Surfers Paradise hotellia

Plussat: Good price for the location

Miinukset: Parking on the street

Plussat: Clean and very accessible. The staff were outstanding! Awesome Customer Service

Miinukset: The carpet is a little bit tired

Plussat: check in and out..

Miinukset: $20 to pay for parking, I have stayed at star and the hilton and never paid..

Plussat: Proximity to dining and beaches.

Miinukset: Misleading pictures and very badly maintained.

Plussat: The location was fantastic and staff lovely and polite. Room was clean with a wonderful view. The buffet breakfast was delicious with a lovely selection of beautifully cooked foods.

Miinukset: The surprise extra charge for parking was not expected especially as I’m disabled.. An option to add the buffet breakfast as a staying guest at a small discount would have been wonderful.

Plussat: The view of the ocean

Miinukset: Room needs a update with furniture

Plussat: No breakfast too expensive. Room was great also the bed and location. Bathroom floor needed cleaning, washed. Parking is expensive if staying for more than a couple of days. Otherwise happy with stay.

Miinukset: Parking prices.

Plussat: The rooms view of the ocean whilst lying on your bed and the ease of access to central surfers. The hotels facilities are superb with a great selection of food that was well presented and tasty.Loved the pool!!!

Miinukset: The organisation of the breakfast buffett requires a lot of queing doubling back on yourself to get items such as milk for coffee. The flow of the breaksfast buffet could be addressed

Plussat: Location, the view, facilities, staff...

Miinukset: A giant cockroach in the bathroom :(((( I almost had a heart attack when I saw it.

Plussat: Great view, well designed room, large bed (we were upgraded to delux), good room facilities

Miinukset: Had to pay for parking

Plussat: Hotel stafff made us feel welcome as soon as we arrived and all the staff do an excellent job with a smile the service and meals were great

Plussat: The hotel is close to the beach and to shopping areas. The reception staff are very friendly and obliging. Reataurants of different cuisines are withion walking distance.

Miinukset: Due to the heavyness of the room doors they would slam shut. We tried to make sure this didn't happen when we closed the door behind us but other hotel guests did not so what would happen as people came back or left their rooms in the early morning or late at night there would be door banging. This lead to disruptive sleep and we weren't very happy. Servicing the room was inconsisitent as in standards. Our room was not vacumed for a couple of days, bed linen was ripped and worn.

Plussat: Everything was clean and staff was exceptional.

Miinukset: carpet in the hotel was not clean and sticky.

Plussat: Great prize, location and didnt expect the amazing view from our room. Love love love it and definitely coming back here.

Miinukset: That is wasn't enough time to stay longer and didnt get to eat at the amazing restaurant.

Plussat: Staff, cleanliness, food.

Miinukset: No

Plussat: The hotel included nice restaurants that provided delicious food and great service. Rooms were of decent size and the location was within walking distance of the main shopping area.

Miinukset: In short, we were placed in the first room on level 8 that had blood stains on the curtains. We requested to change the room and were able to, but the hotel didn't recognize or acknowledge our concerns. The second room on the same level had further stains on the blinds and carpets that make you realize that this is a party hotel for "schoolies" and not adults, couples or a family retreat.

Plussat: The Manager Jason is amazing always goes above and beyond

Plussat: Service from staff was absolutely amazing! Room service was delectable! Great view from the 17th floor, booked an ocean view and definitely got it! The buffet breakfast was fabulous! I also loved that this hotel was environmentally aware - try their creme brulee - made with honey from their rooftop!! (I was told they have bees and they use the honey produced in a wide range of their dishes!)

Plussat: Location was in the city near the heart of town

Miinukset: I was staying at the hotel and thought it would be nice to have some appetizers and a drink at the bar in the lobby, after I ordered a security officer came up to me and said hats were not allowed in the bar after 7pm. I had never been in this bar so I had no idea of a dress code at it was 7:15 so I wasn't really formally dressed for an evening just yet because I had spent the day on the beach. I am an executive at my company, I am usually always dressed well but that day I had board shorts a t shirt and a hat. I explained to security I was simply going to pay for my drinks and go upstairs when he left onto the bar, put his arm down and said "it's simlple mate you can either take it off or I'll do it for you" I was so taken back; I'm staying in a 5 star hotel and never expected to be threatened physically by a member of their staff. I immediately responded with that's not the way to talk to people, I approached the reception and asked for the GM... The GM was not on so an assistant manager was the acting duty manager. As I'm explaining to the Asst Manager I was so distraught by the school yard bully approach of a corporate prestigious hotel that the manager himself could tell it wasn't appropriate what there security had done. I look over at the bar area near the hotel lobby and the security is standing outside with a smirk on his face staring me down followed by putting his hands up in a threatening gesture. I asked the manager if he felt that tactic was appropriate given the situation and he agreed it was wrong and offered me free drink ticket. The last thing on my mind was having a drink inside the bar where the own staff seem to be out of control. Aside from many other things I felt were very lacking in this hotel that was enough for me to want to leave, I wouldn't recommend this hotel to my enemies.

Plussat: nice place, good staff

Miinukset: hot water didn't work, couldnt have a proper shower

Plussat: The staff. The decor in the lobby.

Miinukset: Had to pay for parking which I was hoping would be included. Check out was at 10am! Thats way too early.

