Grace Bay Club

The three restaurants were all good, in terms of view, options, and decor. Loved the music, too! We stayed in E Bldg and we absolutely loved our room, with a stellar balcony and view. The twice a day maid services were stellar! And I loved all the different class options for learning to sail, yoga class, etc. The ease of getting a cabana made my week! As did the hot showers (sometimes an issue in the Caribbean). The best surprise was how the property surprised me on my Birthday with fun and huge balloons, , a card, cake and drinks. That was a classy touch for a hotel who clearly knows how to cater to their guests.

The showers were contemporary looking, but after every shower the poorly fitting doors allowed buckets of water onto the floor and soaked through even extra towels. This would be easily fixed with better /closer fitting glass doors. I didn’t love a lack of ability to do laundry in the room. The most troubling thing was we got extremely unlucky with rude and noisy neighbors overhead. Four Of our seven nights were impacted. We go on vacation to sleep! Management did address via phone calls, but our “neighbors’ just retaliated by being even louder. Dragging furniture. Slamming it overhead. Etc.. after two days I feel we really should’ve been granted an ability to switch rooms. It was not an option, and the hotel did not appear to be at capacity. These things will impact our decision to return to this property or not. Breakfast also seemed spartan, I did not eat the “free meal” in the mornings, but I am sure some would appreciate the continental spread.

It was great that every room faced the ocean, three pools (one of them was just for adults), and beachfront access. Really enjoyed the staff hospitality (especially the personal concierge), complimentary breakfast, beach and pool access with beverage service. There was an initial problem with my room but my concierge and hotel management resolved the issue. The solution worked out really well. The hotel is a really good brand in Turks and Caicos, it's not the most expensive or the cheapest in Grace Bay, but ideal for comfort, quality and price.

One morning it rained while we were at breakfast but there were no extra umbrellas for guests to use. It would have been amazing if they would have anticipated that a few of us would have forgetten our umbrellas.