Hyatt Place St Petersburg/Downtown

Nothing

Room was not what I choose, staff was no helpful, tub would drain properly

Location was the main reason and take away of stay.

The reception was less than warm and fuzzy - I get you’re annoyed to be working on New Year’s Eve - not my problem. Speak up and be kind to your customer. I booked a King room months in advance via booking but they gave me an accessible queen room with no explanation until I got to the room and immediately called back down. The surly receptionist informed me they were sold out of King rooms and “that’s what you get for booking with a third party”. I asked if my price would then be reduced and she again just said “take it up with booking.com” So rude. Then, I go to use the bathroom and have to flush the toilet like 5 times to even get it to fill up with water. It was amateur hour at the brand new, only 2-yr old Hyatt. The cherry on top of this annoying stay: less than 24 hrs after we checked out when I’m unpacking at home, I realized I left an expensive, never-worn black sequin dress in the closet. No biggie right - all them and surely it will be there for me to pick up later. Wrong. Hotel staff informed me that they supposedly looked everywhere and the dress is just nowhere to be found. Then ACTUALLY say to me..maybe months down the road you’ll see it actually is in your suitcase or your husband grabbed it for you - ARE YOU SERIOUS?! I said to the manager “I’m not a freaking idiot. Your staff OBVIOUSLY stole it or threw it away carelessly”. The dumb manager suggested I could just file a police report and there was nothing they could do for me. No discount. No hotel voucher (as if I’d EVER stay here again). I replied “no thanks, I’d rather just write online reviews” karma is a b****.