Crowne Plaza Rome - St. Peter's

Staff are available on time

Hotel location is remote from the facilities. The area where the Hotel located in is poor.

The bed was comfy. Housekeeping were great and tidied the room to a high standard throughout the stay.

The staff were very rude and unhelpful- I even had a receptionist hang up on me just because I asked if I could possible get ice brought up to my room since all the ice machines were broken in the hotel and it was a very hot night- I didn't think this was much of an ask and I was shocked with the blunt response. I'm not one to complain about hotel stays at all but I was shocked at the treatment from this very known business. I will never be staying at a crown plaza hotel again and recommend that the reception staff are trained further in customer service so that other guests who stay at the hotel feel more comfortable and happy during their visit. I am a frequent traveller and have had better stays in some 2 star hostels. This was a treat for my partner and myself for our honeymoon and we both left very disappointed. I would not recommend this hotel to any holiday travellers and would only recommend this hotel if you had to stay one night due to business in the city.