The Narayana Resort & Spa

The front desk lady was the rudest, most terrible front office person I’ve ever dealt with. She is the key reason the experience was poor. Words can not describe how terrible she was. In saying that, there were some lovely staff members at both the restaurant and front office. Atul in particular was terrific. Unfortunately though it didn’t feel like the systems were in place well enough. it felt like unless you asked people in person, things would not occur. I asked 6 times to get toilet paper and it still didn’t come. Our rooms were only made up when we asked.

location was awesome and swimming pool.

room was dirty ac remote not in room after requesting not working remote was given. no drinking water bottle. no hot water in bathroom. bathtub stopper not there. pillow cover dirty. tv also not working. after 2hrs of fight & struggle we moved to new room which was good. checked in to #217 new room#214.

Very calm place to have a rest

Slow and low-responsive service: after check-in we had to remind them bringing the towels 4 times and that complimentary water 5 times. Sounds like a joke but it's not( Never use that hotel laundry - you'll get your clothes back in the same condition but little wet)) And all that for 30 rupees for piece! Narayana team! Please test your service providers before offering them to your clients.