Tulum hotellia

Plussat: Couldn't find our check in then tried to charge us twice Had us call third party travel booking to sort it out. Rooms are dirty

Miinukset: Nothing

Plussat: I liked the views and the main grounds

Miinukset: The rooms and amenities were not satisfactory. Too expensive for what it is.

Plussat: I like the room.

Miinukset: The food was not that great and the pool was small. Not really much to do for children.

Plussat: Nothing.

Miinukset: Overpriced, cheesy and extremely unaccommodating staff. Also, it has no right to call itself in tulum.

Miinukset: The dreams motel will not allow you to book anything on the property without enduring their time share sales pitch for hours. The food was barely edible. Nothing worked, there were insects everywhere in every room and if you upgrade your room to a "suite", then you're surely to be disappointed by a living room the size of a hornets nest...tiny. The staff ignores do not disturb signs - repeatedly. And if you expect to meet other guests, then be prepared for a redneck riviera from red states - I thought I was in an episode of party down south, with a hint of white trash. To compound all this, the hotel is near to NOTHING. Dreams must have purchased emir awards (not uncommon). Do yourself a favor and stay at Be Tulum or Ana y Jose.

Plussat: The breakfast buffet was the best food on the resort.

Miinukset: All of the rest of the food outside of breakfast was pretty nasty.

Plussat: Great breakfast. Lovely beach.

Miinukset: Way too much noise! The least peaceful place- construction, road noise, clanging pipes, super loud thumping music. And the staff couldn’t or wouldn’t do much about it- they could only offer us a far inferior room.

Plussat: Very good. Could more celan and confortable. Romos a bit more spacious

Miinukset: More spa e in Room and maje more confortable the arrangement or distribution

Plussat: The food at the restaurant Lo Popular was outstanding, the pulpo confit and tuna tartare were phenomenal.

Miinukset: The floors in our room were filthy, there were huge gaps in the floor boards and I lost several pieces of jewelry that could not be returned because they were underneath our room in the dirt. There was constant noise from other guests and from construction that woke us up at 7 AM every day, yet we received a noise complaint from having netflix playing on our ipad at 7 PM. The staff was hit or miss, some of them were extremely friendly and accommodating, however generally speaking they were unavailable to assist with anything, never gave us a tour of the property so we felt extremely lost the first two days we were there. We had to call housekeeping three times to have them clean our room, which at this point had been two full days before they came and cleaned. My husband and I are also covered head to toe with bites that I suspect are from bed bugs. I would never stay here again, the entire experience was awful.

Plussat: The grounds and suites are well kept and very clean. The staff members are extremely kind and helpful. The hotel location is very romantic and quaint. Loved every second of my stay st Dismante K.

Plussat: Unique hotel. I would recommend if you are looking to relax and log off. This hotel is a bit open to the environment, and I loved it. You can clearly hear the ocean from the bedroom. There’s a lot of areas around the hotel where you can rest and enjoy the view.

Miinukset: Please note the shared bathroom experience for some villas. I was a little nervous about it but once I was there, I got used to it very quickly. Showers are in an enclosed hut, and you do have privacy. I would say that you need an open mind. Also there’s no A/C in this hotel

Plussat: Beautiful location, as is all of Tulum.

Miinukset: Very loud parties thrown BY hotel. No room service No fridge Limited hot water Primitive Housekeeping walks in unannounced with no schedule to clean rooms. Pool cleaner would do the same. Private pool in our casita would be walked into regularly. Not private Housekeeping accidentally took our personal towels and hotel has still not returned

Miinukset: Bad service. No towels. Bad attitude from the manager. Cold food.

Plussat: The extra attention to the smallest of details, all employees was super nice and professional, the suite was beautiful and had it all- a great huge bad, 2 (!) showers, decorated in good taste and of course the amazing little garden with the private pool.. The "jungle" between the suites was beautiful, the restaurant on the edge of the beach..and of course the beach! Just 1 min from the farest of suites. It was the perfect vacation, peaceful and tranquil. Would go back in a minute!