Plussat: The bed was really comfortable

Miinukset: The shower was not good and we couldn't adjust the settings for the force the water came out. Also we wanted to turn the heating on in the room and I turned the temp up to the highest but the room never warmed up the temp didn't change at all.

Plussat: The staff responsed well to a complaint.

Miinukset: The bed in the first room we had had springs broken. I think the most inportant thing is to have good beds.

Plussat: Great position, friendly staff. (gave me 2 drink and gaming vouchers as he had to answer the phone while booking me in)

Miinukset: When requesting car from car park, concierge was having another conversation whilst on phone to us.

Plussat: The bed was Sooooo soft

Miinukset: Not a long enough holiday. Wanted to stay longer.

Plussat: The buffet breakfast was good.

Miinukset: Poor staff attitude.

Plussat: Pool/spa was clean but not enough shade/wind protection.Location was good. Rooms quiet and comfortable(offpeak) Ocean view.

Miinukset: Surfaces eg tables in room not cleaned during stay. Complimentary coffee/ tea not replaced. Pool towels not replaced..Dirty towel refolded on one occasion. Bathroom vent not working but was repaired promptly. Bedside alarm not working. Not enough drawer space for clothes.Breakfast(buffet) too expensive especially when wanting to leave hotel early so no time for leisurely breakfast.Movies should be complimentary.

Plussat: location, cleanliness, staff demeanour, breakfast dining area & food.

Miinukset:

Plussat: Being near to the shops/restaurants/transport. Husband enjoyed using the gym facilities. Breakfast was very good.

Miinukset:

Plussat: Location was great and priced well

Miinukset: The bed was incredibly uncomfortable and very small for a double more like a large single for anyone that is over 180cm such as myself

Plussat: I liked that it was within walking distance to a variety of shopping and food outlets.

Miinukset: No - nothing major that I didn't like

Plussat: location and view = unit was clean - I called housekeeping for extra pillows but no answer staff in bar area where delightful and so helpful with requests when you did not have all the stock due to Covid - 19 (which was fine) we understood

Miinukset: beds were too hard and not enough milk in fridge outdoor furniture dated

Plussat: Received an amazing upgrade to a massive room which I wasn't expecting but VERY much appreciated! Pity it was only 1 night. The room was great, balcony, massive bathroom. Bed was great, had a desk as well. Couldn't fault it. The tram is right outside this place so very convenient.

Miinukset: Not really sure what was in the area but I had a car and was going to meet a friend. Saw the gas station across the road to grab bits and bobs from.

Plussat: room

Miinukset: location was further away from the main surfers paradise beach

Miinukset: Will 2 young ones intrigued by the view via the balcony my only concern was not having the ability to lock the balcony door myself of a night, although there was a lock bolt.

Plussat: Location is amazing, views spectacular, layout of rooms brilliant and staff fantastic.

Miinukset: Had an odd vibration noise all night, maybe AC or water pipes banging. Not loud, but enough to disturb sleep.

Plussat: Food was great,staff were great,room was very clean and we had a great 2 nights there

Miinukset: Not letting us stay in spar soon after sunset

Plussat: Fun , great position. Do not be scared to book this because it is vfm. Also near the Surf Club for excellent value meals. Reception staff make this hotel are a credit to the organisation

Miinukset: None

Plussat: The location of the hotel is very nice. We can actually see people playing on the beach in our room.

Miinukset: Room service was somehow disappointed because no one had replaced toilet paper for our room.

Plussat: Very helpful staff, attractive decor, spacious room with balcony.

Miinukset: Price Rooms very expensive for the service offered. Internet is paid not only for time but also for mb used.

Plussat: comfortable and clean

Miinukset: Location and overpriced breakfast.

Plussat: The ambiance of the hotel, location and amenities were extremely good value. We hope to be coming back to stay again.

Miinukset:

Plussat: Room was really big , huge bath and separate shower

Miinukset:

Plussat: the staff where excellent especially teh concierge and housekeeping team

Miinukset: quite a walk from the centre

Plussat: The staff were extremely helpful but never intrusive, the room was always clean. We booked a non seaside view room but got one anyway for the same price which was fantastic.

Miinukset: We had a child with us (4years old) There wasnt much for him to do except the pool as not many of the games in the game room were functional but we were out at the theme parks everyday so it wasnt a big issue.

Plussat: - value for money, good for family,near to public transport, excellent location

Miinukset: --

Plussat: The idea of it.

Miinukset: I’ve stayed here 5 times previously. Cleanliness and bed quality has dropped over the years. Won’t be back.

Plussat: Everything was amazing

Miinukset: Nothing wrong with the place

Miinukset: The pillows were really huge and made it impossible to sleep well. The air con was either freezing or hot. Didn't seem like there was an in between. The milk was opened and almost empty.

Plussat: Location, proximity to G Link and beach plus usual Surfers amenities. Comfortable if squeaky bed Quality towels Polite and professional staff, even though Covid 19 is still a major concern.

Miinukset: Style over substance in some respects. 1st world issue really. No USB ports. No Faucet in shower room. Shower room extractor fan was dirty. TV was quite dated with few channels available

Plussat: design is nice, location is nice, atmosphere is nice, checking process was quick and pleasant.

Miinukset: the blockout curtain was broken and dirty, lights came through the window and woke me up from the very little sleep I got due to some ticking noise that came through the A/C or ceiling and kept me awake most of the night, pointed out to person at the check out, also played the noise to them on my phone, their response was that they will look in to it... I felt like I was brushed off.

