Hotel Julian

Rauhallinen sijainti ja miellyttävä henkilökunta..

The staffs were very helpful. The facility was clean. We loved that they had working AC and kept our room nice and cool.

The staff at the restaurant in the hotel was not too friendly to say the least. We had our dinner on the first day we arrived. It was rainy, so we decided to eat at the hotel restaurant. We didn't know that the restaurant only accept tips in Czech crowns. The restaurant bill could be charged to the room and pay by a credit card, but not the tips to the waiter apparently. After he said, "Czech crowns only" to us, we were confused and asked if he can charge to our room. He seemed very unhappy, but handed us the receipt to sign. We were very confused at this point - could we charge to the room or not? We tried to ask him more questions to see if we can find a way to resolve this. He was busy serving others and sort of ignoring us while we stood there. When he came back, he just shooed us away saying "bye bye". My husband and I were very confused. It wasn't a best way to end the night. We went to the hotel front desk area where the restaurant menu could be found. On the menu we read that said that the "couvert fee is included", so that even confused us. If the cover fee which we believe is a tip, is included, why is he demanding tip in cash from us? Later, when we brought that up to the hotel staff, we were told that the menu is outdated and the restaurant is now under new management. The staff apologized for that which was nice. Now we understand why the waiter was unhappy, but still wish he had a better problem solving skills and manners than just ignoring us and shooing us out of the restaurant. The food there was good, but we found a better restaurant with very kind/friendly staffs near by, so I guess even if we might go back to the hotel for our vacation, we will not go back to the restaurant because of this unpleasant experience.