Miinukset: There wasn't strong wi-fi, it's not that bad but could be improved

Plussat: Absolutely stunning architecturally, fabulous beach, impeccable cleanliness and comfort, food was delicious. Staff very friendly.

Miinukset: none.

Plussat: The entire staff was wonderful, caring, genuine and made us feel like we were they're most valued guests.

Plussat: The attention for the staff and de hotel it´s was a wonderful experience

Plussat: I was extremely happy with my stay at Be Tulum. The very helpful staff were the highlight for me. It is a wonderful location and I was sorry I couldn't stay longer.

Plussat: amazing place, great beach, impecable service, very nice staff

Plussat: The hotel, staff, room's are great!! Food is mainly pretty good.

Miinukset: I think there needs to be more of an emphasis on the fact that the beaches are having a huge seaweed problem. The beach at this hotel was ALWAYS full of seaweed. I am talking about TONS of it. You can't swim in front of the hotel because of it. They have crews trying to shovel it out daily, but they should invest in a bobcat to do this more effectively.... especially for the amount we paid for a room. Also the hotel's phones were not working when I was trying to confirm registration and that was beyond frustrating. Lastly- the hotel room doors are not great and constantly get stuck (you get locked in room) they should fix this.

Plussat: Proximity to everything a visitor might enjoy.

Miinukset: An elevator would have been nice for those with heavy luggage.

Plussat: This small hotel had a great staff lovely pool and clean simple rooms. Off the main strip of town nice and quiet, but still close in.

Plussat: Vibe, design, service, views

Miinukset: Mosquitos

Plussat: The food was amazing. One of the best restaurants in Tulum. Breakfast, lunch, dinner, desert...perfect! The location was amazing (just outside of the main town area). Very private and romantic. This was exactly what we were looking for.

Plussat: Location

Miinukset: Value for money

Plussat: Great location, service, food and accommodations

Plussat: Amazing view, large private patio, brick oven pizza, only dock in area, a/c was great working and a must, comfortable pillow-top bed. Updated rooms, very safe area, walkable to a senote, amongst large private homes and a guarded area. Felt very safe parking our vehicle there.

Miinukset: Amenities stated Egyptian Cotton Sheets, they were microfiber. No real water pressure in shower. No hot water shower, bath towels stiff, not soft.

Plussat: Everything was amazing, the staff, the food and the place I will recommend to my friend for sure

Plussat: Amazing service from start to finish. Hector made sure all of my dietary and comfort needs were met. Extremely quite and secluded. Perfect to unwind.

Miinukset: If you are looking to go into the beach town of Tulum prepare for a 30 minute taxi ride.

Plussat: location, not too crazy crowds, peaceful, large rooms, bike rental across the road.

Miinukset: food was not very good. not very helpful about tourist activities, and it said wifi but there was not

Plussat: My best friend and I stayed with her 10 year old daughter. Our room was ocean front, big, and clean. I would highly recommend for families.

Miinukset: Slow WIFI that is only accessible in the restaurant or the Lobby. Other places in Tulum have strong enough signals that reach rooms.

Plussat: my room had a great view and was clean and very comfortable.

Miinukset: i think it was too expensive for what it was, I didn´t like the breakfast. and the staff wash´t very friendly, we asked for a bottle of water one night and they told us they could´t give us one, that if we wanted one we could drive 30 min. downtown for one, with a really bad attitude.

Plussat: The Beach

Miinukset: Cheap furnishings, no Wi-Fi in room, uncomfortable bed

Plussat: The hotel made the trip! The staff was so kind, hotel was beautiful, and felt at peace staying there. Great location, too!

Plussat: Thank you Ana y Jose! Spent our 10 year anniversary in Tulum. Ideal location. So relaxing. Very attentive staff. Patron room made us feel like VIPs!