Surfers Paradise hotellia

Plussat: Very good hotel! Well located with a very cool rooftop bar. The room was very big and all the facilities are new and nicely designed! We spent 2 nights at the Island and it was fantastic.

Miinukset: It is a bit noisy hotel - won’t recommend if you’re looking for a quiet place to stay.

Plussat: Breakfast was fantastic, huge choice. Bar/restaurant staff were great. Very friendly and quick service.

Miinukset: Reception weren't great, not that friendly and quite abrupt.

Plussat: The location was fabulous. Close to everything you need no matter what kind of holiday you are having. Rooms were clean, tidy and perfect for a few nights stay.

Plussat: Location is quite good, just takes 5mins walk to beach and 20mins drive to Sea World. Front desk staff is very friendly. And Housekeeping service also amazing.

Miinukset: Towels are rough and old, and under bathroom sink is dusty.

Plussat: Great breakfast, awesome location. Hotel has been renovated to an amazing standard. Large room, comfy beds, full size kitchen and lots of storage! Pool, restaurant, bars all worth a visit.

Plussat: We loved everything about the property! The location, the room the service! Super comfy beds. Our suitcase broke and they got rid of it for us.

Miinukset: We didn’t know if parking was available at the hotel until we got there.

Plussat: Very pleased with the facilities and the food was excellent! Friendly staff and great atmosphere

Miinukset: I was a bit disappointed that during an event there was such a delay in service in the kitchen. I went else where for dinner as the wait was over 1 hour.

Plussat: Cleaness and location

Miinukset: There is no cooker in the kitchen coner

Plussat: Comfy beds, good views, location is terrific.

Miinukset: Could be noisy at night from roof top bar.

Plussat: The hotel has been done so well with such a pleasing aesthetic. The beds were super comfortable and rooms lovely. Fantastic location!

Miinukset: However they were building on an extra part during our stay and that meant noisey building at 5am.

Plussat: The property is in a great location, comfortable and very well equipped. Highly recommended!

Plussat: The rooms, we had 1 2bd and 1 1bd, the pool and bbq facilities, the location - short walk to beach and surfers. Paul and Sylvia are both very approachable and accommodating of our 3 kids in a 4ppl room.

Plussat: The property was in a fantastic location. The safe was so helpful and lovely to talk to. It was lovely and cool and had everything we need.

Miinukset: The WiFi was not that good.

Plussat: The location was perfect and the price for the stay was also excellent for a budget holiday.

Miinukset: Nothing it was good. Maybe a little coffee table that could be brought in and out of the lounge? There was a big one under thr stairs but not alot of space for it.

Plussat: Location (short distance to transport and main city), amazing hosts went above n beyond, room was perfect, had all the extra facilities (carpark, fully equiped kitchen, fully equiped laundry etc) VALUE FOR MONEY!! Don’t miss an opportunity too book!

Miinukset: NA

Plussat: Fab location - wonderful hosts. Lovely complex. Very comfortable, great to have a washing machine and clothes rack after motorcycling for 3 weeks. Close to bus for short ride to surfers, lots of great eateries and shopping centre nearby.

Plussat: Great location. Paul and Sylvia were very welcoming. Would definitely stay again

Plussat: A nice apartment a few steps away from the beach. The apartment was well furnished, with all necessary appliances. The parking place included in the reservation was also very convenient. I really enjoyed my stay an thank Paul for his very warm welcome!

Plussat: The staff,Paul and his wife were great,they made us feel home all the way

Miinukset: No exhaust fan in the toilet/bathroom area. The offer was for 2 adults using existing bedding, but we found the bed to be too little and for those travelling with kids this would not be a good idea.

Plussat: Location was great. Really liked that it is not a big high rise, therefore much more personal and quiet. Manager was very pleasant and helpful. Bed super comfortable.

Plussat: The location was good

Miinukset: The lifts were way too slow and the pool area shaded over by midday so had to go to the beach to get in the sun

Plussat: The best in town

Miinukset: Wi fi was terrible :(

Plussat: Location

Miinukset: bed linings

Miinukset: Floors could be cleaner

Plussat: The location was great, very close to shops and beach. Great view of the beach. The rooms were nice, a little small but comfortable.

