Tulum hotellia

Plussat: From the friendly and extremely helpful staff, to the luxurious rooms, to the 10 second walk to the beach, to the great weather to the delicious local food and fantastic cocktails. It was one of the best trips in my life. I'll be back.

Miinukset: I almost didn't go because of all the info on the seaweed. However, there are so many other things to do from the ruins to the number of cenotes, it wasn't an issue at all. The public beach is cleaned daily and will feed your need to get in the water. its great place to rent a cabana and enjoy the sun and surf.

Plussat: Encantada is the best option in tulum. Location is perfect , staff is so kind.

Miinukset: Nothing

Plussat: Simply beautiful!! An oasis tucked away from the craziness of Tulum Staff were wonderful

Miinukset: There is no pool, however we understood that when we booked The seaweed issue made swimming unpleasant

Plussat: The staff is so helpful always willing to make you comfortable.

Miinukset: There was nothing I didn’t like

Plussat: Quiet Place. Not many people. We had the beach for our selves. Enjoy the every moment. Food was great, service excellent. Staff were helpful with recommendations.

Miinukset: Lost one of my surf trunks. I never received an explanation.

Plussat: Very cute yard, with intimate atmosphere which made everything more relaxing and private. Very clean and tidy. Big thanks to the cleaning team, which are taking care of the sand even though the sea is bringing sea weed every day (you can see the huge difference between Encantada beach and the next one). The fruits and cold lemonade every day near reception were really nice to have. The hotel staff was friendly, we served breakfast on the beach every morning thanks to them, which is awesome. The jungle vibe is soo nice!

Miinukset: The continental breakfast contained same thing every morning and it could have been more diverse. Pricey, just like everywhere in Tulum (and not sure why - probably just because of the hype - which is un-founded). Our room was right near the air conditioning machine (placed outside) and it was a bit noisy (enough to cover the sound of the waves

Plussat: Amazing place! Intimate, personal, and pure paradise! Loved every second of being here. The staff is incredibly accomodating and helpful. The room is perfect in size and comfort. And the premises are beautiful and clean. Food and drinks are delicious, couldnt ask for anything more.

Miinukset: Not applicable, liked it all!

Plussat: Wonderful location on the beach. Quiet and relaxing with wonderful staff and rooms

Plussat: Staff is above and beyond helpful. Everyone is incredibly nice, and they do a great job of keeping it low key and not crowded. The hotel is beautiful and the rooms are exceptional.

Plussat: I really enjoyed my room who had a rooftop jacuzzi with breathtaking views on Tulum Beach. The hotel location is great and the room / hotel give you a lot of privacy. I also liked the fact you have an assigned beach mattress. It was a great experience! I really recommend this hotel.

Miinukset: The internet connection was very poor and closet space I find very limited.

Plussat: Great location, great service, we asked for all sorts of services and they accommodated for all of them. Beautiful hotel and private beach, pool and jacuzzis are also very nice. Rooms are very nice and we have high standards!

Miinukset: Breakfast isn't very good, we even ordered vegan breakfast (day before) and were hugely disappointed with it day after ... also took them 30 min to prepare when there was almost nobody there. Also 2nd night they had a wedding party going on, when I came to reception at 1 AM to complain about the noise (they were in a pool/flat right under our window) the staff did literally nothing so I needed to go resolve it myself by talking with them. Apparently they had a private side of the hotel but decided to go into public part to have fun and as nobody told them anything just continued ... when I asked them they went to private side without issue and we couldn't hear them anymore. Also they have spa but it's just a room in the hotel... actual service was really good though.

Plussat: Gorgeous scenery and rooms. The people were wonderful, nothing was too much trouble.

Miinukset: Nothing!

Plussat: Me and my husband stayed nights days for our honey moon, this hotel exceeded all our expectations. I am the first to do a good search before staying at a hotel and this had to be special since it was our honey moon <3. Lets start by the fact that they actually take the time to write an email a couple of days before to confirm everything (not a computer, but actually the staff takes the time to do this) so even before arriving I was already impressed. As soon as we got to the hotel, everything and I mean everything looked so clean, calm and pretty. Everyone welcomed us with warm smiles and greetings. The front desk personal ( and I am so sorry I do not remember her name, was amazingggggg) She help us with everything all through our stay, we booked a couples massage (better than good, having the massage while hearing the waves was beautiful and relaxing and the cheese platter and chocolate strawberries after was just the cherry on top). We also booked a private tour to COBA and some Cenotes (she recommended this to us, and I was beyond impressed) The tour guide's name is EDWIN if you are ever in the area and what a private tour please find him; we recommend him 150%. The tour was fun and educational, BONUS the guy takes AMAZING PICTURES. We got free breakfast, guys you can eat and drink anything from the menu... AMAZINGG !! We ordered and went to eat to Ziggys and all bars in the hotel, all amazing.. drinks and food were spectacular. Our favorite servers were Rosalba and Luis, these guys served us like Gods... AMAZING SERVICE to say the least. We also meet LUIS up front; greeted us every day, got us taxis, helped us with our bags, towels, I mean everything... The room was beautiful, it was decorated with flowers it was such a beautiful gesture when we got there. For all our stay the room/bathroom remained clean, the AC worked wonders; we slept with the slide doors half open to hear the waves at night and the room remained cold all night long.

