Sofitel Rabat Jardin des Roses

The staff is amazingly friendly - the Hotel is in a perfect location with a lovely garden The restaurants are excellent.

There is no communication between the different entities in Hotel. So things go wrong (like with us - we had to change rooms twice in a three night visit AND EVEN then we did not get what we asked for but we just gave up, It was either that or letting it ruin our vacation. We got a room with no shower - then we got one with a shower but with a flooded toiletfloor which could have killed as I slipped when entering during the night. Then room nr. 3 AGAIN had no shower and a Light that had the 200V on the metal so when you touched it you felt the current. The Hotel is a bit tired It used to be HILTON. It needs a makeover. As I said, we gave up but will not return as the staff just sail how sorry they were but never ever considered maybe making it up by offering a better room. We stayed it the same poor ailse of room 701-730. Dismal experience.