Tulum hotellia

Plussat: From the friendly and extremely helpful staff, to the luxurious rooms, to the 10 second walk to the beach, to the great weather to the delicious local food and fantastic cocktails. It was one of the best trips in my life. I'll be back.

Miinukset: I almost didn't go because of all the info on the seaweed. However, there are so many other things to do from the ruins to the number of cenotes, it wasn't an issue at all. The public beach is cleaned daily and will feed your need to get in the water. its great place to rent a cabana and enjoy the sun and surf.

Plussat: Encantada is the best option in tulum. Location is perfect , staff is so kind.

Miinukset: Nothing

Plussat: Food was excellent as was the service in all aspects. We had the villa with no view of the beach but it was very close. The desk staff went above and beyond when we were unable to get a taxi.

Miinukset: Nothing to note.

Plussat: Simply beautiful!! An oasis tucked away from the craziness of Tulum Staff were wonderful

Miinukset: There is no pool, however we understood that when we booked The seaweed issue made swimming unpleasant

Plussat: The staff is so helpful always willing to make you comfortable.

Miinukset: There was nothing I didn’t like

Plussat: Quiet Place. Not many people. We had the beach for our selves. Enjoy the every moment. Food was great, service excellent. Staff were helpful with recommendations.

Miinukset: Lost one of my surf trunks. I never received an explanation.

Plussat: Very cute yard, with intimate atmosphere which made everything more relaxing and private. Very clean and tidy. Big thanks to the cleaning team, which are taking care of the sand even though the sea is bringing sea weed every day (you can see the huge difference between Encantada beach and the next one). The fruits and cold lemonade every day near reception were really nice to have. The hotel staff was friendly, we served breakfast on the beach every morning thanks to them, which is awesome. The jungle vibe is soo nice!

Miinukset: The continental breakfast contained same thing every morning and it could have been more diverse. Pricey, just like everywhere in Tulum (and not sure why - probably just because of the hype - which is un-founded). Our room was right near the air conditioning machine (placed outside) and it was a bit noisy (enough to cover the sound of the waves

Plussat: Everything. It’s beautiful. Absolutely loved it.

Plussat: We spent our honeymoon at Encantada and were enchanted. Truly. We were in a building behind the one that was directly on the beach and still saw the ocean, felt the breezes. The staff was amazing!!!

Plussat: Amazing place! Intimate, personal, and pure paradise! Loved every second of being here. The staff is incredibly accomodating and helpful. The room is perfect in size and comfort. And the premises are beautiful and clean. Food and drinks are delicious, couldnt ask for anything more.

Miinukset: Not applicable, liked it all!

Plussat: I really enjoyed my room who had a rooftop jacuzzi with breathtaking views on Tulum Beach. The hotel location is great and the room / hotel give you a lot of privacy. I also liked the fact you have an assigned beach mattress. It was a great experience! I really recommend this hotel.

Miinukset: The internet connection was very poor and closet space I find very limited.

Plussat: Me and my husband stayed nights days for our honey moon, this hotel exceeded all our expectations. I am the first to do a good search before staying at a hotel and this had to be special since it was our honey moon <3. Lets start by the fact that they actually take the time to write an email a couple of days before to confirm everything (not a computer, but actually the staff takes the time to do this) so even before arriving I was already impressed. As soon as we got to the hotel, everything and I mean everything looked so clean, calm and pretty. Everyone welcomed us with warm smiles and greetings. The front desk personal ( and I am so sorry I do not remember her name, was amazingggggg) She help us with everything all through our stay, we booked a couples massage (better than good, having the massage while hearing the waves was beautiful and relaxing and the cheese platter and chocolate strawberries after was just the cherry on top). We also booked a private tour to COBA and some Cenotes (she recommended this to us, and I was beyond impressed) The tour guide's name is EDWIN if you are ever in the area and what a private tour please find him; we recommend him 150%. The tour was fun and educational, BONUS the guy takes AMAZING PICTURES. We got free breakfast, guys you can eat and drink anything from the menu... AMAZINGG !! We ordered and went to eat to Ziggys and all bars in the hotel, all amazing.. drinks and food were spectacular. Our favorite servers were Rosalba and Luis, these guys served us like Gods... AMAZING SERVICE to say the least. We also meet LUIS up front; greeted us every day, got us taxis, helped us with our bags, towels, I mean everything... The room was beautiful, it was decorated with flowers it was such a beautiful gesture when we got there. For all our stay the room/bathroom remained clean, the AC worked wonders; we slept with the slide doors half open to hear the waves at night and the room remained cold all night long.

Plussat: The location is great. The best thing about this hotel is the staff who answers all your needs. From the bartenders, the concierge everybody was extremely nice, helpful and courteous.

Miinukset: The beach was not really swimmable for the lenght of our stay due to seaweeds. However, this is obviously not the hotel's fault.

Plussat: Super friendly staff, great welcome, very attentive. Rooms are so perfect they have really thought of everything - large water bottles that are refilled everyday, robes, flip flops, beach towels already ready and a beach bag for you to use during your stay! It was all so perfect! Breakfast was great and they have 2 restaurant options, bar drinks are delicious as well!

Miinukset: Nothing! Loved every minute!

Plussat: The staff is very nice, the room was great the breakfast was above average

Miinukset: No TV no telephone service. Wi Fi worked off and on throughout the stay. The beach is loaded with that seaweed or whatever it is, not just on the sand but all in the first 10 yards or so of entering the water. Not their fault but I did book this place based on the picture of the beach online which never showed the seaweed.

Plussat: The Beach Tulum was amazing!!! The rooms are so beautiful! The location of the hotel was perfect and they allow you to rent their bikes for free which is perfect for riding down the street. Walking distance to all restaurants and bars. They use Whatsapp for their room service and you can choose from Ziggys or Frescos, both places had awesome food!!!! Great options for vegans and vegetarians! WiFi is slow but it does work. The pool is so beautiful and the place is quiet not like other loud hotels. It really is an amazing place to stay if your looking to stay in a tulum! Definitely would stay again!

Plussat: Staff and atmosphere were fantastic

Miinukset: Nothing!

Plussat: Having a room right on the beach was amazing! Loved the personal dip pool! The staff is amazing and every need is taken care of! We ❤️It!

Plussat: The food was excellent and the service was outstanding. The resort was beautiful and peaceful.

Miinukset: A mini fridge in the room would have been great

Plussat: Romantic hotel with great views, pool and restaurant.

Plussat: This hotel exceeded our expectations. It is a little piece of paradise in tulum. The staff were faultless. Would highly recommend to anyone looking for a relaxing time and want to spoil themselves

Plussat: EVERYTHING! the staff (especially Dominique and anny), the guys at the restaurant/bar/pool and actually everyone were so welcoming.

Miinukset: There is nor enough room in the closet (or a place to keep the luggage). The curtains doesn't close completely.