Plussat: The staff were extremely polite and helpful, setting up day trips and transportation for us. GCI was our favorite hotel of the three we stayed at during our trip.

Plussat: I like the bed and soup there , very comfortable

Plussat: The staff were helpful throughout our stay there.

Miinukset: Getting the pool towels can be quite a hassle from the concierge as the staff may not be always available there.

Miinukset: Hotel under-going renovation so very disruptive to guests. Not told at time of booking. Rooms old and tired

Plussat: It was close to cavil ave and all the shops are only a short walk away.

Miinukset: I did not enjoy the banging at 6.45 am on Monday morning that was due to the renovations. I understand the hotel is currently being renovated, however I would have liked to have been informed of this before my stay.

Plussat: The staff were fantastic and they couldnt have been more helpful.

Miinukset: I thought the Day Spa was there (as seen in advertisment) and it wasn'tthat was disappointing but the staff organised a massage for me, at a place close by. No worries!

Plussat: Location, size of the room.

Miinukset: The room and furniter didn't feel fresh.

Plussat: Hotel staff were helpful. Got good advice on things to see in Gold Coast and nearby places.

Miinukset: Lift floor buttons were malfunctioning in some lifts and indicator informing arrival of lift were not functioning for all lifts.

Plussat: Clean, comfortable very good standard with all facility needed for a business travel. Good food - Particulary liked it wasn't in the middle of hustle and bustle.

Miinukset: No not really

Plussat: Comfortable bed

Miinukset: Tea and Coffee facilities were provided but did not include milk, which we didn't realise until next morning and had no time then to arrange purchase before leaving for an appointment

Plussat: Aamupala oli monipuolinen sekä henkilökunta ystävällistä. Huoneet olivat siistejä.

Miinukset: Allasalueella olis voinut olla enemmän makuupaikkoja. Paikat piti mennä varaamaan jo aamulla 8 aikaan, jos halusi saada makuualustan.

Plussat: We had a 2 bedroom ocean view room. Absolutely stunning! Clean, spacious and our view of the beach was spectacular. Would definitely book this room again.

Miinukset: The wait time to get onto a lift. 90% of the time there was a line to get onto a lift. I understand there were alot of guests when we stayed but I overheard other customers complaining about guests playing on the lifts. There were 2 times when we had to wait 15mins for a lift. Other guests complained about a longer wait time. It was actually ridiculous. The indoor pool was cold. The pool guy advised us the heater was broken. The spa wasnt hot at all. I have been to other Hiltons and it honestly didnt feel like I was at a hilton lol

Plussat: Central location

Miinukset: Construction site, room phone didn’t work, all facilities weren’t open to enjoy

Plussat: Good Amenities Close to everything

Miinukset: The receptionist who checked us in failed to tell us which part in the carpark to park she did not write it down either - so that when we went to leave- we had a note on our windscreen that someone was about to tow or vehicle as there was nowhere else to park! Also apon check out noone asked me if my car was still parked so I handed back the swipe thinking you must not need it to get out of the carpark because she didn’t say anything but got down there to get out but was trapped as YOU DID need the card!! simple things to tell someone at check in / out but completly missed.

Plussat: Room was in a great position, as well the hotel in general...

Plussat: Great location great price

Miinukset: Could have had a few more towels etc for length of stay

Plussat: Loved the location, close to all shops and clubs/bars/transport ect. Very comfortable apartment, spacious, clean and had everything we needed in the hotel. Beds were clean and comfortable and spacious for 2 people, super convenient with a supermarket downstairs near the hotel, free wifi was a bonus!

Miinukset: Wasn’t to impressed with the slow TV and channels/ movies as something’s wouldn’t load which were included in the hotels price. Particularly Netflix ect may need someone to check it out.

Plussat: Nice spacious apartment, beautiful view and amazing location

Miinukset: More towels + toilet paper

Plussat: The view was perfect

Miinukset: The kitchen cookware set was really in not good condition The indoor pool was under maintenance and closed but I was not informed

Miinukset: The couches were a bit grotty and dated. Not enough pillows but other than that we loved it and will definitely be back

Plussat: the view

Miinukset: No dishwasher detergent , no washing machine detergent, no clean towels, pillows where too hard and some where too low , bed was not comfortable at all kids room and master , pots and pans where dirty

Plussat: The view was my favourite part. Facilities were great also.

Miinukset: The area seemed quite rough. There was quite a lot of unfortunate people around in the circle which put me off a bit.

Plussat: Everything was fantastic, from my arrival to my check-out. Had a little bit of difficulty to find the location to check-in but the lady on the phone did her possible to help me find the place. She was awesome. The location is super, the apartment was beyond what I was expecting. Gorgeous ocean views to the highest floors, well decorated, spacious and very clean. Couldn’t ask for more. Would definitely rent again! Thank you :)

Plussat: The bath and how it looked out to the ocean

Plussat: very clean near new handy to shops and surfers

Miinukset: parking terrible

Plussat: The location was great. Walking distance to most facilities.( Beach, supermarket, resturants, shopping)

Miinukset: The higher the better! music from the pubs made it difficult to sleep!

Plussat: close to beach and shooping

Plussat: the location is only 5 min to surfers paradise and from the other side its 2 min to the river.

Miinukset: some of the staff are so rude. i can only use the internet in one place in the apartment and there is no wireless network. every day the only come and change the towels and arrange the bed without cleaning any thing, one day i left my pair of sox in the bed and i found them arrange the bed and my sox are still inside. so if you are looking for some good housekeeping go find some thing else. for my i will not some back again.

