Staypineapple, An Elegant Hotel, Union Square

Nice lobby and room as well as great location near Union Square.

Walls are so thin, you can hear everything from adjacent rooms and everything happening outside the window. Weird smell in the room everytime we came back. Staff are not very welcoming. Took more than 45 minutes to get the car upon check out, when paying $65 per night, you’d expect it parked pretty close.

The pineapple brand was very nice at the lobby and rooms. Free coffee, water and amazing pineapple cupcakes. Staff was very accommodating and helpful ( except for the oldest of the bunch at the front desk). Stephanie in particular was extremely helpful. Very comfortable beds and bedding. Tony the maintenance supervisor was helpful as well.

At first TV wouldn't work so we had to switch rooms. At the new room the light breaker will shut quite often. AC would turn on although we shut it off. The key cards had to reprogram every day which made go up to my floor and back down every time. I understand it's over a 100 years old building so it's hard to maintain. Also I understood that the company changed the name and branding of the hotel 3 times which indicates some irregularities.