Plussat: The accommodations and also the staff was the best. Always make us feel special and very attentive. Very thankful with everyone. Simmon, Mario and the guys in the restaurant Fernando, Grace, Brisa. Thank you guys i learned a lot of you guys. Keep doing what you doing. Best hotel ever.

Plussat: This place is fabulous. Staff at front desk are wonderful. Breakfast is great. Swimming pool is just gorgeous . Rooms are immaculate. Every night the bedding is pulled back and a cup of hot tea in a flask with a couple of chocolates are delivered. I watched the cleaner from pool take over an hour to clean the room so the rooms are spotlessly clean. The view from our room was spectacular. Room has Airconditioning and a fan. Our friends stayed at a hotel next door and didn’t have a.pool so used ours everyday. They had problems with mosquitoes.

Miinukset: It was all perfect.

Plussat: The gorgeous view of the water and the amazing private jacuzzi we had on our room’s deck.

Plussat: The staff were friendly and attentive and the food was out of this world. Gutted we had to leave so early on ourdepartureday and missed breakfast(although they did prepare us something to go!)

Plussat: It was fantastic. Great hospitality. The food was excellent. Extremely noce views and a great location. My wife and I loved it. Its one of the best properties we have stayed at in the western hemisphere. Special shout out to dominique who was the concierge and was extremely warm and helpful as well as anny who was extremely warm and welcoming. Would rate the hotel and the staff extremely highly and i would strongly suggest this as a place to stay in tulum/ for a nice weekend trip. Fantastic from start to finish.

Plussat: The food was amazing. One of the best restaurants in Tulum. Breakfast, lunch, dinner, desert...perfect! The location was amazing (just outside of the main town area). Very private and romantic. This was exactly what we were looking for.

Plussat: Location. Architecture. Staff

Miinukset: Limited menu. Limited wine list.

Plussat: Everything

Plussat: Big bedroom, clean, close to restaurants and bars

Miinukset: Breakfast (good but no variety of choice)

Plussat: Th place was nice and the personal attention was really good

Plussat: Big room, confortable bed, good location, very nice staff, good breakfast

Miinukset: A/C just in front of the bed, even using it with the fan in low is very powerful and noisy

Plussat: The hotel was beautiful! Very intimate. Staff was lovely and very accommodating, have great advice on places to visit. Location is nearby to a main strip of shopping, food, partying and the beach is close by bike or cab! Definitely would come again!

Plussat: Facility looks like new Very clean Friendly staff Parking in front of hotel Bicycles for free Beach / Cenote towels

Miinukset: Breakfast was included - though very basic. Our room to the street side - too noisy (thanks to the friendly staff we were able to move to another room, more quiet)

Plussat: The property was in the perfect location. In downtown Tulum, between great cenotes you can ride the free bikes to, and the resort strip with fancy beachfront restaurants and entertainment.

Miinukset: N/A

Plussat: The staff are great, very friendly and eager to help.

Miinukset: The traffic noise was unbearable meaning we needed ear plugs to sleep. Breakfast was poor, even for a continental breakfast, no orange juice!

Plussat: The staff is very friendly. Although not advertised enough, the hotel organizes some tours and gives the guests the opportunity to customize their own trip. We booked a tour for Cobà, two cenotes and snorkeling on the coral reef. Our guide was one of Biwa’s staff: Margarito, who accompanied us during all the day. He was very kind and professional. We had the best time with him! The tours should be more advertised by the Hotel as they offer a great opportunity to discover places around Tulum in an instructive and funny way.

Plussat: Large comfortable room with good aircon. Comfortable beds, good shower. Close to centre of Tulum (short flat walk). Helpful staff - restaurant recommendations, places to go. Very nice pool. Bikes available to borrow.

Miinukset: Single glazed windows with vents means that road noise travels into the room. Only x2 cups and 2 coffee pods for four people (in two bed suite). Provided on request but doesn’t seem sensible not to have as standard.

Plussat: Close to town, nice pool, lovely rooms, Netflix

Miinukset: On busy road so a bit of traffic noise

Plussat: Stunning place. Really loved the 1950s look. Very quiet and relaxing. Holistika restaurant at the end of the road was great too for food and yoga classes

Miinukset: It's a little far to walk to town but taxis are cheap and plentiful

Plussat: We looooooooooooooved this place. It's really, really beautiful and I love how you're never completely inside apart from when you're in you're actual room. All of the staff we spoke to were really lovely and the reception staff speak excellent English and I thought it was a very nice touch that the morning receptionist knew my name and said good morning even though that was the first time I was meeting her. The bed was very comfortable and it was really quiet at night. The shower was also pretty good, a little more water pressure and it would be perfect.

Miinukset: Not everything on the breakfast menu is included in the free breakfast. There's a good chance this is marked on the menu but we were exhausted from a long trip so weren't at our most observant. It would be great if the waitress pointed this out before people order. However, the way this misunderstanding was dealt with was nothing but positive and polite. Also one other thing is check the photos because they are a good representation of the beautiful rooms but think it is a stretch to call them 'suites'.

Plussat: Loved the design of this hotel. Rooms were simple but comfortable, with big bathroom. The pool and bar area are super cute too. Perfect if spending a night or two in Tulum town.

Miinukset: The fact that the breakfast wasn’t included was a huge disappointment, as for the price you pay a night it should definitely be included. Plus the facilities they have for breakfast are not great, selection is very limited and prices are way too high. Really think that having breakfast included and improving its quality would bring higher ratings for the hotel.

Plussat: I really enjoyed the fact that you feel your in the middle of the jungle. The staff was very friendly. The Pool is very nice.

Miinukset: Breakfast could be a bit richer with more options.

Plussat: I absolutely love this place. the place is beautiful, the staff is friendly, it's incredibly clean, and great breakfast. Great bar too. Some people have mentioned that it's a little far out of town, but I think it's the perfect distance to remove yourself from the noise of the city and only a 10 min bike ride into town.

Plussat: This hotel is absolutely gorgeous! If you are staying in town, get it! Beautifully designed, sparkling clean, with comfy bed and hammocks - and the staff is so friendly and helpful (special thanks to Julie for all the tips!)

Miinukset: The only downside was breakfast that was not included and in any case was not very good (and set in a tiny room looking out on the road) but you can easily get it in town or by the beach.

Plussat: Very serene and calming. Everything was clean and the aesthetic was on point.

Miinukset: Small things, like no shelf in shower for shampoo and the room was a bit tight due to a large armoire.

Plussat: We didn't like Tulum, so the fact that the hotel is a little way out of town was a bonus! The rooms and grounds are beautifully designed, and very restful. The staff were friendly.

Miinukset: Breakfast is available, but otherwise you have to go elsewhere for food. More drinking water should be provided. It was expensive for what it is, but then that's true of Tulum as a whole!

Plussat: Beautiful facilities and concept (Caribbean style), especially the bar. Rooms are very comfortable (great bed) and we had a private terrace. Staff is friendly. They were very helpful in giving advices for cenotes and booking a table at a restaurant.