Miinukset: The lifts were so so bad. They are by far the worse I have ever experienced. The common areas were messy.

Plussat: Palvelua ajoittain jopa Suomen kielellä. Paras hotelli missä ollaan käyty ja sijainti erinomainen. Hienot merinäköalat.

Miinukset: Horrible elevator service. Usually, we need to wait over 20 mins for the elevator . There is no washing machine in the room.

Miinukset: Excessive waiting time for lifts.It did not help that one lift was out of order for the entire 5 days we were there.

Plussat: Loved the facilities and staff were very pleasant

Miinukset: The broken down lift was very annoying resulting in wait time and a very unpleasant experience of a lift shuddering like aeroplane turbulence and sorry we are experiencing technical difficulties over the lift speaker was rather concerning. My son also lost a pair of $300 dollar Air Pods which were on his bed before the cleaners came in and asked him to go out of the room so they could change the sheets. The Air Pods were obviously bundled up in the bedding. This matter was reported to reception and I was informed that they would be in touch after speaking with the cleaners and that never eventuated. These were two unfortunate incident's that were the only bad part of an otherwise very enjoyable stay.

Miinukset: There was always 30+ min wait for the lift, Worst Experiance and reception staff was not helpful at all. Will not come back here ever again At the booking time we were also advised we have higher floor above 39, but we received 12th

Plussat: Lovely rooms, great location

Miinukset: Sorry I couldn’t stay longer..

Plussat: The location was great an the accommodation was lovely, housekeeping staff were good too

Miinukset: The lifts were terrible, it took so long to get anywhere, the staff at reception were not welcoming or helpful at all. The restaurant was average, we requested a nice table for dinner for our anniversary and the staff hadn't even arranged anything.

Plussat: I loved how clean the place was it was spotless from top to bottom. The staff were great and one of the best hotels I have stated at. I have stayed at a lot of hotels over my time and never had I come across a place to be so clean and comfortable. The pool was heated to a perfect temperature. Was close to everything it was very safe Just perfect stay thank you

Miinukset: There really wasn't anything I could say that wasn't great.

Plussat: Good, quiet location, comfortable room and great amenities. We decided to extend our stay here for another 2 days, so we wouldn’t have to leave yet! Would consider staying again if we got a similarly good deal.

Plussat: Great location. Great roof top BBQ and relaxation area.

Plussat: The outside look is very good.

Miinukset: The aircon compressor is a geniune fire hazard.

Plussat: We loved the indoor and outdoor pool, the light rail was very convienient....All the staff that we crossed paths with were all very polite and acknowledged us with a hello, which was nice..the check in and out was done with ease. The roof top bbq area was such a nice space and would be amazing on a nice warm night. Thank you for an enjoyable stay..

Miinukset: This is only a small thing but there was limited channels available on foxtel, which we enjoyed watching at night..

Plussat: Place was very clean, staff extremely friendly. All facilities very clean, well looked after. The garden is very nice, gives you some relaxation sitting in. In total this is a place you have to come back.

Miinukset: N/A

Plussat: Handy to the beach and a short walk to Broadbeach restaurants

Miinukset: Nothing

Plussat: Position , comfort and staff.

Plussat: Great service from very friendly staff. Lovely heated pools and gym area. Very clean and well furnished property.

Miinukset: Bedroom was a bit warm at night. Had to open sliding door to let some cool air in, but this then let some noise in.

Plussat: The location was great - nice and quiet

Miinukset: Maybe a bit dissapointed that brekky was in a box, but otherwise great. Also not enough dishwasher tablets

Plussat: Great accomodation! Can’t want to be back

Plussat: Friendly staff, quiet location

Plussat: Pool

Miinukset: Bed is uncomfortable, toilet seat was broken as it did not stay up, staff were rude initially, only stairs, much better accommodation around the same area for the same price

Plussat: Very quiet and away from the hustle and bustle .. easy walk to Broardbeach and surfers beach. The bed was comfortable and Foxtel in the room a bonus. The hosts were very friendly and offered help with luggage and showed me to my room on arrival .

