Pestana Convento do Carmo Bahia

Location and type of establishment.

Pool was dirty from leaves and polen and staff never cleaned it even thought we requested it and it was promised. Mattress on bed was old and hard to sleep.

the hotel is located 5 min walk from Pelourinho in an ancient monastery of the XVI century. the hotel is very atmospheric, filled with antiques, art objects. in the main courtyard there is a nice pool. every morning little monkeys - marmosets - come to the atrium searching some food.

I’m staying here not for the first time and I see a negative dynamics. Unfortunately, luxury hotel is dying. First, the clearing is just very bad. You can say, it is just a formality. I had to look for a cleaning tag several times. Once cleaner brought a bath foam instead of the shampoo, and the towels brought those who are issued for the pool. Reception personal told: “oh, you can use bath foam instead shower gel”. Now there is now drinkable water in the room for free, I had every evening to walk in the store for the water. breakfast now is also very bad. They can not cook even eggs. No diversity. Breakfast is simply invinct. The restaurant, which was previously at the hotel, replaced by another, to the burnt, also low quality. Very sorry, but these negative factors do not persist say that I'm calling back to this hotel in the future