Plussat: So relaxing and tranquil. Perfect location close to great restaurants. Staff is so attentive! I will be back every year.

Plussat: Beautiful location with amazing views of the water. Small and very private property with quiet beaches close by and an easy 20min walk to the ruins. The staff was amazing. Courteous, kind and very helpful. They helped to make our stay as perfect as possible.

Plussat: Food was wonderful, drinks were creative and tasty, rooms were always clean, it was easy to secure a lounger out by the ocean... and the staff was WONDERFUL.

Miinukset: It was a taxi ride to the town areas... difficult to walk places.

Plussat: Mi amor is such a beautiful boutique hotel with amazing decoration, lovely and welcoming staff that does everything to make sure you are enjoying your time! The food is great don't skip breakfast! I recommend the French Toast! The perfect place for a romantic couple gateway!

Miinukset: Everything was perfect, the hotel is facing the ocean but you have no beach. But the hotel give you beach access passes to the other hotels of the group (La Zebra & El Pez) which are directly on the beach so you can enjoy a beach day there and take the opportunity to discover another hotel too!

Plussat: The food was amazing. One of the best restaurants in Tulum. Breakfast, lunch, dinner, desert...perfect! The location was amazing (just outside of the main town area). Very private and romantic. This was exactly what we were looking for.

Plussat: The property, staff, and restaurant was all amazing. Our room was fantastic. Best view ever!!! The bartender, waiters, and front desk staff were wonderful. Made our experience very personal.

Miinukset: The only negative was lack of beach access. They stated beach would be accessible at low tide. That was not our experience in the 5 days we were here. There is a public beach within a short walk but there was no beach service or chairs and we were not comfortable leaving our things on protected to both go in the water together.

Plussat: The food was incredible - especially the breakfast! The staff could not have done any more to help- they were amazing! The hotel itself and the view was beautiful!

Miinukset: Nothing

Plussat: Staff is very friendly. Everything was very clean en tidy and the location is good in the center (Tulum Pueblo). You can rent bikes for free.

Miinukset: More variety of breakfast is the only thing that holds up to give a 10.

Plussat: Very, very friendly and helpful staff!!!! Very clean! Coffee maschine in the room!

Miinukset: Street noise.

Plussat: Staff were excellent, room was clean, spacious and well equipped. Pool looked lovely although we didn't use it. Breakfast was good. Hotel was in a good location, short walk to the main street with all the bars, restaurants and shops. Overall was very happy with the stay and cannot give enough praise to the staff.

Miinukset: Not enough parking, however the staff went out their way to find us a spot right in front of the hotel so not a complaint. Maybe there could be more complimentary water and coffee.

Plussat: The bedrooms were spacious and comfortable. The staff cleaned the rooms & provided fresh towels and bedding everyday. The pool was a welcome relief from the midday heat. The staff were very friendly and eager to help. Overall I would recommend this property if you wish to stay in Tulum town and explore the region.

Miinukset: The inclusive breakfast was very limited although it is served in a cafe attached to the hotel with lovely paid additional options.

Plussat: Beautiful room and luxury bathroom. Nice swimming pool, although a little too cold.

Miinukset: The included breakfast was poor. Not much choice. One day we could only eat cup cakes instead of bread. Other day a little sweet bread. The only plus was that you always get some fruit. But if you wanted to have a normal breakfast, you had to order (and pay) for breakfast. And the fan in the lowest position was too hard and the airco was too cold. So I caught a cold and cough in those 4 nights. Without those things it really was too hot inside.

Plussat: Very beautiful and modern hotel! The staff is so friendly and helpful! The rooftop terrace has a fantastic view!

Plussat: Breakfast at the beginning

Plussat: Sabine, the property manager was great with her recommendations and spot on services:-)

Miinukset: The Double bed was a bit small by American standards.

