Relais Terme Di Tito

The view from the terrace is the only aspect about this B&B that matches the images uploaded online. It appears to be the main reason why this accommodation has such high reviews. However, I urge others not to overlook basic OHS standards simply due to a view when making an honest review. We would have had the same view from a nearby restaurant with a terrace with minus the hassle, stress and abuse we received from Fabrizio, Chiara and Antonella.

Our room was right in front of the reception & main entrance. The walls were paper thin, we could hear people entering and exiting at random times,Fabrizio typing & speaking on the phone. We had 0 PRIVACY. The heating was NOT FUNCTIONING (the weather was cold and raining during our stay). The floor was DIRTY - there were large dust particles and dirt covering the floor. Someone left a pair of socks behind which were covered in dust. There was MOULD in the shower & HOLES in the walls covered by a tile sticky taped to the plasta. We stayed 1 night to give it a chance, maybe it was 'not so bad'. BUT woke up the next morning feeling VERY ITCHY & decided to check the bed sheets. What we found was absolutely HORRIFYING. The doona, doona protector, mattress and pillows were stained with OLD DRY BLOOD, what looked like URINE and a black patch which looked like FAECES. We notified staff immediately and requested a full refund due to the lack of OHS standards. First, Antonella told us she was on 'breakfast duty' (essentially that it is not her problem) and to call Fabrizio. Fabrizio told me to leave my email address and that he can refund me if we 'leave immediately'.This sounded suspicious to me, so I requested this in writing and notified booking.com. I have video evidence of Chiara writing the note and agreeing to refund us due to the state of the room, however have not yet received a cent back. After reading the reviews more closely, it appears others had similar issues. If you look closely, Fabrizio & staff have a rebuttal to every negative comment, some of which are quiet rude. I have contacted Fabrizio again about our refund and he accused me of damaging the shower head which luckily for me I have a video recording of EVERYTHING - of us showing the room to Antonella & in the video the shower head is not damaged as she turns it on. We are still waiting for our refund.