Miinukset: Poor isolation of rooms, which can be a problem with some guests. Some extra charges (e.g. espresso coffee) and drinks at the bar are a bit overpriced (USD15). Location is not the best but it looks like you can rent bike and motorcycles, however this makes the place very quiet and relaxing.

Plussat: Excellent rooms, location great

Plussat: Excellent food. Marvellous service. Menu excellent and pasta handmade. Bbq eve good. Fool always v good. Staff fantastic. Clemente v v entertaining. Rooms lovely.

Miinukset: At present problems with neighbour. Need to sort. As causing noise issues which spoil guests’ enjoyment of lovely hotel.

Plussat: Excellent staff. kind and service oriented

Miinukset: Everything was terrific. The only inconvenience was the sargasso. In front of the hotel was very good. But the rest of the beach was highly affected.

Plussat: A really lovely property with conscientious staff and a wonderful swimming pool. Jashita benefits from direct beach access (with service on the beach) and a lovely rooftop bar. They also provide guests with free sangria during the hours of 1pm-2pm - a really nice touch.

Miinukset: There is a second rooftop bar and pool which was sadly closed during our entire stay.

Plussat: The best hotel in the Riviera maya.

Plussat: The staff was great, the food was delicious, property was clean, room was awesome!

Miinukset: Entrance to the property was a long dirt road with many potholes. It gave a negative first impression of hotel, which is a shame because everything else about hotel is outstanding. Perhaps owners could lay down gravel to make entrance more appealing.

Plussat: Everything. Beach, staff, views, rooftop, food!

Miinukset: Cant really fault it.

Plussat: Very good rooms with exceptional sea and pool view. Good restaurant. Fantastic location for someone or family who looks for quite place

Miinukset: The beach is not the best for swimming. Nice white sand but with many rocks and debris

Miinukset: The only negative of this place is that the waiters are too attentive. They are not “waiting” (as the word waiter implies) but rather constantly asking if everything is ok, if you want something more and so on. It creates a lot of unnecessary interruption. Instead they should be standing visible on sight, waiting for the customers to waive or otherwise call on their attention.

Plussat: Yes, the Croissant where excellent. Just like in Paris. The breakfast mango was fantastic and so was all food on the menu. The food for lunch and dinner was excellent. The rooms were nice and the ambience of the resort is fantastic. Clemente took really good care of us during all 10 days and made us feel like “at home”

Miinukset: I missed a (very) small gift shop- just to buy some emergency stuff like sunscreen, tampax and the like. Does not to be a broad range, only a few items as the next shopping is kind of far away

Plussat: Amazing location. We ate at their restaurant a few times right on the beach. Very underrated restaurant, food was wonderful.

Miinukset: Nothing

Plussat: Location, service, staff

Miinukset: If they offer all inclusive package

Plussat: Nice staff, helpful

Miinukset: Advertised adults only however, kids were staying. Air conditioning was not working and after numerous complaints we were moved to another room were the we lost power overnight. Expensive for what it was especially in the low season.

Plussat: The staff at dune are amazing Maria comes by to say hello and see how your stay is each day at breakfast and to offer advice on things to do, sofi at reception is the happiest person and knows the area so well and had great reccomendations on places to eat that are clpse by and you can get to with the free bikes. The room is comfortable and clean with a beautiful view of the pool and ocean. Highlyrecommended and would 100% stay again

Miinukset: Nothing, couldnt recommend dune enough

Plussat: Great location just off the beach and in between all good restaurants and hotspots. They give you a bike for free which is a great way to explore around. A special mention to Sophie who helped making our stay unforgettable!

Miinukset: Nothing really, would love to go back as soon as possible

Plussat: Very clean bathroom and comfortable bed. The pool outside is a lot bigger than it seems in the photos. The staff was extremely polite and they gave us great advice on hidden places to visit and restaurants!

Miinukset: Nothing.

Plussat: The staff were very accommodating to each guest they recommended places near by, the value for money is great , very clean place has very cool vibes the beach was crystal clear very clean and overall we would stay again

Miinukset: The seaweed at this time of year ruins the beach but has nothing to do with the hotel or it’s service they do try hard to get rid of it

Plussat: Staff were some of the nicest we met during our entire trip to Tulum. They were incredibly warm and accommodating, service was excellent and they provided us with lots of great activity recommendations. Loved having a spot with a nice pool since it was seaweed season for the ocean. Rooms were comfortable and a good size. Bike rentals were also free, which was such a lovely perk - they are not free at all hotels in Tulum.

Plussat: Very friendly and helpful staff. The view is excellent if you have ocean front room, which I highly recommend! It's worth the money difference!

Plussat: Everything! Dune is wonderful. So lovely and picturesque. The staff is incredible - helpful and quick. Cannot say enough great things.

Miinukset: Nothing.

Plussat: Secluded with a great location on the beach- great restaurant. A/C in the rooms but still boutique and small feeling. All kinds of small details they have though of for you. Bikes for rent very close by. Love this place!

Plussat: Hotel is so nice

Miinukset: They do not tell you that some rooms like one called Ana and other Jose are located just a few meters from the main street and the noise is horrible, trucks, cars and motorcycles are passing all day and night, it is impossible to rest and get relax with that noise. They should warning you about it in their website. Definitely I won’t book in this hotel again.

Plussat: Breakfast menu was great - local cuisine options as well as typical breakfast options, complimentary basket of pastries and fruit was great Room was huge and modern and had access to semi-private pool (Room name: Atardecer) Hotel grounds are beautiful and always clean. Great facilities incl outdoor bathroom/showers and towels Location is great very close to many bars, shops and restaurants - better location than some of the fancier hotels further down the road Seaweed problem is everywhere although much less noticeable at Ana y Jose

Miinukset: Bicycles for hire looked old and unclean - dispute with hotel about bicycle wanted refund after short use due to its old appearance but hotel staff were adamant because contract was signed I had to keep bike and did not consider offering me refund nor alternative newer bicycle

Plussat: The staff at Ana y Jose was excellent, whether at the lobby, by the pool, or on the beach, everyone there made you sure that you had everything you needed. The included breakfast was fantastic, especially the assorted breads and the Mexican dishes.

Miinukset: The room needs more space to put away clothing. We had a smaller room located near the pool that we enjoyed but the lack of a dresser was a bit uncomfortable at times.

Plussat: Everythis was perfect!

Plussat: Absolutely stunning and great location to all the fun spots. Perfectly placed to be out of all the commotion, too. We loved our room. Highly recommend requesting the one with a connecting pool. The staff coordinate with my friends to make my bachelorette super special!

Plussat: Ana y Jose is a beautiful property with an attentive staff. The daily breakfast was amazing.

Miinukset: n/a

Plussat: The place was so tasteful and extremely comfortable in most respects. The staff were wonderful, helpful and kind. The room was beautiful and extremely well maintained. The view and beach set up was so perfect and Thoughtful in not being overdeveloped.

Miinukset: The only bummer was the extremely loud traffic on the road . Our room, albeit wonderful, was right on the road and we had great difficulty sleeping because of the trucks etc. The staff were as accommodating as they could be to remedy the situation but there is little you can do. Tulum is overdeveloped.