Plussat: the surroundings were great.

Miinukset:

Plussat: great apartments close to everything good views

Miinukset:

Plussat: Location - presentation -

Miinukset: Not the hotel - just some of the inconsiderate guests eg the noise coming from the room beneath us went on all night - they were still going at 8am

Plussat: Stunning views and good sized bedroom. Staff were lovely.

Miinukset: Funiture was old and outdated. We got a "warning" for throwing things off the edge of the balcony, it definitely was not us, it was the young people above us.

Plussat: The best in town

Miinukset: Wi fi was terrible :(

Plussat: Palvelua ajoittain jopa Suomen kielellä. Paras hotelli missä ollaan käyty ja sijainti erinomainen. Hienot merinäköalat.

Plussat: Tidy and clean

Miinukset: Cleanliness of room was not up to scratch. Rubbish outside balcony. Dirty oven. Sofa smelly.

Plussat: Beautiful views

Miinukset: That we only stayed 1 night

Plussat: Whilst initially we were given a room that hadn’t been made up (housekeeping made a mistake and confirmed the room had been cleaned when in fact it had) however the lovely girl at reception quickly rectified the situation and also gave us a free upgrade. Our room faced the beach and was an absolute stunning view.

Miinukset: This is not something that worries us but it should be known that the nightclub music can be heard till all hours in the morning (even on the 24th floor where we were.

Plussat: It was good. We liked the view and how quiet it was.

Miinukset: That there wasn't kitchen appliances.. I think in a way it's a little bit crucial especially when people bring their kids but I did say to my partner that next time we come and stay probably just pay the 35 each for b,l,d.

Plussat: Lovely breakfast. Even gallons n chocs in room as was birthday treat.

Plussat: The staff at concierge and reception desks - really helpful.

Miinukset: Finding hairs in my bathtub when I walked in..

Plussat: Staff great. Room service fabulous

Miinukset: Elevator wait time. But restrictions in place so not much can do

Plussat: Really good position, doorstep from Hard Rock Cafe and central road, few minutes walk from the beach

Miinukset: Wi-fi is not included, you have to pay for it The aircon wasn't working and they fixed it the 3rd day we were there

Plussat: Great location clean and friendly staff. Comfortable bed, lovely decor, cheap on site parking

Miinukset: Limited mini bar due to COVID, no iron in room, staff bought one up straight away. Hot water took a while to come through due to limited number of guests.

Miinukset: The cafe didn’t have much on offer food wise

Plussat: Location

Miinukset: Could not connect to wifi.

Plussat: Convenience to everything

Miinukset: I don't like when the manger came to my room 2 nights and asking me is everything ok I ask him why you keep coming and asking that

Plussat: We really enjoyed staying at this hotel. Location, rooms, facilities and staff were great .

Miinukset: Honestly there is nothing I can complain about that.

Plussat: the rooms are nice and big. the staff are friendly

Plussat: Location was eecellent .. very close to beach, shopping, etc .. in centre of Surfer's

Miinukset: room was dated and in need of refurb. clean but not fantastic

Plussat: My room was on floor 34, and i had a grate ocean view.Hotel was located beside cavil avenue, a good shopping center.

Miinukset: Hotel furniture is old, but its fine.

Plussat: proximaty to the beach and the main avenue of surfers paradise

Miinukset: the seafood tower which they promote was very poor and nothing like advertised

Plussat: the position of the hotel and the people working there were very friendly

Miinukset: room smelt when you walked in. funny odour in the rooms

Plussat: Sijainti ja nakoalat olivat 10+ - samoin asiakaspalvelu ja henkilokunnan ystavallisyys - terveisia heille kaikille!!!

Miinukset: Hissien resurssit eivat vastaa tarvetta ruuhkaiakana. Ohjelmoitu huonosti: jos joka kerroksessa (mita myos sattui aamuisin) oli joku odottamassa hissia, myos taysi hissi pysahtyi jokaiseen = 32 kerrokseen jossa todettiin, ettei mahdu!!! - ja aikaa kului. Aamuisin kannatti varata aikaa tai viivytt'' liikkeellelahtoa.

Plussat: Hotellilla oli hyvä hinta/laatu suhde. Oikeastaan oli yllätys, että hotelli oli niin mukava, vaikka ulkonäkö ei paras mahdollinen. Ympäristössä oli paljon kauppoja ja ranta suhteellisen lähellä. Parveke oli mahtava juttu. Suosittelen lämpimästi.

Plussat: Close proximity to beach and Cavill Avenue.

Miinukset: The lifts are useless - long waits (up to 10 MINUTES) for a lift to stop on our floor. Had to resort to walking down the fire exit more than once.

Plussat: Spacious Room; Sea facing though not direct beach facing; Comfortable king sized bed

Miinukset: Parking was a bit pricey and no dedicated lots for hotel guests; Lack of seafood buffet dinner

Plussat: it was located in a very convenient location, even with a car. The main Cavill Avenue was just located right outside the doorstep, shopping, eating and bars were just around the corner. very impressive. Parking was also a breeze and they had a weekly rate of only A$30.

Miinukset: Two main lifts broke down the arvo we were there, and waiting for the lift during peak hours (morning and evenings) were a bit agonising, especially if one's hungry.