Plussat: Very cute and clean. Well designed for confort

Plussat: This appartment was fabulous. It was very clean, with all the necessary amenities and spacious. Confortable bed, nice bathroom and toilet. Great size appartment and modern equipment. They take care of small details, such us welcoming drinks and snacks, toiletries and a big water carrafe at the appartment as well which is great. The rooftop is a plus. It's near the town centre, just walking distance, close to some nice restaurants, such as the popular "Asadero".

Miinukset: One of the air-con machines kept dropping water. Bear in ming that the location is in the town centre, so you will need your own car, taxi or bycicles to go towards the beaches, sea side hotels, restaurants or clubs. We already knew this, so it was not a problem.

Plussat: Huone oli puhdas, viihtyisä ja sieltä löytyi kaikki tarvittava. Ok aamupala. Henkilökunta avuliasta ja ystävällistä. Mukava kattoterassi ja pari pulahdusallasta. Lähellä paljon ravintoloita, baareja ja pienempiä kauppoja.

Miinukset: Rannalle pitkä matka

Plussat: simple but healthy

Miinukset: location and quick reply from staff

Plussat: Loved my stay at azura would definitely recommend! Great location next to loads of restaurants and street food. Staff are friendly and very helpful! They stored our bikes for us that we had rented. The rooms are spacious and clean! Loved the coffee machine and filtered water! The roof top pool is great to cool off after a day of sightseeing!

Miinukset: The breakfast would be better if there was a choice rather than the same thing everday but apart from that I wouldn’t change a thing!

Plussat: A great spacious 2 bedroom apartment with everything we could need for our holiday. Comfy beds and a big lounge room with Netflix on the TV was great. The location was close to the main street in Tulum and was a 4km bike ride to the beach.

Miinukset: There was some construction going on whilst we were staying meaning loud banging at 7.30am which was not great! It also meant the pool was occasionally shut.

Plussat: Breakfast was amazing both in content and view.

Miinukset: The ocean was a bit dirty and the rocks along the beach are not good for swimming. I don't know what they could do but it was a turnoff.

Plussat: Amazing and relaxing place - allows you to disconnect from it all. Excellent views and pools. We were in tulum in sargassum season but because the hotel is in a bay there was much less than in tulum beaches - and the hotel cleans the beach daily. Free equipment for kayaking and snorkeling. Very nice restaurant with daily events. Staff is marvellous.

Miinukset: If i had to find a flaw - if you want to go to tulum’s restaurants and bars- and don’t have a car - you bave to call a cab 20 mins in advance and it takes a while.

Plussat: Excellent staff. kind and service oriented

Miinukset: Everything was terrific. The only inconvenience was the sargasso. In front of the hotel was very good. But the rest of the beach was highly affected.

Plussat: Everything. Beach, staff, views, rooftop, food!

Miinukset: Cant really fault it.

Plussat: Very good rooms with exceptional sea and pool view. Good restaurant. Fantastic location for someone or family who looks for quite place

Miinukset: The beach is not the best for swimming. Nice white sand but with many rocks and debris

Plussat: Exceeded our expectations!!!! Loved paddle boarding, and snorkeling! Great beach, and loved the roof top pool!!

Miinukset: Loved everything

Plussat: Simply breathtaking . So zen and beautiful . We will definitely be back .

Plussat: It felt like a little paradise right at the beach. Not too crowded. Staff is awesome and very friendly.

Plussat: Quiet place to rest and enjoy, the staff was fully committed to meet our needs. Food in the restaurant is great. Definitively, value for money!

Plussat: Amazing staff, great location 10 out of 10!!

Plussat: The beds were huge and super comfortable, room was spacious and clean. We went for an ocean front room and it was great chilling on the balcony too. Wandering barefoot everywhere was a dream and it’s right on the beautiful Tulum beach. It was handy having a little super market across the road. The food in the restaurant was nice we had breakfast everyday there and lunch once. It was a nice touch getting a welcome drink. The staff really make this place though, they were super helpful, from the security guy to the Restuarant staff and the reception staff they really were a total delight and made our stay relaxing and enjoyable.

Miinukset: It would be good to have a drawer or too in the room as there weren’t any. The hairdryer gave off quite a strong burning smell when it was being used. But these are very minor points. The main drawback of beachside Tulum is the road, it’s in poor condition and because there is lots of building work going on there were traffic jams and it was difficult to get anywhere. Walking at night was really difficult because there’s no footpath or lights so it’s dangerous. It’s not Dune Boutiques fault but I’d want to know if I was considering a stay in this area.