Plussat: The hotel made the trip! The staff was so kind, hotel was beautiful, and felt at peace staying there. Great location, too!

Plussat: Great location, services was great at times, others a bit slow. Beach service was very good! The seaweed in the water and on the beach made swimming impossible and looking at the water not pleasant, not the properties fault, but something to consider. Our room, next to pool could be noisy at times when kids were swimming. Spa service was fantastic first time, not nearly as good second time. Bed was great!!

Miinukset: Price a bit high for what you get. Seaweed in water and on beach. Food selection did not work for us, so only ate breakfast here and ordered French fries on the beach.

Plussat: Service

Plussat: The Breakfast was delicious, the beach was heavenly, and the space was intimate and cozy. The pool was a great addition with our young daughter.

Miinukset: the rooms were dark but that didn't matter if you spent the day on the beach.

Plussat: Thank you Ana y Jose! Spent our 10 year anniversary in Tulum. Ideal location. So relaxing. Very attentive staff. Patron room made us feel like VIPs!

Plussat: Everything about the property was fantastic and an absolute bargain. The room was large, clean, tidy and done up to a high standard. All staff were very friendly. Leonardo was a huge help throughout our stay and had some excellent recommendations for restaurants and places to see.

Miinukset: -

Plussat: Reception staff were always helpful and the breakfast each morning was wonderful

Miinukset: Nothing

Plussat: Aircon and shower that worked well. The breakfast was simple but good, excellent homemade fresh bread. The staff were very friendly and helpful. Eugenia was very informative and gave us 5 star service.

Miinukset: Smoking by the pool as the smell carried into the room if the balcony door was ajar.

Plussat: Very clean hotel

Miinukset: The breakfast was pur(it was lot of cake) but good.

Plussat: Property was amazing, such a beautiful setup. Very clean and comfy !! Small very relaxed vibe. Can’t say enough great things about this place. I would recommend it to anyone. Price is very good for what you get. And the morning coffee is always on and super delicious ! I am a coffee Nut :) and this coffee does not disappoint.

Miinukset: Property is off the beaten path. We rented a car so had no issues getting to town. Very safe. Parking our front with 24/7 security. Lock and key provided so never did we feel unsafe . The staff was first class and very accommodating!! English speaking was a bonus for us ( especially me ). Thks again guys. Truly a breathtaking experience in Talum.

Plussat: The room was very beautiful and the view from the balcony was very relaxing. The staff was very cordial and helpful giving all the needed information. The breakfast Italian style was good, nice espresso.

Miinukset: A bit far off from the beach but easily reachable by coletivo via city centre.

Plussat: Balcony is the best, and also size if the room

Miinukset: More options to buy food or order food in the room, even do from restaurants near of the area

Plussat: Quiet, lovely garden with a little pool (just big enough to do a few strokes), spacious rooms

Miinukset: Breakfast was nice but everything was on the sweet side (some simple cheese or eggs would have been good). We knew the area was going to be a walk from the town centre, but the surrounding streets are quite uncared for - we would suggest taking a taxi, especially back at night.

Plussat: The staff was very helpful with recommendations to local restaurants and attractions. Hotel was very clean, pool was nice and refreshing.

Plussat: We had a great stay! We stayed for two nights and really enjoyed the swimming pool, the large and clean room, comfortable beds and the breakfast in the morning (croissants with nutella, fruits, yoghurts, toast etc.). We also rented two bikes which was great to discover the area. It’s a 5min ride to the main boulevards, but as we had a rented car, we often took the car to different restaurants

Miinukset: Everything was perfect! Only thing I can mention is that I got sick after the breakfast. Perhaps the yoghurt was overdue?

Plussat: Very friendly and accommodating front desk staff. Got us a room last minute for a great price. The location was walking distance to the main drag with wonderful restaurants and shops. Close to the bike path where I went for my morning run. Room was spacious and the bed was amazingly comfortable.

Miinukset: Pool was closed for cleaning the evening we checked in but open again the next day.

Miinukset: Very small pool and most of the time its in the shadow

Plussat: I expected a room, instead we got an entire apartment! Very clean, modern and well equipped. The free use of bikes was perfect for the area. The location is extremely strategic, near a crossroad leading to everything you want to see/do during your stay.

Miinukset: The wifi was unusable in our apartment (top floor). Breakfast is in another (very nice looking) hotel close by. We didn't mind the walk but the breakfast area was extremely hot, fans would be appreciated.

Plussat: Room was perfect, spacious and clean, with air conditioning and a luxury bathroom. Breakfast and its ubication was fine. It would be nice a bit of variety in the breakfast menu. Chedraui supermarket is very close to the hotel (500mts approx.) and kitchenette was equipped with sufficient food preparation utensils and a small dining room very comfortable and convenient. Service staff was always friendly and available to answer our questions promptly and effectively.

Miinukset: Wi-fi signal reached the rooms with poor intensity and also rooms are not very quiet, you can hear people talking outside in the pool.

Plussat: Everything was great

Miinukset: N/A

Plussat: The staff were incredible! Location is primo, only a few minutes walk to the city center and about a 20-25minute bike ride to the beaches. Very clean, very safe.

Miinukset: The bed was a bit too firm for us.

Plussat: friendly staff, clean apartment, nice pool, bikes for free Daniela was super friendly and helpful :)

Miinukset: Only one small thing: WiFi only worked in the living room.

Plussat: Comfort

Miinukset: Great confortable place

Plussat: For us it was the ideal location. Close to the ruins site and town centre. Easy walking distance to our favourite restaurants. Easy access to shuttle buses and taxis. The apartment was Very spacious and modern. It had all we needed. It was fantastic, we thoroughly enjoyed our stay!

Miinukset: The wifi was a bit hit and miss. We had to sit on the balcony to get a decent signal

Plussat: Tilava huone, mukava henkilökunta ja vapaasti lainattavat pyörät olivat hyvä lisä.

Miinukset: Aamupala, mikä tarjottiin läheisessä hotellissa oli suppea, mutta kyllä sillä täyteen tuli.

Plussat: This hotel was absolutely perfect: the staff members were truly nice and helpful, the room was amazing and the location was the right fit for our stay. Do not miss this one ;)

Miinukset: Nothing to add here: we had everything we needed.

Plussat: Apartment with a very nice size, got kitchen and all the amenities, very confortable. Blockouts are perfect for having no light in the morning. They gave bicycle for free. People from the place are very nice, kind and helpful.

Miinukset: The noise cleaners make in the morning while cleaning another room. Breakfast in another place.

Plussat: Long stretch of beach with clean and beautiful water .

Miinukset: Nothing

Plussat: It was clean, friendly staff, bed was comfortable, felt like home, location was perfect.

Plussat: The room was very nice and clean. Well thought out.

Miinukset: The bed was a bit hard and having to walk up steps. No elevator particularly for breakfast on the roof.