Miinukset: Nothing it was all great

Plussat: Host was great. Apartment was comfortable. Good location.

Plussat: Nice clean apartment in a excellent location with very kind and friendly staff

Plussat: Great little apartment style hotel with kitchen and laundry facilities in the room. Cam and Elaine were fantastic and able to offer assistance when needed, and were great for a chat too.

Miinukset: N/A

Plussat: Its such a lovely comfortable home from home! Everything you could ask for, clean, modern, super comfortable bed!

Miinukset: Nothing!

Plussat: Location close to everything. parking underapartments, apartment clean and tidy. Owners very helpful.

Miinukset: Water pressure not real great, pool area and surrounds a little small.

Plussat: Ease to walk to and from. Great balcony views. Tech savvy Good size of apartment

Miinukset: Car park. I scratched my car trying to park

Plussat: Beautiful view from 22 floor

Miinukset: Small pool

Plussat: did not have breakfast

Miinukset: nothing everything was great

Plussat: Size of unit

Miinukset: Sink plug and dishwasher were broken. Car spaces quite tight.

Plussat: The location of the hotel is good.

Miinukset: Everything. The jacuzzi, steam room and Sona

Plussat: Loved location and very helpful friendly staff

Miinukset: Nothing

Plussat: Location

Miinukset: The motel smelt like bleach, room was dirty. Toaster blew up, staff were rude when I spoke to them about it, phone in the room didn’t work.

Plussat: Everything was excellent

Plussat: Great location, great views, friendly staff, clean and tidy. Great pool and bbq facilities.

Plussat: The room was bigger that what I expected. There were everything we need in the kitchen! It was quiet and clean. My little boy loved the bed and the bathroom! Thank you

Plussat: Very comfy bed. Clean towels more regularly than expected.

Miinukset: Maybe a toaster that would be handy for a light breakfast, piece of toast, when on the run.

Plussat: The bar the hospitality was incredible the owners were lovely very inviting easy to approach.

Miinukset: Bed was ok maybe a pub crawl of areas near by.

Plussat: Comfy beds an close to everything we needed.

Plussat: Staff were wonderful, hospitality second to none. We were warmly welcomed and staff went out of their way to ensure we had a comfortable stay.

Plussat: Good food. Nice cold beer.

Plussat: Comfortable bed, nice and clean bathroom facilities

Miinukset: The place gets a little bit noisy at nighttime - in saying this, all rooms are right next to the pub so it’s kind of expected. Not the end of he world though. A microwave, a toaster and some basic crockery would have been nice to have.

Plussat: The staff was amazing very kind people, they make a home of the place

Miinukset: The hygienic of the bathroom could be beter

Plussat: The food

Miinukset: Leaving

Plussat: Friendly staff

Miinukset: Weak shower

Plussat: 15min walk along esplanade to Cavil.

Miinukset: It was ok...the rooms a little old and run down but staff were pleasant and a nice 15min walk along the esplanade to Cavil Ave was good location. HOWEVER....Putting the "smokers area" right at the front door you have to walk past to get to your room..the bar...and reception...the out door area beside the pool and outdoor eating is only small so we could only stay for 1 drink as my wife began fealing sick from the hole area having smoke woftting through. Giving the cleaners a bottle of mould remover for the tiles on the showers would also be a handy hint. Mould everyehere also in the ceiling.

Plussat: Has free parking Very spacious apartment 800 meters walk to the centre of Surfers Paradise Tram station close by

Miinukset: It's quite old faciities No free wi-fi

Plussat: The accommodation is exquisite. The amount of room is extraordinary, it is the size of a 2 bedroom house and the facilities are first class. I could not recommend the Acapulco highly enough. I would say it is one of the best resorts in which I have ever stayed.

Plussat: Staff were friendly, very clean and a great location

Miinukset: Nothing

Plussat: Good large apartment.

Miinukset: Needed to be higher up I'm the building so we could get a better view.

Plussat: Extremely friendly staff. Good facilities (spa, pool and sauna) Nice rooms Fairly cheap prices

Miinukset: Pillows could've been more comfortable. Robes and the such should be available. Lack of blankets. Very little amount of hot water.

