Surfers Paradise hotellia

Plussat: Excellent and location was perfect

Miinukset: All in all was awsom . The spa only failed. We had it for one day only.

Miinukset: carpet in the hotel was not clean and sticky.

Plussat: The restaurant at the coco , we had all you could eat buffet, it was awesome

Plussat: Nice and clean Hotel. Money’s worth

Miinukset: Price and good location at Surfers Paradise. Near all amenities

Plussat: The hotel included nice restaurants that provided delicious food and great service. Rooms were of decent size and the location was within walking distance of the main shopping area.

Miinukset: In short, we were placed in the first room on level 8 that had blood stains on the curtains. We requested to change the room and were able to, but the hotel didn't recognize or acknowledge our concerns. The second room on the same level had further stains on the blinds and carpets that make you realize that this is a party hotel for "schoolies" and not adults, couples or a family retreat.

Plussat: Great place to stay. Central to everything, very clean and great facilities.

Plussat: Location was in the city near the heart of town

Miinukset: I was staying at the hotel and thought it would be nice to have some appetizers and a drink at the bar in the lobby, after I ordered a security officer came up to me and said hats were not allowed in the bar after 7pm. I had never been in this bar so I had no idea of a dress code at it was 7:15 so I wasn't really formally dressed for an evening just yet because I had spent the day on the beach. I am an executive at my company, I am usually always dressed well but that day I had board shorts a t shirt and a hat. I explained to security I was simply going to pay for my drinks and go upstairs when he left onto the bar, put his arm down and said "it's simlple mate you can either take it off or I'll do it for you" I was so taken back; I'm staying in a 5 star hotel and never expected to be threatened physically by a member of their staff. I immediately responded with that's not the way to talk to people, I approached the reception and asked for the GM... The GM was not on so an assistant manager was the acting duty manager. As I'm explaining to the Asst Manager I was so distraught by the school yard bully approach of a corporate prestigious hotel that the manager himself could tell it wasn't appropriate what there security had done. I look over at the bar area near the hotel lobby and the security is standing outside with a smirk on his face staring me down followed by putting his hands up in a threatening gesture. I asked the manager if he felt that tactic was appropriate given the situation and he agreed it was wrong and offered me free drink ticket. The last thing on my mind was having a drink inside the bar where the own staff seem to be out of control. Aside from many other things I felt were very lacking in this hotel that was enough for me to want to leave, I wouldn't recommend this hotel to my enemies.

Plussat: nice place, good staff

Miinukset: hot water didn't work, couldnt have a proper shower

Plussat: The staff. The decor in the lobby.

Miinukset: Had to pay for parking which I was hoping would be included. Check out was at 10am! Thats way too early.

Plussat: Location was close to the beach.

Miinukset: Lift to the car park was out of order, so we had to walk too far to get the car park. The Spa at swimming pool was broken. The deposit money ($200) was still not paid yet which means it takes more than 5 days to get the deposit back.

Plussat: Room service food was very tasty and very well-priced.

Miinukset: Fully block out the opaque window between the bathroom and the bedroom - the light shines through if someone uses the bathroom light at night time and is very disruptive to those in the bed.

Plussat: Location was great!

Miinukset: The room was tired and in need of some TLC!

Plussat: Linen and beds were comfortable.

Miinukset: The corridors and doors and walls were exceptionally tired -need a lot of fixing and repainting. I felt as though I was in a slum until I got into my room. The foyer etc was good. The bathroom door had extensive water damage-all just patched -just put a new door on!

Plussat: Elevator was fast moving

Miinukset: Parking elevator was broken and there was no sign to indicate that by the entrance so we had to reload all our luggages and move the car again upon check in. Is it that difficult?

Plussat: Location was great about 5mins walk to surfers paradise, the staff where very nice and friendly and helpful.

Miinukset: There was no laundry to wash your cloths, you have to walk about 2 blocks away to wash your cloths, no microwave. We didn’t the room vacuumed when they did room service or wiped down the dust

Plussat: moving to another hotel after one night

Miinukset: everything

Miinukset: The bed were 2 singles joined and keep splitting apart

Plussat: Swimming pool

Miinukset: The staff is not friendly. When we checked in, the room smelled so bad that we asked for another room and waited for more than half an hour without anyone coming to help. We didn't change rooms until we went downstairs and talked to another employee. We have bought a parking space for 30 dollars a day, but the parking lot has been unable to identify our car, and the staff still need to check for a long time to confirm that we have bought a parking space. Very bad experience, the bed in the room, the double bed with two single beds, falling down in the middle, very unprofessional. We called the cleaning service many times and no one came to clean all day.

Plussat: The location was great close to shopping facilities the staff were friendly, well mannered and helpful.

Miinukset: My room was not clean, floors were not mopped, dishes were dirty. The fridge had not been wiped out as I had cut my hand from glass that had been previously smashed inside the fridge. The bed was two singles pushed together and I could feel the separation of the two mattresses. It was uncomfortable to sleep on and I now have a sore back. The room had not been dusted and the bin needed to be washed out. The buffet breakfast and bacon and eggs was not worth $29 The coffee machine did not work properly, the pancake makes kept stopping, there was only fruit and cereal. With the bacon and eggs there was only one strip of bacon.

Plussat: Location.

Miinukset: Parking should be free or at least fairly priced.

Plussat: How nice your staff are.l had a problem with my room.change my room .it was not a problem to them happy to look after guest great front staff

Miinukset: How clean the rooms are .they need a very good clean and dust.some rooms had a smells

Plussat: Henkilökunta oli erittäin avuliaita ja mukavia. Huone oli hinta-laatusuhteeltaan erittäin hyvä. Erittäin iso plussa oli hotellin allasosasto. Sijainti oli myös hyvä! Kaikki tarvittava oli kävelymatkan päässä.

Miinukset: Aamiainen ei ollut kummoinen. Ihan perus ok, mutta ei loistava.

Plussat: The pool and the outdoor area near the pool

Miinukset: Service when approaching staff with queries about the room was poor. Room was missing facilities such as cutlery, crockery; microwave and furniture (sofa) that were stated as included when booking was made. Poor cleaning of room. We were very disappointed with the hotel. The bar staff were amazing and the facilities in the outdoor pool area were fantastic if only this could have been the case with the hotel rooms.

Plussat: The buffet was nice also the pool bar was awesome at the hotel

Miinukset: The gym needs to be better

Plussat: Location and view. Staff good and friendly.

Miinukset: Bedside lamps, light stifled by dark lampshade. Very hard to read with.