Plussat: I really enjoyed the hotel and where it’s located I really love tulum México was a wonderful experience and i wish to enjoy it again

Plussat: Beside breakfast, everything! Super clean and comfy, great helpful staff

Miinukset: Poor breakfast

Plussat: Well located hotel, rooms are large and have air conditioning. Bikes available for free use, good wifi and a pool.

Miinukset: Breakfast selection wasn't great but fine other than that.

Plussat: Rosy, at front desk was very sweet as was Luis. Room exceeded expectations and was super comfortable with very good air conditioning and hot water pressure. King size bed comfort was a 10! The small breakfast buffet was great with good coffee. I could find nothing negative to say about Element. Our room overlooked the pool and small courtyard.

Miinukset: All was perfect. Nothing negative to say.

Plussat: Very clean, the pool was very nice, big and cost room. Great breakfast.

Miinukset: The only thing that is note worthy is the lack of elevator - we got a room on the 3rd floor.

Plussat: The hotel is perfect for anyone staying in Tulum. It is very close to the Hotel Beach zone. Taking a taxi to any of the beach clubs is very reasonable (150 pesos or about $8). And there are plenty of great places to eat at in the Hotel zone. Easy to take a cab to the Tulum ruins from Elements Hotel as well (very close). What I liked the most is that Elements is like a 5 star hotel. Very luxurious. Spa like bathroom and very comfortable beds. TV included in the room. I chose to get one on the bottom floor and my room's view was of the pool. Breakfast is included and is on the rooftop of the 3rd floor (4th floor is roof top). Wifi is strong. This is an issue in Tulum. The further one travels down the hotel zone away from town, the lack of cell signal on your phone, and also wifi gets spotty at the hotels. Elements has a strong wifi signal and one can also use their cell phone due to the proximity to town. Great hotel. I highly recommend Elements Hotel to anyone traveling to Tulum. Very beautiful hotel and the owners plan on building another hotel soon at a different location.

Miinukset: There isn't anything to dislike. They do not have an elevator, so one can always get a room on the first floor if you do not wish to walk up 3 flights of stairs. That's the only draw back. This hotel is beautiful.

Plussat: The host was very helpful & helped us anytime we had questions. The breakfast was good & the location very convenient (close to the center of Tulum, walking distance but in a calm street). It was also easy to reach the beach side with the bikes provided by the accommodation.

Miinukset: Nothing, it was great all the way!

Miinukset: Hotel concept, design, location, rooms are extraordinary. But. Do not expect service, Be Tulum is more like super exclusive Bed and Breakfast type of hotel. Think they feel strong monopoly position in premium segment and are not inclined to deliver premium service, why would they, people still come because premium is in scarcity here. Lots of little things we did not like on the service side that irritate: there was no EU adapter at reception (taken by other hotel guests) so they got one for us and wanted to charge 25 USD; recommended restaurants in Tulum which were super retail type of central location restaurants (did not match our request of the restaurant type); did not know what is happening in town in terms of recreational program/events -had to squeeze info by making them look it up in the internet; were not listening what we want from excursions/not very aware re excursions - said we cannot go to national park alone (Punta Allen as one of destinations there) and need guide to escort us there – offered private tour, of course. Well, that is not true, guide is not obligatory to go to the park; sauna - first they say its free for 1 hour, then at the SPA reception they say we cannot use it unless we book a massage, then at hotel reception they say it is possible only during certain time slots. No major defaults, but fails come one after another and overall impression is that personnel is not informed, is too relaxed and just don’t care, have a feeling that management is not present here. Sadly, my cell phone was stolen, left it outside the room next to our private swimming pool in our private area before going to bed and in the morning it was bye bye....should have warned that this happens here. Instead, upon check-in we were told that everything we leave at the hotel territory will be collected and returned. Someone from reception followed with comments later that all staff was checked and no phone was found- as if I care about the process.

Plussat: The food was ok

Miinukset: the service wasn”t good, the room didn”t have cortains ; all the sun wake you up at 6:00 am, the beach was nasty because of the alges and last and worst my kid got sick back home , I told the concierge they didn”t care about it and I had to leave one day before and they made me pay the last night. I was waiting for a better service and people to be more human.

Plussat: Very comfortable, private, beautiful property with gorgeous big rooms. Room service and turn down service were always done promptly and Mariana who checked us in, would touch base with us every breakfast asking if we needed anything. Also breakfast everyday was delicious.

Plussat: Atmosphere Staff Design

Miinukset: Private pool not totally private

Plussat: Stylish instagrammable hotel with huge and clean room. Employees were friendly and kind always with a smile on their face. Will definitely visit again.

Miinukset: The only minor thing sea was full of seaweed.

Plussat: The hotel is located in the middle of the jungle bordering the beach. Simply the most amazing location one could imagine.

Plussat: The property is beautiful. You feel like you are in a jungle. It is all kept beautifully by the staff. One of the best hotels I’ve ever been to. You will not be disappointed by BeTulum. It is a bit like Disneyland, perfectly manicured.

Miinukset: There wasn’t anything I didn’t like about the property but I will say that there’s a terrible seaweed problem and therefore no pristine beaches in all of Tulum. The clear water and white sand beaches no longer exist as before and the entire community need to do something about it . Until then it isn’t somewhere I would return to

Plussat: The extra attention to the smallest of details, all employees was super nice and professional, the suite was beautiful and had it all- a great huge bad, 2 (!) showers, decorated in good taste and of course the amazing little garden with the private pool.. The "jungle" between the suites was beautiful, the restaurant on the edge of the beach..and of course the beach! Just 1 min from the farest of suites. It was the perfect vacation, peaceful and tranquil. Would go back in a minute!

Miinukset: There wasn't strong wi-fi, it's not that bad but could be improved

Plussat: The layout and how friendly the staff was

Miinukset: It was a bit pricey for the room but the amenities made worth

Plussat: The gril in the front desk was soooo rood to us!!!! And it’s very expensive so I expected better

Plussat: The rooms were absolutely beautiful. The air-conditioner was great. The beach vibe was amazing we laid out and looked at the stars until midnight. It was very romantic.

Miinukset: The seaweed but you can’t do anything about that.

Plussat: Every single member of the staff was friendly, kind and helpful, especially Ivan! I contacted Socorro via WhatsApp to set up a surprise for my travel partner's birthday and he came through magnificently. The room was elaborately decorated with balloons, a "cake" made of towels and flowers and a giant, gorgeous display of fragrant flowers. The stairs next to the pool led up to a deck with hammocks, swings, and a great view. The cabanas on the beach, attentive service at the cabanas and the restaurant, and yummy food and cocktails all added to our perfect experience.

Miinukset: The lighting in the room is very dim, which we were told was done so the sea turtles didn't confuse the light for moonlight, but it did make it very difficult to unpack and get ready. The hotel is a bit further away from most of the restaurants and bars we wanted to go to, but the concierge would always help us get a taxi for a fair rate.

Plussat: Extremely nice people. Personal Concierge was great. Great rooms pool and views

Miinukset: Bar, restaurant and spa was quite expensive.