Plussat: Secluded with a great location on the beach- great restaurant. A/C in the rooms but still boutique and small feeling. All kinds of small details they have though of for you. Bikes for rent very close by. Love this place!

Plussat: The staff were lovely, and the free bikes made it easy to get to the beach and the ruins.

Miinukset: Nothing

Plussat: Beautiful boutique hotel with very friendly staff. Very good service and very clean rooms! I would highly recommend Elements Tulum Boutique Hotel.

Miinukset: I have nothing to report.

Plussat: Wonderful. Laid back and decorated well. Spacious clean rooms. Great location - off the busy strip but easy to get everywhere.

Plussat: Rosy is the best hostess. Very friendly and concerned.

Plussat: Best location, Very confortable and the staff were very nice

Plussat: Really clean and beautiful place to stay! The rooms were really big! Professional and friendly staff! Easy to reach by car and walking distance from the town Center!

Miinukset: The hotel was a bit noisy. Our room was underneath the breakfast kitchen and we woke up every morning at 5.30 because of the noises. Not something you would expect from this price range hotel. We let the staff know. The breakfast was not to good either. Also we had to ask several times for towels, since they removed them in the morning after cleaning and replaced them later in the afternoon. Not really convenient if you want to shower in between.

Plussat: Location close to the beach road Quiet at night Free bike rental Amazing shower Variety in breakfast buffet

Plussat: Beautiful Room and Bathroom Great location

Plussat: Breakfast menu was great - local cuisine options as well as typical breakfast options, complimentary basket of pastries and fruit was great Room was huge and modern and had access to semi-private pool (Room name: Atardecer) Hotel grounds are beautiful and always clean. Great facilities incl outdoor bathroom/showers and towels Location is great very close to many bars, shops and restaurants - better location than some of the fancier hotels further down the road Seaweed problem is everywhere although much less noticeable at Ana y Jose

Miinukset: Bicycles for hire looked old and unclean - dispute with hotel about bicycle wanted refund after short use due to its old appearance but hotel staff were adamant because contract was signed I had to keep bike and did not consider offering me refund nor alternative newer bicycle

Plussat: The staff at Ana y Jose was excellent, whether at the lobby, by the pool, or on the beach, everyone there made you sure that you had everything you needed. The included breakfast was fantastic, especially the assorted breads and the Mexican dishes.

Miinukset: The room needs more space to put away clothing. We had a smaller room located near the pool that we enjoyed but the lack of a dresser was a bit uncomfortable at times.

Plussat: Absolutely stunning and great location to all the fun spots. Perfectly placed to be out of all the commotion, too. We loved our room. Highly recommend requesting the one with a connecting pool. The staff coordinate with my friends to make my bachelorette super special!

Plussat: Ana y Jose is a beautiful property with an attentive staff. The daily breakfast was amazing.

Miinukset: n/a

Plussat: The place was so tasteful and extremely comfortable in most respects. The staff were wonderful, helpful and kind. The room was beautiful and extremely well maintained. The view and beach set up was so perfect and Thoughtful in not being overdeveloped.

Miinukset: The only bummer was the extremely loud traffic on the road . Our room, albeit wonderful, was right on the road and we had great difficulty sleeping because of the trucks etc. The staff were as accommodating as they could be to remedy the situation but there is little you can do. Tulum is overdeveloped.

Plussat: The hotel made the trip! The staff was so kind, hotel was beautiful, and felt at peace staying there. Great location, too!

Plussat: Stop your search and book Ana y Jose now. Stayed for an extended weekend in the ocean front suite (Amanecer) and the room was very clean and had a cool rustic feel. I loved lounging on the hammock in front of the room just listening to the waves. The staff were attentive especially Marta (manager) and William (waiter). The hotel also helped arrange trips to a nearby cenote and Mayan temple. This will definitely be my go to escape in Tulum.

Miinukset: It would be nice if there was more lighting in the bathroom especially when applying makeup in the evenings.

Plussat: Great location, services was great at times, others a bit slow. Beach service was very good! The seaweed in the water and on the beach made swimming impossible and looking at the water not pleasant, not the properties fault, but something to consider. Our room, next to pool could be noisy at times when kids were swimming. Spa service was fantastic first time, not nearly as good second time. Bed was great!!

Miinukset: Price a bit high for what you get. Seaweed in water and on beach. Food selection did not work for us, so only ate breakfast here and ordered French fries on the beach.

Plussat: Service

Plussat: From the moment we checked in, we were overwhelmed with the luxury and friendliness of this property. At checkin we were offered a beverage, choose the coconut water. The room was luxuriously appointed, spacious, clean. Robe, slippers, shampoo, conditioner and lotion, beach bag and a lovely plate of fruit awaited. The service in the restaurants was perfect. The pool was beautiful and the proximity to the ocean incredible.

