Raleigh hotellit Northeast Raleigh

Plussat: The gentleman that checked us in on Saturday afternoon was very friendly and helpful. EXACTLY what you want in your front desk staff. The woman the checked us out was snotty and short. I am glad she was not our first impression.

Miinukset: When I booked my search criteria was FREE breakfast - they did NOT offer a FREE breakfast. It was $9.95 per person. I would NOT have stayed here for that reason alone.

Plussat: hard to find, but great when located.

Plussat: The breakfast was good.

Miinukset: Wish the hot breakfast price was included in the room rate.

Plussat: location

Miinukset: construction

Miinukset: Breakfast wait was 40 minutes.

Plussat: They did not have my handicap but upgraded me to a larger room

Plussat: Location, close to everything. It was tuckedcaway from the busy street

Miinukset: The person qt the front desk on the day checked out had a bit of an attitude

Plussat: The hotel was clean, the breakfast was really good also. The location of the hotel was great because it's close to all the stores and restaurants.

Miinukset: My biggest thing I did not like was the young staff working there. They have no clue about anything. When you ask them a question they each give you different answers. Very frustrating. Eventually I asked to speak to a manager about my problems .

Plussat: Staff was friendly and room was comfortable

Miinukset: Hard to get to

Plussat: The staff and room was excellent.

Miinukset: There was construction and it was hard to see where to go since it was n if nighttime.

Plussat: The staff was very hospitable and friendly; adding an additional night was a very simple and easy process and the location of the hotel was excellent with a lot around it.

Miinukset: There was nothing I did not like about the hotel.

Plussat: The waiter that I had for breakfast was awesome! And it was peaceful in my room.

Miinukset: The television is small, I think that your hotel is too nice to have such a small television in the rooms

Plussat: ROOM LAYOUT, SPACIOUS

Plussat: It was very nice i enjoyed my time. First time staying there and had a blast

Miinukset: No

Plussat: This hotel was way more than I expected !!!! Lovely hotel and hotel experience

Plussat: The bed was very comfortable

Miinukset: Normally free continental breakfast at most hotels was charge $8 @ this hotel. - definitely not worth it I left my room @10:00 am and came back @7pm. My room was not cleaned,bed not made and I had no clean towels and the garbarge remained in the room. I needed to take a shower ,because I was leaving @3am the next morning and had no clean towels. When I called downstairs and explained ,I was advised, that I would have to wait because there were others with other issues as well. I was told if I needed towels,I could just come down to the front desk and pick some up. I reminded the gentlemen on the phone that I was in a handicap room for a reason. 20 minutes later.,Someone came and emptied the garbage, and gave me towels.I was ad ised to leave the dirty towels outside the door. Well guess what remain out side the door @3am when I left??? The dirty towels!! The morning receptionist was great. The gentleman in the evening was extreamly condensing. Also the area is suspect and building shod be more lit up

Plussat: Staff

Miinukset: It was older than expected

Plussat: It was great I wish the rain was gone and the weather was better so I could explore the beautiful outdoors but the people and local resturants was amazing. Thank you so much

Miinukset: It was nothing i disliked about the hotel I just wished that the outside was much clear and no rain but like i said it was not anything the hotel or agent could do about it.

Plussat: spacious room

Miinukset: There was nothing i didn’t like about the hotel i can say i really enjoyed my stay

Plussat: It was clean!

Miinukset: The location is great, staff is friendly and kind, room was clean. The only reason I didn't give them all 10s is because they don't serve continental breakfast. But other than that I enjoy staying at this hotel.

Plussat: The room was big and the bed was cosy. The staff was very nice and polite. We felt welcomed. Free parking place and a good wi-fi added on the positive side as well.

Miinukset: Location - don't go out in the dark. Rooms should be refreshed. Breakfast should have more variety.

Plussat: The spacious rooms. Sitting area and bed is completely separated.

Plussat: The Location was central to food and activities.

Miinukset: The carpet and fixtures were old and dated. The carpet did not look clean. It was old stains on the bedding as well as mattress. The doors were and closet has peeling.