Plussat: near from the beach, in the midle of the shoping area

Miinukset:

Plussat: spa, concierge service was very good, staff friendliness and helpfulness, housekeeping service,

Miinukset: the plastic cards were always not working - had to go down many times to correct them

Plussat: Liked the Pool Area and the Buffet Breakfast

Miinukset: Stretch Class was cancelled and we were not told, bed uncomfortable, somones kids screamed down the corridor at 5am, staff tried to charge us for Breakfast even though it was part of our package.

Plussat: The room and view were amazing

Plussat: Everything food is amazing

Miinukset: What is not to love about this place

Plussat: Room was alright looks good in photos but when seen in person it's not as good

Plussat: Excellent service

Miinukset: Rooms a little outdated Beds weren’t that comfortable

Plussat: Rooms were large. The pool area is amazing.

Miinukset: Rooms were very dated and could have been cleaner.

Plussat: I loved the style, service and facilities at the Marriott. It had a wonderful spacious pool with a pool bar, an amazing Spa downstairs with excellent staff and expertise and offered all the 'perks' of a luxury hotel. Just what we needed for a relaxing break!

Miinukset: It didn't have showers in the toilet area of the outdoor pool space.

Plussat: The private beach area was great for the kids.

Miinukset: The buffet was way overpriced.

Plussat: The beach/pool was very nice, with the fish and wild water dragons sunning themselves on rocks. The tall ceiling lobby and old world design was nice.

Miinukset: We thought the beach view room was over stated. The location was central enough if you have a car, but without the walk to surfers and ammenities is a bit far. Shuttle buses, of reasonable rates, to/fro the attractions and airport would be nice.

Plussat: The hotel lobby was amazing and the staff came running out to grab our bags with a smile great first impression. Everything and more then was expected the elandra club retreat was worth the extra, pools were amazing!

Miinukset: No all good

Plussat: all good except for poor shower and 2 double beds not a king size bed

Miinukset: see above

Plussat: Staff at Reception were welcoming and informative. Breakfast was promptly served despite the restaurant being very busy. Room was excellent, comfortable bed and large bathroom. Will stay again when visiting the Gold Coast.

Plussat: Polite staff Clean room Fresh Food Fantastic swimming facilities (best on gold coast)

Miinukset: Very poor service in Lagoon rest on first night. We received the incorrect food order (ordered a la carte) and we did not receive our drinks. The manager was very good and offered one of the meals at no cost

Plussat:

Miinukset: The Fact that I book through this website and got all the way down there to be told they had no rooms left and that you people hadnt up dated or closed your site and that the Marriott then had to ring around to find us accomodation but luckily someone cancelled and we got our room anyway

Plussat: So beautiful and the staff were amazing. Can't wait to go back and stay there for our honeymoon.

Miinukset: Everything was perfect can't complain about anything.

Plussat: I have to comment on how quiet it was. This is often a problem for me when staying in motels and am pleased to say this was not the case at the Marriot. I also enjoyed the friendliness of staff they struck a nice balance between efficiency and friendliness.

Miinukset: I prefer an earlier check in

Plussat: Loved the rooms, pools the atmosphere there. Very friendly

Miinukset: Nothing

Plussat: Very comfy beds, shower did have nice water pressure. Balcony was lovely too. The sound of the fountain was lovely to listen to as well. Free parking underneath was very handy.

Miinukset: Ran out of hot water for the shower twice. One blanket had some crusty marks on it. A small microwave would be very handy in the room.

Plussat: We had an ocean view apartment which was very spacious . Carpets were old and so were the bathrooms, but over all it was clean and comfortable apartment.

Plussat: Big rooms, nice staff

Miinukset: Pool closed at 5pm instead of 10pm which was very disappointing as it was advertised until 10pm

Plussat: Location is great. Close to Caville avenue and the beach. 5 minute walk to restaurants.

Miinukset: Slight maintenance issues in the bathroom involved with leaking water but nothing too drastic

Plussat: Loved the pools and also the spaciousness of the apartment.

Miinukset: A little bit outdated

Miinukset: I experienced very poor customer service from one member for the duration of my stay. I was given false information 3 times in one day and did not enjoy the service what so ever.

Plussat: It would have been nice to have the towels changed during the week

Miinukset: The use of the car park

Plussat: The overall layout of the hotel was good with a nice theme. My son loved the water slides and the pools and spas.

Plussat: Non invasive, friendly and helpful staff. All aspects of breakfast were well catered for.

Miinukset: The lifts gave cause for concern

Plussat: the food in the resturant was great

Plussat: heated pool & spa

Miinukset: the bed. did not like two single beds pushed together, very uncomfortable.

Plussat: The food in the restaurant was divine both for dinner and breakfast

Plussat: the pool and spa

Miinukset: alot of things i didnt like.like the room wasnt the room i booked for.the recpit was printed in the wrong name,not my name,shower was to small and also bathroom was to small.also beds werent good,it was two singles had to push the beds together.service was poor.

Plussat: The room was large and well appointed - small kitchenette, large lounge, good size bedroom and bathroom. Everything you could want. Great balcony although a couple of blocks from the beach so not overlooking the beach - good view though down the Surfers strip. Breakfast good value at $15/head for guest (ask reception for voucher cards for the discounted breakfast buffet) - lots of choice of continental and hot breakfast options.