Plussat: The Breakfast was delicious, the beach was heavenly, and the space was intimate and cozy. The pool was a great addition with our young daughter.

Miinukset: the rooms were dark but that didn't matter if you spent the day on the beach.

Plussat: Thank you Ana y Jose! Spent our 10 year anniversary in Tulum. Ideal location. So relaxing. Very attentive staff. Patron room made us feel like VIPs!

Plussat: Everything was great

Miinukset: N/A

Plussat: The staff were incredible! Location is primo, only a few minutes walk to the city center and about a 20-25minute bike ride to the beaches. Very clean, very safe.

Miinukset: The bed was a bit too firm for us.

Plussat: Serenity

Plussat: Breakfast was ok. Lunch and cocktails were great. Beach was awesome.

Miinukset: - Musty smell in the room, stay away if you are allergic. Hard to breathe and very uncomfortable. - Room did not get any sun at all. Nothing dried while we were there. - Room design does not make sense. Two showers in the room, no door inside the room anywhere. The whole room gets steamy. One of the showers' has no drainage and bathroom floor gets all the water unable to drain. - Very noisy starting at 6:50am, impossible to sleep later. - No beach towels were available one day in the morning, for hours.

Miinukset: Hotel concept, design, location, rooms are extraordinary. But. Do not expect service, Be Tulum is more like super exclusive Bed and Breakfast type of hotel. Think they feel strong monopoly position in premium segment and are not inclined to deliver premium service, why would they, people still come because premium is in scarcity here. Lots of little things we did not like on the service side that irritate: there was no EU adapter at reception (taken by other hotel guests) so they got one for us and wanted to charge 25 USD; recommended restaurants in Tulum which were super retail type of central location restaurants (did not match our request of the restaurant type); did not know what is happening in town in terms of recreational program/events -had to squeeze info by making them look it up in the internet; were not listening what we want from excursions/not very aware re excursions - said we cannot go to national park alone (Punta Allen as one of destinations there) and need guide to escort us there – offered private tour, of course. Well, that is not true, guide is not obligatory to go to the park; sauna - first they say its free for 1 hour, then at the SPA reception they say we cannot use it unless we book a massage, then at hotel reception they say it is possible only during certain time slots. No major defaults, but fails come one after another and overall impression is that personnel is not informed, is too relaxed and just don’t care, have a feeling that management is not present here. Sadly, my cell phone was stolen, left it outside the room next to our private swimming pool in our private area before going to bed and in the morning it was bye bye....should have warned that this happens here. Instead, upon check-in we were told that everything we leave at the hotel territory will be collected and returned. Someone from reception followed with comments later that all staff was checked and no phone was found- as if I care about the process.

Plussat: The smell of burning copal everywhere

Miinukset: Nothing

Plussat: Food at restaurant by beach was amazing, the beach was perfect and the design of the outdoor hotel was pretty and jungle feeling. The bed was amazingly comfortable.

Miinukset: For the high price I felt the property lacked a lot. Only breakfast is included and you’re limited even that. A drink voucher or complimentary desserts with orders would have been nice. We ran out of toothpaste and the front didn’t have any. If you don’t offer all of it to your guests I suggest at least a few commodities behind the desk for guest requests. The turn down was just making the bed and taking trash out. In other places a turn down has a little surprise, even a little chocolate would have been a nice touch. Our room smelled like sewage it did get fixed but not something I expect for the price. You can hear everything outside your door, both nights loud guests woke me up, not the hotels fault but when I mentioned it the front was very rude and told me to just report it next time.

Plussat: The hotel is located in the middle of the jungle bordering the beach. Simply the most amazing location one could imagine.

Plussat: The extra attention to the smallest of details, all employees was super nice and professional, the suite was beautiful and had it all- a great huge bad, 2 (!) showers, decorated in good taste and of course the amazing little garden with the private pool.. The "jungle" between the suites was beautiful, the restaurant on the edge of the beach..and of course the beach! Just 1 min from the farest of suites. It was the perfect vacation, peaceful and tranquil. Would go back in a minute!

Miinukset: There wasn't strong wi-fi, it's not that bad but could be improved

Plussat: The location was excellent and the fine dining experience was fantastic

Miinukset: Inconsistent staff attentiveness. Some staff very attentive and helpful, others simply stood there and watched. This was particularly so at the beach bar/restaurant. Limited menu at beach bar/restaurant. Grill restaurant advertised on website not open. Drinks, especially wine, ridiculously expensive, although food prices seemed reasonable. No porter to assist with luggage upon arrival. Our taxi driver had to bring our bags in. Would have liked a bar fridge and better lighting in room.