Plussat: Cleaness

Plussat: I was greeted by a young lady named Brooklyn. She was awesome and absolutely wonderful! She was clear about hotel information. She was welcoming as soon as I walked through the door. She was very kind and that made me feel good knowing I had children in her presence. Brooklyn has truly won me over as a future repeat customer. She did a great job representing Best Western. I loved the room size, bed comfort, and private bathroom!

Miinukset: I wasn't expecting to not have a microwave or mini fridge in my room. I had a toddler with me. Her milk needed to be stored. I got creative and let the milk sit in my car overnight in the cold weather. The other children had packed microwave meals. They were disappointed. But Brooklyn directed us to the microwave down stairs.

Plussat: I liked the location

Miinukset: We put the sign on the door for our room to get cleaned and when we came back our covers and pillows were thrown on the floor. Our back sliding door was opened and the main door was opened. My kids Christmas presents were in the closet and luckily did not get stolen. But very uncomfortable for that fact anyone could have stolen our belongings!

Plussat: Everything

Miinukset: Nothing needed to stay longer

Plussat: Derrick and Khalil at the front desk were so AMAZING!!!

Miinukset: Amy Bronson, house keepers and the lack of variety of the food at breakfast was horrible! Amy Bronson and the people working the breakfast just down right rude and unacceptable. We are so disappointed.

Plussat: This was a jewel located right outside down town. Been hear all my life never thought about staying here. Price for two nights excellent very close to both our jobs. Breakfast is good honestly and staff is excellent. Better yet our room was extremely clean and no pest thank goodness.

Miinukset: Bed way to firm for us woke up sore

Plussat: Room was large

Miinukset: Terrible odor

Miinukset: Asked for non smoking- ended up in the detached building in the back- the entire building smelled of smoke. It got worse in the room, especially in the bedroom. Hotel was booked & so was the rest of Raleigh hotels otherwise we would have stayed elsewhere.

Plussat: Only thing good about the hotel was the front desk staff. Very courteous and friendly. Ooo

Miinukset: The hallway smelled of urine and cigarettes. The room smelled bad. And it had roaches. I killed 4 of them.

Plussat: Location

Miinukset: There are no microwaves or mini fridges in any of the rooms

Plussat: Hotel staff this time was very hospitable.

Plussat: The room was decent and spacious.

Miinukset: Check-in was a nightmare (we waited in line for 30 minutes), the hallway smelled like marijuana, and it was so crowded during breakfast that we wound up just leaving. Not the greatest experience.

Plussat: I liked the cleanliness of the hotel and the location was excellent!

Miinukset: One of the staff members were not friendly

Plussat: It was buy everything that was walking distant

Miinukset: Some of the staff at the front desk was not friendly at all and i dont like the fact that you have to leave a deposit and you can only get your deposit back between the hours of 8-3 like if you came from out of town and you leaving early in the am

Plussat: Location was excellent! Hotel was clean and neat!

Miinukset: One of the staff members was not friendly.

Plussat: The room was big, comfortable beds, quiet and slept well. Breakfast was good, but a lot of carbs and sweets, need more breakfast food don't have alot of carbs especially customer have diabetes

Miinukset: na

Plussat: Breakfast, clean room, great staff, good price.

Miinukset: Basic breakfast. Juices did not taste right. Carpeted floors need some remodeling.

Plussat: Me and my mom liked the cleanliness of the facility. Being that we were there researching the housing market in the area we just needed a place to sleep.

Miinukset: Some things that could have been better were the beds. I felt the springs in the mattress due to the extreme softness. The room could have used a separate sink but all in all the room served its purpose. The WiFi also could have been a bit stronger. We had to continue to toggle between LTE and turning our devices off. It also could have been our service provider (Sprint) which we heard is not the best in that area if North Carolina.

Plussat: The price.

Miinukset: The WiFi did not work. When I called the front desk, nobody answered. I won't be staying here again.

Plussat: Great location

Miinukset: Very noisy housekeeping staff in morning outside room when trying to sleep. They were very loud for several hours

Plussat: Cleanliness.. All employees were friendly.

Plussat: The staff was really great.