Miinukset: First room I was given had an air conditioner which sounded like a old dodgy fan, but reception was happy to move me. The room I moved to had a great air con. The TV made a high pitched whining noise for the first 5-10 minutes or so after it was turned on - was OK as noise went after it warmed up.

Plussat: The size of an (ordinary) room was impressive; it included a full lounge-room and kitchenette as well as bathroom/toilet. I was also impressed at the helpfulness of a male receptionist on the night of my arrival when two washing machines in a row failed to operate.

Miinukset: The hotel sells a container of cow's milk at well above the ordinary retail price and charges twice as much as anywhere else does for access to washing and drying machines. These prices imparted a sense of opportunism rather than of customer service.

Plussat: I liked everthing!

Miinukset: NOPE

Plussat: Comfortable and convenient location.Bistro breakfast good quality and value.

Miinukset: Room had Tea and coffee ingredients but no jug for water heating.Also no soap in bathroom

Plussat: A sHORT walk to a patroled beach.. The breakfast was very good. The 2bed rooms were more than we expected.

Miinukset: Being woken up in the middle of the night with a fire alarm. Set off by single sex group and being aloud in a very nice family hotel

Plussat: Even though we only stayed a few days we found A.S.h rooms very comfortable and well set out meeting all our requirements, the staff extremely helpful and professional,the pool area lovely and the buffet breakfast great. Also happy with the rates and would definitely recommend this hotel to friends and stay again ourselves.

Miinukset:

Plussat: The room was quite private and there was plenty of hot water. Furnishings were generally comfortable. My room service meal arrived quickly.

Miinukset: The tv reception and choice of channels was poor. Internet was a fee for connection. The airconditioner could not warm the cold room. There were no extra blankets and when they were requested they took a long time to arrive and only then after a second call to the service desk.I Ordered one main meal and 2 arrived, which I paid for because I didn't look at the delivery tray when the room service arrived. Parking was inadequate for the number of guest rooms and the spare space was advertised as tow away zones. The decore is dated and really needs a vamp up. There was mould in the bathroom and the outdoor balcony was quite neglected and dirty. I kicked my toe on a door stop that was in the middle of the bathroom floor- It hurt!

Plussat: the parking

Miinukset: they haven´t free internet. you shoud pay 6 dollars per 1/2 hour.

Plussat: We were there for not a great reason. The team were amazing my daughter got sick and they made sure we had three extra affordable nights. Can’t thank the onsite manager for his kindness enough made sure we were ok and had what we needed. Definately will be the only place we ever stay on the Gold Coast. Not to mention the view from room on the 26th floor was honestly amazing. Great Job guys

Plussat: I booked the room at a very discounted rate due to the Corona virus. I dont think I would normally have spent the money. It was a beautiful unit one block from the ocean. The staff were helpfull and nice. The room looked and smelt clean. Carparking was great. I felt safe and secure . I understand why the extras that would normally be on offer like the movie theatre and the golf driving range were not available but I still feel like I got more than value for money.

Miinukset: Nothing.

Plussat: How big and clean it was

Miinukset: Nothing I can think of

Plussat: The whole experience staying at Artique was absolute fabulous. The room was amazing very big clean and had everything we needed. The staff friendly we will definitely be back.

Miinukset: Next time I would definitely request to be on a higher floor we were only on level 6.

Plussat: The view from the apartment was amazing, lovely apartment and facilities and the staff were very friendly and helpful. Beds were very comfortable and towels were very nice and clean the pool and barbecue area were really nice. A lovely stay

Miinukset: Curtains were dirty, needed more kitchen utensils, no cutting boards supplied but appliances were modern

Plussat: The view out of our windows was amazing ,both day and night . WE either walked or took the light rail every day .

Miinukset: WE were unable to use the spar pool because of covid 19 restrictions. Not their fault.

Plussat: The convenience to its location without being right in the bustle of Surfers.Caring staff.

Miinukset: I dont have any complaints,all was very well.

Plussat: huoneisto oli tilava ja valoisa sekä rauhallinen. maisemat merelle ja kaupungille olivat hienot.

Miinukset: huoneistoon sai vain kaksi avainta, joka aiheutti meille neljälle aikuiselle oikeita ongelomia lomanvietossamme. 300 taalan takuumaksu (jos hajoittaisimme jotakin) perittin vaikka asiasta ei ollut missään mainintaa varauksen yhteydessä.

Miinukset: the light in the gym is too dark and make people feel cold

Plussat: The hotel was family friendly, close to the beach, and close to the main shopping centre of Surfers Paradise. It was clean and tidy, both the room and the shared facilites, and secure. Plenty of families were using the pool and the barbeque facilities

Miinukset: There was nothing wrong the the hotel as such however the dryer in our appartment did not work correctly.

Plussat: The hotel facilities are excellent, close to beach, shops, restruants....a very nice place to stay with your family.

Miinukset: Could supply some small things to the guest, like salt & peper etc. So we do not need to buy the whole bottle of salt for only a few days and then waste it.

Plussat: Huoneisto oli tilava ja siisti. Latttiasta kattoon olevat lasiset ulkoseinät ja kaksi parveketta mahdollistivat mitä upeimman näköalan (23 krs)

Miinukset: Uima-allasalue oli toimiva, mutta hiukan askeettinen.

Plussat: spaciousness of the one bedroom apartment 206, cleanliness.

Miinukset: Not really. However, you need more items in the kitchen, such as, a small chopping board and a sharp knife.

