Autonvuokraus Saint Petersburg

Worse service in my life

Plussat: Nothing

Miinukset: The way I was treated. My flight was a little late and I arrived 7 minutes after they closed and the employee was extremely rude and would not rent me my car. She was very unprofessional.

Plussat: Rental car price.

Miinukset: Contracted for a 5 passenger compact car, got flim flamed into a 4 passenger sub compact car which was useless for our purposes. Parked the sub compact car in my drive and ended up using our personal car for a short vacation. Didn't use the too small rental car at all for our trip.

They don't know what the words customer service mean.

Miinukset: When I made a reservation online I asked for a small economy size car. I am 5' tall. I can drive most cars as long there is tilt wheel and the the seat can be pulled forward and theback can come forward far enough. I have never been to a car rental location that had only 2 cars to rent. This is in St. Pete Beach in March. Yes it is a busy time of year but that is why I made a reservation. They gave me a Nissan Pathfinder which is a Mid size SUV which seats 7 people. I was the only one that would be using the car.The car was very nice and since they said that was all they had, I took it. When I got home I called them and said I am going to need a different car as it was too big. I needed 2 pillows to drive it. They said they didn't have any other cars but may have more in a couple of days. When I called back, they said once again that they had no cars but that I could drive to the Tampa airport 45+ minutes away to exchange it. I did go the airport and got another car but there was no apology, no what can we do to make it up to you, nothing. I say go to Enterprise. They know what customer service means!

Worst experience possible

Miinukset: The booking was apparently made with a location that was nowhere near the airport we had said we were landing at ( St. Petersburg Clearwater airport) that we discovered when we landed did not have evening office hours and was closed and even had it been open, did not have shuttle pick up at this airport. So we were stranded with no car. We had to rent from another company at the airport during the most expensive week of the year for car rentals in Florida. If our credit card was charged for this reservation ahead of time, I want the full amount refunded immediately and if I were your company, I would reimburse me for the increased cost of renting the car I did at the last minute when we arrived at the airport...Edward P. Allen Jr.