Plussat: Staff to accommodation was awesome

Miinukset: Hard to pick

Plussat: The location was perfect for our requirements.

Miinukset: Poor quality and condition of crockery and cutlery.

Plussat: Comfy beds Great view Nice kitchen Pool area is lovely

Miinukset: No ceiling fans in bedroom and with tiny opening windows, it made the bedrooms pretty stuffy. The hot water ran out. The furnishings are looking pretty tired.

Plussat: Most comfortable bed and nice and clean

Miinukset: Nothing

Plussat: The location is fantastic - its walking distance to Surfers Paradise and Northcliffe SLSC, but is quiet.

Plussat: Bed was comfy

Miinukset: We were meant to have a waterfront view we had buildings in front of us. We didn't have a kitchen, the spa bath wasn't looking over the water.

Plussat: Room was spacious, comfy bed great views

Miinukset: Tv could be updated for price most places have big flat screen tv. Pool area shuts to early

Plussat: Great place, helpful staff, delicious breakfast and stunning views! Loved our stay here.

Miinukset: It was a little far from the centre of town.

Plussat: The hotel room was good

Miinukset: the service wasn’t up to scratch and we paid for breakfast and it was cold and not the same quality that we are used to from the crown

Plussat: G link lähellä ranta myös

Plussat: Great room, comfortable bed, tasty breakfast. Excellent location across the road from the tram so easy to access shopping, Cavill Avenue etc.

Miinukset: The bistro wasn’t up to the standard of 5he rest of the facilities. The food was very average, and the service very slow.

Miinukset: Double beds in a room

Plussat: room

Miinukset: location was further away from the main surfers paradise beach

Plussat: Amazing breakfast and friendly staff

Miinukset: I didn't like the fact anyone can walk in from the streets and use the lifts as my partner and I had a frightening experience with a crazed man who was wandering the halls and followed us into the lifts and threatened us

Miinukset: When I checked in i was told breakfast cost 52 dollars but we are going you two breakfast but when I checked out I was charged 52dollar as I'm a Muslim and had only eggs toast but cost me alot

Plussat: The breakfast was amazing the bed sheets and room could have been cleaner. Was overall was still good

Plussat: We were upgraded to a huge room, top floor, same price it was like a Penthouse suite.. When management found out it was a double celebration with wedding anniversary plus my birthday they sent up a bottle of champagne as well.. How awesome was that!! We had a most wonderful time, best in a while!!

Miinukset: Nothing , all was perfect

Plussat: Loved the atmosphere, very friendly and hospitable staff who were all well presented and looked fabulous in their unique uniforms . Rooms were amazing lots of little extras making the stay thoroughly enjoyable. Will defiantly recommended and will defiantly be staying again.

Miinukset: That I had to leave

Plussat: The staff were super friendly. I arrived early but still was allowed to get in to the room. The room was pretty - lots of light, plenty of mirrors, good quality amenities. I appreciated the coffee voucher!

Miinukset: Despite being on the 14th floor I heard the traffic, people talking and whistling on th e street below. The spring box mattress made metallic creaky noises whenever I moved in the bed.

Plussat: Nice place, friendly staff, a good view and short walking distance to everything plus they have their own great restaurants and coffee shop as well as a Nespresso machine in the room

Miinukset: The hotel is a little worn, unfortunately there was no pool access for our stay and there wasn't much room in the bar fridge for our own drinks unfortunately

Plussat: The staff were friendly and helpful. The decor was very pleasing.

Miinukset: I think that all bookings should have been informed that there was no pool for use. To be given an ultimatum upon arrival made it difficult to say no we don't want to stay. Part of our selection of QT was because of the pool, location to Surfers Paradise and the style. To be told the pool was available was disappointing.

Plussat: Everything

Miinukset: Nothing

Plussat: The bed was very comfy and the staff were extremely cheerful and happy to help

Miinukset: It was very small for what we paid for, the parking was an extra charge, the fridge was full, no good TV channels, everything was expensive.