Miinukset: The hallways smelled like smoke and the room had a funny smell as well. My tub wasnt very clean either. And the toilet kept running.

Plussat: The shower is awesome!

Miinukset: Nope

Plussat: It is centrally located

Miinukset: The manager was so repugnant when I complained about the air-conditioner not working to full capacity. He threatened to refund my money and place me on "DO NOT RETURN" list just because I requested to be moved to a room with good air unit

Plussat: No breakfast offered, Probably a good thing.

Miinukset: lack of cleanest and ROACHES,

Plussat: The location of the hotel is convenient to the Wake Forest area.

Miinukset: The entire hotel smelled of cigarettes (I was not on a smoking floor), many of the furniture and cabinets in the room were broken / missing, the shower head was held together by zip ties, and they couldn't provide shampoo. Will never stay there again.

Plussat: Beautiful so clean. Friendly staff and nice big bathrooms

Miinukset: Non smoking rooms

Plussat: Convince

Miinukset: Fridge didn’t work, blinds torn, smelled

Plussat: Well the stay was horrible staff room cleanliness was horrible

Miinukset: The staff and cleanliness

Plussat: Everything

Miinukset: Love you

Plussat: Bed was to firm for me.

Miinukset: Bed need to be soft

Plussat: Everything

Plussat: Staff was accommodating.

Plussat: The room was big and roomy.

Miinukset: It was very run down. The kitchen utensils were in bad shape. The breakfast was disappointing as well.

Plussat: Toilet did not flush Refrigerator rusted and cosmetically unappealing Shower poor pressure and bad shower head

Miinukset: I don’t understand why they would not renovate this property with a few things that could make it much more appealing. By far one of the worst hotels I’ve been in a long time

Plussat: Shower head leaked, valve would. Not cut off Molding around door loose. Food left in refer. Hall smelled and was dirty carpet

Miinukset: Other guest seem to be vagrants

Plussat: Did not eat

Miinukset: The facility was not clean at all but the staff John was excellent

Plussat: Location people

Miinukset: No

Plussat: The staff was very kind and helpful. Some of the nicest hotel staff I’ve ever met.

Plussat: Everything

Miinukset: Nothing

Plussat: How close to downtown it was.

Miinukset: There was no breakfast as advertised all there was coffee. The room was dirty looking and run down. Walls are super thin and neighbors kept us up all night due to hearing everything. Bed was rock hard so got little sleep. Room has little ventilation so it was hard to circulate air. The room also smelt like cigarettes when we arrived. We tried to get someone at the front desk but no one was around to talk to this is unacceptable an I highly recommend you looking else where to stay.

Plussat: The price and size rooms.

Miinukset: Everything was great!!

Plussat: The staff was great and very helpful

Miinukset: We had roaches in our first room then the second room that we went to there was two in the bathroom and one crawling on the corner.

Plussat: Friendly staff

Miinukset: Rooms were dirty and looked nothing like the pictures online, bedding had holes and cigar (big) burns, walls were chipped bad and had bad stains and big marker markings but worst of all were the roaches. I saw about 7 in the 2mins I stayed in the room and went down to try and get a refund. The first guy claimed he didn't know how to do a refunded (guessing he was new) so I came back the next morning. Lady the next morning said I had to speak to a manager but I had to be home which is about 2 hrs away by that afternoon so she suggested I call in the next morning (Monday). Called this morning and because neither of those two receptionist bothered to put a memo in for my room and that I had came in twice for a refund I now have to drive back, another 2hrs, to show my receipt to see IF I can get a refund. Being a college student I don't mind cheap rooms. I even had brought my own blanket just in case but I have to travel once in a while for my job (Tmobile) for meetings and whatnot. I just wanted somwhere to stay for one night before I headed home but I didn't even stay and it shouldn't be so difficult for me to get a refund.

Plussat: Worst place ever. Someone must sue them for their fraud advertisements. Very dirty rooms. We interrupted our vacation and canceled the remaining of the stay and moved to another hotel

Miinukset: Carpet very dirty. Bathroom broken. Bed sheets were not clean, all of us were having funky smile after sleeping.