Plussat: Stunning place. Really loved the 1950s look. Very quiet and relaxing. Holistika restaurant at the end of the road was great too for food and yoga classes

Miinukset: It's a little far to walk to town but taxis are cheap and plentiful

Plussat: We looooooooooooooved this place. It's really, really beautiful and I love how you're never completely inside apart from when you're in you're actual room. All of the staff we spoke to were really lovely and the reception staff speak excellent English and I thought it was a very nice touch that the morning receptionist knew my name and said good morning even though that was the first time I was meeting her. The bed was very comfortable and it was really quiet at night. The shower was also pretty good, a little more water pressure and it would be perfect.

Miinukset: Not everything on the breakfast menu is included in the free breakfast. There's a good chance this is marked on the menu but we were exhausted from a long trip so weren't at our most observant. It would be great if the waitress pointed this out before people order. However, the way this misunderstanding was dealt with was nothing but positive and polite. Also one other thing is check the photos because they are a good representation of the beautiful rooms but think it is a stretch to call them 'suites'.

Plussat: Loved the design of this hotel. Rooms were simple but comfortable, with big bathroom. The pool and bar area are super cute too. Perfect if spending a night or two in Tulum town.

Miinukset: The fact that the breakfast wasn’t included was a huge disappointment, as for the price you pay a night it should definitely be included. Plus the facilities they have for breakfast are not great, selection is very limited and prices are way too high. Really think that having breakfast included and improving its quality would bring higher ratings for the hotel.

Plussat: I really enjoyed the fact that you feel your in the middle of the jungle. The staff was very friendly. The Pool is very nice.

Miinukset: Breakfast could be a bit richer with more options.

Plussat: Relaxed, beautifully designed and lovely staff. I stayed in room 2 it was gorgeous. I had the best negroni for a long time.

Miinukset: The staff and the design and attention to detail.

Plussat: Very serene and calming. Everything was clean and the aesthetic was on point.

Miinukset: Small things, like no shelf in shower for shampoo and the room was a bit tight due to a large armoire.

Plussat: We didn't like Tulum, so the fact that the hotel is a little way out of town was a bonus! The rooms and grounds are beautifully designed, and very restful. The staff were friendly.

Miinukset: Breakfast is available, but otherwise you have to go elsewhere for food. More drinking water should be provided. It was expensive for what it is, but then that's true of Tulum as a whole!

Plussat: Great location. Beautiful facilities. Food was great.

Miinukset: Food and drinks were a little pricey

Plussat: Overall a very nice experience! The location was perfect, staff/service was very nice!

Plussat: Everything was stunning. tucked away and felt very remote and small. Not a huge resort so not crowed which is what we wanted. Staff made sure to know your name and was always so great. Can't wait to come back.

Miinukset: The only down side was since it's tents you never know how loud it will be. We had some very loud people next to us but the staff were very kind and helped us. Also sometimes the water is not the hottest but everyone tries to make it up to you. It's little details that shouldn't bother you in the grand scheme but worth knowing!

Plussat: The property is very serene and catering to the mental wellness.

Miinukset: The property layout is amazing!

Plussat: Vibe, design, service, views

Miinukset: Mosquitos

Plussat: The food was AMAZING! We ate every meal there and didn't want to go anywhere else. So many great options and love that there were so many healthy options made very well too!

Miinukset: There was construction going on when we were there, so it was pretty loud most the day. Kind of ruined the experience laying by the pool and by the beach, but we realize they have to make renovations at some point.

Plussat: They really make you feel part of the Habitas family. It’s a unique experience I’ve never seen before. The staff is really friendly, open, speak proper English, the food is amazing. It almost feels like you’re in a little village, where the focus is on relaxing, yoga, mindfulness. We booked here because after 2 weeks of fulltime traveling we wanted to relax and chill out.

Miinukset: As it’s located near the sea, and you sleep in tents, without much isolation, you can hear the sound of the sea pretty good, so when sleeping it’s not really quite :(

Plussat: The staff was attentive and kind, the room was charming and the restaurant/beach infrastructure was great. The place is absolutely special.

Miinukset: There was an electrical issue on the first night and we stayed without AC until the next morning. We slept terribly and the room was full os mosquitos. Moreover, they had a big concert on the same night. We only found out about it when we arrived at the hotel. It was plan to last from 9 pm until midnight but it only finished at 1 am. It felt like the band was playing inside our room. Definitely not a relaxing experience.