Plussat: The room was lovely, great size and view was beautiful. Bed is very comfy, big and soft. The theming of the hotel itself is awesome, 50s beach glamour flare. Handy there is plenty of parking underneath. Room service and the minibar had plenty of options as was pretty reasonable.

Miinukset: It was a shame the pool was being upgraded but we new that when we booked and the beach is less than 5 minutes walk away. Wish we could have stayed longer. (So really, all positives :))

Plussat: Location

Plussat: Great location, funky set up, friendly staff.

Miinukset: The pool area (bar, outdoor chairs etc) was closed, and I don’t recall being advised of this before booking / checking in. I would have expected contact advising of the pool area closure before booking, it was disappointing as I was looking forward to a lazy afternoon by the pool.

Miinukset: False advertising no pool at all under renovation Filthy bathrooms

Plussat: The location is perfect - literally like 2-3 minutes walk from the beach. Walking into town is only 5 minutes away. The location is near perfect. And the apartment was comfortable and clean.

Miinukset: There was nothing i didn't like considering the price level of this accomodation. For the money I paid, I recieved excellent service.

Plussat: Great location for activities food and shopping

Miinukset: The bed as very hard the lounge very uncomfortable and no lift

Plussat: close to every thing walking distance to beach easy to get to

Miinukset: pillows were stuffed

Plussat: Great location. Friendly staff. Clean rooms.

Plussat: Nice and quiet, central to surfers and the tram is right up the street. Has laundry facilities in the bathroom. Staff helpful and friendly

Miinukset: The room wasn’t as clean as I would have liked. There was dirty cutlery which I had to re wash and the shower has mould around the base. The water cylinder is small so you have to be mindful with quick showers

Plussat: Great location. Close too the city centre. Tram stop just around the corner. Great Italian restaurant around the corner. Recommended by Trevor when we checked in. Trevor was more than willing to help out for bookings and suggesting places of interest. Quiet location. Would go back there to stay.

Plussat: Location was good staff was friendly

Miinukset: There was no oven an no free WiFi

Plussat: Great location, good value, had everything we needed and very comfortable for a short or a long stay close to the beach. Secure parking. The hosts were just the best, very friendly and super helpful and I really appreciated the assistance given when I had accidentally booked the wrong dates online, with a no cancellation or change policy!!!! They were very helpful in assisting me to change to the dates I needed, without penalty, I only had to pay a little extra as I had changed to peak period, which I was only to happy to do. I would definitely stay again.

Miinukset: Older apartments so being on the bottom floor could sometimes hear the guest above, not enough to keep us awake or disturb us, would definitely still stay again. and would be happy to stay in the same apartment.

Plussat: Location

Miinukset: Nothing

Plussat: We thoroughluy enjoyed every thing about Costa D ora and surrounds' ThaWe enjoyed our holiday.

Plussat: Location was great - walking distance from shops and eating restaurants. 2 bedroom apartment was spacious and fantastic view. Staff was very friendly. Would definitely stay there again.

Plussat: The apartment was spacious, lovely view from the balcony, walking distance to public transport, beach and shopping centre

Plussat: Great Location. Good Space and Facility in the building.

Miinukset: Pool closed

Plussat: Amazing Apartment, lots of room! Really nice hotel, perfect spot in surfers paradise.

Miinukset: We got stuck in the elevator for 15-20 minutes because it got stuck between floors and we had to get my partner from the apartment to call the elevator up, after trying to use the elevator call button with no response. Told the lady at the reception that we had gotten stuck in the elevator as we were going to check out and I apologised for being 15 minutes late to check out, and all she said was ‘okay, no worries’ with no response about us being stuck in the elevator. I was definitely not happy with that response.

Plussat: North facing room had incredible sun and view. Above average equipped kitchen.

Miinukset: Nothing

Plussat: Great place and location. Staff are very helpful highly recommendable Would definitely stay again

Miinukset: Old dryer in room not working well

Plussat: great local, clean modern rooms and friendly staff

Miinukset: The pool and spa closed for renovation shortly after we arrived.We had no notice for this except for a little sign inside the lifts.

