Acantilado De La Tierra

The property premises are gorgeous as are the different rooms and social area (reception, dinning room). The seaview is spectacular. The bedrooms are really beautiful, comfortable and with tasteful decoration. Great staff. The nature around is such a privilege rarely seen in the other turistic places in the island. This hotel made it to the Small Charming Hotels' selection which made sense. Yet, there was something weird about the hotel that I couldn't really place straight away. Until we discovered that it is part of a hotel chain that does package holidays...

We arrived to San Andrés, called the number on the reservation to ask for information on how to get to the hotel, the person who answered the phone asked me what hotel I was calling about then they hung up on me. I called again asking the same thing and I realised they were answering from a completely different city and knew nothing about how long would it take to the hotel or where to find transport alternatives. They told us to ask the taxi drivers at the airport to give us the information. They kept hanging up during my calls. With no more information, we started to feel there was something fishy about it. Also the hotel was not cheap so having that kind of service was FAR from expected. As it is not on the main road we didn't see it initially. Even worst. Eventually we found it. On arrival we had a very warm welcome by Martha, the Manager. The fact that it is a chain hotel with package holidays would explain the situation.