Plussat: the location and its good for children

Miinukset: the staff were rude not very helpful and also the cleanliness of the room was not good. 1 of the rooms smelt very bad there was makes over the walls wasnt as clean as i thought it would be

Plussat: Hotel was very clean and comfortable. Location was good with a short walk to the main eating areas & close to the beach.

Miinukset:

Plussat: Location close to centre and beach

Miinukset: overrated, cheap finish, windows not cleaned ever, one bedroom units all face south, unit doors not soundproof could hear the conversation in the unit opposite the coridor

Plussat: It was clean and nicely furnished with new furniture. Everything included was useful. Bedrooms were really comfortable. Security was good.

Miinukset: Spent a lot of time cleaning up the apartment and doing much washing. Kind of spoilt the holiday. Check out at 10AM is too early to finish with clean up if young kids tag along. Given, the price, should include cleaning services free. Also, since we booked 3 nights, we should be given enough free detergents to clean up for 3 nights. Had to go out and buy.

Plussat: Great room with plenty of space, bed was amazing and the room was very modern. Right in the centre of surfers paradise easy walk to all the shops and attractions.

Plussat: It is near all the shops. The room, toilets and parking lot are clean.

Miinukset: The lift looks really old.

Plussat: Beautiful interior, super nice staff, great outdoor bar, very clean and an amazing vibe

Plussat: Location, housekeeping, look and feel of hotel

Miinukset: No room service, restaurant staff didn't have correct info.

Plussat: Amazing plače to stay, Highly recommend. Close to Beach and shops

Miinukset: Room was Great and staff friendly. Perfect location

Plussat: I loved the comfort of the bed, the big shower and the lovely staff who made our anniversary amazing.

Plussat: Great position

Miinukset: Was a little noisy

Plussat: good location & reasonable price

Miinukset: old facilities & balcony sercuity

Plussat: spacious room with a reasonable price

Plussat: excellent location with parking included.

Miinukset: rooms are old and need a renovation. bathroom a little moldy.

Plussat: Very strategic location and near to everything, convenient store, restaurant, and the best is located at the center of surfers paradise. Nice hotel and friendly staff. Clean room and comfortable bed.

Miinukset: Nothing

Plussat: Convenience, value for money, walking distance to everything,the pub,cheap meals,island atmosphere round pool

Miinukset: The room could have been painted in a pastel coloured wall

Plussat: The Islander provided an affordable holiday, central to all that Surfers offers in tidy surrounds.

Miinukset:

Plussat: only the view

Miinukset: room and bathroom needs improvement

Plussat: Everything was central and walking distance to the main stretch. Also the Pub downstairs was convenient.

Miinukset: Lack of hairdryer, and somewhat outdated decor.

Plussat: Having a restaurant, bar, pokies at the premises.

Miinukset:

Plussat: Proximity to Surfers Paradise and beach frontage.

Miinukset: Bedding was less then comfortable.

Plussat: Great pool and space with kids

Plussat: My stay was really good I loved the room it was beautiful.

Miinukset: The only thing I didn’t like was the toilet in the shared bathroom had not been cleaned for some time possible due to covid and looked like it was sprayed and left with the lid down which caused stink and mould.

Plussat: Location

Miinukset: Could have umbrellas by the pool for more shade

Plussat: The view, the facilities - heater indoor and heated outdoor kids pool plus lagoon, plus spa!

Miinukset: -

Plussat: It’s kid friendly a lot for family with kids to do

Miinukset: Na

Plussat: The Pools were great , and the Thai restaurant was amazing . Staff friendly. Was close to everything, quick walk to Coles . Great view from the apartment.

Miinukset: Apartment very outdated . Lounge broken , stuffing falling out . Unit not very clean . Washing machine was not working properly. Awful stain on floor . Air con in second room did not work .

Plussat: Check Out

Miinukset: Non Smoking room but room filled with smoke when deck door open - guests 1 level below filling our room -because obviously smoke rises. Raised the issue with reception because my 8 yr. Old has asthma but told by Fiona in reservations to lock ourselves away, close the doors on your summer holiday and don’t use the deck. Told to use Fan / AC Fan / AC broke same day and we had a malfunctioning AC unit make a ticking noise above bed all through the night so forced to move to the sofa. Woke with a saw neck. I asked for the GM but he didn’t work weekends, message was left to see me Monday in the room before 10:00 checkout but he didn’t follow up. Still hasn’t followed up. Toilet needed a visit from the maintenance crew. Head of reception untrained to deal with problems and unfriendly. Fiona in wrong industry. In-house breakfast not available any of our 6 day stay. Found out we were in a Mantra room, not and investment room and Mantra wouldn’t correct the room problem because there was only 2 bedroom available. Asked for an early checkout and refund but that was declined Offered a downgrade to a lower floor on the busy surfers paradise boulevard with view of the 7/11 petrol station so declined Instead put up with a technition in the room next day to rip system out of the ceiling

Plussat: Pretty much everything. The view from the room over looking the beach was amazing. The pools. I came up for a get away. been wanting this forever. Im so glad I booked a room here. me and my partner had the best night.

Miinukset: The elevators going down the car park was a little frustrating at times. it would not work. we would have to jump from one to the other just to make it down to B2. Also we were confused at first with the elevators. we got in one that didn't have floor number. had to get out and ask staff where to go. I think this should be explained at check in more clearer for visitors to understands

Plussat: Location is great. The 3 bedroom apartment is so good for family with nice view and very comfortable.