Plussat: Great restaurant. Good free yoga classes from good teachers. My wife enjoyed the mud clay experience. We enjoyed biking from here into downtown Tulum. Paulina was nice enough to move us to a quieter room (#10) after we complained about clearly being able to hear the road nearby and trucks, cars, bikes etc all through the night. Could even hear the guests next door speaking at 3am!

Miinukset: The rooms/tents have ZERO sound proofing. My shoes got stolen by a guest that was there for a party for one of the owners brothers. Our first night a raccoon got into our bathroom trash can and dirty toilet paper was strewn all over the bathroom floor. When we informed the front desk about it, they told us they didn’t have anyone available to clean it up until 7am the next day. Eventually we were able to convince them to give us a dustpan and broom so I could do it myself. Beach ok but nothing special, much nicer beaches at other hotels. This was our honeymoon and the Hotel had one chance to make the experience less traumatic, but all they did was deduct $150 from our checkout bill... to cover the cost of my stolen shoes. Will never be back here again.

Plussat: Loved the beach area. The restaurant was SO good. Try the coconut ice cream! We also loved the staff! Very helpful and super friendly. Great experience!

Miinukset: Breakfast could be included in the room rate. That would have perfected the experience at habitas.

Plussat: My room and bed was HUGE, which was just what I wanted after sleeping in bunk beds for 6 weeks. I had a first floor balcony room overlooking the beautiful pool and it was wonderful. The offer included breakfast, basic but enough for set you up for the day including someone who will cook scrambled eggs for you. You are able to use the kitchenette throughout the day to prepare and cook your own food too which was great. It’s quiet and serene and even though there are only 6 beds around the pool, only 2 or 3 were in use at any one time. There is an onsite cycle hire from between $100-$150 pesos (depending on if they already have a bike there or someone has to bring a bike over from another rental) which I think is pretty essential for heading to the beach, it’s a very long walk! Staff were really friendly and went over and above to accommodate me - especially when I got stuck on my balcony!

Miinukset: Every 10 minutes or so the fridge in my room would bang so loudly it would make me jump. Not a problem at night as I have ear plugs but a little jarring when relaxing in my room. This is self catering accommodation - I must have missed this on the listing so look out for it! Breakfast is the only included meal and food option at this accommodation.

Plussat: Nice room, beautiful pool and very helpful staff

Plussat: - Very big bed - Beautiful and big pool - Nice decoration - Very nice staff (cooks at breakfast, gardener, maids and the persons at the reception). - Great parking - Excellent shower products that are efficient and smell so good - Standard of a luxury hotel without the price our stay was amazing

Miinukset: - A bit far from te city center and the beach (you need a car if you book here) - Bad quality of the WiFi

Plussat: This property was incredible. The rooms themselves are simple (but with everything you need), clean and the pool is fantastic. The staff are absolutely amazing and are always willing to help answer any questions/make arrangements for day trips etc. We had a terrible experience at a local air BnB so contacted the property on the same day that we checked in to book and Israel was more than accommodating. He was so helpful !!! I recommend this hotel so highly and if you are looking for a comfortable, no hassle stay close to town - honestly look no further !

Plussat: Very friendly and helpful Nice pool Best playa in Yucatán only some km away

Miinukset: Nothing

Plussat: We had a great time at H2O, stayed for 7 nights and went on many different day trips. Mariana and team were so friendly, great hospitality. Room was specious, clean and modern. The common area designed with great taste.

Miinukset: Most friendly staff. Clean, spacious, modern room. Breakfast & common area, amazing pool. Great location, close to city and major street for trips.

Plussat: The guy named Israel who welcomed us to the Hotel was very friendly and helpful. The room was beautiful and specious with a nice balcony and a large bathroom A breakfast by the pool in the morning was just perfect Thank you for a great stay

Plussat: The staff was helpful and nice, the room was clean, cold and nice. The property was green relaxing and best of all the place seems to have pride in owner ship. My room had a nice bed and the Balcony was nice, there were hammock hooks but no hammocks so the option would be nice (but was quite ok with out.) Hot water showers and the works breakfast included it's a wonderful place to stay!

Miinukset: Just the walk here through the roads of Tulum that have not seemed to ketch up with the development this not being the hotels fault more failure on infrastructure on the city's part.

Plussat: Great location, wonderful garden.

Plussat: The staff was amazing and extremely helpful! The garden is truly an oasis! The hotel was off the beaten path, but very safe and just blocks from downtown.

Miinukset: The shower was unable to get hot/warm.

