Hotel Casablanca

People are very Friendly, have access to all one need in walking distance.

The breakfast was really big and good. Somehow the only thing they can do good. But they had 2 people there in the morning making music during breakfast. Really loud. Colombian people seemed to like that. We didn't as it was really loud.

As one can read in some other feedbacks also we faced the truth of a room that was not "dry". It was very humid, with mould on the wall directly over the bed (room 310) and also the bedding felt kind of "humid". We told the staff (there was no one who spoke proper english so it was kind of hard). A cleaning lady and a man (kind of facility manager?) Visited our room and he denied everything. Well, in the entrance of the room there was water dropping from a box in the ceiling. He said the bed was humid because the cleaning ladies use some spray. We wanted to change the room but it was only possible the next day. The night in this room was horrible, the bed was humid the entire night (we had the AC running the entire time!) And next morning also all our documents were kind of wet. As no one spoke english and our Spanish is just basic I wrote all points with google translator, handed them to the lady at reception and that was the only time they realized the situation. We received another room later that day and in the meantime we had no room. What we didn't like: they didn't offer a menu/drink in their facilities, they didn't have us a voucher or something for a dinner in one of their restaurant as compensation. That would have been the easiest thing to make us happy again or/and saying sorry. Long story short the new room was better but they gave us a room where the bathroom was only 1spm "big". But at least the room was dry. Also the bedding and the towels they smell SO BAD. It feels like someone smoked in them for 2 days. Also the pool towels smell that bad. I don't know how and where they clean them but it was horrible. So we recommend to bring your own towels to feel comfortable. Overall we had the feeling they don't understand how to treat European guests who are used to other service standards. Saying sorry (eg for that bad room) would have been the easiest thing but: nothing.