Plussat: This is a very nice small hotel, located at the beginning of the hotel area in Tulum. It has a secluded beach and a very nice pool. While we stayed here, the staff was very friendly and helpful, the room was clean, spacious and had a nice view. I highly recommend staying here.

Miinukset: The beach was full of sargassum, but this is sadly an issue not just of this hotel, but of pretty much every hotel in Tulum, Playa del Carmen and Cancun so not holding this against them. Still, they made an effort daily of keeping the beach as clean as possible and you always have the pool to refresh and hang out.

Plussat: I booked the penthouse master suite. Very private, quiet. Ivan and Socorro were delightful. Spa facilities and massage available. The pool and beach areas never felt crowded even though the hotel was 100% booked. Mina restaurant had delicious meals, Antonio makes a great mojito! All around a great place to stay.

Plussat: Amazing location and lovely staff. Rooms was perfect and very clean. Good vibe and great place to relax.

Miinukset: Ocean was dirty (not hotels fault) and not ok to swim in. Restaurant next to hotel was average, very expensive and not very cooperative with requests.

Plussat: Lots of restaurants near here- mina is great too!! The staff are so friendly - particularly when my car broke down but also just generally . Also a nice touch to have the bose speakers in the room, we loved that. We did cenote diving from the hotel with Coa (next door to hotel) who I highly recommend- George and Oscar were absolutely brilliant. Great hotel.

Miinukset: Not much over all the place is awesome. It’s a shame about the seaweed but the whole coast is effected so not their fault and they clean it everyday and also have a pool.

Plussat: We stayed here for two nights and didn’t want to leave. The food at Mina restaurant was delicious and they were very accommodating when requesting menu changes. The hotels service itself was above par. Socorro and Ivan were amazing. We rented a car with the help of Socorro and the hotel staff help complete an inspection prior to accepting the rental (to help avoid those “hidden costs”). This was extremely comforting. Once we refueled the car we had noticed that we had been over charged for the file the following day. Ivan drove to the gas station with us to help clear up the issue and have our money returned. These things, plus 100 other small gestures really elevated this place to the next level. If your a first timer in Mexico and looking for some locals that will make you feel at ease and enjoy your holiday, look no further!

Miinukset: Nothing!

Plussat: The rooms high ceilings, service excellent, food from the restaurant outstanding. Nothing like any other service. Mexico rules in that category. The hotel in general one of the best I have stayed in a relaxing atmosphere. We will definitely return.

Miinukset: nothing, keep the good work.

Plussat: Beautiful boutique hotel, friendly staffs, and the room was very clean. They didn’t have much vegan options for breakfast as their breads contain dairy, but they made a delicious hot pancakes with no dairy. It was so good! They said they’re working on having dairy free bread in the future. I would stay here again in the future

Plussat: Loved this place ! Staff exceptional

Plussat: The decor is gorgeous and the ambience is perfect. Simple, elegant, relaxed. The staff are super friendly and helpful. A beautiful, relaxing place. We loved it and would definitely go back.

Miinukset: A few things would make it PERFECT (it's darned close, but anyway): the water from the taps in the bathroom could be stronger, another towel rail in the bathroom would be awesome too. The pool is great, but it would be amazing if there was a way to access the splash pad entry without having to walk through the table seating area down one end (this is particularly treacherous for small kids as that area has very slippy tiles). Although it looks gorgeous as it is, more a few more sun loungers would also be appreciated! These are small things...the place is wonderful!

Plussat: Great staff, nice pool, safe, verb good value

Miinukset: Run out of food one morning, not the most central location in town

Plussat: The property was clean and comfortable.

Miinukset: We asked for bicycles every day and did not recieve them. One of the guest relation guys was really good (the short guy) and the other one did not help at all. We stayed there for 6 days and was hoping for more of an effort.

Plussat: Lovely pool (open 24 hours) and garden area with stylish design and very helpful and friendly staff at the reception. If you book a room here take some time to just chill around the property.

Miinukset: Walking the small dark street to the main road at night was a bit inconveniemt but for the rest no complaints. A fridge with fresh drinks for the pool would be a good idea for the future.

Plussat: Really nice, spacious and clean rooms with a lovely balcony. The interior is really pretty and the pool is great too. Nice breakfast and really nice staff.

Miinukset: It could be nice if you could buy beverages during the day at the hotel when you are laying by the pool.

Plussat: This property was incredible. The rooms themselves are simple (but with everything you need), clean and the pool is fantastic. The staff are absolutely amazing and are always willing to help answer any questions/make arrangements for day trips etc. We had a terrible experience at a local air BnB so contacted the property on the same day that we checked in to book and Israel was more than accommodating. He was so helpful !!! I recommend this hotel so highly and if you are looking for a comfortable, no hassle stay close to town - honestly look no further !

Plussat: The staff were exceptional, so friendly and would do anything for you. It’s a lovely hotel and good value for money.

Plussat: The staff was helpful and nice, the room was clean, cold and nice. The property was green relaxing and best of all the place seems to have pride in owner ship. My room had a nice bed and the Balcony was nice, there were hammock hooks but no hammocks so the option would be nice (but was quite ok with out.) Hot water showers and the works breakfast included it's a wonderful place to stay!

Miinukset: Just the walk here through the roads of Tulum that have not seemed to ketch up with the development this not being the hotels fault more failure on infrastructure on the city's part.

Plussat: Very good hotel, a little bit far from the beach but it’s not a big deal, it takes 12 to 15 minutes to the beach. Extraordinary service from Javier, Israel and Lulú.

Plussat: I loved, LOVED, the double ocean front. If you enjoy hearing the waves crashing and seeing the water then this is the place for you. Best view in Tulum by far.

Miinukset: The water is a bit murky

Plussat: On the positive side, the location is beautiful and the restaurant does good work.

Miinukset: Rooms/tents were very humid. At night the air conditioning would drip unto our faces since its right over the bed. No hot water in the morning. On the weekend they probably let people in from other resorts because it was packed and the music was banging until 11PM. Since we had the room directly beside the pool (3feet) it made things extra uncomfortable because that's where the party is. Also makes it hard to sleep in in the morning because you can hear people talking right on the other side of that thin plastic tent...that being said, if you spend 500$+/night for the ocean front tent, make sure to specify that you don't want the room beside the pool if sleeping is something you like to do on vacation. Makes the whole resourcing vibe of habitas kind of hard to buy into

Plussat: The place is awesome The service and the staff very pleasant and professional Food is superb, perhaps a bit expensive For sure i will be back

Miinukset: Nothing

Plussat: Vibe, design, service, views

Miinukset: Mosquitos

Plussat: The ambience and the staff trying to give you the most calming and relaxing stay.

Miinukset: You can get occasional raccoons at night that may disturb the sleep.