Plussat: We were in a terrible apartment which looked as though it had never been cleaned ! I’ve taken photos of everything and I will be making sure I contact someone who is willing to help us with why it was in such poor condition

Miinukset: There were mould in just about every room we had in the apartment, all the deck chairs were broken, the coffee table was broken, the tv barely worked, you would not risk turning on the air con incase you died of an asthma attack! No fresh towels were brought up, which meant we had to clean and dry the same ones over and over again, we ran out of toilet paper and there were no replacement, the whole place smelt...

Plussat: Liked and enjoyed every bit of it. Definitely visit again and stay with Trilogy. Very close to all amenities. Loved it, had awesome time and experience.

Plussat: Amazing rooms! So handy having a kitchen to yourself and the balcony space is a dream... watching the sunset view of the beach is breathe taking

Miinukset: A little bit noisey from Cavill ave on Saturday nights.... But that’s expected!!

Plussat: Apartment was very spacious, staff were outstanding.

Miinukset: Rooms are quite noisy from other patrons and street traffic

Plussat: The ocean view from our apartment was the best part of our stay in this hotel.

Miinukset: A few of the items we were not happy about was the overall cleanliness of the apartment, We found cigarette butts on our balcony at check in and the bedroom Covers were not as clean as you would expect from such a large establishment. The overall setup of the apartment does not accommodate well for people who maybe just returned from a overseas trip like myself and was looking for a hotel room where I can relax and maybe even have a fews hours sleep during the day but without the opportunity to be able to block the sun out of the main bedroom it was near impossible to sleep in the morning past 6am let alone any other time during course of the day. I’m completion of my review I would only recommend this apartment to people who don’t really care where they are going to sleep and are only on the Gold Coast for a party or another occasion and not looking for a hotel to relax with a loved one.

Plussat: Staff were great to deal with and accommodating in a less than ideal situation. Couldn’t beat the location for convenience with shops and restaurants all within short walking distance. Would recommend to those who enjoy hustle and bustle.

Miinukset: Our original room that we were apparently “upgraded” to was horrendous. Marks and chips on just about every surface in the room including the fridge, tattered blinds, missing furniture and a faulty balcony door & window. I have never had to request a new room at a hotel before this but when met with our displeasure the staff were more than accomodating and moved us to a suitable room. However, the room was still not up to standard with what you would expect given the price and Mantra brand. We won’t be staying at Circle on Cavill again considering there are much better hotels on the Gold Coast for a much better price.

Plussat: Location and cleanliness

Miinukset: Nothing

Miinukset: I did not like the fact that this booking was on the Baptist’s a double booking and mantra did not clean it till after 3 pm When they sent people to clean the room the staff asked us what we wanted clean . This made us feel uncomfortable as we felt they wanted us to say that’s fine we don’t need you to do any more, Rather than them cleaning what they generally would clean .

Plussat: Everything

Miinukset: The pillows are really soft had to use several to sleep at night. There’s no where to hang clothes after washing them had to ask if they had a portable clothes line. Still love the mantra though

Plussat: Location was great

Miinukset: Bed wasn't comfy - was a little dip in the mattress Slightly on the noisy side

Miinukset: The couches were a bit grotty and dated. Not enough pillows but other than that we loved it and will definitely be back

Plussat: Comfort, location and security

Miinukset: Parking access was confusing

Miinukset: some of the bedding was ripped and damage. net a pest control in the room

Plussat: It was a great location and great views

Miinukset: Our breakfast was cold

Plussat: Whilst initially we were given a room that hadn’t been made up (housekeeping made a mistake and confirmed the room had been cleaned when in fact it had) however the lovely girl at reception quickly rectified the situation and also gave us a free upgrade. Our room faced the beach and was an absolute stunning view.

Miinukset: This is not something that worries us but it should be known that the nightclub music can be heard till all hours in the morning (even on the 24th floor where we were.

Plussat: didnt have the breakfast, dont know

Plussat: Service was fantastic and went out of their way to make sure we were comfortable, especially my 12 year old daughter who wouldn’t go in the elevator.