Plussat: the rooms and facillities

Miinukset: the rain but not your fault

Plussat: friendly and efficient reception. The pools and slide are really fun for children.

Miinukset: lack of rooom service and enought refresh goods such as toliet paper or soap (only supply on the arrival and charge if you require some more). This system doesn't sound good if you intend to stay longer.

Plussat: The water park

Miinukset: No wifi in room

Plussat: Great entertainment for kids Good pool facilities.

Miinukset: We were not supplied any information for Wi-Fi Phone in room not working No restaurant menus in room Room was extremely run down and not cleaned properly

Plussat: Water park is the only good thing

Miinukset: Old and run down not that clean and they charge $20 a night to park your car

Plussat: The water park and the hours of the water park is great. Activities are great. Staff are generally friendly and great with the children.

Miinukset: I reported cockroaches in the room the next morning of our stay, as the night of our stay there were roughly 50 of them. Very small ones to medium ones. When i had told reception i was offered to have the room sprayed (indicating this was normal) then relocation to another room. We were only staying one night. I have stayed here before and that was frustrating. Iceskating should be included when staying over even if it's only one session of the day. Or 50% off at least. Buffet breakfast should include hot food options.... i paid for a buffet for juice and cream cheese for a child and then a meal for bacon and eggs for the same child. I understand the towel system and condem the reasons, however towels should be provided for the total number of people that can sleep in the room. So if it can fit 4 people.... include 4 towels.

Plussat: The facilities here were amazing, always something to entertain the kids. Will definitely be back for another visit

Plussat: Plenty to do for the kids

Miinukset: over priced. ontop of that took $200 for holding. $20 a night for parking all for a very basic stay. loud music till late at night. expected more from a family friendly place

Plussat: The water park was great for the kids

Miinukset: Cleanliness and age of rooms. Shower was dodgy. Mould on bathroom mirror. Grime on the floor tiles

Plussat: Kids facilities are amazing

Miinukset: Hotel itself is a little run down. Would loved to have the option of a two bedroom apartment to make the stay even better

Plussat: convenience store and family orientated.

Miinukset: the mattress was sooooo old and uncomfortable. springs digging into my back, terrible sleep. pillows hard as a rock, couldnt sleep.

Plussat: Even that we had small obstacle with the booking through the internet, the receptionist did everything to fix the problem without disturbing our holiday spirit and make our stay more comfortable. I liked the management in their effort to be of service, convenient and entertain at the same time - especially with organising interesting games and fun for kids as well as enjoyable time for adults too around the beautiful pools and set up stage. I also find very convenient the stores and restaurants within the resort, which saves time looking around trying to find something handy at the time.

Miinukset: I do have some suggestions that may be of help to pass it on. I think that pharmacy store will be convenient to have in the resort too, having in mind that the resort is mostly used and loved by families with small children; you never know when that maybe needed. And some bathrooms (tabs) upgrade maybe considered for the future times.

Plussat: Excellent kids club and facilities to entertain children aged 3-12 years

Miinukset:

Plussat: i loved the catering for our children that was great, however i work at a 5star country club resort in victor harbour and im in the house keeping department and i thought the cleanliness of the rooms couldve been better

Miinukset: Cleanliness of the rooms couldve been better, services were a little poor forgetting to top up sugar, coffee and tea. The price is good but when we pay that high amount i expected things to be topped up, all in all a lovely stay we will definately return

Plussat: Large room -

Miinukset:

Miinukset: Location was great. Security was good.view was also good

Plussat: Great view, excellent position walking distance of everything.

Miinukset: Just taps were a bit dodgy, only one chair on balcony

Plussat: I loved the location!

Miinukset: Wasn't exactly what it looked like in the pictures. The pictures actually make the hotel look a lot nicer then what it really is.

Plussat: CLOSE to everything. Cross the road and you'll be inside the Surfers Paradise Mall. A liquor store in front of the beachcomber. Little balcony to enjoy the sun and the amazing sunsets. An amazing view on the beach.

Miinukset: A bit old - need a refresh! A bit tidy

Plussat: Lovely staff, beautiful view, comfortable and good value for money. Would definitely stay again.

Miinukset: No lift from bottom car park to reception or rooms.

Plussat: Refund

Miinukset: I've sent a email, not happy with dirty blanket that was on our bed, not happy with the bed not happy with my daughter having to sleep on a fold out bed .

Plussat: The location was amazing

Miinukset: The sauna didn’t work and some of the property was a bit run down

Plussat: Location is the only good thing about this place. Staff are unfriendly and unhelpful. They charge a $200 deposit that can take up to 30 days to be paid into your account. Room stink of body odour. Floors have never been mopped clean ever. The general feel of the place is dirty and dismal.

Miinukset: Everything was bad except the location.

Miinukset: Unit is owned by Real Estate agent, not the hotel. When checked in had to walk back into a dodgy arcade between orchid ave and gold coast highway to collect keys. Was told that had 2 keys - which was true, but only 1 fob that was needed to access the floor from the lift, so only really had 1 key. Unit was very old and needed a huge renovation - drawers in kitchen did not line up, water damage to the chipboard cupboards, broken shower screen support. Only reason for staying at this complex was for the V8 Supercars and that it offered a close location and decent price (at the time when booking). The only staff that saw during the stay was a security guard in the evenings when required the key fob to gain entry into the building.