Plussat: We had a fantastic stay here loved it. The place is absolutely stunning, I do believe this is not made for everyone is a small paradise in the jungle and the beach at the same time. The hotel is eco friendly there for everything there looks after nature and is very natural meaning you interact with nature animals etc extremely relaxed place to be. Every day the facility offers different things to do such as yoga, life bands and loads more. When it comes to our room/tent was absolutely stunning, everything was great, bed was comfy, bathroom outdoors private with nature. Facility has parking on road outside The hotel has swimming pool, small private beach, bar and restaurant with excellent food. Staff where lovely. Location in the middle of two hotel areas and same distance to town. You can walk in 25/30 min to town center of Tulum, 18 min walk to paradise beach, 25 min to other coast areas. Bicycles available in the resort. Although I’d recommend to have a car in Tulum where ever you stay if you want to explore the area. Fantastic place fully recommended!!!

Miinukset: I think Breakfast should be included due to the price you pay. Room could have a iron / hair drier

Plussat: Beautiful hotel, very well decorated and laid back in style. Very attentive staff and really comfortable rooms and awesome bathroom. Good food in the restaurant :)

Miinukset: The sea breeze doesn't reach the jungle tents so it can get very hot, to the point you wish it was a room and not a tent, but the air conditioning works well.

Plussat: From the moment we arrived, Habitas was absolutely amazing. The incredible rooms, amazing pool/restaurant area and the daily activities were all so great. Already looking forward to returning here one day.

Plussat: The location was ideal for exploring.

Miinukset: We had a lot of issues with our stay, from the property throwing a huge gig really late at night right next to our tent without forwarning us, to being the only room to lose electricity. We also got completely cheated by a member of staff at a meal on the bill.

Plussat: Tents were pretty and comfy. The rooms were clean. The staff was friendly and helpful. We had a wonderful stay at Habitas.

Miinukset: Price for rooms were a little expensive. However, a lot of service and activities compensate for it.

Plussat: Beautifully designed boutique hotel,amazing breakfast and beach beds! The staff is really friendly and helpful, everything was amazing since we arrived until we left.

Plussat: Sara is a great host and all the staff is very friendly, flexible and customer-focused! I will definitely stay again at this property, if I would come back to Tulum

Plussat: Breakfast really good Nice big pool with vegetation around Room was big Beds really confortable

Plussat: spacious room, had a kitchenette, center table, nice bathroom

Miinukset: the location was a little far but it was ok cause we were in a car.

Plussat: Breakfast in the morning was amazing! Pool and other facilities were beautiful

Plussat: Breakfast was great and chef was very friendly as well.

Miinukset: There was only one non-solar outlet in the room for charging devices but we worked it out.

Plussat: Lovely friendly staff, great pool, delicious buffet breakfast.

Plussat: Really friendly staff and a very clean room. Loved our stay here!

Plussat: Cleaning,cold IC, pool

Plussat: Good value for money- character property

Miinukset: On the outskirts of town - approx 10 min walk but in 40 degrees C that feels like an hour The neighbourhood was safe but dirty - lots of rubbish and dog poo Noisy at night - lots of dogs barking Pool had not been chemically treated properly - it was murky and made our skin itch so we did not swim in it

Plussat: Super helpful and polite staff. Really cute hotel, architected really really well. Spacious room with beautiful rustic mexican decor. Pool is lovely. The best hotel during our travels in mexico. Seaweed infested sea make this hotel a really good choice as it is located in town within easy reach to a beautiful lagoon and cenotes

Miinukset: Breakfast could vary a little. The fruit didn’t taste like much.

Plussat: Beautiful condohotel with everything you need for a comfortable stay. The outdoor bathtub was great.

Miinukset: The temperature in the place when we arrived was way too hot and took a long time to cool down.

Plussat: Great breakfast. Great value.

Plussat: Great location in Tulum centre.

Miinukset: The free bikes were very very old. It would be safer for the customers if they charge a small fee and get new ones.

Miinukset: It doesn’t live up to the photos, looks more tired in real life. The air conditioning did not work very well at all. Breakfast seemed to be a slapdash approach, with only fried eggs available.

Plussat: The rooms and gardens are beautiful - it is a relaxing and comfortable environment. Breakfast was delicious and the staff were very friendly and helpful. The location at first appeared a bit industrial, yet turned out to be quiet and convenient to the downtown areas. Gracias for a wonderful stay!

Plussat: Breakfast was very good

Plussat: The location was great right next to main strip. The breakfast was lovely. Room was massive, loved the kitchen, private pool, robes.

Miinukset: Our aircon didn’t work for our first 3 days out of six. They reluctantly gave us a 1 night refund after offering us half a night originally, as we had 3 awful nights sleep we still felt this was not good enough. We also took the room because it had free bike hire, to save money on taxis. All the bikes were such bad quality, one of them broke down on us half way to the beach, which meant we had to pay loads to get there and had to pay for a taxi back.

Miinukset: We ended up not being able to stay there because they would not answer the door to let us in. We arrived @ approx. 9:30 p.m. and we tried calling but we got voicemail. There's a big wrought-iron close gate and no way to see if there's anybody inside to allow us to come in and check in. Very uninviting! We ended up leaving the property without even checking in and looking for another room

Plussat: Cute place,perfect for our group. We loved the pool and the vibe. Everything is really close!

Plussat: Nice clean facilities and very large room with kitchen and nice funky Frida style decoration. Great complete breakfast with cooked to order eggs, great selection of fresh pastry, granola, fruits, juices and good coffee.

Plussat: It was a nice clean place. Nice pool, free bikes, be quick otherwise the best ones are gone... The breakfast was not really special. Close to the centre 3 min walk.

Plussat: The staff was very welcoming and showed us where to eat, hang out, shop, etc. which was great for a couple of first timers. The location was right by the main drag in town so walkability couldn’t have been more perfect.

Miinukset: No complaints. The staff and accommodations were wonderful.

Plussat: Excellent rooms. Amazing location. Comfy beds. Nice shower.

Miinukset: Loud music nearby but with the windows closed there is pretty great sound muffling. Barely heard it.

Plussat: - Staff were super nice. They were very friendly and helpful. All of them were SO smiley. - Location was good. Off the main road in the town but close to food, shops etc - Spacious room - Breakfast was great - Room and hotel was clean

Miinukset: - Unfortunately we had a few issues with our room which would probably put us off staying here again or recommending this hotel. There were issues with the noise - the hotel next door had a generator that was very loud and came on randomly at all times of the day and night (at least twice it came on at 3am and lasted half an hour). Unfortunately not much Ginger could do about this but it was frustrating. - There were also issues with the hot water in our room. The water pressure wasn't good to start with but sometimes we did not have ANY hot water. We came back from a full day out wanting to shower before dinner but there was no hot water. Was very frustrating. We told reception who had it fixed by the time we came back from dinner but it was disappointing not to be able to freshen up after a long day of sightseeing and swimming at the beach. - They also lent out beach towels and filled up water bottles with filtered water which was helpful however we had an early start and planned to pick up towels/get water the night before. Reception is normally open until 11pm but this night there was no one at reception and the security guard did not even know where they were. We went down around 7pm/8pm and came downstairs several times but no one there! We were quite frustrated. Reception was not open at 6am when we were picked up so we had no towels for the day. - No kettle or coffee machine in the room. If you wanted a tea or boiled water you had to get it from reception which seemed a bit unnecessary. - It was just issues like this which unfortunately made our stay more stressful and frustrating then it needed to be. The staff were really lovely and apologetic however based on our experience we would definitely not stay here again and would not recommend.

