Hotel Le Royal Park

The property is great! Great lobby, good rooms with all-around good facilities. The rooms were neat and clean and well-appointed. Ample car parking. Location was good - right on a main road with easy access to various tourist spots.

The Staff! Right from the reception to the housekeeping and the staff at the restaurant. They simply had no clue as to what they were doing!! They heard us but did not listen. Though the room had a coffee maker there, there was no coffee powder. We called the housekeeping and they promised to send someone. Nobody turned up. I complained to the reception a good 4 hours later after check-in at the hotel. Still, the coffee powder was not provided!. I was lucky the third time though. Someone brought it. The room window did not close properly. It kept opening due to wind and rainwater came into the room. I reported this to the housekeeping, but no one took any action. Like I said - They hear what we say but do not listen.

good

cleannes need to improve