Miinukset: Car park - very close with some one starting conflict over a car park. Would be nice to have a car park allocated since it is shared with the shopping centre

Plussat: The location was amazing, right in the heart of Surfers Paradise with everything you need in walking distance. We were on the 35th floor and had absolutely amazing views. The staff were friendly and were happy to help were necessary.

Miinukset: The room was tiny with two double beds in it, there was barely room for our suitcases. The bathroom was tiny and quite out dated, it had a bath/shower that had a dodgy half screen so it made everything wet. The breakfast we opted out as it was so expensive for 4 of us $100 breakfast was ridiculous, but plenty of other places at the doorstep to have breakfast

Plussat: The staff at concierge and reception desks - really helpful.

Miinukset: Finding hairs in my bathtub when I walked in..

Miinukset: Floor not really clean enough, despite reminding about that.

Plussat: Front office staff friendly, great location

Miinukset: Breakfast buffet was terrible. You had to get there early otherwise they would run out of food and wouldn’t restock. We arrived at 9am one morning and everything was almost gone. The breakfast staff were very unfriendly and unhelpful. Parking was $17.00 per day and it was difficult to get a park close to the hotel elevators which made it challenging with two small children. Rooms were average, wasn’t vacuumed properly and bathrooms very outdated. Two towels for four guests and the room want services on the second day, though we had requested it. Probably wouldn’t stay here again.

Plussat: Staff were really friendly, room was nice and clean. Great location.

Miinukset: The cot was ridiculously small and definitely not a cot size, which made it really hard with my little one. A bit over priced, looking at other hotels with kitchen facilities and an ocean view we could get for a cheaper price.

Plussat: The staff

Miinukset: Making sure that bookings are received correctly. Paid for accommodation and breakfast upfront, only to be told at check-in that they could not see the breakfast component of our booking. Was advised to contact booking.com who were no help at all. 1 hour later we are finally able to go to our rooms.

Plussat: Location and romm size.

Miinukset: 5 days in the Novotel, 2 days without remake the room. I report and ask for go green discout, so the hotel did the discount. They refuse to point in Le Club, as a member I am, these 5 nigths. I'm disapointed about it.

Plussat: the rooms are nice and big. the staff are friendly

Plussat: Location was eecellent .. very close to beach, shopping, etc .. in centre of Surfer's

Miinukset: room was dated and in need of refurb. clean but not fantastic

Plussat: My room was on floor 34, and i had a grate ocean view.Hotel was located beside cavil avenue, a good shopping center.

Miinukset: Hotel furniture is old, but its fine.

Plussat: proximaty to the beach and the main avenue of surfers paradise

Miinukset: the seafood tower which they promote was very poor and nothing like advertised

Plussat: the position of the hotel and the people working there were very friendly

Miinukset: room smelt when you walked in. funny odour in the rooms

Plussat: Sijainti ja nakoalat olivat 10+ - samoin asiakaspalvelu ja henkilokunnan ystavallisyys - terveisia heille kaikille!!!

Miinukset: Hissien resurssit eivat vastaa tarvetta ruuhkaiakana. Ohjelmoitu huonosti: jos joka kerroksessa (mita myos sattui aamuisin) oli joku odottamassa hissia, myos taysi hissi pysahtyi jokaiseen = 32 kerrokseen jossa todettiin, ettei mahdu!!! - ja aikaa kului. Aamuisin kannatti varata aikaa tai viivytt'' liikkeellelahtoa.

Plussat: Hotellilla oli hyvä hinta/laatu suhde. Oikeastaan oli yllätys, että hotelli oli niin mukava, vaikka ulkonäkö ei paras mahdollinen. Ympäristössä oli paljon kauppoja ja ranta suhteellisen lähellä. Parveke oli mahtava juttu. Suosittelen lämpimästi.

Plussat: Close proximity to beach and Cavill Avenue.

Miinukset: The lifts are useless - long waits (up to 10 MINUTES) for a lift to stop on our floor. Had to resort to walking down the fire exit more than once.

Plussat: Spacious Room; Sea facing though not direct beach facing; Comfortable king sized bed

Miinukset: Parking was a bit pricey and no dedicated lots for hotel guests; Lack of seafood buffet dinner

Plussat: it was located in a very convenient location, even with a car. The main Cavill Avenue was just located right outside the doorstep, shopping, eating and bars were just around the corner. very impressive. Parking was also a breeze and they had a weekly rate of only A$30.