Plussat: Good location in the center of Tulum, walking distance to everything. Comfortable and clean room with free parking.

Plussat: Very clean and comfortable. Central location. Good breakfast

Miinukset: Need hooks in rooms for towels (especially if want to help environment, though have filtered water) and bike hire a bit pricey

Plussat: Location , breakfast and the beds .

Miinukset: The decor is a little bit crazy , the wifi is slow but this is normal for many places in tulum .

Plussat: Staff are very nice, breakfast is delicious, the restaurant, pool and garden are nice.

Miinukset: Room is a bit small, but cozy

Plussat: We loved many things about this place. Personnel at front desk and restaurant were really polite. Our room was comfortable and bed bigger than we expected. They gave us courtesy snacks and beverages. The room, bathroom, and shared areas had this ecological and vintage vibe. Breakfast was delicious.

Miinukset: Hotel is located in a street parallel to main avenue. Because of this, I heard some music from a bar nearby, but immediately felt asleep. I guess it's the price you gotta pay when you want to be close to main streets.

Plussat: The breakfast is very good. the service is fast . the place is clean and all of the staff who work in the GINGER hotel is very nice and helpful.

Miinukset: the noise of the music from the street at midnight.

Plussat: Perfectly located in Tulum Town. Walking distance to main Street, shops, great food, ADO bus station, ATMs, taxi, neighborhoods for exploring. Great breakfast included. Clean, comfortable, nice little plunge pool. Informative front desk people. Safe and secure. Netflix!

Miinukset: Loud clubs nearby, beating well into the night. Bring ear plugs.

Plussat: Its very central. I liked the pool a lot. The staff was very friendly. We got all we needed for our stay. The rooms are so nice and they have everything you need!

Plussat: No breakfast included but the location was perfect - just a short walk to the main street and restaurants etc.

Plussat: Very convenient for the main street, but not too noisy. Room was comfortable and clean, with some nice homely touches. Staff were friendly and helpful too- really enjoyed our stay!

Miinukset: Nothing - as expected!

Plussat: Nice little and clean hotel in a central location.

Plussat: Near main drag but quiet

Miinukset: Roof zone could be more developed

Plussat: Excellent location with a lot of restaurants and bars at only 4-10 min walking distance! The rooms were very comfortable and the staff was always available for questions. Very quiet during the night!

Plussat: Nice hotel in Tulum City. Very short walk to the main street and restaurants and shops. Very quiet area. Easy drive to the Beach Road and the road to Koba. It is a small hotel and we were the only guests which added to the quietness and relaxation. Very friendly staff.

Miinukset: Nothing, great stay

Plussat: Helpful staff and great location - 2 mins from main road, so all the fun without the noise. Room was spacious and clean, beds really comfy

Miinukset: I was hoping for loungers by the pool or on the rooftop terrace - that would have made things perfect!

Plussat: Nice staff, very clean room

Miinukset: Swimming pool closes at 7pm

Plussat: The room, the atomosphere, and the staff for sure.

Miinukset: So being from America, I didn’t know that hotels close up after a certain time. Due to my late flight I got to the hotel at 1 in the morning and could not get in.

Plussat: Lovely lady managing the property

Miinukset: No laundry service

Plussat: The receptionist/concierge was unbelievably hospitable and patient. He made our stay exceptionally better!

Miinukset: N/A

Plussat: The room was perfect for what we needed and the staff where friendly and helpful.

Miinukset: Zamas is located a little far from a lot of restaurants we would of liked to be a little closer to everything. The beach near zamas wasn’t very inviting. The restaurant was a little over priced for what it was.

Plussat: I was staying at a beach hut which was like literally metres from the water. Could hear the ocean all day and night. The room was beautiful. Bed was comfy pillows were amazing. Water pressure was very good. Hot and cold water available. They provide shampoo conditioner lotions and also a bug repellant and they all smell heavenly and are also bio degradable. The bug repellant really works so thats a plud. Theres drinking water in the rooms also. Like every kind of facility you need is there. The guys at the reception at the restaurant bar everyone is so friendly and polite and they really make u have the best stay possible! There is also a small cute pool which is just perfect. It was slow season when i went so not a lot of people so very peaceful and a great place to relax. The food at the restaurant is really tasty kinda expensive but thats what u pay for places on the beach side with a beach view. I would recommend this place 10/10 for anybody wanting some peaceful time by the beach. Hope to come back soon.

Miinukset: Nothing at all!

Plussat: Great ocean view

Miinukset: Wish it had another AC unit in the room

Plussat: The staff at Zamas was very friendly and helpful. The beach bungalow chica was an adorable and the perfect size for two people. The air conditioning was a great break from the heat and having the beach chairs, hammocks and 2x1 happy hour right outside our door was nice.

Miinukset: It would be great if bikes were included in the reservation but there were two bike rental locations just down the street which were easy enough to get to and affordable prices.

Plussat: The atmosphere was peaceful and amazing. I could sit on that beach or hang in a hammock on the front porch of our room for another two weeks easy. We watched pelicans fish everyday while eating at the restaurant. The hotel staff were accommodating. You need to be on Mexico time and not in a rush when dining. We loved the room details like the honey shampoo.

Miinukset: Sometimes the wait staff at the restaurant would disappear out of view and it was hard to get their attention.

Plussat: Todella ihana paikka rentouttavalle lomalle. Iso suositus!

Plussat: The room on the beach was amazing

Miinukset: It was outrageously expensive and penny pinching for drinks. We were offered a free drink we selected it and despite it being two for one in happy hour the guy gave us one free and charged up for the other? Weird. Also I dislike pressure to tip but there was lots from the bar staff. This is where you write the tip. That’s not enough. The guy wanted the equivalent of £5 for carrying my food to the table. Very disappointed, just give good service and you’ll get a tip but leading with how much you deserve is poor

Plussat: Loved how authentic it was and the quirkiness. The restaurant was amazing and we enjoyed everything we ordered there. And especially loved the hammocks overlooking the beach.

Miinukset: The humidity in the bathroom was a bit much sometimes

Plussat: The lady at the reception

Miinukset: The toilet wouldn’t flush at one point but was promptly fixed.

Plussat: The room was amazing! Very cute rustic look, spacious, and comfortable. We a large private deck with chairs and hammocks overlooking the water (across the street), and right next to the pool. Staff were very nice and greeted us with our choice of drinks.

Miinukset: I liked everything, but if I had to choose something, maybe being a little more in the center of the hotel zone instead of an end. But, I would definitely stay there again!!! :)

Miinukset: Pretty expensive for mexico