Plussat: Nice garden, nice rooms, close to the city center. As it is not directly at the main street it is very quiet. But more at the end of the city center. The host had good recommendations for food.

Miinukset: No critic to the hotel. Just a few mosquitos in the garden. Better us repellent. Air condition was not properly working.

Plussat: - there is safe and small fridge in the room

Miinukset: - breakfast, there were only bread, butter, jam and coffee

Plussat: Peaceful, bungalows very pretty and spacious, all day free coffee, convenient for centre of Tulum, staff super friendly and helpful

Miinukset: Breakfast limited but didn’t matter as wonderful cafes nearby and there is free coffee

Plussat: Everything, private parking, night guards, late check in, comfy beds, breakfast, close to cheap taco place and shops

Miinukset: Nothing

Plussat: Everything was ok, staff was very friendly and helpful.

Miinukset: Internet wasn't working during our entire stay.

Plussat: we ad a very short stay but we had a good night sleep and the facilities were great. AC and hot water.

Miinukset: there was nothing i didnt like

Plussat: The little oasis where it is located is very beautiful, nice green garden. There was courtesy coffee for breakfast, it was very welcomed. Super friendly and helpful staff.

Miinukset: I stayed at a bungalow, it was comfortable, but the bed was very small and not that comfy, I am a little picky and for my taste the bathroom needed some more cleaning. And it would be nice to have new amenities like shampoo and soap everyday, we only got those the first day. No AC at the bungalows, but there were 3 nice fans.

Plussat: Mathias was very friendly and helpful.

Miinukset: No wifi during the whole stay of 5 days, which made us spend more time at cafes using wifi for planning than anticipated. Sheets had oil stains on them.

Plussat: Lähellä paljon hyviä ravintoloita. Rauhallinen sijainti. Ihana sisäpiha. Helppo pyöräillä rannalle, raunioille yms.

Plussat: Beautiful condohotel with everything you need for a comfortable stay. The outdoor bathtub was great.

Miinukset: The temperature in the place when we arrived was way too hot and took a long time to cool down.

Plussat: Great breakfast. Great value.

Plussat: It was a lovely boutique hotel—The staff was awesome—made you feel at home! Breakfast was like being with family!

Miinukset: The mosquitos were unbearable! Which was unfortunate as could not enjoy sitting comfortably outside —They really need to do something about that! Like spray 24/7! Bad!

Plussat: Great location in Tulum centre.

Miinukset: The free bikes were very very old. It would be safer for the customers if they charge a small fee and get new ones.

Miinukset: It doesn’t live up to the photos, looks more tired in real life. The air conditioning did not work very well at all. Breakfast seemed to be a slapdash approach, with only fried eggs available.

Plussat: Room was very spacious, well maintained. Bed very comfortable. We would also like to thank Juan for the very informative conversations and recommendations about the area. We particularly enjoyed our visit to Coba as well as the lovely afternoon we spent with a family at Campamento Hildago. It was a great experience.

Plussat: Friendly and helpful staff. The pool was just perfect and the rooms were very good as well.

Miinukset: There’s a bit of noise from the outside. Nothing to blame the hotel staff for, but can be a nuisance for some.

Plussat: We stayed at Frida apartment. It was very spacious and had everything needed, the kitchen was also well equipped. The garden and the pool area were quite small, but very nicely decorated and cozy. Restaurants and bars are short walking distance from the hotel.

Miinukset: The lighting in the apartment was quite poor, living room felt dark. The furniture was a bit dated.

Plussat: The kitchen was fully equipped which was nice since I stayed there two weeks. Everything on the property was well managed like the pool and breakfast was very good. It was nice to always have a bike immediately available as it’s the most comfortable way to get around without spending on taxis everyday, everywhere. Ana, Danial and the other staff members are sweet people. The garden itself is beautiful and it was a generally peaceful stay!

Miinukset: It’s a little loud, in the mornings. I had a ground level room and the guys biking around selling something constantly honking their horns was a little obnoxious and there was a lot of construction noise as well. I understand this place is in the center of the city so you should expect some noise level. Also an employee, I believe his name was Cesar, had a very bad attitude. He was the only employee who was not friendly. When I asked for my bike seat to be lowered he just remained on Facebook on his cellphone while I stood by the door waiting. When my water wasn’t working in the room and the front desk guy told him to go check it, he just goes “5 minutes” when he was sitting on his phone doing nothing. I would expect as a hotel employee, you should be prompt and quick to accommodate your guests. Not just sit around on your phone all day. I really did not appreciate his attitude.

Plussat: Cute place,perfect for our group. We loved the pool and the vibe. Everything is really close!