming and at night all you hear are the waves on the beach nearby. The boat transfer is quick and goes all the time from the island to the mainland, no matter what time of day/night, and it's free. Try their free snorkelling excursion too.

Miinukset: Transfer: Don't bother with their transfer. Mine never turned up. The excuse was that the driver probably had something else to do. Regular local minibuses on the main road cost only about Vt 300, so it will save you a bunch too. School groups: Be aware that Hideaway Island takes school groups. While I was there a school group started playing volleyball at 6am right in front of my room.

Plussat: Great location, with great snorkelling, free activities if you stay there with them. Staff were friendly.

Plussat: berkkie was continental and basic - great coffee

Miinukset: the hard bed

Plussat: I've seen this resort passing by and it looks very nice.

Miinukset: Had to cancel my reservation a week before my reservation but couldn't get my money back. To be fair, this is clearly stated in their policy. I just wish they were a bit more forgiving.

Plussat: Staff are fantastic. They were able to accommodate my request fo a certain room number at short notice, which was very much appreciated. I'd come and stay again if it weren't for the school groups they take, which makes the place noisy.

Miinukset: Don't book their transfers, as they won't turn up anyway. Get a local minibus instead, or grab a taxi which will cost just as much or less if you barter. School groups can spoil the otherwise quiet atmosphere.

Plussat: The snorkeling right out front was calm and good, feel worlds away on the island but your not! So very affordable and they gave many of us our own cabin!

Miinukset: Explanation of what to do when dropped At the jetty not just left ! Was easy once I knew.

Plussat: Glass bottom boat was wonderful and included with the accomodation

Plussat: The island has a lot to keep you occupied, with amazing snorkeling just off the beach. The room had a great wee fridge which kept everything super cold, a small sink and linen was 100% cotton which was ideal in the heat. All the gardens were well maintained with leaves cleared daily. The staff were very friendly and helpful, even the maintenance staff who were just coming to the island to do work for the day were helpful when we first arrived. Having use of the paddle board, kayak and snorkeling gear with the accommodation was a bonus too. Only 15mins to Port Vila and 24hr boat transfer to the island. Very chilled atmosphere on the island once the day trippers left and just the hotel guests remain.

Miinukset: The shared bathroom facilities were a wee bit drab, were always wet/damp and had water come out the doorway The room was under ventilated and rather stuffy, we could see wires were there had previously been a ceiling fan but this had been replaced by a standing fan which wasn't as powerful. The mosquito net on the window had also come off in one corner and not been repaired. The paddle boards were very run down, missing fins and a lot of grip. The snorkels and fins were also a tad run down.

Plussat: Liked the snorkelling, the wildlife.

Miinukset: Cost of food. Cost of any trips to other locations. Not the fault of the resort, just that every beach, waterfall etc has a charge to visit, and some seem a bit steep, when you are family of 4.