Miinukset: Two main lifts broke down the arvo we were there, and waiting for the lift during peak hours (morning and evenings) were a bit agonising, especially if one's hungry.

Plussat: near from the beach, in the midle of the shoping area

Miinukset:

Plussat: spa, concierge service was very good, staff friendliness and helpfulness, housekeeping service,

Miinukset: the plastic cards were always not working - had to go down many times to correct them

Plussat: The room was beautiful, well furnished and with an amazing view. It’s location was great, easy walking distance to Cavill Avenue, the beach and the surfers paradise tram stop.

Plussat: Location was great im definately coming back!!!

Miinukset: Ummm the fan in our room was really noisy hahaha.

Plussat: Really relax and enjoy

Miinukset: Teakettle was a little bit dirty and no one take the rubbish

Plussat: Excellent place. Perfect location. We had a good time.

Miinukset: Nil.

Plussat: The friendly relax atmosphere, friendly and helpful staff. The view is beyond my expectations, fully equip kitchen, cleanliness

Miinukset: nothing really

Plussat: Good location

Miinukset: N/A

Plussat: The building is at an excellent location with stunning views of the ocean and beaches from the balconies. Staff is also good but only during the reception hours. Parking is also free in the basement but good for small cars only.

Miinukset: The internet sucks in the building. If you do not checkin while the reception staff is there, you will not be able to connect to WiFi until the next day when they come back in. Specially on weekends when the reception closes at 1pm and the check in time is after 2pm. The Internet is free however you can get the username and password only through reception people.

Plussat: Location and parking

Miinukset: Value for money was great, and location was perfect. Parking underneath was great nothing like we had read in other reviews.

Plussat: Excellent location, wonderful views, clean tidy rooms.

Miinukset: Tiny car park, no guest parking, we had to park on the street to check in, the car spaces were small and hard difficult to park in.

Plussat: Excellent ocean view from bedroom and balcony. Great location just a little bit north of all the hustle and bustle of surfers paradise

Miinukset: Room had a strong cigarette smell upon arrival and the grout between the bathroom tiles was very dirty

Plussat: Swimming pool

Miinukset: The rooms were out dated, the furniture was old and there was no blankets on the bed

Plussat: The whole thing. Special mention for the buffet breakfast it is amazingly

Miinukset: It was a quite dated decor and wifi should be free these days especially in light of what the charge was for the room.

Plussat: We had a two bedroom apartment. Lots of space which was great !

Miinukset: Couldn’t get the wifi to work despite signing up as a member

Plussat: Location and convenience. Restaurant onsite for breakfast and dinner. Tram stop at the gate - an unexpected bonus Indoor pool

Plussat: Great location with a great view and breakfast was yummy!!

Miinukset: The bed was very uncomfortable and the aircon didn’t work very well also they don’t have blockout curtains!!

Plussat: great location close to everything

Plussat: We loved everything about the place cant say anything bad

Miinukset: This was our 5th time staying at sun city but we will never be returning. My partner called to upgrade our booking 7 weeks prior to arrival to a 2 bed ocean view apartment with spa bath as he was planning on proposing but apparently this was never recorded by the staff member and when we arrived we were given a small terribly dirty and dated apartment. The bathroom was filled with mould, the carpets were dirty, the curtains were ripped and the air cons didnt work. We complained to the front desk and manegment agreed the room was terrible but couldnt change our room till the next day. They told us our new room would be ready by 11am, it wasnt ready until 3pm and was on floor 5, had no ocean view or even a bath tub ruining my partners proposal plans. We stay here with a group of family every year, 2 out of our 3 bookings had issues with our rooms this time around. You would think they would look after returning customers but they dont.

Plussat: Huoneisto oli erittäin tilava

Miinukset: Aamiainen oli melko vaatimaton

Miinukset: I experienced very poor customer service from one member for the duration of my stay. I was given false information 3 times in one day and did not enjoy the service what so ever.